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Red Lobster
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1.2 437 Reviews

Red Lobster Complaints Summary

21 Resolved
406 Unresolved
Our verdict: If considering services from Red Lobster with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Lobster reviews & complaints 437

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J
3:39 pm EDT

Red Lobster server named jim/ultimate feast/eugene, oregon valley river center location

We dined at your RL restaurant in Eugene, OR at the Valley River Center on 4-27-18 @4:30 PM. Several of us ordered the Ultimate Feast which included crab legs. The waiter, Jim, was snotty and in a bad mood-didn't greet us, frowned throughout, and spent most of his time talking to some friends a few tables away about their personal lives. When our food finally arrived it was cold and the crab legs were so skinny it was like cracking shell on nothing but shell with a splinter of meat that even the crab forks couldn't grab). These meals are not cheap and we expected better from RL. Service-wise as well.

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L
11:13 pm EDT

Red Lobster a piece of blue glass in my food

While I was eating my new Orleans style salmon, I took a bite of food and went to take a drink. I heard a crunch in my mouth. I took my napkin and wiped my mouth and tried to spit what was in my mouth into the napkin. I picked a hard piece of what turned out to be blue glass. I told the manager and he told us he would discount our meal. In the end he only took 16.00 off a 70.00 check. They brought me a new drink, and remade my plate. I couldn't bring myself to eat it. Even though the chance of more glass being in my food obviously wouldn't be likely, I totally lost my appetite. I really feel like the entire meal should have been comped or something. They didn't seem to make a big deal out of it which caught me off guard because it was glass, not a hair or something like that. The sad thing is I never really get to go out, my dad was in from North Carolina who I hadn't seen in a year, and it ruined dinner. Red Lobster is my favorite restaurant normally, but this was terrible.

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M
4:31 pm EDT

Red Lobster product

My two sisters and I went to Red Lobster in Oaklawn, Illinois on 04-22-18, leaving the restaurant at 2:28 pm central time. I ordered strip steak and rock lobster, my sister ordered the lobster lovers dream. I ate my steak at the restaurant took my rock lobster home to eat. My sister ate her food at the resturant. My sister who is 70 years old got ill 15 minutes after leaving the resturant with diarrhea for approximately 5 hours. I ate my rock lobster at 8 pm that evening. By 8:30 pm Sunday night I had diarrhea until 3:30 in the morning. I called and spoke to the store manager Roosevelt who said he would give the general mgr my information. The general mgr Mark Gibson called me today and ask me if I had a salad and I told him yes. He then told me that the location did not sell salads on last Sunday. I told him I had a garden salad with blue cheese salad dressing. He never once apologized for my sister and I getting ill. He told me that he would send the information to the insurance company. I have been going to that location for years at least once a month, but I wont be back.

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V
8:31 pm EDT
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Red Lobster waitress and food

04-21-2018
Location Red Lobster 0409
Check number: 68556
Table number: 25
Waitress: Mariela Garza G(234)
When me and my group arrived at this restaurant there was only two tables occupied. We ordered our food and drinks and it took them almost an hour for them to bring it to us. The food was given to us not fresh and almost cold, for example my noodles were chewy like they had been sitting for a while, and one of my relatives' lobster was dry and the waitress said they had no butter for it. Our garlic biscuits were crispy and burnt, and not warm as well. We only spent about 10 minutes picking over our food until we decided to get it to go and asked for the check. I asked our waitress if I could get a raspberry lemonade to go, and she came back with a carton of frozen Raspberry Minute Maid Lemonade, saying that she brought it out so that we wouldn't think she was lying about how she couldn't bring me anymore. The only thing that turned out great from the service at this restaurant was our appetizer and salads. I chose this restaurant to bring my family and friends to celebrate a gender reveal, and it was a very embarrassing event. We spent a total of $112.00 at this restaurant, including a tip, that should have never been given.
We are asking that we be returned this money or at least be given a gift card with the amount so that we can go to a better Red Lobster restaurant for a more appropriate service.

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Sulphur7
, US
Apr 25, 2018 4:47 am EDT

I really wish this site would make all account names unique, instead of allowing people to make an account using another person's exact name, thus making it appear they were the ones who wrote the silly comments. One only has to click on both Victoria Daniel names to see its 2 different accounts: one the real letter writer and the other a common troll here.

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M
9:05 pm EDT
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Red Lobster service

Visited Red Lobster this evening April 21, 2018. Big mistake. Have not been to this establishment in over a year and was looking forward to enjoying a nice dinner with our adult children. Waited and hour and a half for 4 of 6 meals to arrive. After those 4 meals were finished we were told it would be another 15-20 for the other two meals to be finished. We were stunned. Told waitress we would go elsewhere for those two people to eat. Waitress' response, "OK." WOW! Very poor service ridiculously slow. Waste of time and money when we ended up at Olive Garden across the parking lot for the rest of our party to have dinner. Thanks for a very disappointing evening. [protected] [protected]@tds.net

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S
2:07 pm EDT

Red Lobster seaside trio

Had order a sea side Trio with s Cesar salad and mash potatoes with sour cream and butter, shrimp scampi, shrimp alfredo and popcorn shrimp. When I got home to feed my husband. I notice that they gave me a bake potato and his alfredo had very little sauce. Salad was half of what I normally get.
I should have checked the take out order before I left. But we was in a rush to get my daughter to work. But while we was there the waitress was messing up on the order the had order to eat in. I'm really is very disappointed. I haven't had this type of service from red lobster in a long time.

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2:12 pm EDT
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Red Lobster order wrong long wait had to go ask to get waited on after being seated

Me and my family of 4 were seated immediately... After about 30-40 mins I had to go ask for someone to help us. When a server arrived while taking drink order she was texting... Brought two totally wrong drinks, no biscuits after ordering our meal we waited close to 45 mins to receive our food... My husband's steak was rare when he ordered well done I ordered ultimate feast and received a shrimp trio...kids tenders were cold and never seen server again. We paid and spoke to the hostess after leaving and when asked to speak to there manager she chuckled and said come back in two hours if u want that to happen

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3:52 pm EDT
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Red Lobster lobster man and cheese and main lobster plate

Today the family and I went to the Almaden location per my littles request and I was so excited for my shrimp and lobster only to be very disappointed at first bite. I was instantly hit with the smell of ammonia and lemon. After convicing my husband to try a small bit he said it seemed fine so I tried again only to be hit again by the horrid smell and taste. The manager came and said the charge would be removed but informed me that that is the norm for their lobsters. Sadly my husband was trying to enjoy his lobster and truffle Mac and cheese but after smelling my plate and tasting my food his appetite was ruined. I tried his lunch only to be hit by the smell and taste AGAIN. My husband didn't want to rock the boat and complain about his so we just paid and left. Lobster only smells like Ammonia if it's not fresh. Being that they've had this complaint before, that's a quality issue. I'm very disappointed with our experience today And very upset we paid over $50 for a meal only our son could eat cause it was just kids shrimp and fries.

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J
4:00 pm EDT
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Red Lobster service and facility

We attended a visitation for a deceased friend on Noland Rd in Independence, MO on April 7th. Afterward, we decided to eat at Red Lobster on the same road, we are shareholders of Darden, Inc. Arrived at 2:30, not crowded. We were told to wait 5 or 10 minutes. 15 minutes later we were seated in the bar where all but 1 table had been empty all along, without asking is we wanted to eat where noisy drinkers were drinking at the bar. I will say the food was good, server was good, total bill was 63.00 for 2. After eating, I went to the restroom which was dirty, no paper in stall and broken locks on stall doors. Don't think we'll be returning anytime soon. Red Lobster is suppose to a better experince. Sad.
Judith K Youngs
Deepwater, Mo
[protected]@centurylink.net

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J
8:56 pm EDT

Red Lobster plastic was in my food my kids say they are food was horrible my husband also said his food and drinks were horrible

My husband also said his food and drinks were horrible my chicken Alfredo have plastic in it I told the manager he see it is because they prepare their food and then they put a plastic wrap over it he would take the Alfredo off of my Bill Our drinks was nasty my husband food was nasty my kids food was nasty I would never go there again I just try to finish my complaint they say my CarPlay is too short I just told you all my keys did not enjoy or like their food and drinks my husband did not like his food and drinks I did not like my food enjoyed not only that I hate company with me I have my nephew with me then my for my dinner had plastic in it

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Y
12:58 pm EDT

Red Lobster food

We ordered raw oysters on half shell and they were awful. They were on the dry side like they were left out. There was no ice to keep them cool. This is a seafood place at should have best tasting stuff. Also how hard is it for them to have horseradish to be served with the oysters. Maybe they need to go get lessons from Shuckers, they excell in all their seafood. I tried to give places more then one or two chances but I tried Red lobster a few times now and have not be happy anytime. This was probably last time I will be going there.

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11:43 am EDT
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Red Lobster food and customer service

It was 8 of my friends and I (Michelle Leach) who came to this red lobster Friday night on 3/30/18. Everything started out great until some of us ordered virgin strawberry daiquiris which were so nasty. On top of that it took forever for us to get our food... When we finally got our food some of our food was very cold and old! We complained... There was really no sympathy... They took some stuff off but it took forever to get checked out.. not to mention the waiter Dont'e got the receipts mixed up which caused us to have to wait another 30 minutes for him to get the receipts right.. we left around 12:30 am I forgot my food so I went to get it only to see Dont'e and another worker sitting at the table apparently talking about their night, seen me knocking on the door and refused to open it... Another person came to the door and thought it was funny I was knocking which pissed me off even more! he let me in, i heard Dont'e and the other worker talking, the other worker said "just pack your damn food and go" she knew I heard her so she silenced real quick until I left.I got my food then left. This by far has been the worst experience ever at red lobster.. I am very disappointed!

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5:11 pm EDT
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Red Lobster obnoxious behavior

The first incident occurred almost a year ago. My husband and I took a friend of ours to the Red Lobster in Waldorf. We were rewarded with undoubtedly the worst service I have ever encountered. There were seven people in our party. Four of them did not receive their food until others were done eating and it was cold. Three of us did not get everything we did order. Even after that, we decided to wait awhile and try again because we really like Red Lobster. I had just had foot surgery two days prior and my husband and I were in the area so we decided to stop and try again. We walked in and it was fairly crowded, as there was no place for me to sit my husband helped me back to the bar area so I could sit down. The area was empty so he helped me over to a chair. He went up to the bar to order a drink, a man came by, stared at me then grabbed a waitress pointed at me and told her to tell me to get up. I am assuming this was a manager. She came over and I felt totally humiliated. I tried to explain that I could not stand, by that time my husband walked over and needless to say was outraged. We did not cause a scene but promptly left without eating. I am not looking for monetary gain. What I am looking for is an explanation as to how this behavior is accepted as the norm. I will not be returning to Red Lobster. I do hope that in the very near future someone does look into the behavior that goes on there.

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7:48 pm EDT
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Red Lobster waitress

We ate and as I we as paying the ticket I have her 60$ dollars 3 20s and I had a 100$ bill. My freidn seen the waitress reach under the table and grab something off the floor and I'm missing my 100$. I would like to know what the heck happened to my money.
The waitress's name is Mary Ann. And I just want my money back. My name is Bonnie Allen you can contact me at [protected]. Please and thank you

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10:56 am EDT
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Red Lobster service at the red lobster in state college

On Wednesday March 14th I had dinner at the Red Lobster on Atherton Avenue in State College, PA and the service was terrible. We were there for nearly 3 hours, not because there was a long wait for a table but because our waitress was not attentive or timely with any of our orders. I ordered Crab Legs and for my two sides I wanted Mashed Potatoes and Tomato-Mozzarella Caprese (which was an additional $2.99. I got my mashed potatoes but my other side did not come and my waitress did not come back to our table until our meal was done so I couldn't even ask for her to bring it out (what made this worse was that additional side was not on my bill but my co-worker was charged for it). My co-worker ordered two drinks but did not ever get the 2nd drink that she ordered. I asked for an itemized receipt and it took our waitress over 20 minutes to figure out how to reprint a receipt that had what we ordered on it.

Overall I was very disappointed with the service at this restaurant. I realize that things get busy sometimes and some of the wait staff could be inexperienced but this girl did not seem to have any idea what she was doing and the manager never came out to help or check on our experience.

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9:12 pm EDT
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Red Lobster food

I ordered the rock lobster wife ordered
The tacos with lobster they lost order offered desert for wait that was OK
Long wait when food arrived lobster was so tough could not chew they said rock lobster was a little tougher worse meal I ever had could not eat. First time
Ever left hungry after spending $63 dollars in cludingb$10 dollar tip not happy will never go back! To Manny places with good food.

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M
7:22 pm EDT

Red Lobster unethical behavior

My name is Edith Duncan
My sister and I attended the Red Lobster @ 3655 Orange Place, Beachwood Ohio on [protected].
Our check Numbers at 75324 and 75325 . ID number [protected]
Our waitress Name was Yasmine, who by the way was very inattentive, and rude at times. We where seated under a vent with air coming out when the temperature here in Cleveland was 28 degrees.We asked to be moved to another area but no one ever came to seat us elsewhere. After waiting at least 15- 20 min. Yamine our waitress came to take our orders and said we would have to wait until seating becomes available. So we proceeded to order. We waited I would say for 30 to 40 minutes on our food which wasn't as good as I know red Lobster food to be, very very greasy, the potato was cold and the lettuce in the salad semi- wilted. We are requesting a refund in which we will try again on another occasion and location.
My address is 12201 Craven Ave, Cleveland, Ohio 44105

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WhatInTheHeck85
, US
Mar 13, 2018 1:59 pm EDT

How was anything that happened unethical? Learn what words mean before you use them.

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G
10:48 pm EDT

Red Lobster the service received at red lobster

On 03/10/2018 myself and my sister went to red lobster's in the gateway mall, in b'klyn., n. Y. The place is to small for the community in which it serves. The place is poorly staffed. There is no way one should have to wait for and order placed for 2 hrs. Forget about the on line ordering. People leaving due to frustration in ordering food. Outside the restaurant people gathering like cattle. Receipt # 6262 check # 95435. I ordered one thing and got home and had something different. $28.99 waisted. That was a horrible situation to be in. Red lobster do better. I'm a senior citizen living in the area for years. Poor service. To long of a wait.

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Update by Geraline Edwards
Mar 11, 2018 10:50 pm EDT

If you agree make a complaint

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J
4:12 pm EDT

Red Lobster service

I went to your establishment for my birthday last week and I was highly disappointed . I went on Tuesday at one at Secaucus nj. We ordered two beers which tasted extremely funny. We places our ordered and our Cesar salad was ice cold. Our server spend moist of her time in her phone . Our food was cold and we got our bread after we ate . So disappointed my favorite place

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12:44 pm EST

Red Lobster burnt food 🥘

I went to the Concord NC restaurant last night with my husband for dinner. The wait was 30 minutes which is fine for a Friday night. We Order the food I had the shrimp thrio I ask that pasta be crab meat instead of 🍤. 1/2 an hour later the food came out, the shrimp was burnt and the crab meat Inthe pasta was cold . After another 10 min the waitress came to the table and I explained to her the food was not right so she took the food and got the manager she had no clue on how to deal with a situation like this . The manager is not qualified to run that restaurant...Her response when she came to the table was " I'll just take your food off the receipt I know you waited a long time " . I had to leave there hungry as hell and find something else to eat ... Never Ever again will I spend another dime there . I had to stopped at TGIF !

Very disappointed 😞 smh

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Red Lobster Customer Reviews Overview

Red Lobster is a popular seafood restaurant chain that has been serving customers for over 50 years. The restaurant is known for its fresh seafood, delicious cheddar bay biscuits, and friendly service. Red Lobster has received numerous positive reviews from customers who have enjoyed their dining experience.

One of the most commonly praised aspects of Red Lobster is the quality of their seafood. Customers rave about the freshness and flavor of the fish, shrimp, and other seafood dishes. Many reviewers also appreciate the variety of options available, including grilled, fried, and steamed seafood.

Another positive point mentioned in Red Lobster reviews is the restaurant's atmosphere. Many customers enjoy the cozy and welcoming ambiance, which is perfect for a casual dinner or a special occasion. The staff is also frequently praised for their friendly and attentive service.

Red Lobster's cheddar bay biscuits are a fan favorite and are often mentioned in reviews. Customers love the warm, buttery biscuits and often order extra to take home. The restaurant's other side dishes and desserts also receive positive reviews.

Overall, Red Lobster is a popular choice for seafood lovers looking for a delicious meal in a welcoming atmosphere. With fresh seafood, friendly service, and tasty sides, it's no wonder that Red Lobster has received so many positive reviews from satisfied customers.

Red Lobster In-depth Review

Overall Rating: Red Lobster is a fantastic seafood restaurant that offers a delightful dining experience for seafood lovers of all kinds. With its wide variety of menu options, excellent service, and inviting ambiance, it is a great choice for a delicious meal.

Menu Variety and Quality: Red Lobster's menu is extensive and offers a wide range of seafood options, from classic favorites like lobster and shrimp to innovative dishes like seafood-stuffed mushrooms. The quality of the seafood is exceptional, with fresh ingredients and flavorful seasonings that enhance the natural taste of the seafood.

Dining Experience: The dining experience at Red Lobster is top-notch. The restaurant has a warm and inviting atmosphere, with comfortable seating and a pleasant ambiance. The staff is friendly and attentive, ensuring that your dining experience is enjoyable from start to finish.

Service Efficiency: The service at Red Lobster is efficient and prompt. The staff is well-trained and knowledgeable about the menu, making recommendations and answering any questions you may have. They are also attentive to your needs, ensuring that your dining experience is smooth and enjoyable.

Ambiance and Decor: The ambiance and decor at Red Lobster are tastefully done, creating a relaxed and inviting atmosphere. The restaurant is decorated with nautical-themed elements, creating a coastal vibe that adds to the overall dining experience.

Value for Money: Red Lobster offers great value for money. The portion sizes are generous, and the prices are reasonable for the quality and variety of seafood dishes offered. The restaurant also frequently offers special promotions and discounts, making it even more affordable.

Special Offers and Promotions: Red Lobster regularly offers special promotions and discounts, making it a great place to dine on a budget. From seasonal specials to loyalty rewards, there are plenty of opportunities to save money while enjoying delicious seafood.

Accessibility and Location: Red Lobster has multiple locations across the country, making it easily accessible for seafood lovers everywhere. The restaurants are conveniently located in shopping centers and busy areas, making it a convenient choice for a meal out.

Online Ordering and Delivery: Red Lobster offers online ordering and delivery services, making it easy to enjoy their delicious seafood from the comfort of your own home. The online ordering process is user-friendly, and the delivery service is efficient and reliable.

Customer Service: The customer service at Red Lobster is exceptional. The staff is friendly, attentive, and knowledgeable, ensuring that your dining experience is enjoyable from start to finish. They are also responsive to feedback and strive to make every customer's experience a positive one.

Hygiene and Cleanliness: Red Lobster maintains high standards of hygiene and cleanliness. The restaurant is clean and well-maintained, and the staff follows strict hygiene protocols to ensure the safety and well-being of their customers.

Sustainability Practices: Red Lobster is committed to sustainability practices. They source their seafood responsibly, ensuring that it is harvested in a way that protects the environment and preserves the seafood population for future generations.

Social Responsibility Initiatives: Red Lobster is actively involved in social responsibility initiatives. They support local communities and charitable organizations, making a positive impact on society.

Allergen Awareness and Accommodations: Red Lobster is highly aware of allergens and provides accommodations for customers with dietary restrictions. They have a dedicated allergen menu and are willing to make modifications to dishes to accommodate specific dietary needs.

Special Dietary Options: Red Lobster offers a variety of special dietary options, including gluten-free and vegetarian dishes. They have a separate menu for these options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Beverage Selection: Red Lobster offers a diverse beverage selection, including a variety of wines, beers, and specialty cocktails. They also have non-alcoholic options like mocktails and soft drinks, ensuring that there is something for everyone.

Seafood Sourcing and Sustainability: Red Lobster is committed to sourcing seafood sustainably. They work closely with suppliers to ensure that their seafood is responsibly sourced and meets high-quality standards.

Freshness of Ingredients: Red Lobster prides itself on using fresh ingredients in their dishes. The seafood is sourced daily and prepared with care, ensuring that every bite is flavorful and delicious.

Portion Sizes: Red Lobster is known for its generous portion sizes. The dishes are satisfying and filling, ensuring that you leave the restaurant feeling satisfied.

Wait Time and Reservations: Red Lobster can get busy, especially during peak hours. It is recommended to make a reservation to avoid long wait times. However, even if you have to wait, the staff is efficient in seating customers as quickly as possible.

Staff Knowledge and Friendliness: The staff at Red Lobster is knowledgeable about the menu and seafood options. They are friendly and approachable, making you feel welcome and comfortable throughout your dining experience.

Payment Options: Red Lobster accepts various payment options, including cash, credit cards, and mobile payments. They strive to make the payment process convenient for their customers.

Loyalty Program: Red Lobster offers a loyalty program that rewards customers for their continued patronage. Members can earn points for every dollar spent and enjoy exclusive benefits and discounts.

Gift Cards: Red Lobster offers gift cards that make for a great present for seafood lovers. The gift cards can be purchased online or at any Red Lobster location, making it a convenient gift option.

Overall Recommendation: Overall, Red Lobster is highly recommended for seafood enthusiasts. With its delicious menu, excellent service, and inviting ambiance, it is a great choice for a memorable dining experience.

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Red Lobster contacts

Phone numbers

+1 (800) 562-7837 +1 (407) 734-9000 More phone numbers

Website

www.redlobster.com

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