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horrible hotel... stay away
I booked this hotel through Priceline as a two-star hotel. When my daughter and I arrived at mid-night, there was no clerk just the bookkeeper checking guests in and he clearly had no idea what he was doing. I asked for a newly remodeled room...what a joke...the bathroom floor was all moldy, the tub was moldy and metal was showing through the tub, the vent had no cover and spiders and nests were living there for some time, the floor had not been vacuumed for some time, there were no tables or chairs, the curtain was half hung, and the bed sheets smelled badly. The parking lot was full and only had enough spaces for about half of the rooms so we were sent down the road to rent a space from another vendor. This hotel was a dump and should be rated minus two. Priceline is not taking ownership of this complaint and the Red Roof Inn policy reads 'If you are not satisfied, we will refund your money!" I am still waiting! By the way folks, Priceline cannot be trusted either...the last time we stayed in Seattle through Priceline, we had a shoot-out in front of our hotel which was in a bad part of town and also not rated properly by Priceline as well! I think these companies are too big and feel they can rip us off...stay away from Red Roof, they are getting a lot of complaints!
The complaint has been investigated and resolved to the customer’s satisfaction.
Internet pricing and customer service
I got a price on the internet. Their website quoted me a 3 night stay for $116.98. When I booked the rooms, their reservation switched my resevation dates to only 2 nights for the same price. Their recap on the same page still listed 3 nights. I even printed the pages and to show them. I called Red Roofs customer service line. They told me that they had never seen that happen but they are having trouble with their internet site. Anyhow bottom line is they quoted a 3 night stay at a price and will not honor it. I told them I thoght it was wrong and I probably would cancel my reservations and they said they didnt care. I also called their head of marketing 4 days ago at their corporate office and he hasnt had the time to get back with me either. Shocking isnt it? False advertising or what. Stay away from thier website, and thier hotels if this is the way they do business. They just dont seem to care even when they admit their wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.
Even though its an honest error, they should have to honor the rates quoted.
Awful experience
I was a Red Roof Inn employee and I was grabbed in the chest and my breast was shook, it also happened to another employee. I was chased by the manager while she was holding a sausage in front of her crotch screaming that its not big enough for me, while she was drunk partying with the renovation crew and some corporate employees during the renovation of...
Read full review of Red Roof Inn and 4 commentsTerrible customer service, unclean room
I rented a room for 1 night due to my wife and I losing power at home. We called the Reservation Phone line and asked for the closest Red Roof Inn to our home that still had power. I asked specifically for a NON-Smoking Room as my wife has asthma, I have sleep apnea and we are both sensitive to Smoke. After several short minutes it seemed everything was in...
Read full review of Red Roof Inn and 5 commentsOvercharged and will not refund!
Stay away from Red Roof Inn. Particularly the one in Williamsburg, Virginia. We went for a vacation and checked out a day early. The bill was $247 and charged to a credit card for that amount. When I received the credit card bill, the amount billed by Red Roof Inn was $308. The corporate office refused to correct the charge saying it was the business of...
Read full review of Red Roof Inn and 65 commentsAbout Red Roof Inn
One of the key features of Red Roof Inn is its commitment to providing guests with a high level of comfort and convenience. Each room is designed to be spacious and comfortable, with amenities like free Wi-Fi, flat-screen TVs, and comfortable bedding. Additionally, many locations offer complimentary breakfast, fitness centers, and other amenities to make your stay as enjoyable as possible.
Another advantage of staying at Red Roof Inn is its affordability. The hotel chain offers competitive rates that are often lower than other hotels in the same area. This makes it an ideal choice for budget-conscious travelers who are looking to save money without sacrificing comfort or convenience.
In addition to its comfortable accommodations and affordable rates, Red Roof Inn is also known for its excellent customer service. The hotel chain has a team of friendly and knowledgeable staff members who are always available to assist guests with any questions or concerns they may have. Whether you need help with directions or recommendations for local restaurants and attractions, the staff at Red Roof Inn is always happy to help.
Overall, Red Roof Inn is a great choice for travelers who are looking for a comfortable and affordable place to stay. With its spacious rooms, convenient amenities, and excellent customer service, it's no wonder that this hotel chain has become a popular choice for travelers across the country.
Red Roof Inn Customer Reviews Overview
Many guests have noted that Red Roof Inn offers excellent value for money, with affordable rates that don't compromise on quality. The hotels are known for their comfortable beds, modern amenities, and convenient locations, making them an ideal choice for both business and leisure travelers.
Guests have also praised the staff at Red Roof Inn for their friendly and helpful service. Many reviewers have noted that the staff goes above and beyond to ensure that guests have a pleasant stay, and are always willing to offer recommendations for local attractions and restaurants.
In addition to its comfortable accommodations and excellent service, Red Roof Inn has also received positive reviews for its pet-friendly policy. Many guests appreciate the fact that they can bring their furry friends along on their travels without having to pay extra fees or deal with restrictive policies.
Overall, Red Roof Inn is a highly recommended hotel chain that offers comfortable and affordable accommodations, friendly service, and convenient locations. Whether you're traveling for business or pleasure, Red Roof Inn is a great choice for your next trip.
Overview of Red Roof Inn complaint handling
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Red Roof Inn contacts
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Red Roof Inn phone numbers+1 (800) 733-7663+1 (800) 733-7663Click up if you have successfully reached Red Roof Inn by calling +1 (800) 733-7663 phone number 0 0 users reported that they have successfully reached Red Roof Inn by calling +1 (800) 733-7663 phone number Click up if you have UNsuccessfully reached Red Roof Inn by calling +1 (800) 733-7663 phone number 0 0 users reported that they have UNsuccessfully reached Red Roof Inn by calling +1 (800) 733-7663 phone numberEnglish+1 (877) 733-7244+1 (877) 733-7244Click up if you have successfully reached Red Roof Inn by calling +1 (877) 733-7244 phone number 0 0 users reported that they have successfully reached Red Roof Inn by calling +1 (877) 733-7244 phone number Click up if you have UNsuccessfully reached Red Roof Inn by calling +1 (877) 733-7244 phone number 0 0 users reported that they have UNsuccessfully reached Red Roof Inn by calling +1 (877) 733-7244 phone numberEspañol+1 (972) 839-8087+1 (972) 839-8087Click up if you have successfully reached Red Roof Inn by calling +1 (972) 839-8087 phone number 0 0 users reported that they have successfully reached Red Roof Inn by calling +1 (972) 839-8087 phone number Click up if you have UNsuccessfully reached Red Roof Inn by calling +1 (972) 839-8087 phone number 0 0 users reported that they have UNsuccessfully reached Red Roof Inn by calling +1 (972) 839-8087 phone numberDevelopment Director+1 (412) 708-0609+1 (412) 708-0609Click up if you have successfully reached Red Roof Inn by calling +1 (412) 708-0609 phone number 0 0 users reported that they have successfully reached Red Roof Inn by calling +1 (412) 708-0609 phone number Click up if you have UNsuccessfully reached Red Roof Inn by calling +1 (412) 708-0609 phone number 0 0 users reported that they have UNsuccessfully reached Red Roof Inn by calling +1 (412) 708-0609 phone numberDevelopment Director+1 (614) 224-6539+1 (614) 224-6539Click up if you have successfully reached Red Roof Inn by calling +1 (614) 224-6539 phone number 0 0 users reported that they have successfully reached Red Roof Inn by calling +1 (614) 224-6539 phone number Click up if you have UNsuccessfully reached Red Roof Inn by calling +1 (614) 224-6539 phone number 0 0 users reported that they have UNsuccessfully reached Red Roof Inn by calling +1 (614) 224-6539 phone numberSales Assistant
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Red Roof Inn emailssmedia@redroof.com100%Confidence score: 100%Supportdmeaux@redroof.com100%Confidence score: 100%Supportskessler@redroof.com94%Confidence score: 94%communicationjgreenhalge@redroof.com93%Confidence score: 93%sales
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Red Roof Inn headquartersRed Roof Guest Relations, 2071 N. Bechtle Ave. Box 226, Springfield, Kentucky, 45504, United States
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Red Roof Inn social media
Most discussed complaints
Overcharged and will not refund! 4 (opinions to this review) Reluctant to return my driver's license to me. 2 (opinions to this review) Disgusting room 1 (opinions to this review) Do not rent list/lies without evidence 1 (opinions to this review)Recent comments about Red Roof Inn company
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when travling from new england to fl., we stopped in williansport md. at a red roof inn. the free booklets said, free pet clean rest, on premisses, 53.99. guess what, no roomsd when they saw the booklet, when i explained the booklet was out dted and i would go somewhere else. they came up with a room 61.00. why, i still dont know. When we entered the room, it seemed clean, until, i opened a draw, there was a empty dounut box whith pieces of dounuts in it, the refeg, had milk in it, the remote for the tv didnt woek, and the 24 hr. resturant they said was on premesses, was a waffle house on the property, not premesses the best part is when i checked in, i wanted to pay cash, well ok, but you had to show id. and credit card why, because they claim too many drug dealers who klive locally had came there, so if they hold your acredit card number, and hold the amount of the room, (which you get back in up too 5 days) if theres anything wrong they keep your money. people be where of this hotel. you basicly get overcharged in my opinion because you pay cash and then they hold more money for days . i asked the clerk the next morning if the attorny general knew of this and all of a suddden i was given back 11.00 because the room was not clean.
we travel sometimes 4 times a yr. and never been to such a terrible red roof.
Priceline does not rate the hotels. Priceline just made the reservation.