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Red Lobster
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1.2 437 Reviews

Red Lobster Complaints Summary

21 Resolved
406 Unresolved
Our verdict: If considering services from Red Lobster with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Lobster reviews & complaints 437

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R
10:09 pm EDT

Red Lobster service

I came into the establishment at 7:20pm I was seated at 8pm we didn't receive our meals until 9:30pm we ordered endless shrimp so naturally we couldn't enjoy that because I complained to manager and he brought us the bill and apologized I mean we walked to the bar to get drinks no one took our order it was the worst service ever. The Downers Grove location will not be visited by me ever again!

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A
2:03 pm EDT

Red Lobster behavior of employees.

I'm very appalled that it was allowed for employees to celebrate an employee leaving with a cake saying you won't be missed on company premises. Not all people get along but allowing this to occur on company premises is very appalling. It scares me to eat there with this kind of behavior from employees, it makes me think what are they going to do to my food behind my back. I'm sure the people that hear this story will be as appalled as I am.

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K
10:29 am EDT
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Red Lobster the whole night beginning to end

When arrived was told it would be a 20 to 30 minute wait with only 4 tables in restraunt occupied so asked to sit at bar and have a drink while we wait 10 minutes before server came to give us our drink when asked her what was going on she rudely said they were short of help. When we were finally seated and got another server we ordered an app. Lobster stuffed mushrooms horrible, my husband ordered shrimp and salmon 15 minutes go by no Salmon so she offered him cod then came back no cod so she offered flounder only got meal needless to say not so good either I ordered Ultimate feast cold over cooked... we both ordered salads got them 10 minutes after our main meal we did not eat them or even half the meal ... Horrible experience when we spoke to the manager she 20.00 off our bill . Needless to say will not be back

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J
8:47 am EDT
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Red Lobster cleanliness

We tecently visited Red Lobster in Grandville, MI for a family Sunday lunch. We were greatly disappointed by the level of cleanliness in the windows surrounding our booth. There were dead bugs, dust and dirt. As the adage goes if what you "see" is dirty imagine what you can't see(the kitchen). This is a restaurant we visit often but will reconsider based on this visit. This was not a cheap visit for the four of us and the dirtiness ruined our experience. Please correct this issue and ensure your restaurants are cleaned appropriately.

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D
2:53 pm EDT

Red Lobster crab-topped tilapia

Saturday my husband and I went to Crab Fest in Aurora, Il. I ordered the Crab-topped Tilapia and it was so very dry and very little crab sauce over it. I really couldn't eat it, so I took it home and the next day I microwaved it with butter to make it a little better. So, I did eat it the next day but was disappointed Saturday night. With appetizer, wine and entrees we spent almost $100 and I couldn't eat my entrée. I did mention to the waitress it wasn't great and she did say she was sorry I didn't like it. Just thought you should know so perhaps the entrée could be improved. It looked really good in the picture.

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C
4:47 am EDT

Red Lobster insulting server

09/01/2018
time of receipt 17:31
# [protected]

Good Morning Sir or Ma'am,

My Fiance', My son, daughter and myself after being victims of hurricane Irma last year were finally able to afford to go out to dinner as a family. When we arrived there were very few guests in the store. After we were greeted and seated we were welcomed by Randy, our server. He immediately seemed preoccupied and was sweating too much to be standing over me. Tea and root beer was ordered except my son ordered a Budweiser.

When our drink order arrived all was perfect except for the Bud light. When Randy returned about 4 or 5 minutes later with the correct beer, we weren't quite ready to order. I looked thru the menu few times, glanced on the table, searched the walls for any sign of seasonal or daily specials that the server had no interest in sharing with us even though clearly we were all having a hard time deciding what we wanted to order.

When he came for a third time for our order, I asked Randy what, if any, were the specials. Randy responded, " Uh today is Saturday." I was confused yet embarrassed.He went on to tell us the specials available and then emphasized again we chose the wrong day and time to dine a little frugally. He then pointed to a dinner that could be mixed and matched stating, " but that is about the best I can do."

Feeling defeated as my 16 year old daughter sat quietly, I felt like a peasant who dared dine with the refined royalty. We placed our orders, and in no time, I had a perfectly cooked Medium N.Y Strip still sizzling, right in front of my eyes. All four of our meals were superb, cooked to perfection.

Randy returned when we about 3/4 way through our meal and refilled the teas and root beer. Then he quickly left never acknowledging my son had an empty beer bottle and may be thirsty as well. As we were wrapping up our meals, he offered once again to refill the tea and soda, but continued to ignore my son.

We sat another 20 minutes when I FINALLY had had enough and waved down a different server to ask where pay our bill or were supposed to pay the server. Randy appeared as I I was about to place a take out order for another son who stayed back in the motel. ( we are still displaced and my 18. 19 and 23 yr old sons have had to separate from the family in order to have a roof over them). I repeated my take out order for Randy instructing the check be added on my sons, who was with us, ticket. He responded, with a look of complete disgust saying., " Another On?" I asked for bags for our leftover boxes when he came with these, we were ready to pay our bill and leave but Randy quickly bagged the food and off he went again. I was so insulted by this I stood up and hailed another server to ask how do I pay the bill. Randy did not add fuel to my fire, thank goodness, so I left the group and sat outside on a chair waiting for my family to finish up. On my way passed the hostess podium, there was no other customers around, so I told her how our server was the rudest one I've had in my life. I tried to give Randy the benefit of the doubt as I believe after he put our order in, the sections may have been changed causing unintentional neglect to our table. However his monotone personality, repeated insulting comments and our wasted time leads me to believe that we were unwanted patrons at least by our server and I have no desire, going forward, to ever return to pay for a $74.00 meal with terrible service and leaving with the feeling our departure was a relief for the server.

Thank you for your attention.

Regards,

Christine Wells
[protected]
[protected]@gmail.com

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D
8:12 am EDT
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Red Lobster took quite long to get food on a very slow night

I'd like to start by saying I hate to complain I have never done this and I have stage 4 cancer on chemo and radiation..I not looking for pity just a little back ground..since this has started I have lost my sense of taste and smell..which I have been just getting it back once in a while..I've been loosing wait due to that and i developed a burning sensation in my mouth..so makes it hard to eat..but the lobster just had looked so good and it was my be-lated birthday dinner since I was givin a prepaid gift card..my birthday is on August 11 and 2 yrs ago on my birthday i found out that i had stage 4 lung cancer..they gave me 3 to 6 months to live and here its 2yrs..well enough of that but we got or salad fairly quick and then it was at least a good 25 mins or better before we got or meal except my lobster that i hand picked..another 10 mins they bring my lobster out..i asked the waiter to take it back and just split open ..well everone is done eating along with me but without lobster..finally i had enough and told them that i want to go and I'll pay for the meal minus the lobster..like i said there was maybe 5 or 6 customers in there..i was never offered anything else they gave me the full bill which i think was $74..i was really looking forward to that since i havent been eating well..I've been to this same restaurant many times and it's always been great but i dont think I'll ever go back there again..i honest think they either shouldnt have charged me or at least cut the bill in half..but was never gave that option cuz i m not like that but i work part time and my wife quit her job when i got sick to help me..so obviously we dont ever get out..sorry about being so long winded but i just wanted to give u some back ground..I've been wanting to post this on Facebook but i figure I'd see what u would say about this..thanks..Dennis Bartfai

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C
1:21 pm EDT

Red Lobster the experience

I was seated at my table at 10:15. The waiter came around at 10:30 to introduce himself to then say he will be right back. Myself and my family waited for again for this young gentlemen who was actually very rude to me. He took the order. The soup was never hot which I never mentioned it. He never even gave us water. We even had to ask for biscuits. Then he gave us no utensils until around 10:50 then he never checked on us. When he did come back we asked what was taking so long and he said maybe it's becuase they close at 11:30 and there trying to get out as fast as possible. The food came literally at 11:17 which I checked my phone. Red lobster closes at 11:30. The drinks came super late. The kids started falling asleep it was just terrible. So when we asked to have the food portion cancelled the waiter then got upset and stated we had to speak to manager. So now the manager makes up wait while she has a plate of food eating. She took long I'm sure because she was probably bothered that we had an issue! Not only that but the place was EMPTY. There was only one lady there who was sweet and kinda and my a couple others but unfortunately we got the bad batch for the night. This young man name is Brandon and the manager that night name was Tanya. She waived all the fees and asked if she could feed the kids at 11:30 at this point which we turned down becaUse we were scared the food might have been manipulated. So we just left. That was the worse expletive I've ever had at a place before. I expected better from red lobster and Bettee employees. Thanks for taking the time to review my complaint.

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M
6:39 pm EDT

Red Lobster customer service

My boyfriend and I went to Red Lobster in Lynchburg VA. As a fellow server I have certain expectations, we sat for 30 minutes after ordering food and drinks from the bar... I approached the manager and stated that we haven't received anything and she agreed to comp our check, we were blatantly ignore by the server and everything took entirely too long including the bread, soup, boxes etc! Upon receiving the bill only one thing had been taken off which was our appetizer.. the taste of food was exceptional so we paid our 82$ check without complaint even though the manager had promised more compensation! We paid in cash asked for our change which then took an addition 20 minutes to get! I understand the restaraunt business very well and even on a busy Saturday night there are ways to make your guest feel comfortable and taken care of. A simple "I'm sorry I'm a little busy if you all don't mind baring with me I will get you everything you need" would have gone a long way! However, we got a server who walked past our table more than 10 times without saying a word! WE WILL NOT BE RETURNING!

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Dave manners
, US
Aug 19, 2018 12:11 pm EDT

Wow Lynchburg, Im actually surprised they even took anything off the check. A long wait does not equate a free meal. That said I'm sorry you had a bad experience. What I usually do when I get ignored is get up and literally help myself to refills and if they approach me I just say "hey I thought it was self serve because we're not being helped" sure it's a bit passive aggressive but it works! Also when forced to wait I sometimes just change my mindset and tell my date "hey this is forcing us to spend more time together..let's just enjoy the atmosphere and relax and talk"

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B
3:30 pm EDT

Red Lobster menu

PLEASE PLEASE PLEASE bring back the Outer Banks Sampler. Dozens of online forums talk about it being their favorite. I used to eat there AT LEAST once a week, from the pick two menu I got the Sampler and fried shrimp. I ate there probably ten straight years. The servers didn't even give me a menu, they knew what I wanted. Why take away such a popular item? I eat at Red Lobster about twice a year now. Big mistake taking that away.

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T
8:09 am EDT

Red Lobster food

I went out to eat with my fiancé our three children and my mother. The lobster and steak my fiancé and I ordered was over cooked it was not seasoned my mother's shrimp scampi was watery the noodles were hard and over cooked. The waitress never asked for refills for our drinks, and only brought us one basket of the biscuits when I asked for more bad experience overall. This was on 8/10/18 around 5pm at the Red Lobster in Parma.

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C
8:44 pm EDT

Red Lobster service

Upon entering the establishment we noticed it was no one at the hostess station. And it was extremely hot, after we was finally seated we ask the hostess if the air was on. She said that we had to wait 10 to 15 minutes more for that area. But right after she seated two couples in the suppose cooler area. I then went up and asked can we move. She said she would ask the waitress if she could take us over. The waitresses began to argue who got the last table. No one would move us so we left unhappy and hungry. I am very dissatisfied with this location and the lack of service

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M
5:28 pm EDT

Red Lobster my husband and I dine in for lunch

I was very dissatisfied about this service my husband and I received there today! The waiter was very unfriendly had no knowledge of where the fish come from I wanted to know if the fish was from United States he went in the back and he came back and said he could not find out the information. The food was not very good the fish was very small like a child's plate, I realize it was lunch but it was a very small piece of fish the waiter was not friendly at all he seems like you didn't want to be a waiter he was not friendly he had no smiles . I go out to eat a lot and he was the most unfriendliest waiter that I've ever met .Lobster today for lunch. The waiter was not very friendly at all he didn't ask is there anything else I can get you one he blocked the food out it seems like he was in such a hurry to get away from the table he drop the food off it did not ask is there anything else I can get you or is everything okay yes he did come back later when the mill was almost done to ask that question which I feel that it should have been asked in the beginning . I had to actually get up a couple of times to go and find him so I can get a couple of things I asked for sour cream on my potatoes that was not put on there I just feel like the lunch was not good and I shouldn't have to pay for the bad service he did not ask my husband and I could I get something else for you he just drop the food off and hurried away like he was in a hurry he did not want to be there . I had to get up and go find him to get some things that I needed. Very bad service today..

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P
7:07 pm EDT

Red Lobster temperature of restaurant

Visited the restaurant in Plano Tx. It was very cold in the restaurant, so cold my wife had to return to the car to get a jacket and this is in July. We noticed the people in the booth across from us also complained with no result. Said something to both the person at the desk and also the waiter. It was uncomfortable to people and food got cold faster. Sent this to Red Lobster before with not response as I expected from the company. Need to do better at followup.

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J
3:05 am EDT

Red Lobster service with hostess

I came into Red Lobster yesterday with my family of five and stood at the host stand for about five minutes until a young lady named Catalina approached us and asked "so how many of you are there" not sure if she caught what she was saying so we brushed it off. She told us it was going to be a fifteen minute wait and continued to seat parties of three and four before us. When I went up to ask her how much longer she told me to just wait and that she would come and get us when she was ready. At that point we were so angry at her attitude and facial expressions she was giving us. She eventually sat us thirty minutes later and my son tripped getting inside the booth and that young lady had the nerve to start laughing. I told her that it was not funny and she just gave us our silverware and walked away. No menus, no respect, and didn't even tell us who our server would be. We decided to leave and on our way out I asked if I could speak to a manager and she just responded saying he was too busy to help. We just left. I cannot believe how rude and disrespectful she was. We are regulars and love red lobster but we will not return if she's still there displaying the same disgusting attitude she gave us and others who were there.

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G
8:56 am EDT

Red Lobster staff

I worked for red lobster for 4 months did my job and left. didn't hang out party with the other emoyees as most did. I was cut early off floor one day a and a girl named Aubrey came up in my face yelling you know your not supposed to be cute before me. I told her I didn't make cuts management did. she proceed to get in my face and tell me ahe would kick my [censored]. so I went straight to management. I was so up set I was crying. well they preceded to tell me that they don't believe me but I'm not fired. she treathen me and should have been fired. But now that I'm gone the police surrounded the building to arrest the same girl who threaten me for possession of crystal meth. well Josh still didn't fired her. is this the type of employees you want there working. meth heads.jumping on other emoyees and police surrounding your restaurant. I'm sending this to all corporate to let them know what's going on in your stores. Gina poe [protected]

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8:52 pm EDT

Red Lobster getting ripped off by the bartender..

Went to neighborhood Red Lobster in Largo Mall, FL. Again for the third time we were charged for the free reward from the Red Lobster app. Kind of sad that we have to keep an eye on the bill with the same person serving us. This time we left the restaurant after paying $20 tip when we found out we were charged for the free food app which amounted to $11.50. Went back to the restaurant where the manager refunded us $20 in cash. Bartender/server showed her true feelings. How can you go back when you know this employee is going to have a grudge against you? We were regulars - not any more. Watch out for the bartender Robin.

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8:51 pm EDT

Red Lobster the service of a bartender

Walking to Red Lobster, went to the bar since I am waiting for a friend, Michale the woman Latina bartender, ignore me for a while, then I ask if I could order a drink, (when she could), she give me attitude, roll her eyes at me, I was the only person sitting at the bar, and she didn't say anything, all she did was walk away, Brock the manager at that night, didn't do anything about it, all what he did is offer a table, so I left the stablement up set. I work in the restaurant business for 20 years, serving and bartending, I would never treated someone one like that, you always approached someone with great attitude, smile and make eye contact, for being a corporate type of place the manager shouldn't have that allowed, I hope something gets done imidiatly, thank you

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T
9:21 am EDT

Red Lobster customer service & food

My husband & I visited Red Lobster on a Saturday around 4:00. We were told it would be about a 10 minute wait. After waiting 10 minutes, we were seated in the only open section in the restaurant. All the tables surrounding us were not cleaned & still not had been when we left. We ordered our food & after having to ask for biscuits, we were informed they were being made. We waited the allotted time for our food. My husbands broccoli was dry & yellow like it had been out a good while. We finished our meal & asked about the biscuits again. OUR WAITER informed us that he just finished putting them in the oven & it shouldn't be much longer. We finished our salads & horrible meal & asked for our bill before we got our biscuits. We eventually got the biscuits on the way out the door. Our meal was $50.00 not including the tip we left our undeserving waiter!

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R
4:06 pm EDT

Red Lobster prices

Visited your Robinson Center RED LOBSTER in Pittsburgh today for lunch. First time in your restaurant for several years. Waitress was great and cordial, however, $31.00 (w/o tip) for two people to have 2 appretizers and 2 tea drinks is ridiculous! Flavored teas were watery and bland tasting. Ordered chicken finger/cheese stick combos. The 3 chicken pieces were two bite super small pieces. 6 cheese sticks were about 2" long. We feel your portions were not at all worth the money. We could have eaten elsewhere several times with much larger portions for the price...maybe that explains the empty parking lot at 12 lunch hour? We definitely won't return to Red Lobster.

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Update by rdw8
Aug 07, 2018 4:08 pm EDT

Red Lobster

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Red Lobster Customer Reviews Overview

Red Lobster is a popular seafood restaurant chain that has been serving customers for over 50 years. The restaurant is known for its fresh seafood, delicious cheddar bay biscuits, and friendly service. Red Lobster has received numerous positive reviews from customers who have enjoyed their dining experience.

One of the most commonly praised aspects of Red Lobster is the quality of their seafood. Customers rave about the freshness and flavor of the fish, shrimp, and other seafood dishes. Many reviewers also appreciate the variety of options available, including grilled, fried, and steamed seafood.

Another positive point mentioned in Red Lobster reviews is the restaurant's atmosphere. Many customers enjoy the cozy and welcoming ambiance, which is perfect for a casual dinner or a special occasion. The staff is also frequently praised for their friendly and attentive service.

Red Lobster's cheddar bay biscuits are a fan favorite and are often mentioned in reviews. Customers love the warm, buttery biscuits and often order extra to take home. The restaurant's other side dishes and desserts also receive positive reviews.

Overall, Red Lobster is a popular choice for seafood lovers looking for a delicious meal in a welcoming atmosphere. With fresh seafood, friendly service, and tasty sides, it's no wonder that Red Lobster has received so many positive reviews from satisfied customers.

Red Lobster In-depth Review

Overall Rating: Red Lobster is a fantastic seafood restaurant that offers a delightful dining experience for seafood lovers of all kinds. With its wide variety of menu options, excellent service, and inviting ambiance, it is a great choice for a delicious meal.

Menu Variety and Quality: Red Lobster's menu is extensive and offers a wide range of seafood options, from classic favorites like lobster and shrimp to innovative dishes like seafood-stuffed mushrooms. The quality of the seafood is exceptional, with fresh ingredients and flavorful seasonings that enhance the natural taste of the seafood.

Dining Experience: The dining experience at Red Lobster is top-notch. The restaurant has a warm and inviting atmosphere, with comfortable seating and a pleasant ambiance. The staff is friendly and attentive, ensuring that your dining experience is enjoyable from start to finish.

Service Efficiency: The service at Red Lobster is efficient and prompt. The staff is well-trained and knowledgeable about the menu, making recommendations and answering any questions you may have. They are also attentive to your needs, ensuring that your dining experience is smooth and enjoyable.

Ambiance and Decor: The ambiance and decor at Red Lobster are tastefully done, creating a relaxed and inviting atmosphere. The restaurant is decorated with nautical-themed elements, creating a coastal vibe that adds to the overall dining experience.

Value for Money: Red Lobster offers great value for money. The portion sizes are generous, and the prices are reasonable for the quality and variety of seafood dishes offered. The restaurant also frequently offers special promotions and discounts, making it even more affordable.

Special Offers and Promotions: Red Lobster regularly offers special promotions and discounts, making it a great place to dine on a budget. From seasonal specials to loyalty rewards, there are plenty of opportunities to save money while enjoying delicious seafood.

Accessibility and Location: Red Lobster has multiple locations across the country, making it easily accessible for seafood lovers everywhere. The restaurants are conveniently located in shopping centers and busy areas, making it a convenient choice for a meal out.

Online Ordering and Delivery: Red Lobster offers online ordering and delivery services, making it easy to enjoy their delicious seafood from the comfort of your own home. The online ordering process is user-friendly, and the delivery service is efficient and reliable.

Customer Service: The customer service at Red Lobster is exceptional. The staff is friendly, attentive, and knowledgeable, ensuring that your dining experience is enjoyable from start to finish. They are also responsive to feedback and strive to make every customer's experience a positive one.

Hygiene and Cleanliness: Red Lobster maintains high standards of hygiene and cleanliness. The restaurant is clean and well-maintained, and the staff follows strict hygiene protocols to ensure the safety and well-being of their customers.

Sustainability Practices: Red Lobster is committed to sustainability practices. They source their seafood responsibly, ensuring that it is harvested in a way that protects the environment and preserves the seafood population for future generations.

Social Responsibility Initiatives: Red Lobster is actively involved in social responsibility initiatives. They support local communities and charitable organizations, making a positive impact on society.

Allergen Awareness and Accommodations: Red Lobster is highly aware of allergens and provides accommodations for customers with dietary restrictions. They have a dedicated allergen menu and are willing to make modifications to dishes to accommodate specific dietary needs.

Special Dietary Options: Red Lobster offers a variety of special dietary options, including gluten-free and vegetarian dishes. They have a separate menu for these options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Beverage Selection: Red Lobster offers a diverse beverage selection, including a variety of wines, beers, and specialty cocktails. They also have non-alcoholic options like mocktails and soft drinks, ensuring that there is something for everyone.

Seafood Sourcing and Sustainability: Red Lobster is committed to sourcing seafood sustainably. They work closely with suppliers to ensure that their seafood is responsibly sourced and meets high-quality standards.

Freshness of Ingredients: Red Lobster prides itself on using fresh ingredients in their dishes. The seafood is sourced daily and prepared with care, ensuring that every bite is flavorful and delicious.

Portion Sizes: Red Lobster is known for its generous portion sizes. The dishes are satisfying and filling, ensuring that you leave the restaurant feeling satisfied.

Wait Time and Reservations: Red Lobster can get busy, especially during peak hours. It is recommended to make a reservation to avoid long wait times. However, even if you have to wait, the staff is efficient in seating customers as quickly as possible.

Staff Knowledge and Friendliness: The staff at Red Lobster is knowledgeable about the menu and seafood options. They are friendly and approachable, making you feel welcome and comfortable throughout your dining experience.

Payment Options: Red Lobster accepts various payment options, including cash, credit cards, and mobile payments. They strive to make the payment process convenient for their customers.

Loyalty Program: Red Lobster offers a loyalty program that rewards customers for their continued patronage. Members can earn points for every dollar spent and enjoy exclusive benefits and discounts.

Gift Cards: Red Lobster offers gift cards that make for a great present for seafood lovers. The gift cards can be purchased online or at any Red Lobster location, making it a convenient gift option.

Overall Recommendation: Overall, Red Lobster is highly recommended for seafood enthusiasts. With its delicious menu, excellent service, and inviting ambiance, it is a great choice for a memorable dining experience.

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Contact Red Lobster customer service

Phone numbers

+1 (800) 562-7837 +1 (407) 734-9000 More phone numbers

Website

www.redlobster.com

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