Menu
Red Lobster Customer Service Phone, Email, Contacts

Red Lobster
reviews & complaints

www.redlobster.com
www.redlobster.com

Learn how the rating is calculated

1.2 437 Reviews

Red Lobster Complaints Summary

21 Resolved
406 Unresolved
Our verdict: If considering services from Red Lobster with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Red Lobster has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Red Lobster. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Red Lobster reviews & complaints 437

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
2 reviews
1
7 reviews
Sort by:

Newest Red Lobster reviews & complaints

ComplaintsBoard
E
6:54 am EST

Red Lobster the food

We went to your red lobster here in fayetteville last night since we haven't been in a while and we were disappointed. Im not usually one to complain but I cant stop thinking about it. Our biscuits were not fresh, cold. My son got the macaroni and cheese kids meal with fries and his macaroni and cheese was cold. It is cheap nasty kraft macaroni and cheese on top of that and who wants to eat that cold? And then I got the ultimate feast and had to send the lobster tail back. The meal itself was horrible, not worth $30 at all. All together I spent $95 at your establishment and I am not pleased at all. I said never again last night as leaving there but I hope that won't be the case.

Read full review of Red Lobster
Hide full review
ComplaintsBoard
W
6:56 am EST

Red Lobster prices and credit card went missing

After much first complaint about unsatisfactory service you kindly send us a gift card so I got bold and tried again. The Red Lobster on 466 in The Villages FL is obviously struggling, it as not busy at all.. Our dinner this time was good but very overpriced. But the real problem was my credit card going missing. After we paid for dinner and left I got to the parking lot and realized I did not get my credit card back, I immediately went back in and asked for it. Our Server Kenneth T, check # 71031 asked around and noone had it, really? says it might have been thrown out, I dont believe that, they took my name and number and of course will call if they find it. How does it go missing in 10 minutes? I immediatley cancelled the card and now I am inconvenienced with having to notify all my creditors about having a new card when it comes. Your management needs to do something with this entity as they will surely go out of business. Thanks Wannetta Dockham

Read full review of Red Lobster
Hide full review
ComplaintsBoard
A
1:04 am EST

Red Lobster 2-crab leg dinners

On February 27th at 6:45, my spouse and I ordered the 2lb crab leg dinner w/2 sides and beverages...When our food arrived, a pin cracking our crab legs they were still 1/2 frozen inside! I informed the waiter that I wanted to speak to a Manager, and he told us that he was really busy at the moment and that he would take care of everything. SO he comes back w/ a plate and tells us to put our crab legs on it so they could be re- heated, or steamed properly.. We waited 30 more minutes, ended up getting full off our sides and BREAD! WHEN he came back with the crab legs they were overcooked and rubbery!
I have been a customer of Red Lobster for years and never experienced this before...We paid our bill and left, without the CRAB LEGS!

Read full review of Red Lobster
Hide full review
ComplaintsBoard
J
10:21 pm EST

Red Lobster everything!! horrible!!!

I went to the roosevelt bulv red lobster tonight with my son... And it was horrible! Food was gross.. Over salted mess... Alexus v was an ignorant person! She started off w attitude and a stank face... And anything I said it was umm ok... And walked away... She couldn't have cared less! I sent back part of my meal cuz it was so gross to look at.. And it was rock hard... Lobster shouldn't be hard! And she brought back an even worse price... Never refilled our drinks... Even as my 10yr old was coking on the food... I was ignored the entire time... The lobster bisque soup was super salty and when I said something she looked down rolled her eyes n walked away! I asked to speak to a manager... Never came! So when I got home I called the restaurant... 25 mins. On hold later someone picked up the phone and hung up... So I called back and after it rung 4 8 mins someone picked up and said we closed and hung up... So I called a 3rd time only to get some nasty girl who said... Red lobster answering service.. Really?!? I said there is no such thing in a restaurant and she said oh yea whatever and hung up! I just spent 112 dollars on garbage! I will b disputing the charge.. And just a btw... I'm a waitress... If I ever treated my guest like how I was treated 2night I would b fired! And I only left 10 bucks cuz i'm a server.. She deserves nothing! I usually leave 40/50 dollars when I go out... Also i'm a bartender that just got done work and my son wanted to go here.. I didn't cuz I never get good service... She could have made great money w/ me... But she is terrible at her job... Also ur host and manager.., all need to be fired! And also servers shouldn't fight w the host rite in front of the tables! I. Ant wait to talk to a manager 2morrow cuz there is more that happened! I will never return to this poorly run... Terribly staffed... Horrible line cooks... Place ever again! Get ur stuff together cuz remember u can't make money treating ppl the way I was treated... Unreal!

Read full review of Red Lobster
Hide full review
ComplaintsBoard
E
2:29 pm EST

Red Lobster red lobster dine in service

I went to red lobster with my family today and had a terrible experience. To start off, the waitress was super judgemental. My Heavy set brother asked for sweet tea and she kept giving him unsweetened tea on purpose, multiple times. Whenever we would ask for more cheddar biscuits she would make a sour face and stall getting more, despite how incredibly long it took for our food to arrive. We asked to move seats because our seat was very drafty. She responded with "the other table isn't clean and it's not my job to clean it". All together in the end we spent $230 and had terrible service and would like some kind of resurrection for my troubles.

My name is Emily Marchiano and my phone number is [protected]

Read full review of Red Lobster
Hide full review
ComplaintsBoard
W
11:30 pm EST

Red Lobster poor customer service by manager

1. 02/17/2018 I called 301.423.3715 and Red Lobsters told me that reservations were not being taken because "this weekend is still considered Valentine's weekend".

2. 02/17/2018 I requested seating for 15 at 5pm at Red Lobster | 5051 Auth Way, Suitland, MD.

3. Host put my name on a list and told me seating should be available in 45mins.

4. At 5:20pm host told me my seating was ready and introduced me to a woman that was waiting in my party.

5. The woman and I did not know each other, nor was her party under the same name as mine.

6. Host said she deleted my name and seating number a little after I had given it to her because she assumed we were in the same party.

7. I asked who gets the seating. The host said the woman because she had been waiting. I volunteered that I had been waiting since 5pm. The woman admitted that she came in after 5pm but said she had reserved seating for her party. I found that odd based on #1 above.

8. The host said she would put my information back on the list and seating would be available in 45mins - approximately 6:10pm.

9. I requested that the host be careful and double check with me before removing my name again because my party is elderly. She profusely apologized.

10. At 5:40pm a man wearing a Red Lobster apron who did not identify himself shared that he wanted to talk with me and request that I follow him. When we reach the lobster tank he turns his back to me and converses with the hosts at the front desk.

11. After a few minutes he turns around and says this is what I am going to do: "I am going to survey the establishment and assess seating. I will then come back, share how soon you can be seated, and see if you want me to put your name our list."

12. I said certainly there has been a mistake for my name is already on a list and I should be seated at approximately 6:10pm.

13. He said that's not going to happen. I asked why? He said you can't take the other party's reservation. I shared that such was never my request.

14. I shared that seating for me should have been available at approximately 5:45pm because I arrived at 5pm. Red Lobster made an error and seating should now be available at 6:10pm.

15. I said now it is 5:45pm and certainly you are not suggesting that the clock start over yet again. As he took two steps toward me, he said "yeah it will start over again so do you want me to check or not"?

16. I shared the following: do you think it is appropriate to never identity yourself; never apologize for any convenience; speak to me in non welcoming tone; and step toward me - without a complete understanding of the situation. He said you don't know what I know.

17. Then he repeated - do you want me to check or not. I said unfortunately yes for I have elderly guests celebrating an 84th birthday and the weather is horrible. He said thought so.

18. I asked him what was his role at Red Lobster and he said manager. I said is there anyone here that is above him or equal to him. He said yeah. I requested that he tell that person that I want to share my feelings of unrest as soon as possible.

19. Several minutes passed and he never returned. I asked the hosts what was the outcome of his assessment of seating and how long before seating. They asked if he ever came back and I told them he had not. They volunteered that the general manager is really nice and that is who I really need to speak with. They said she runs it all and is not rude like that. I requested that they have her come speak with me.

20. Sallie Ferguson appeared and we dialogued about the situation. She identified the person speaking to me as Robert Jones IV.

21. I made it clear that my witnesses are the patrons sitting on the sofa - especially the three women on the end. I shared that I don't know them from a can of paint but they are not going to lie. The women volunteered, "That guy with the apron on is rude and this man never raised his voice. Tell her about the way he stepped up to you. He did not even ask you what happened."

22. Ms. Ferguson apologized profusely, asked for my patience and said we would be seated shortly. Such she made a reality.

23. I initiated further conversation with Ms. Ferguson after we were seated. I shared Mr. Jones may have the permission to speak to employees/subordinates as such by virtue of his title. However, such is not true with patrons - better yet, me. The only thing that I am guilty of is bringing 15 guests into this establishment with the potential of spending at least $700. Moreover, it is my limited understanding that spending such helps pay Mr. Jones's salary. Further, it is not reasonable for anyone to pay for someone to be rude to them.

24. Interestingly, I discovered in my conversation with Ms. Ferguson that Mr. Jones never told Ms. Ferguson about my request to speak with her.

Read full review of Red Lobster
Hide full review
ComplaintsBoard
D
12:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Lobster my entire service was horrible.

I want to start by saying I am usually not only to complain about my service...I have worked in more restaurants than I can count so I know how Saturday nights can be.
My family took me out for my birthday last night & the host said our wait time would be 10-15 mins. After an hour of waiting, I approached the host desk again to ask for an updated time, & a different host replied with "10-15 mins"...even though it had already been an hour. At this point I was furious because another party (with the same amount of people) got sat before us and my family and I had been there at least 45 minutes before them. The host explained that they got sat first because they made reservations...but when I had called to make a reservation earlier in the day, the person I spoke with on the phone said "sorry we don't take reservations on the weekends" and then hung up on me.
We waited another 20 minutes to be sat and then my father asked to speak with a manager. After waiting for a manager for an additional 15-20mins we finally got sat at a 6 top table (when we had 9 people). The host had to put chairs at the ends of our booth.
The manager finally came to our table & admitted that she had not been out on the floor and was unaware our situation because she was in the back taking care of something else. In ALL of my years working in restaurants I have never worked anywhere that there is not ATLEAST 3 managers on a Saturday dinner shift. So that was no excuse.
After she told us this excuse, she said "let me go to the host stand and see what is going on".
The manager NEVER returned to our table to apologize, but rather just told the server to give us a free app.
The food correct, but took a very long time to arrive to the table and was cold.
This was by far the worst experience I have ever had in a restaurant and the worst birthday dinner of my life.
Store location: 1249 new churchman's road Christiana de 19713

Read full review of Red Lobster
Hide full review
ComplaintsBoard
G
8:24 pm EST

Red Lobster service at fredericksburg virginia location

We love Red Lobster. It's one of our favorite restaurants to go to! Tonight 2/18/18 was not a good experience. We got seated and a waitress came over to take our drink order. Then 2 minutes later the manager for the evening comes over and asks how we are doing and says she would rather be a home watching tv asked if she could take our drink order. We said a waitress already got our order. She then asked if we would like to order an appetizer. We ordered shrimp cocktail and stuffed mushrooms. She said they would be on the house for the wait. What wait we only been there for a couple of minutes?! But later we would find out why! Got our shrimp cocktail and never received the stuffed mushrooms. Told a long time and another waitress came over and took our order. Salads came out and no biscuits. Finished salads and a few minutes later biscuits came out. Received our meals with no butter for lobster and no crab crackers. One meal had the wrong lobster tail. Had to ask for the items and took a long time to receive them (over 5 minutes)! We asked a waiter for steak sauce and never received it! At the end received the check and was charged for the stuffed mushrooms we never received! Had to tell the waitress to get it removed from the check from the manager. Manger never came back to check on us after so many issues. This was a horrible experience and hope that it never happens again or we will have to go elsewhere for a nice dinner.

Read full review of Red Lobster
Hide full review
ComplaintsBoard
R
12:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Lobster service and food

My daughter and I went to eat on 2/13/18 and waited 50 minutes to be seated. After we were seated the waitress came to take our order. We received our drinks and appetizer. After 1 hour the waitress came to tell us that she forgot to turn our order in. I proceeded tot tell her to forget it. The manager came over and offered to pay for our entrees and box them up to take home. My daughter was hungry so I said ok. He said the food was almost ready. Meanwhile the waitress brought us a ticket for the drinks and appetizer. We had to pay that. Twenty minutes later the manager brought the food. We left and went home. Got the food out to eat and it was the worse food I have ever put in my mouth. It tasted like frozen fish and shrimp. I wasn't going to complain but this is the only Red Lobster in our City. My daughter and I both said we will never ever eat there again. I'm eve warning all my friends and family about how bad that place is.

Read full review of Red Lobster
Hide full review
ComplaintsBoard
H
3:00 pm EST

Red Lobster service and food

I have submited many complaints on the red lobster website without hearing a word back. Im gonna post here before I take this so social media. I ate at the red lobster in Asheville nc. We had a huge wait for a table and then we finally got a table. Our server waa horrible and very rude shw never once refilled our drinks. When we got our food it was all cold and had been sitting. We asked the server to take it back and bring us new food. She then told us the kitchen was backed up and it would be a while before we got new food. After waiting 40 more mins on new food we paid the bill and left all the cold food there. I eat there 3 times a month and I'm very disappointed. 78 dollars in food for 3 of us and not one bite was eaten. I am so disappointed!

Read full review of Red Lobster
Hide full review
ComplaintsBoard
F
1:36 am EST

Red Lobster red lobster employees

I'm making a complaint on the Tampa Dale Mabry site. They have employees that has been getting off work and partying at the Green Parrot Pub next to the place. The women come there and flirt in uniform and act abruptly. One of the girls Marissa was seen doing drugs in the restroom. She is very rude and disrespectful. This incident was Jan 26 around midnight. These people were there for a guy name Aaron's party. I'm planning on calling the main headquarters about this issue. It's been going on for months and these individuals serve our food.

Read full review of Red Lobster and 1 comment
Hide full review
1 comment
Add a comment
A
A
Anita Bawnghit
, US
Feb 10, 2018 9:46 am EST

You could try minding your own business

ComplaintsBoard
K
9:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Lobster racial profiling, defamation of character, harassment, false police complaint

I and a co-worker was on business trip in Houston, Texas and drove over to Arlington to enjoy lunch with my son. The three of us dined at the above mentioned Red Lobster location. After settling the bill for myself and my son he left to go back to work. Shortly after a man came to our table and identified himself as the manager. He went to state he wanted to let us know he attempted to stop the person that was with our table from leaving because "…he looked shady and it appeared he was trying to skip out on paying his bill." He continued with "There was a small altercation and I called the police and sent them over to Sprint." Flabbergasted at his remark, I responded to him "His bill was paid before he left. You need to call the police and let them know you made a mistake so they won't go on his job." He responded sharply "I am not going to do that". Conversation between manager and myself became elevated as he did not appear to want to correct the situation. At this point I was truly upset and we began gathering our belongings to leave. As we were walking towards exit the manager walked behind increasingly instigating. With us already on our way out he told us to "Leave my establishment or I will call the police". As we walked out he yelled out "Have a nice day and watch yourself".
As we walked across the parking lot to check on the third party four (3) police cars were turning in the parking lot. Two headed towards Reb Lobster and I flagged down one (1) and the other went to the Sprint Store. In all 4 police had been dispatched on his fraudulent 911 call.
Afterwards I was made aware the altercation was your manager approaching my son as he was leaving and telling him he could not leave until his bill was paid. My son informed him his bill had been settled and he should check with his waitress. Manager continued to harass my son and told him if he left he would call the police. My son responded to him that he had to get back to work at the Sprint Store and showed him his name badge as he walked out. Instead of checking with the waitress he chose to without consideration call the police on an innocent man.
Here was a well-groomed young black man dressed in a Sprint employee uniform (casual shirt w/ sprint name/logo, Docker slacks and casual shoes). What was the "shady look" the manager had mentioned. The shade of his skin color? This entire situation could have been diffused had the manager made the proper communication with his waitress. The timing of his 911 call and settlement of the bill confirms that the bill was paid well before anyone from our party left. Your manager's actions were irresponsible and he should be held accountable. I could not understand why he would be so negligent in making the false 911 call and intentionally let the police continue on a call that he knew was inaccurate. This could have jeopardized my son's job, as well as grave mishap between police and "black male". Your manager showed a total lack of respect for paying customers.

Read full review of Red Lobster
Hide full review
ComplaintsBoard
C
7:05 pm EST

Red Lobster unethical behavior red lobster 7744 reynolds rd, mentor, oh 44060

My family and I went to Red Lobster Jan 26, 2018 around 930 -10p. It was my nieces 23rd bday and Red Lobster was her restaurant of choice to celebrate. This celebration included my sister, niece and myself. My niece and I both ordered meals that included shrimps which she and I and noticed the shrimp weren't completely cooked. After we both ate 1 each we noticed the batter was very doughy which kinda spoiled the meal, especially going to Red Lobster for seafood. As we bought this to our waiter (Tom) attention he looked at the shrimps and replied "yea they don't look done." He said he will have some new ones made. After picking over the reaming meal we paid our check but 1st my sister asked the waiter as we were paying the bill if there can be something done with adjusting the check since here it is we're just about done and ready to leave and the redo order of the shrimps still haven't come out yet. (boxed to take home) Tom left and came back and said the manager politely took $5 off of your $66 check.

While waiting for the redo of the shrimps we asked the waiter if the manager was going to stop by to see the under cooked food and/or apologize for any inconvenience. Remind you management never came to the table when we bought the under cooked shrimp to the attention of the waiter.

Tom our waiter said he would get the manager. At this point we're all coated up and ready to leave and my niece still drinking her Bahama Mama while waiting for the redo shrimps, here comes a manager (Sarah) When Sarah stood in front of our table before saying a word she did a little sigh and slightly rolled her eyes and said "yes." So as I began to ask if there was a new cooked as I'm showing her the 14 under cooked shrimps left on the 2 plates between my niece and myself, I stopped in conversation as I was able to tell from Sarah body language and the rolling of the eyes and yes this young lady was rolling her eyes as I was talking that she really wasn't trying to hear anything I was saying. I paused and said "I find it odd that after you were told that our food was under cooked that you didn't stop by to even see the food for accuracy. Sarah replied and said "do I need to explain myself to you?" Yes you heard correct, this is what Sarah said. I asked her if she felt she should explain herself and she said "NO." I chuckled and Sarah slightly leaned over to me as I was still sitting in the booth with my family and pointed her finger right in my face (scolding child like) and said "I had other things to attend." I asked something more important than a customer bringing to your attention about under cooked food. I then I asked her to get her finger out of my face and boldly enough Sarah didn't budge and kept her finger in my face. By this time the waitress dropped off the re-order of our shrimps that we had requested to put in a to-go container. I stood up and surprisingly that's when Sarah stepped back and a coworker stood in front of her. I'm not sure how long she thought I was going to let her stand over me and point her finger in my face.

At this time I'm going to assume an employee was watching this whole things just a few steps away because as I stood up a young man stood in front of Sarah and looked at him and asked him to call the police. I laughed and asked so you can point your finger in my face but the minute I stand up the police need to be called. By this time Sarah pointed and asked us to leave and I told her my niece wasn't finished with her drink and Sarah replied "oh she only have 3 sips left" I told Sarah I don't care how many sips you think she has but she's gonna finish her drink 1st. When my niece finished her drink we left and Sarah and the guy (Austin) that called the police which he was still on the phone with them walked us to the door and came outside wanting to get the license plate of the car that we were driving. As I'm standing in the parking lot I turned to Austin and told him I left from inside the restaurant but I'm waiting here outside of the restaurant for the police. I told him they're going to hear my story because I don't think Sarah is going to be honest because my family and I didn't do anything wrong. Austin replied and said "I'm just doing my job." Before I forget as Sarah was pointing her finger in my face my sister commented to my niece and said you can get your butt ([censor])kicked doing something like that (point in people face). My niece shook her head. Sarah quickly replied and said "oh you're threaten me?'' My sister looked at her and said nobody talking to you. I think by this time Sarah realized that she was wrong and had messed up and was looking for things as a rebuttal to come back with something to say she felt we did.

So, 2 police cars pulled up as we were waiting outside. One said he's going in to talk to the manger and the other asked us about what happened. I repeated to him what I've included in this complaint. I said to the officer that I have a 32 year old son and I know he's older than Sarah and he would never speak to anyone like that. I told the officer that its common sense that working with the public you have to present a certain demeanor and be respectful, the office laughed and said common sense isn't common sense for everyone and surely not for Sarah. The officer pointed to the general manager name that was engraved outside the door of the restaurant and said that's who you should call and voice your concerns.

When I tell you I have never ever been so embarrassed and humiliated in my life and spoken to so disrespectfully by management. I was thinking after the fact trying to think of reasons why Sarah felt so comfortable and stern in her demeanor to talk to customers the way she did. My niece just graduated from college and getting ready to attend grad school and my sister and I are both well college educated individuals. That night as I'm packing to head back to New England because I flew in for a few days to celebrate my niece special day I'm still puzzled about all of this and to call the police as if we were some rowdy hoodlums disturbing the peace. While Sarah was being disrespectful, rolling her eyes, pointing her finger in my face which she was very comfortable in doing so, but the minute you stand up to because you've had enough of her unprofessional ism and disrespect is when she changed to having the police called. Sarah, you can't judge people by whatever or however you see them, chance are you're judgement can be wrong. I'm almost sure that this isn't the first time Sarah has treated customer or possibly employees this way. Shame on Red Lobster for having such rude, unprofessional, degrading non customer friendly employees especially management work in their establishment. Corporate should reconsider Sarah as a manager because apparently she do not care about Red Lobster values. Red Lobster say they're a company with a conscience and express what they do in the community but I would like to know about how Red Lobster value customer service and the expectations of the staff, especially management.

Read full review of Red Lobster
Hide full review
ComplaintsBoard
S
12:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Lobster staff

I have thought about this for a couple of days and finally decided this needs to be done. On Monday, 1.22.18, the company that I work for went to lunch at Red Lobster in Southaven, MS at approximately 1 pm. We were seated immediately as the lunch rush had dispersed. Our waitress took around 5 minutes to let us know that she would be with us when she could. Once she took our order we sat at the table without drinks for 17 minutes. When I asked about them she told m there was nothing she could do as the bartender still had not made them. The order was for 3 bottled beers and a vodka cranberry, not a difficult nor time consuming order. We waited another couple of minutes and I had to go to the hostess desk and ask for a manger as we had not seen our waitress again. During this time, I observed the bartender. She had 2 customers at the bar, with empty drinks and 2 tables that I saw her attend. She then disappeared into the kitchen. When the manager came out I informed her of what had happened to us as well as what I had observed. At no time during the conversation did the manager apologize or offer a solution. She asked what I wanted to happen and I told her we would very much like our drinks. She made our drinks and brought them to us at which time we ordered another round and she delivered those drinks as well. We had ordered the mushrooms as an appetizer when we ordered the first round of drinks, those arrived 23 minutes after ordering. Our food then arrived 8 minutes later. I have worked as a waitress and bartender for 4 years and in no way was any of this scenario acceptable. I do not understand the complete non chalant attitude of the manager or the fact that there was absolutely no apology given. This is the second time that we have been given service in this way and I'm sure that we are not the only people this has happened to. I thought the corporate office would want to be aware of the way that their customers are treated in their restaurants.

Read full review of Red Lobster
Hide full review
ComplaintsBoard
S
10:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Lobster the food and service

I went my mother 50th birthday party with a party of 11 people on 01/18/2018. The female staff smelled like smoke. She act like she didn't want to take my orders. We gave her our drinks orders and she didn't come back until like 30 minutes later. We most of us only got regular drinks and 2 had mix drinks. She come back and still had our orders wrong. She started saying she tired and they didn't tell her she had a party this big and how short the kitchen was. Then, she took our food order.. Took her about one Hours in a half to come back with anything. But, when she came back the Orders Was Wrong Again and the food was so cold. She, stated that she had to wait on everybody to bring other food. So we ask for the manager. The Manager was no better than her. Told us we done ate out food so we to pay for it. So i paid $871.85 and didn't even eat the food. I Paid and we left.

Read full review of Red Lobster
Hide full review
ComplaintsBoard
K
3:29 am EST

Red Lobster food, service, awful

I placed a order to go matter a fact a $75.00 order.. when I went in to pick up.my order I stood there for 5+ mins as a bar tender ignored me standing there. Then a another man approached and he asked him can I help u.. that's when I lost it... hjow dare you stand there and ignore me when i was less than 5 ft. From you...finally my food came out and when I got home my food was cold, burnt, and missing sides i did call back to the store and let the manager know exactly how I felt.. He was not happy and said he would try and rectify the situation.. I THINK THE ONLY WAY TO SOLVE THIS IS TO RETURN MY $75.

Read full review of Red Lobster
View 0 more photos
Hide full review
ComplaintsBoard
M
2:41 pm EST

Red Lobster employee smells bad like marijuana

The employee smelled bad like marijuana and i had to repeat myself about everything I told one of the other workers and nothing was ever done I will be writing this in the review if something ain't done her name was brandy so I think you might wanna do a drug test on your workers that's a very unpleasant smell when u go to eat u want to smell goodfGood foodod not marijuana

Read full review of Red Lobster
Hide full review
ComplaintsBoard
L
9:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Lobster complaint

I went with my nephew and my poppa.As soon sd we walked in we were told it would just be a minute until they bussed a table.I was fine with that until it took anyone to notice us.Finally our waiter came over and complained about all the staff including a manager by the name of rich.In which we never met rich because we waited for 20mins and then gave us a nasty cheese biscuits.Your cheddar biscuits are the best at every red lobster ive been too.So we get water with our biscuits and the server said he'd be right out to take our order.I didnt get to even start with my appetizer.Your orlando red lobster thats on international drive should be shut down.Terrible service, everyone was lost in the weeds, and tons of tables were complaining.I felt so bad that i almost wanted to help.I live in titusville and we drive kinda far to get to your location and we also go to the one in melbourne.Needless to say i had to bring this to your attention.I will just go to the melbourne one even though its a little further.
Please contact me gena decardenas.[protected])

Read full review of Red Lobster
Hide full review
ComplaintsBoard
A
5:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Lobster product and service

Paid $114 for the worst service in my life. All started when our server spilt my moms sangria All over my stepdad THEN LAUGHED ABOUT IT. It was my moms birthday. Not impressed then the food came out pasta was over done and my moms shrimp in her alfredo wasn't done you could clearly see the shrimp were translucent. Then the manager laughed gave her coconut shrimp that we had to pay more for! MEANWHILE we didn't get anything comped off for the drink being spilt all over or the shrimps. I'm disappointed it was mine and my boyfriends first time there and we will NOT be returning.

Read full review of Red Lobster and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sulphur7
, US
Jan 13, 2018 9:17 am EST

Some people laugh when they are nervous, but that would still annoy me if someone split a drink on me and laughed and didn't apologize. RL has gone downhill, in terms of service and food.

ComplaintsBoard
A
1:13 am EST

Red Lobster charged for incorrect orders/ hospitality/service

On December 31st my family and I went to the East Brunswick Red lobster for NYE dinner. We arrived at around 9 pm, and were seated quickly. We were placed right under a vent blowing cold air, but it only gets worse. After the waiter, whose name was Brenda, took our orders, she never came back. The appetizer was never placed, and we waited for around 45 minutes. Then another waiter brought the wrong food to our table. Finally our food came, and this is when we were shocked. We were told the appetizer and biscuits were left out by mistake. It was a little past 10 pm by this point, so the waiter told us the kitchen was now closed. I requested to speak to a manager, who apologized and said she would get us the appetizer we ordered. It never came, and our waiter told us the manager had made a mistake when she said that. The food that came was cold and stale. I asked for it to be reheated, and even then it was like eating rubber. Regardless we were charged for one plate since we tried it, but received a refund for the other (returned it after tasting the first one). I am completely shocked by this type of behavior and experience. I have been a customer at Red lobster for fifteen years, and I have never come across this issue before. Our entire night was ruined, and we went home hungry. I understand that it is NYE and that everyone is rushing to get to their homes, but this type of serving is equivalent to not serving at all. Our waiter did not even order the correct food, let alone check up on us at all. I would like to request a refund for my order, and I hope that someone else does not have to go through the same experience. One of the worst experiences I have had in a lifetime, and it is odd since I always used to pick Red lobster over other restaurants. I have attached a copy of my receipt for the dish that I was charged for. I am requesting a full refund, and I hope that the store is contacted as well. I do not want someone else's family to have to go through what we did tonight.

Read full review of Red Lobster
View 0 more photos
Hide full review

Red Lobster Customer Reviews Overview

Red Lobster is a popular seafood restaurant chain that has been serving customers for over 50 years. The restaurant is known for its fresh seafood, delicious cheddar bay biscuits, and friendly service. Red Lobster has received numerous positive reviews from customers who have enjoyed their dining experience.

One of the most commonly praised aspects of Red Lobster is the quality of their seafood. Customers rave about the freshness and flavor of the fish, shrimp, and other seafood dishes. Many reviewers also appreciate the variety of options available, including grilled, fried, and steamed seafood.

Another positive point mentioned in Red Lobster reviews is the restaurant's atmosphere. Many customers enjoy the cozy and welcoming ambiance, which is perfect for a casual dinner or a special occasion. The staff is also frequently praised for their friendly and attentive service.

Red Lobster's cheddar bay biscuits are a fan favorite and are often mentioned in reviews. Customers love the warm, buttery biscuits and often order extra to take home. The restaurant's other side dishes and desserts also receive positive reviews.

Overall, Red Lobster is a popular choice for seafood lovers looking for a delicious meal in a welcoming atmosphere. With fresh seafood, friendly service, and tasty sides, it's no wonder that Red Lobster has received so many positive reviews from satisfied customers.

Red Lobster In-depth Review

Overall Rating: Red Lobster is a fantastic seafood restaurant that offers a delightful dining experience for seafood lovers of all kinds. With its wide variety of menu options, excellent service, and inviting ambiance, it is a great choice for a delicious meal.

Menu Variety and Quality: Red Lobster's menu is extensive and offers a wide range of seafood options, from classic favorites like lobster and shrimp to innovative dishes like seafood-stuffed mushrooms. The quality of the seafood is exceptional, with fresh ingredients and flavorful seasonings that enhance the natural taste of the seafood.

Dining Experience: The dining experience at Red Lobster is top-notch. The restaurant has a warm and inviting atmosphere, with comfortable seating and a pleasant ambiance. The staff is friendly and attentive, ensuring that your dining experience is enjoyable from start to finish.

Service Efficiency: The service at Red Lobster is efficient and prompt. The staff is well-trained and knowledgeable about the menu, making recommendations and answering any questions you may have. They are also attentive to your needs, ensuring that your dining experience is smooth and enjoyable.

Ambiance and Decor: The ambiance and decor at Red Lobster are tastefully done, creating a relaxed and inviting atmosphere. The restaurant is decorated with nautical-themed elements, creating a coastal vibe that adds to the overall dining experience.

Value for Money: Red Lobster offers great value for money. The portion sizes are generous, and the prices are reasonable for the quality and variety of seafood dishes offered. The restaurant also frequently offers special promotions and discounts, making it even more affordable.

Special Offers and Promotions: Red Lobster regularly offers special promotions and discounts, making it a great place to dine on a budget. From seasonal specials to loyalty rewards, there are plenty of opportunities to save money while enjoying delicious seafood.

Accessibility and Location: Red Lobster has multiple locations across the country, making it easily accessible for seafood lovers everywhere. The restaurants are conveniently located in shopping centers and busy areas, making it a convenient choice for a meal out.

Online Ordering and Delivery: Red Lobster offers online ordering and delivery services, making it easy to enjoy their delicious seafood from the comfort of your own home. The online ordering process is user-friendly, and the delivery service is efficient and reliable.

Customer Service: The customer service at Red Lobster is exceptional. The staff is friendly, attentive, and knowledgeable, ensuring that your dining experience is enjoyable from start to finish. They are also responsive to feedback and strive to make every customer's experience a positive one.

Hygiene and Cleanliness: Red Lobster maintains high standards of hygiene and cleanliness. The restaurant is clean and well-maintained, and the staff follows strict hygiene protocols to ensure the safety and well-being of their customers.

Sustainability Practices: Red Lobster is committed to sustainability practices. They source their seafood responsibly, ensuring that it is harvested in a way that protects the environment and preserves the seafood population for future generations.

Social Responsibility Initiatives: Red Lobster is actively involved in social responsibility initiatives. They support local communities and charitable organizations, making a positive impact on society.

Allergen Awareness and Accommodations: Red Lobster is highly aware of allergens and provides accommodations for customers with dietary restrictions. They have a dedicated allergen menu and are willing to make modifications to dishes to accommodate specific dietary needs.

Special Dietary Options: Red Lobster offers a variety of special dietary options, including gluten-free and vegetarian dishes. They have a separate menu for these options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Beverage Selection: Red Lobster offers a diverse beverage selection, including a variety of wines, beers, and specialty cocktails. They also have non-alcoholic options like mocktails and soft drinks, ensuring that there is something for everyone.

Seafood Sourcing and Sustainability: Red Lobster is committed to sourcing seafood sustainably. They work closely with suppliers to ensure that their seafood is responsibly sourced and meets high-quality standards.

Freshness of Ingredients: Red Lobster prides itself on using fresh ingredients in their dishes. The seafood is sourced daily and prepared with care, ensuring that every bite is flavorful and delicious.

Portion Sizes: Red Lobster is known for its generous portion sizes. The dishes are satisfying and filling, ensuring that you leave the restaurant feeling satisfied.

Wait Time and Reservations: Red Lobster can get busy, especially during peak hours. It is recommended to make a reservation to avoid long wait times. However, even if you have to wait, the staff is efficient in seating customers as quickly as possible.

Staff Knowledge and Friendliness: The staff at Red Lobster is knowledgeable about the menu and seafood options. They are friendly and approachable, making you feel welcome and comfortable throughout your dining experience.

Payment Options: Red Lobster accepts various payment options, including cash, credit cards, and mobile payments. They strive to make the payment process convenient for their customers.

Loyalty Program: Red Lobster offers a loyalty program that rewards customers for their continued patronage. Members can earn points for every dollar spent and enjoy exclusive benefits and discounts.

Gift Cards: Red Lobster offers gift cards that make for a great present for seafood lovers. The gift cards can be purchased online or at any Red Lobster location, making it a convenient gift option.

Overall Recommendation: Overall, Red Lobster is highly recommended for seafood enthusiasts. With its delicious menu, excellent service, and inviting ambiance, it is a great choice for a memorable dining experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Red Lobster contacts

Phone numbers

+1 (800) 562-7837 +1 (407) 734-9000 More phone numbers

Website

www.redlobster.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Red Lobster?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Red Lobster Customer Service. Initial Red Lobster complaints should be directed to their team directly. You can find contact details for Red Lobster above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Red Lobster. Discuss the issues you have had with Red Lobster and work with their customer service team to find a resolution.