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Stay away from Red Roof Inn. Particularly the one in Williamsburg, Virginia.
We went for a vacation and checked out a day early. The bill was $247 and charged to a credit card for that amount. When I received the credit card bill, the amount billed by Red Roof Inn was $308.
The corporate office refused to correct the charge saying it was the business of the franchise owner in Williamsburg. The Williamsburg Red Roof Inn refused to return phone calls. It's now in dispute with the credit card company.
Clearly a bunch of crooks. And the room had a cockroach problem as well. Stay away.
This area does not provide enough room for my complaint. I have a complete document and a video to send. I am requesting an address where I can all.
Thanks,
John Lutz
I thought I would never be getting any sleep staying at a motel, but that was not the situation here. It was very nice and quiet. John and
all staff are really the best I’ve ever met as far as management goes of any type of property. The housekeeping girls are the best. No bad experience with anything.
I thought I would never be getting any sleep staying at a motel, but that was not the situation here. It was very nice and quiet. John and
all staff are really the best I’ve ever met as far as management goes of any type of property. The housekeeping girls are the best. No bad experience with anything.
6/30/2023
Manager did not refund my money I sat in the bed for 5 seconds and looked around the room was filthy and I left that took almost a minute what good consumer care!
Booked a room for checking in on the 16th and out the 17th. My room was very poorly cleaned and the ceiling was full of mold . I would like to be contacted by Management to see what can be done..
The front desk lady was rude on first contact, and it got worse and worse. I can’t even explain how rude she was. I recorded it all, I’ll wait til 9/26/2022 before I post it.
Don’t blow me off, deal with an obvious problem, let me know. And I won’t post it
On 09/21/2022 we reserved a room at the Lynch road Redroof inn and suites. We got a king bed suite for my husband and myself. We checked in around 10:30 pm. There were 2 baby cockroaches on bathroom floor when we first entered the room called front desk was told that maybe they ce from us nothing they could do for us.
Our room was disgusting..dirty...stained sheets and bedding...tv quit...dirty bathroom and tub...manager gave us 10.00 off after I showed him pics but still thinking about the nastiness...
This is the worse hotel I've ever been too. There are prostitutes out here. The people that work here are out at 7:00 a.m making a lot of noise and it's not even close to check out time trying to clean rooms. The rooms are extremely nasty. In my room the faucet is running.
The lady at night is completely rude. They do not try to accommodate you whatsoever could not get me an extra pillow since I had my oldest son come stay. Could not give us the towels we needed and housekeeping didnt even clean the rooms. Completely unprofessional and should have paid for a better place
Had a reservation for Red Roof Inn Plus Smyrna, Ga.
Traveled from out of town and arrived at hotel two hours early . This property wanted to charge $45 to check in early. I think this is ridiculous. You could look at the hotel and tell they had rooms
I give a good tip. For three dollars I just got new towels. The staff didn't even make my bed. Quite awful.
Hi there. I have stayed at many red roofs and all seem to have cleanliness issues. One I went to, there was a dirty sponge in the still dirty bathtub upon checking in. We never got the extra pillows we asked for. At a stay in a different city, we specified we wanted a jetted tub. We were put in three different rooms and none of the jets worked.
We have reported prostitution, unsurprised kids in pool and jacuzzi. Alcohol and illegal drug use . Poor sewage. Bed bugs. Thievery/extorotion from management (General managers Jackie, Lydia & Lisa)
No security putting guests and staff in harms way. Gangs and tagging . Mold
When I asked a maid for new sheets she said what the [censored] do u want now. The matenience man parks over the line and the front desk and security were rude threatened me and told me to leave. I m not African American but all of them are and I feel like they were treating me bad because I am not the same race.
This place is horrible. It's filled with hookers and drugs. It's dirty and disgusting. The manager does drugs and has a warrant for her arrest. This place should be shut down. Or find different management.
Had reservation but didn’t have room ready
Given non smoking room that stunk like mildew and cigarettes
Lock on door was broken and couldn’t be locked
Bathroom was not clean
Coffee and breakfast weren’t ready until 6:35am 35 minutes late
No one at desk at 5:45 manager sleeping in office until we woke him up at 6:10am
I stayed at the Williamsburg location for less than 2 hours. I checked in, the sheets were sticky, bathroom tub was rusty but I figured I'd deal with it for the night. However, I grabbed their rough wash rash and took a shower then my skin began to itch. I checked out and was not offered a refund. It was a disappointing stay and waste of $112!
Laptop (McBook Pro) and Camera (Canon t3i with a Tamron Lens 18-400mm) stolen from our room 228 in the Red roof Plus at Saugus, Massachusetts's.
A new key was given to someone (not us) showed on the log in report, while we didn't ask for a new one.
We will file a complaint with the police department.
Booked a room at Red Roof INN on Shelby Oaks. he room was very dirty and the smell was unbearable. This hotel needs a new manager or shutdown.
Red Roof Inn Memphis East
6055 Shelby Oaks Drive
Memphis, TN 38134
There is complains about bed bugs at the red roof facility on Wilkes Barre, pictures plus police report were made of our findings
During my visit to your hotel I received bed bugs, and fleas all over my things and body.
I notified customer with they told me there are no refund policy. And they didn't even seem concerned or help, or switch my room.
I am a former employee there at red roof plus and iam sure rob during work hours he is under the influence of drugs and is unprofessional walks around with head houskeeper in rooms together long periods of time he needs to be investigated thats not professional.
This hotel has posted on several site of free WiFi and they don't have it and they won't even fix the problem. To me that false advertisement. I have paid for at least 7-8 nights and I have complain to the office about it and nothing has happen. They say they are going to fix the problem and don't
My fiancé and I stayed at the red roof inn in Monroe, LA and I accidentally left my straightener in my room and called to see if someone turned it into the lost and found and it was nowhere to be found.
I was employed at a red roof inn in Athens tn. Exit 52 .How this place is still open is beyond me. The roof leaks ever time it rains. There I'd black mold in ever room the owner told us to paint over it.The boiler room is on the second floor straight above the employee laundry room it has a really bad leak that has been leaking straight down on two gas dryers with electric wiring exposed. Every room p-tac units witch is Heat and air are straight wired in with 240 volt wiring exposed if a kid was to touch those wires it would kill them the sewer from the hotel runs straight into one of Athens many creeks.The swimming pool is full of old water and has no cover on it. There is a gate around the pool with no locks on any of the two entrances. The 3ard building on the property is shut down there are 42 rooms in this building with windows busted out water pouring in from the roof also full of black mold with no no trespassing since up or caution signs up with almost ever door unlocked so kids or whoever can just walk in. The power gets shut off to this hotel almost ever month! Their is never any t-paper are trash bags or shampoo in any of the rooms.There is no coffee in the mornings or a continental brekfest. The employees never get paid on time some has to wait atlest a week after payday to collect money they have worked two weeks for! This is a great place for Red Roof inn to put there company name on!
Red Roof Inn in Shelbyville, Ky we will never stay in again. Credit card was double charged. Manager has not returned and come to find out she is on her way to India. After speaking to guest relations called back to the hotel and Susie said that all their money even out that it was Booking.com who charged us. Called Booking.com they said they don't charge its on the hotels end. Either way Red Roof Inn is a joke and a rip off. Also even with a room occupied they rented our room out to three other different people the same night
Shelbyville, ky red roof is the WORST ‼️ I was staying there after a gastrointestinal surgery. And the room was FOUL AND REEKED OF CIGARETTES! There was roaches and the tub wasn’t even clean! Within 10 minutes I went downstairs to cancel and get a refund and they told me NO ! Because I’ve already checked in . So I went through Priceline and they told me that they can’t issue one without having approval from The red roof manager. So after everything and showing my [censored] 🙄🙄 I received a 75% refund. But after I sent in pictures and videos of the conditions , I FINALLYYYYY received the other 25%. I HIGHLYYYYYY DO NOTTTTTT RECOMMEND!
We recently stayed at the Red Roof INN in Carlisle PA on 10/4/12 for an overnight. The room was disqusting. I had booked it on line and it was very late when we arrived. To late to find another place. The bathroom toliet had black mold all over it. Inside and out and even on the seat. We couldn't even use it. There were burn holes in the bedspreads and it was a non-smoking room. When I pulled the curtain back in the morning I found that the wall paper over the heater was peeled back hanging off the wall with tons of black mold all over it. If I were a person with allergies I would have been dead. I am in the health care business and I can assure you I have never in my life seen such a disqusting room. We were totally unable to sleep in the beds for fear of what we would find. When we reported it to the owner all he would say is ( I'm sorry you had a bad experience). Really? All this for 176.00 a night. This place should be checked out by the Board of Health. Its that bad. The attached photos tell it all.
Stayed at the Lawrenceville Red Roof the night of 10/17/09. Sheets and pillow were stained and had hair on them from previous guest. Pillows lumpy. Sheets threadbare. Big cobweb on ceiling. Heater tapped loudly every time it came on throughout the night--loud enough to wake us. We heard loud argument of guests next door word for word from 2 a.m. until 5 a.m.! because of paper thin walls. Would have asked for another room but didn't want to have my 88-yr. old mother have to repack her things, have us move our luggage in the cold, dark night--probably only to find another room would have been just as bad. This was by far the worst night I've ever spent in any motel. Maybe some of their franchises are better than this one, but I'll NEVER stay in another Red Roof Inn.
We stay stay there 2 days but when we left I left my fess buster that tells win a cop is close by and a carton of cig. and I called back and they would not let me talk to a manger and was not nice at all and said that that the girl that clean the room said the stuff was not there so they called me a lier so I said I hope she injoyes my stuff.
We love Gatlinburg, untill we stayed at the red roof inn. This place is filthy as soon as you walk in the front desk. Our room was disustging, ac air did not work, mold was so bad around shower we didn't even take baths for our kids. It was like a Halloween scare house every time you turned around, nothing worked. Pool was so bleached you couldn't breath, not chlorine. All the other guests and I opened doors so you could breathe. breakfast was embarrassing for my family, host kept telling us how much she hated her job, and food my dog eats better.this has to be a franchise I think because if ceo of red roof inn would fire everybody in house.thanks red roof inn for ruining my childrens vacation.
i stayed at redroof inn, off dunckle road, and maids yelled at my sons, i 3was promised king size room instead 2 small beds fit 5 people, lights flashed on and off, water ran half night, fridge froze our pop, people not friendly .fighting yelling out room everynight,
Was charged double and was informed that this was only authrorization. No written documentation provided till Now I need to dispute charges with the bank.
ON NOVEMBER25, 2010 I WAS IN PITTSBURG ATTENDING A FUNERAL MY ID AND BANK CARD WAS STOLEN OUT OF MY ROOM 217 THIS WAS A HUGE IN CONVIENCE AND A TERRIBLE VIOLIATION I REPORTED TO HOTEL ASSOCIATED AND THE BANK NOW WHO HAD ACESS AND THE ROOM WAS HALF CLEAN IT WAS ADOUBLE BED ONLY THE RESTROOM WAS CLEAN
I booked 2 nights at the red roof inn at Dundee, Fla. I asked for a smoking room and a room with a tub.
My room was NOT smoking, and they didnt have any available. My room did have a tub, but the drain stop was missing. My room was ice cold, i went to turn the air up, and the knobs were off the unit, so I couldnt get it to work. I went to call the front desk, then I discovered my room phone didnt work.
Ended up I could have my room cold or stuffy...nothing in between.
The only way i would stay with red roof again is if they gave me a voucher for atleast one free night after my last experience.
The manager needs to be chewed out by me for his insolence. I make the rules, not him.
The hotel is full of cockroaches and is a disgrace. I would never stay here.
A woman was shot at the Red Roof Inn in Orange Park Florida. I'd already complained about this location and their busy guest that partake in drug selling a few days ago. The location is not safe, the staff is rude and the guests are loud and dangerous!
This place is a joke . Not clean or safe.
this place is a joke . not clean or safe.