Red Roof Inn reviews and complaints 1
View all 505 complaintsRed Roof Inn - poor service/ unsanitary contitions etc..
Arrived to find the room smelled of moldy and the bed linens were sandy. The shower did not drain for almost and hour, and the toilet rarely flushed on the first attempt. The mattress appeared to be well over a decade old and had springs poking out of it in numerous places. This was far from the safe and comfortable place we normally expect to find when about our business travels. The general feel of the establishment was unsafe, and was littered with seedy and unruly people. The service was horrible, as it was 4 days before we receive housekeeping, and few employees spoke English. If it had not been for the fact that My company had booked this room, and the travel department was slammed with requests, i would have moved to another city to find a better source of lodging. I experienced Drug sales, prostitution, and rampant debauchery while on this property(which the employees seemed comfortable with and allowed to happen.). Limited amenities were available and the locale was on a one way street and require a delicate touch when driving to and from this motel. The property was littered with garbage and there was animal excrement on every piece of grass visible.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Red Roof Inn Reviews
Warning and caution Front desk - #00094 Refund of hotel deposit Racial profiling Broken ToiletGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Atlanta Midtown.
The exterior of the building looked just fine, there were about 20 people or more loitering in the parking lot smoking cigarettes and other questionable substances, based on the odd smell. We checked in and went to the room to find: urine in the toilet, dirty sink with red goop all around it, water on the floor under the air conditioner, BLOOD STAINS on the bedspread, none of the electric outlets worked at the sink, water in the light fixture over our bed and a bullet hole in the bathroom door. We chose this hotel because TRIPADVISOR had a 4 star review of it and the hotel even had signs all over saying it was TRIPADVISOR TOP RATED. Holy Hell, I don't want to go to anything worse than this. We requested a refund and checked out within five minutes. Instead of a refund, we got charged... AGAIN! So double charged and never stayed. When we tried to correct with guest services, we were told it was a franchise and we had to go to them. When we called them, the guy on the phone sounded as if he was a stranger who had just picked it up because it rang. He asked us to call back in 15 minutes because he was "too busy to help us". Then we were told to call back the next day at 2, then the next day at 3. This supposed front desk person even claimed he didn't know his manager's name... on the basis that he didn't know how to pronounce it. This was simply the most ABSURD experience ever... and we are still waiting on our money to be refunded... six days later... and were bothered by the people in the parking lot on our way out who wanted to discuss our clothing. We felt scared. Truly scared and couldn't get in the car and lock the doors fast enough. If this is a 4 Star Trip Advisor Hotel, then I'm done with TripAdvisor after only using their app once.
Room Tip: Don't bother with this hotel. Sleeping on the street would be better.
No soap in shower
· no soap at sink
· no soap anywhere in room
· dusty molding left in room from renovations
· coffee pot was broken
· bathtub water would not drain
· huge crack in window, (Very dangerous)
· no milk available in room or down stairs by coffee station.
Asked front desk person – why someone cannot go to the store to purchase a $2.00 container of powdered milk to satisfy their customers - something called thinking outside the box for customer service. All he kept saying was we did not get our milk delivery. I guess he does not understand english.
· when I checked out the front desk person did not even bother to ask me if everything was all right, how I liked my stay, another form of customer service.
Asked to speak to a manager on duty tuesday morning at around 9am. Manager on duty lied and informed front desk person to inform a customer that she was in a conference call. I left a note with several items that needed attention, not one item was attended to by the evening when I returned to my room.
Its too bad the hotel was recently remodeled and is nice for the price
A group of us check in the red roof hotel for the rodeo. This hotel advertise a 3 star rating but delivered a -3 room. The rooms were filthy. Full of dead and live bugs everywhere. The tub in room 128 were completely unusable. Some rooms were missing pillow cases hair everywhere and the smell of the rooms were so bad we were faced to keep the door open to try and vent the smell. We had a total of 6 rooms all together 128, 163, 131, 133, 206, 204 we stayed from june 4 till june 6 in very unclean rooms.
In my opinion spend a few more dollars and go somewhere else for the night. I search the internet and could only find 2 hotels in Hebron, Ohio, however there are several.
My husband and I booked 4 nights in this hotel. We arrived on Sunday. The whole hotel was freezing including our room. I had paid the extra for a larger room because it was suppose to have a refrigerator and microwave, however when we entered the room, there was none. I had to track down the owner (I think she was) and she moved the refrigerator and microwave in our room from another room. Did I mention there were only 3 cars in the parking lot, one was ours, one was the owners, and one probably another unlucky guest.
We turned on the wall unit heater which would not blow warm air, we also noticed that around the “Heating Unit” that we could see the parking lot, meaning the unit was not sealed properly. After freezing for an hour my husband went to the front desk to complain. The front desk clerk brought a space heater in. Once we finally were able to get warm in the room. I pulled back the covers on the bed. One very used thin blanket and a very thin bed spread. The sheets had burn holes from the previous user smoking in bed (I assume). The door security lock was broken in half and hanging off the door trim. I noticed the dirt and sticky stuff on the furniture and started wiping the furniture down with the old wash cloths that they provided. And the shower head was broke. It was nasty!
On the surface the staff was pleasant, however don’t have a problem or you will see the true nature of the beast.
If you are looking for a pleasant hotel, FIND ANOTHER PLACE!
The manager was a college dropout monkey and I would strongly advise staying at a better hotel of which there are many. In fact any hotel would be better.
We stayed in the one in Mt Pleasant SC. We were there for a wedding so we had booked our room prior to arrival. We were assured this was a decednt hotel. When we arrived we were given the last room that was available which was a handicap room. The room was disgusting. There was no counter around the sink in the bathroom so nowhere to even sit anything. The bathroom floor was the most disgusting thing I have ever been around. I would not even walk in the bathroom or the room without shoes on. The smell was awful. Of course by the time we discover this there are no other rooms in the area. We could not get into the room until after 3 and had to be at the wedding at 4 so we had no choice but to stay there as we had just driven 6 hours and had to get ready for the wedding. Will never stay at Red Roof again!
THEY ALL ARE NASTY
i work at red roof in chicago. i'm really sorry about your stay at the other hotel. i just wanted to say as a housekeeper i take pride in my work and the appearance of my rooms, not all housekeepers are bad housekeepers. i know if there is a complaint about housekeeping everyone thinks all housekeepers don't care how the rooms look but that is not true. again i am sorry about your stay...
I agree with Vicky 100%. This must be the awful Tinton Falls, New Jersey location Red Roof Inn. The one in the Baghddad Red Zone would be better.
Care to give us a little more to go on, if you so strongly advocate against this Red Roof Inn? Where is it located? What happened that was so egregious?