Red Roof Inn
reviews and complaints

I stayed at the Red Roof Plus in BentonvillArkansas on the night of 4/22/2019. I arrived at 12:15am after a 19 hour drive and had to leave 8 hours later for my meeting. I checked in and went to my room. It had not been cleaned yet from the previous guest. I went back downstairs and informed the lady that checked me in. She said that the room had been reserved for me and that it happens sometimes... REALLY! She then checked me into another room saying that she was upgrading me for the issue. The upgraded room had at least been cleaned, it as close to as possible given their low standards. The a/c unit would not go below 76 degrees and it was very humid. I couldn't sleep like that, so I decided to take a shower and try laying down again. I barely got luke warm water out of that shower, not even warm enough to start relaxing muscles. The sink didn't drain very well either. It took most the night for it to drain and I found an ant on it when I got there and a little red parasite of some sort on it in the morning. Street my "shower" I layed down again to barely manage to get almost 2 hours of sleep, not continueous though. When checking out I said something about some of the issues. I was told that I could get a discounted rate if I were to be back in the area again in the future. I wouldn't stay there again even if the room was free. Sleeping in my car would've been better than that crap.

I stayed in a room with a king size bed last night 04/18. This morning I upgraded to a premium room with refrigerator microwave better bed. I was reading through the book and it said I recieve snacks for the mini fridge. We are talking $2 worth of products. I went to the front desk in Naperville and Carmen was extremely nasty as she has been every time I told her the key to my room wouldn't work. I requested a room on the first floor. She said premium rooms are on the first floor only. No where In the add did it say anything about that. I signed up for redirewards as this is my 5th stay in the last month. You have one associate that always has the best attitude. The way carmen approached me about the water and granola bars was extremely unprofessional. I'm not sure what she has going on that makes her treat people like that. But she may want to consider that people staying at the cheapest hotel in town may be going through very unpleasant times in their own lives as well. The degrading talk to me was extremely uncalled for. I read a panflit telling me I was entitled to a few snacks and a water and the way she went about not giving it to me was very upsetting. She basically told me I would need to pay over $100 to get the snacks. I am staying in a premium room. If she has to follow rules. She needs to be taught how to explain to the customer in a non degrading way. Or keep the customer who played $35 more to upgrade to premium "here is your water and granola bar, have a great night ". As a manager by profession I would never let one of my associates treat a good customer in the manner she did. Very dissatisfied. The other associate is professional as can be.

I know this is a premium room as it is much larger with a fridge, desk, microwave etc.

Thank you,
Eric Surlak
[protected]@gmail.com
[protected]

We booked a roof for red roof inn. That was the dirtiest room I stay in. It smelled like wet dog . Hair balls on floor. The bath tub and sink would not drain. They gave us a room across the highway it was nasty. People out side drinking and cursing. Confirmation [protected]. I will never stay at a red roof inn if you don't solve my issue. I was wondering if all the red roof inn in Lancaster Pa are nasty

We have been staying at the Red Roof Inn in hamburg NY for about 20 years. It's a skiing bus trip. The past several years the hotel was not prepared for us when we arrived. However, Never as bad as this year. We had paid for 23 rooms Called earlier that Friday morning to try to get 2 more rooms. They stated they would try to make 2 more room available to call back later. We did call back, they made it sound as it would not be a problem. The bus arrived at the Hotel about 9:10p.m.. I went in to check the bus in. We used to get one master list to sign and they would give us a master list so we knew who was in each room. I had to sign 23 separate pages for the 23 rooms. They gave me a pile of keys. The first thing the front desk clerk said to me was where have you been I've been waiting for you. I needed 25 room and only received and was charged for 23 rooms. She stated that they don't have a house keeping staff right now. They had to make all the rooms themselves that day. After about 30 minutes of trying to get the 2 additional rooms. I took the keys to the bus to get everyone off so they could get to their rooms. At this point I was already being told that my group is unruly and disrespectful. While I'm trying to find the unruly and disrespectful people since the front desk clerks couldn't even tell me where the rooms where that the complaints where coming from, 4 of our rooms where unmade. At his point the front desk clerk told me I had to go figure out which rooms where not made. I didn't even have a list of room # to go check. While I was trying to figure this out for them. I was told they had called the GM of the hotel and she advised them to call the police and have us removed from the hotel. I had everyone in my group in their rooms and quiet by 10:30 P.M.. The GM also called my cell phone to tell us we were being evicted. I called the GM back today and left her a voice mail telling her after 20 years our group will never stay at a Red Roof Inn again.

to whom it may concern:
Saturday January 26 we stayed at your establishment in room 106. Arcata, California. attached are images of what appear to be bed bug bites on my body that i noticed the following day after checkout. im bringing this to you via email privately in hopes you will offer a full refund and work to absolve the room(s) of this problem for future guests. please feel free to contact me as soon as possible, or by the end of day Friday. i can be reached by email or telephone any time.
thank you,

genevieve phone; [protected]
[protected]@gmail.com

I stayed at the Red Roof Inn at 920 Broadway in Saugus MA from Sunday 12/09/2018-Thursday 12/13/2018. My room was paid for by some generous people. I am a homeless veteran and these people were generous enough to rent me the room for these days. On Sunday and Monday there were no issues but on Tuesday I was going to be checking out but another person extended my stay until Thursday and the lady at the desk told the gentleman to put me down as a third party so Tuesday morning all I had to do was go to the desk and give my ID and renew the keys. Well when I went to renew the keys the General Manager Vanessa Penaherrera told me I could not renew the keys and I shouldn't be stayimg at the hotel at all, no reason was given. I was told I had to contact the person who paid for the room and have them return to the hotel and redo the paperwork and put me down as the occupant of the room. I contacted the man who rented the room and he agreed to return to the hotel. I then asked while I was waiting for him to return if I could get a few of my personal belongings from the room such as phone charger and money and Vanessa the general manager told me no I am not allowed to go to the room to retrieve MY BELONGINGS. When the man returned and redid the paperwork I went to my room and did not come out so no other problems would happen. When I checked out on Thursday 12/13/2018 I was outside the hotel getting ready to leave waiting for a ride and the General Manager Vanessa told me I had to leave and I was not allowed there because it is private property. This General Manager has discriminated against a homeless veteran for no reason other than the way I look and my veteran status. Because either I was homeless or I was a veteran she treated me less than human. This is discrimination and is so unprofessional cruel and humiliating. If this General Manager is not dealt with and this issue is not resolved I am going to the media with my story of discrimination and hate towards a homeless veteran who has done nothing wrong and stayed in a room that was paid for in full. No one should be treated this way by anyone especially a General Manager of your establishment.

First off I have been trying repeatedly for a week now, to get any one to address this issue and I have been ignored. I am so disappointed in this place. My family and I stayed at the hotel room 132 on 11/24/2018 and to make a long story short, because I have written many times already and called the property I know you have records of these. We found poop smeared on the bed and a chain . The motel is slandering my name and blaming my family and I have yet to receive an apology from anyone. I only wanted some acknowledgement of this but since this has caused my family distress I want compensation! At the least my money back for the two nights in which one of them my 13 year old daughter slept on this feces covered bed . Who ever reads this will see the many attempts I've made . I have never been treated so badly and upsetting my family is unacceptable. Why is nobody addressing this health hazardous motel . Now I will report to the health Dept show the pictures and call the better business bureau. Your property is not going to get away with this .

I don't do this often, but because of the multiple things that happened during our stay, I felt it was necessary to voice my disappointment and anger with my stay at one of your Hotels. I am writing again, because I sent one message already, and it is now the 14th and I have had not one response regarding my complaint.

I stayed at the Red Roof Cleveland-Independence location in Room 126 from 11/9-11/12. When I took the ice bucket to get ice, underneath the ice bucket were two little yellow pills. The room was kind of run down, and a little shabby. The toilet ran and ran and ran, and when the room behind us flushed, it looked and sounded like our toilet was going to overflow. We left our room on Saturday morning to go sight-seeing, and when we got back to our room at 11:30 p.m., we were very shocked, angry and disappointed to find that our room had not been cleaned, and there were no clean towels. I walked to the front desk to complain and the front desk clerk swore, and said "Not again!" Then she proceeded to talk to the other person behind the counter about the cleaners and them not doing their jobs. I asked for some clean towels and was given some. No apology, just handed two towels and nothing else.

I also left a yellow floral satin nightie and robe on the back of my bathroom door and forgot it when I checked out. I called the Hotel and surprise, no one turned it in to the Front Desk. This is very disappointing as well.

We chose the Red Roof Inn because of the location, and convenience. We could have chosen multiple other Hotels in the same area. I paid a pretty good penny to stay at this Hotel, and the only expectation I have is that I won't find pills in my room, and that my room gets cleaned every day of my stay. I don't think for the price, that that is too much to ask.

Needless to say, I was and am very disappointed with the experience I had during my stay.

First, let me say we are regulars at red roof. We've always been satisfied. We are not under the illusion these are 5 star hotels and we do not expect as much. On 11/5 we stayed at the red roof at 9520 Valparaiso Court Indianapolis, Indiana. We were on a business trip and had limited funds, so I went in and asked how much the room would be... total.. with tax. I was told it would be $53. I found out, during check out, this was not the case. The total WAS $71.80. AFTER showing pictures of the filth, I was told they would take $15. Off the bill... then, in reviewing the bill, I see they ADDED $15, making the total $86.60. Now, my original problem with the room, it was FILTHY! I have pictures. We pulled in after loading up a 26' long truck and all day of driving, we were EXHAUSTED. ALL we wanted was a hot bath and warm bed. The tub was DISGUSTING, the towels were dirty, the back of the toilet was dirty, the sheets had dirt and blood spots on them, and the floor/ carpet was gross. I have pictures of it ALL. needless to say, the next night was spent at an Econolodge, which was much cleaner and $25 cheaper. I'm hoping I can figure out how to attach pictures on here... thank you for a place to make Complaint.

On November 9th, 2018...i checked in the redroof in Springfield Illinois...upon entering the room was ok..but i sat on the bed and noticed behind the door was full of spider webs...the dresser drawer handle was hanging off and it was a stain on the covers...took pictures and the front desk clerk was rude and non chalant about the entire situation...i would like my money back are free night since i travel to Springfield often and this is where I've been staying but never had these issues

On November 09, 2018 just before midnight myself, my wife, and my 3 children did a walk-in rental. No reservations just called from down the road to ask about vacancy. We rented a room for 1 night $91 and change. The room was 310 and when we walked into the room my wife stepped on a live roaches as I set my 3 month old's carseat down we noticed live roaches on every wall of the room. It reeked of the musty smell of roaches. I told my wife to get back in the car and I went to the office and told desk clerk we wouldn't be staying and the reason. She did a cancellation for the room yet the paper I was given shows that the room was rented on the 9th and canceled on the 10th and unless I'm reading it wrong basically says we stayed for 1 night. I'm still waiting for my money to go back in our account. We never so much as even sat down in a chair. I feel an inspection should be done of this establishment. Thank you but I need my money back

I was scheduled to stay at the Red Roof in Waco, TX. 720 S Martin Luther King Jr
My room was absolutely disgusting (I've taken photos and am willing to provide them to you). There were bugs in my room (dead and alive). Globe of hair on shower wall, blood in the shower. My door latch was broken. The outside of the building looked great. Inside is disgusting. I was able to obtain a refund but thought this needed some attention. After combing through more reviews online, this hotel is going to fail if not addressed.

Man behind the counter to check me in had zero customer service skills. He took 5 minutes to even address me when I walked in and the only words he spoke to me was "Room 332" as he threw my drivers license and credit card back to me. I proceed to my room and walked in to the nastiest room I have ever seen. There was coffee still in the pot, used soap still in the shower, hair and hair accessories in the bed, hair, lint, and other unidentifiable things all over the floor, which was quite sticky might I add. If it wasn't for the fact that I didn't arrive until 2am and my kids were exhausted, I would have found another hotel. I do request a full refund. The photos online advertising this location are a joke. This place is filthy and I will NEVER return. I am unsatisfied to say the very least. Gross, Gross, Gross!