Red Roof Inn
reviews and complaints

Made online reservations. Checked the rating, and pictures. $98 a night with my AAA discount. WOW. Got there and was a little worried by the terrible shape of the entry. Ceiling tile falling down, paint on doors inside chipping off, handle missing pieces. Find the staff at front desk eating and folding towels Check in, move my truck, take the stinky elevator to my room. Everything I pass is poorly maintained. Even an exit sign hanging by wires. Get to the room, door and jamb look terrible, lock hardly works. Open the door, oh, the smell, the walls are spotted, everything dirty looking, didn't take luggage in. Walked through a really old looking room that tried to be updated with linens and flooring. For $100 a night I expect nice not Motel 6 quality. I returned to the front desk and said we wouldn't be staying. When ask why I tried to be nice and said I thought the facility was poorly maintained. The man at the front desk said "we did just go through a storm". Really, that doesn't explain the botched repairs I see just walking through to my room and through the lobby. Very disappointed

I've been staying at the red roof for over 21days and Maria informed me that after 21days you have to check out for a day, the next day I went in to pay and the owner and his wife were at the front desk assistaning people so I asked how did that work they said it's 21 or 21days depending on the occupancy.So I went the following day to get my key re did and the lady with the black hair had me sign a paper with my father's name on it.So Saturday the 25th she told me and my dad that I had to be physically checked out but I'm in Las Vegas so if I have to physically check out why is it a paper with my father's name on it extending us for another 21days under his name.is also seen Maria let another lady check out her room and into another one that same day of the 25th she also told me I can not have visitors neither other worker at the front desk said anything of those nature's to me they also have roaches and my window is broken I also seen serial rooms with broken windows.

Our family planned a Kings island trip in Cincinnati Ohio, we planned our trip for July 13 2017...
On June 13 2017 we reserved our rooms with Red roof inn in Cincinnati Ohio on Sharon Rd through Expedia.
On June 16 2017 Red Roof Inn took $93.17 out of our bank account.
When we called to ask why they took it out confirming dates and reservation number they said it was too reserve the room.
I was upset they went ahead and took the money out. But thought well at least that will be taken care of when we arrive.
When we arrived on July 13 2027
They said they were no reservations .
I argued with them and then they called Expedia and they said yes there was a reservation back on June 13. I said yes we made reservations on June 13 for July 13. And they even took the money out to reserve it. They said No we took it out because of a no show. I said no I called and you said it was for my reservation. The receptionist said yes for June the 13,
Then I replied no - I called on the June 16 when you took the money out of my account. And you confirmed everything and assured me it was for my reservation.
Needless to say they refused to give me my money back or put that money they already took from me toward a room for me. I end up paying for the same room twice. So my children had a place to sleep. But they were extremely rude not to just us other guest as well.

When we arrived at the Red Roof Inn, my boyfriend went inside to check us into our room. The front desk associate simply handed my boyfriend a key and told him which room we were in. The associate never asked for my boyfriend's name or credit card, so we thought that info would be taken upon check out. We proceeded to our room and got ready for bed. Around 11:00pm, a hotel associate knocked on our door and proceeded to tell us that we needed to go down to the lobby to check in and switch rooms. We had been on the road for 10 hours (driving from Ohio-Texas) and were naturally irritated by this incident. My boyfriend told the associate that he would do the proper check in but we were not switching rooms, as half of our party was already asleep. The check out was fine, room was clean. The receipt was not given upon check out, the front desk associate told us he would email it. A week later, we are in need of that receipt and called the hotel 10 times to get the receipt. After the 11th call, we finally got the receipt emailed over to us and we noticed a charge of $50 for floor damages. We weren't even at this hotel for 12 hours. We called and asked to talk to the supervisor and we were told that we did the damages so we have to pay for them. How can 4 sleeping people damage a floor? I'm assuming they didn't have the correct room number for us since they put us in the wrong room to begin with. I would've rated this hotel at 4 stars before this incident, however, it seems as if the associates need retrained and a new supervisor should be put in place.

This hotel has now charged my boyfriend's credit card three times, maxing his credit card out on UNAUTHORIZED charges. Sam, the supposed general manager, has sent my boyfriend an email calling him a liar and said that we are lucky he didn't kick us out of the hotel.

If this issues isn't addressed, I am considering filing a complaint with the BBB.

Patricia Thomas
915 Hubbard Street
Cambridge, MD 21613
[protected]

To whom it may concern:

I am a customer who stayed at your establishment Red Roof Inn 196 Ballard Ct Virginia Beach, Virginia on August 18-20, 2017. I am writing because I was very dissatisfied with my stay starting with when my fiance' and I entered the room it had a very strong foul odor of mold. Despite the strong smell we tried to get pass that however the smell made my stay unbearable. When my fiance' and I went to settle in for the night and took our showers, the bathroom smelled of urine and there was a strong urine scent coming from the comforters. I went to the front desk and asked if our linen and towels could be cleaned and replaced. House keeping did replace the towels and made the bed however our comforter was not replaced. I am very disappointed with this I feel that this was very unsanitary because we were covered with someone else's body fluids and had to remove the comforter from the bed in order to sleep for the 2 nights that we stayed. I am requesting that you refund my credit card a 1 night's stay for the inconvenience this has caused. No one and I mean No one should have to be subjected to this type of standard of hospitality from any place that you spend your money to stay in substandard conditions. I paid too much to be subjected to substandard conditions.

Sincerely Yours

Patricia Thomas

I rented a room at the Red Roof Inn in Council Bluffs Iowa it was the last room they had it was not even cleaned yet I checked in paid $111 plus tax plus $100 deposit cash was never told about room 203 being a non-smoking room not stated on my invoice the lady at the desk never told me it was a non-smoking room nowhere it's stated non-smoking room it should be on the front door of the room no smoking there should be something that says in writing if you smoke in a non-smoking room we will keep your deposit because I would not have smoked in the room if I would have known it was a non-smoking room and I had to pay $100 for smoking I would have never smoked in that room I was counting on my hundred dollars back and I feel they robbed me of it and I believe they're doing it to lots of people I feel I will find more people put together and file a class action lawsuit against Red Roof Inn

I had stayed at the Red Roof Inn at your Desk Indianapolis North location on Valparaiso Ct. I stayed the night of Saturday August 12th. I has stayed at this location before, and the room was very clean. Upon entering the room I noticed there was a huge pile of ants on the bathroom floor. I then went to use the restroom, and the toilet did not work. I called down to the front desk, and told them about the toilet and the ants. She sent a maintance man to look at the toilet, and deal with the ants. When I went to the restroom right before I laid down to go sleep the toilet still did not work, and the ants were still there. I then went to move the pillow to lay down, and there was a pile of hair under one of the pillows. I then proceeded to pull the covers, and there were several old blood spots on the mattress pad. There were also old urine stains all over the mattress pad. Also I seen there were several spots throughout the room that had looked like it had never been clean. I emailed the manager of the property with no response. My email address is [protected]@comcast.net. My phone number is [protected] and my address is 140 N West St PO Box 12. Bunkerhill, In 46914.

The first day we found a spider in the bathroom, noticed the bathroom tub had rust and toilet had pee stains. 2nd day found another spider and requested bed sheets changed since we went to the beach the previous day. Needless to say we came back to a bed which was made but the same sheets. We complained but nothing was done. 3rd day another spider in the tub and later that night we get a family at the pool next to our room at 1:00 am being loud. We had a 8am flight so we needed to be up at 6am to take the rental car back. Again nothing was done to alleviate any of these issues. I work for the state of Ky and really needed a vacation with they duress that my job can cause. I trusted Red Roof Inn located in Myrtle Beach to help by they really failed to even be simpathetic to the situations and occurrences. I've never really had a hotel treat me this way. Really disappointed!

The Indian owner/manager guy was very rude and cheated me out of the weekday discount I reserved the room under. I told him when I made the reservation for two queen beds that it was for three adults. He charged me full price for both days claiming that I said it was for one which doesn't even make sense. The bath drain was slow and the curtain let water flow through it flooding the bathroom floor every time the shower was used. The toilet got stuck every time it was flushed. Although it was midsummer the pool was closed and covered and had probably not been opened all summer. This was not told to me when I made the reservation. The beds were like sleeping on a concrete block. All told a VERY DISAPPOINTING HOTEL STAY! The manager sent me a satisfaction survey which I filled out honestly and his reply is that one of us "broke a seal in the tub that caused the water to spill out". Really?!

On Aug. 5, 2017 I made a reservation at the Red Roof Inn & Conference Center in Lubbock Texas through booking.com for the night of Thursday Aug 10th. I was driving with my child from Colorado to Lackland AFB, TX. I planned this night of rest at your hotel because we have stayed at this location in the past after picking my husband up from a deployment. We though it would be a fun memory for our daughter. I am also a disabled veteran and was looking forward to using the pool and hot tub to relax after 9 hours of driving. Due to a thunderstorm and hail we were not able to leave Colorado Thursday. I called Red Roof Inn to change my check in from the 10th to the 11th. I was told to call booking.com. I called booking.com and spoke with Zilkia. She called over to the Red Roof Inn to make sure I could cancel the reservation of the 10th with no charge and change the date to the 11th. She was told it would be fine and I was even given the same price I was charged for the night of the 10th, which was cheaper than the original price of the 11th. I called Red Roof Inn and spoke with Ally to confirm everything went through and I was told everything was good to go. I was so happy with the customer service of both parties. Then I arrived at the Red Roof Inn a little before 7:00pm in Lubbock and everything changed. After this long drive I am told my reservation is canceled. I explained the one on the 10th was canceled and changed to the 11th. I even showed the two ladies at the counter my confirmation for the 11th and my cancellation for the 10th. I was still told I couldn't get a room. I asked to speak with a manager and was told no. The ladies said there was no reason to speak to a manager because nothing could be done as all the rooms were taken and they had nothing for me. I was to tired to drive further and I was in pain and I now had no hotel. I had to call booking.com and spoke with Mike. He tried to call red roof inn, but was also told no rooms were available and my reservation was canceled . Mike was helpful in finding me another hotel but it was more expensive and did not have the amenities I was looking for. I have referred many people to this particular red roof inn over the years. I can no longer in good conscience do that.

Upon arriving I seen ants on the bathroom floor & toilet did not work. Called front desk, and she had someone come and look it. Said it was fixed. Before bed went to bathroom, and still did not work. Once I was going to bed I moved the pillow, and there was a ball of hair. Also found old blood stains on mattress cover, and urine stains every where. Also there were spider webs in the corner. Counter looked like it hadn't ever been clean. Floor was also very dirty. I have stayed at this red roof inn before with no complaints. But I will never stay at this red roof inn again.

While staying at the red roof inn in Dayton oh not only one but two rooms had dirty sheets this was noted by the black hairs on both sheets.

I notified Herschel the clerk of the first room he went up to the room and just walked in on my wife who was waiting for my return looked at the bed quick then gave us another room, upon getting to the other room those sheets were dirty too. I finally asked for clean sheets and changed them myself. I can look past the floor being dirty and some of the other stuff but not the sheets that's just discussting and what type of company makes there own guest changes the sheets. I should have just got my money back but I'm trying my best to stay humble and loyal. This all happens after a 6 hour ride where I didn't arrive to midnight. Not sure this loyal customer is going to countinue to use redroof inn all Herschel said is that he would leave a note for the manager.

We arrived at our hotel room Friday evening at first the lady checked us in was very nice/ we got to our room which was completely gross. The shower looked like it had not been washed for months. We asked to be moved however they said they are full and since we booked our room on line they would not give us a refund to go somewhere else. We had no working television, nor no working electrical plug ins. The next morning at "continental breakfast". Which was toast and two cereals and oranges we asked to have more batter made for the waffles the front desk person Monica said that the breakfast would be closing in 10 minutes which it was only 9 AM, breakfast was supposed to be until 10. We could not get our keys to work every day that we were there for the two days we once again had asked Monica to come let us in to her room she was rude and disrespectful to my husband telling him to stop putting the card next to his phone or credit cards however the cards were in a completely different area. This morning for breakfast was the same situation.

My wife and I had reservations for Jackson, MS on Monday night, and for Bloomington, IL for Tuesday night. As I got to the office, the front desk clerk (Sierra) displayed an attitude that she was not happy I was there. This attitude continued as she never made eye contact with me. "Driver's License!" she ordered. Then, "Your AAA card!" Then she pushed the paperwork at me. "Initial there, and sign down there!" Then, "Room 205 on the back side of the building" as she pushed the keys at me and walked to the back of the building. As my wife and I walked into our room, we were shocked at the condition of the room. It was supposed to be smoke-free, but the room smelled quite badly. I sat down on a bed to turn the TV on...it didn't work. I told my wife, "That's ok." We just drove 900 miles (from Tampa) and all I want to do is rest my eyes. However, everywhere we looked, we were disgusted. All 4 walls, as well as the bathroom wall, had stains as if fluids were splashed on the walls and then ran down. There was a big dent in one wall. We never tried the shower. There was yelling and banging on the walls, and yelling outside of our room. We pulled the blanket back, and the mattress was absolutely disgusting. There were curly hair in the sink, the toilet had not been cleaned. The smoke alarm cover was standing open with no batteries inside. We lay on the sheets. "Let's just rest for a few hours until our eyes are not so tired, and then we'll leave." As my wife lay down, there was a weird sound just above or behind the bed. "What was that?" I looked around, but couldn't see anything. I turned the lamp off, and lay down. After 2-3 minutes, I just could not fall asleep. Suddenly, I heard the strange noise again..."That's it" I said. "We're leaving." So, 45 minutes (10:30 pm) after checking in, we carried everything down to our car. A couple was trying to get a room. The man saw me and asked if I was checking in or out. "Out, " I said. "Room pretty bad?" he asked. "Disgusting" I said. He stepped back, and the front desk clerk asked if she could help me. "We are leaving" I said, and handed her the keys. "Ok" she said. We left. We drove about an hour, and found a rest stop, where we pulled in, and slept for about 7 hours straight, as we were exhausted. After I woke up, I called Red Roof Reservations, and cancelled my reservation for Bloomington, IL. I was not going to take another chance on Red Roof Inns!

I got bit by bed bugs throughout the night, I complained to the manager, he had the room inspected, the inspection company found bud begs inside my room. The manager apologize and told me that he would refund my money by midnight, I checked my account and talked to my bank, , The manager didn't even attempt to refund my money, he actually finalized my payment and kept my money. After I told him about the bed bugs biting me, I immediately checked out.. and had to pay to stay at another hotel. I was promised a refund rt away, but didn't receive it. I have bites all though out my body.

I put the do not disturb sign on the door and the maid still comes in the room he doesn't sweep he doesn't clean he doesn't make the beds or he does is replace the towels I put the do not disturb sign on the door because I don't need housekeeping to enter my room. But since he's entering my room anyway why not clean what's the purpose of him entering my room is what I want to know I tried to go to the front desk and speak to the manager but he was too busy to talk to me I gave him my phone number to return my call but no answer I know it's not such a big deal but if the manager can just talk to me about a simple problem that makes me feel very very unhappy and it shows me that he doesn't care or she

I have been staying at the westbury location, due to a housing issue for the last 35 days. My first experience was 3 days into my stay, when the General Manager called my room to ask why my dog pee'd the bed. Well she did not . I am a cancer survivor and I have to wear adult diapers to sleep in plus I have bed pads to protect the bed but I had a leak that night. I had to explain myself while getting yelled at. I was told I should have told the staff first . Why is my privacy anyone's business? And to make things worse the next day our Housekeeping person asked me did I pee the sheets again "pee pee" she said. In my embarrassment why was this a necessary bit of information to tell his staff. As a General manager myself I would never tell my staff a personal bit of information on a guest .
Issue 2
My wife is 60 years old and I was told that I could not get the 10% discount for guests over 59, due to the fact I myself am not over 59. The answer was since I am the renter of the room I am not able to get a discountShe is my wife who is staying with me in the room every night . I would appreciate my discount .

The straw that broke the camels back is that yesterday my wife came back to our room and found our door open ! She went to make a complaint and was brushed off . The GM Brian did come down to the door later and instead of an apology she was told to " never come to the front and say our room may have been broken into " other guests may get upset ! How about us ? Have we ever heard of empathy first ! Keep in mine Brian is a big man and can be very intimidating ! Yes during the incounter with Brian and my wife my dog started to bark, she does bark if your yelling at my wife . Then funny I receive a letter on my e mail saying " per my request our reservation will be canceled! My wife nor I spoke to anyone !

I would have sent this letter much sooner but your hotel is one of the few that takes dogs and I needed to have a place to stay with my family . And as you can see my wife complainted and our reservation was cancelled "per me" ! Mysterious !

I had to leave the hotel today and find other residence . You can check I have red roof points over 22000 point and it was more but had to use some for free stay " which was a battle in itself . [protected] is my number .
I expect to here back to my issues . And why this actions are excepted in your hotel.

On another note thank god for John at the front desk . He was there with a smile and a hello every time we saw him . He was so great with my wife when she needed anything .

I have been a long term stay a the Cary Red Roof Inn, and have asked the room safe be removed, it can be seen in the system that I have never used it. Recently one of the employees tried to remove the charges but the manager insisted in placing all of them back on my account. I have been here since February 11th. The issue which I will be describing in a separate complaint, is when I have asked him about the tax refund I should have received since requesting it in May, he becomes irritated and very unprofessional in his approach, as if I am bugging him about something by law is due to me and should have been processed. I am asking for a full refund for the charges for each day the safe has been billed and paid in addition to the taxes that were accumulated for the 90 days I paid them until, I brought it to the GM attention, promptly.

Last night I went to go take a shower there was no hot water I went and told the person at the front desk they couldn't understand English. I went to go leave this morning there was no breakfast like they said there would be and my car had been hit in their parking lot I went in and told them and ask them if they had security cameras they said no there was nothing they could do! I am not very happy and I will never be staying there again

I reserved a room on June 22, 2017 at the West Memphis, Ark location. I reserved the room through a 3rd party provider ( Hotel.Com) I requested a first floor non smoking room. When I arrived at the hotel. I was given a second floor room, even though a first floor room was available. I asked for the first floor room and was given the key. I checked into the room and 30 mins later, front desk called and said I need to call hotel. com so they can change a code, so I can stay in the room. I called Hotel.com and they called the hotel to inform them that they didn't have a code. 2 hours later the front desk came banging on the door saying either, I take the second floor room or I need to pay again to stay in the first floor room. I called and complained to hotel.com on how I was treated. I stay at this same location every time I am in that area. I had just checked out 2 days before this happened. I was extremely upset and very embarrassed how she came banging on the door and yelling at me. I usually enjoy my visits and leave a great review. This time I'm very unhappy