Red Roof Inn
reviews and complaints

I heard about the Redroof Inn so I decided to stay a few nights.. Upon my arrival I noticed the stinch of mildew and smoke in the hallway. Entering the room, the bathroom was half cleaned, the floor was dirty and had not been mopped in days. The maintenance man was extremely rude! Overall my experience at the Redroof Inn was totally unsatisfactory. I recommend to try the "Holiday Inn"= It's a four star hotel, when RR Inn is only a 2 star.

I came in to pickup some paperwork for my husband from his employment previously as I was required to have it for unemployment. When I came in the employee was very beligerent and confrontational. I asked him when I could expect the rest of the paperwork since it was only partial, he said he didn't know nor care, at this point I stated "well that's a gray area" and he started screaming in the lobby in front customers and everyone Yes I'm gay, Fyou, get out of here you f'en c--t, filthy language, called me every name in the book, I asked for the paperwork and he tore it up in front of me and threw it. He then threatened to call the police, I advised that he do but instead he screamed louder until I left just to not deal with this. I've been in customer service for many years and had I ever used language like that I would be fired in a nano second, but the manager and this other person are "involved" so I see no punishment coming. I've contacted every one I can, tried to file complaints, no one wants to deal with this. So, this person is allowed to be in a professional position but will talk filthier than a drunken sailor, that's ashame and a poor representative for the company. What can we do to not let this happen, or he just does it, and it's okay?

I have attached a sample of photos of a room I was checked into at the Red Roof Inn 400 Corporate Cir, Harrisburg - North on September 2nd. We had reserved 2 rooms online for 2 nights and my card was charged $322.18. Right when we walked in we were met with a strong odor of smoke and animal feces. We then discovered moldy, rotting food in the microwave, mold in the fridge, urine on the wall of the bathroom, dirt and mold all over the rest of the room. We did not even go into the 2nd room. We attempted to get the front desk person (she refused to give her name 3 times before finally claiming it was Debbie) to clean it, to move us, anything, but they refused. She told us we could leave and then refused to provide us with a refund. This is not safe or healthy for any human being to stay in. There was also a nude man running through the hallway harassing guests, the police were actively searching for him while we tried to get a resolution to the unsanitary conditions. My children were not safe there. It's been over a week and they are still refusing contact, refusing a refund, the only response I've gotten from Red Roof is from whomever runs their twitter page. We could not safely stay in the room. The room was misrepresented to us on the reservation. They probably rented the room and obtained double pay for it. We are owed our refund of $322.18.

I stayed at the Red Roof Inn in Saint Louis May 31-June 1, 2016. The toilet wasn't clean and there were sticky spots on the furniture where former guests had set drinks. Also, the message indicator light blinked constantly, but there were no messages.

I cannot begin to describe my shock and dismay of the hotel encountered on a road trip. I have never experienced anything like this in my life and I've traveled coast to coast in the US, and traveled throughout Europe. I could not take a shower and we didn't even remove our clothes. As you can see, the sheets looked slept on, the towels were gray with hair hanging from them and there was hair in the tub. The microwave was dirty and the refrigerator leaked. The door frame did not fit properly. The entire room and floor were filthy. I got about three hours of sleep before continuing my travels. Of course, breakfast was not provided and the clerk stated he'd asked booking.com to update their website. Be aware this is NOT a Red Roof Inn as you know it. It is a Sleep Inn that is under construction. I was lost looking for the Red Roof Inn sign. The photos tell the story. I was given 20 percent off but it should have been free. The hostels I have stayed in were luxurious compared to this. It's sad that Red Roof Inn is allowing this deception in advertising. DO NOT WASTE YOUR MONEY HERE!

I am complaining about the location of 5171 Brook Hollow Pkwy, Norcross, GA 30071
Phone:[protected].
the smell so bad in the room, next there were roaches in the room, the place look dirty, the staff wasn't helpful, the door wouldn't shut closed, I couldn't sleep there so I slept in my car, the only thing that was good was the shower, dirt across the floor, , Lights didn’t work, No working electrical outlet, no A/C or heat, stains on the walls and ceiling, The chair was old and tore, needs to be replaced. Now I am sick and wasn't before I enter the room.Will never stay there again, and would not recommend for anyone.
I never received an receipt., Luckily they charged my card so I know the price Will never stay there again, and would not recommend for anyone.
I left a message for the manager and never heard from anyone. That was the worst service and location that I ever seen. I didn’t feel safe or appreciated as an customer. Honestly I don’t think I deserve to pay for this room, $68.73. I been to a lot of redroof before and every time I did I always had good place to stay and no complaints.I WANT MY MONEY BACK NOW!

This redroof have new owners and it shows. I visit here on 11/28/15 to start she charged seventy dollars for a room the bed is very low to the floor when they used to be high and slept very well but now they are very uncomfortable. Spots all over the blanket, the bathroom had mildew on the shower curtain, black stuff all around the tub and the tub was not cleaned at all the sink was dirty as well. How are you going to charge that amount but your rooms are filthy and bed are hard you can feel the wire ...Please bring back the previous owners they really took care of this hotel but now it's not worth the stay...very pissed can I please get a refund. My contact info [protected]@gmail.com

Stayed on 8/2/2015. Could not get any sleep. Construction next door starting at 7:00AM. Noisy air conditioner in room, had to turn off and then back on at 2:30AM due to unbearable heat, couldn't get back to sleep. Manager could not fix air conditioner and was not interested in our problem. Dehumidifier in room very loud and I had to shut it off to reduce the noise level in the room. Live large spider in bathroom which made us wonder what other creatures lived in the room. Dirty bathroom, musty smell, front door that was not secure, it would not close properly. Manager not available to address our complaints. DON"T STAY HERE IF YOU WANT TO ENJOY A GOOD NIGHTS SLEEP!

I am beyond livid about my stay at Red Roof Inn San Antonio - Ft. Sam Houston

4403 IH 10 East, San Antonio, TX, 78219. The Red Roof Inn name should be ashamed to even associate with a franchise hotel building place like this! Hotels.com should be ashamed for allowing this site to be listed.

We arrived late around 3am because my fiance was too tired from driving too many hours. I noticed on the pillows in our our bed were little spider like insects! All the walls had stains, especially the bathroom. The shower wall and shower head had mold. The shower also had hair on the walls probably from the previous guest. We were only given two little hand wash sized towels for bathing and they had black stains on them. They advertise free breakfast, but that was false advertisement, no breakfast offered or given. Which in turn, that place is too unsanitary, it's probably not safe to eat food from there.

I asked for my refund back due to the horrible conditions and the staff was rude! No customer satisfaction or good customer service at all. They refused my refund! This place needs to be shut down and demolished immediately. I plan to report the company to the BBB, Attorney Generals office, Department of Public Health.

I WANT MY REFUND!

We arrived and checked in at your business...first Desirae booked us into a room that was occupied! We had to wait 15 minutes for her to accomplish a "security check"...even when she is the only person on duty. I happened to see her returning from her "check" with her cell phone and ear buds...she obviously blatantly lied. I asked for a manager and she was rude and i asked for her manager and she stated he would be here at 8. At 8 then I went back down to speak with her manager and Sherief told me he wasn't the manager and handed me your business card with a crappy attitude and asked me to write that he tried to help me in my review. IF HE HAD HELPED ME I WOULDNT BE WRITING THIS REVIEW. Overall I will never stay with RED ROOF again and want a complete refund and a written apology. And I might just come back with a gun and rob the front desk while a "security check" is being done outside while the ENTIRE HOTEL is unattended/unsecure! From the look and attitude of your employees...they are drug users and degenerates. I will be posting this to all social media and the Better Business Bureau. Thanks for treating a severly disabled veteran and civil servant and his family horribly.

VERY UNRESPECTFULLY,
Mr. Saporito

Hi. My daughter, 17, and I went to Atlanta to attend a concert. I had previously stayed at a red roof inn near Atlanta. When I reserved the room about 2 weeks prior to our arrival. It was a smoking room. I stayed in room 112. We arrived and had enough time to get dressed and ready. We left the hotel about an hour after checking in. The "free" Wifi did not work. The furniture in the roonwas broken and badly damaged. The walls had plaster that was loose. We wouldn't use the shower because of the soap ### on the walls. AND at around 2:30 am.there was someone knocking on my door. Weslept on top of the bedspread fully clothed. This is the WORST experience I have ever had. I am looking forward to speaking with guest relations on Tuesday morning. If they don't refund my money i will dispute the charge with my bank. This hotel SHOULD NOT represent red roof inn.

The problem was that we did not I repeat did not smoke in the no smoking room, as we knew that if we did smoke in the room we would not get our deposit back that it why we did not smoke in the no smoking room. I am very upset because we followed the rules which was no smoking in the room, we smoked outside. The door may have been a little opened while smoking outside so that may have caused it to smell like smoke. I am very upset too as why I do not understand why I have not received my deposit back, I am going to be contacting my lawyer. Thank you

-falicia.

A very unsatisfied customer.