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1.2 437 Reviews

Red Lobster Complaints Summary

21 Resolved
406 Unresolved
Our verdict: If considering services from Red Lobster with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Lobster reviews & complaints 437

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11:53 am EST
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Red Lobster service at the north dale mabry location in tampa, florida

I arranged a dinner for my mother's 74th birthday dinner on September 23rd. I called ahead around 4:30pm regarding our 16 party dinner. I let them know we were celebrating a birthday. We arrived at 6pm expecting to be seated at 6:30pm or a few minutes later. When we arrived, we were told there were two large parties and we would have to wait about 45 minutes to be seated. We found seats and began to wait patiently. After an hour, I approached the hostess regarding our table and she mentioned they were not sure when we would be seated. She said the two larger parties were not done as of yet, although it looked like they were wrapping up soon. I asked to talked to the manager. He came over only to explain that this matter was caused by the "endless shrimp" promotion. The two large parties were sitting / eating for now over two hours. At about 7:45pm, keep in mind we all arrived at 6:00pm, 5 members of our party became so hungry that they left to go to the 7/11 next door for snacks and decided not to return. It was now past 8pm, I'm there with my elderly mom and 10 members of my family, kids and adults age ranging from 10 to 74. The parties are still enjoy endless shrimp until about 8:30m when they decided they had enough shrimp and left. It was an excruciating experience. The worst ever. We stayed because my mother's favorite restaurant is Red Lobster. Not once during that enormously long wait, did anyone of your staff came over and offered us something to drink. I asked for water for my mother. Not once, did anyone offered a biscuit to tie us over until dinner. Please think to implement that in the future. It would go a long way. Finally, we were seated at 8:45 pm and the two waitresses did their best to serve us quickly. The manager didn't come over at once to check on us. I was even more amazed that your restaurant did not offer us a couple appetizers as a token of appreciation for our business...our patience. Please do not let others go through this. End that promotion or implement some courtesy services to keep your customers happy while they wait for unexpectedly long periods of time. I'm requesting a gift certification to take my mom back to your restaurant with my family (not the extended, they will not return) for a dinner. She deserves that...we all do. I appreciate your attention and consideration. I'm hoping you will make this right. Thanks! [name removed] My number is [removed] My address is [removed]

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4:24 pm EST
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Red Lobster our server charged us too much

My husband and I ate lunch on November 4, 2017 for our anniversary. We used 2 gift cards I'd gotten after undergoing surgery for cancer. Our server deducted one gift card for $25 and claimed the other card value of $50 did not work. He gave us back the wrong card so when I went to use it today the balance was $0.00. So our server took our $50 gift card and we are out that money. I would appreciate something being done so that we get our $50 gift card back. I have receipts for everything for documenting proof.

Cheryl Burrell

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1:38 pm EDT

Red Lobster service at the restaurant

My husband and I went to Red Lobster on our anniversary, September 27, 2017 and had the absolute worst experience ever. I ordered a meal with crab and could not even get a small fork to eat the crab with even after asking over 4 times. We had completely finished our entire meal, except for the crab which was cold by then. The manager truly did not care and this was on a Wednesday and they were not even busy. I emailed you about our experience. I can't believe no one has even take the time to respond to me at all. I even gave you the information from the receipt. I thought you all had a better reputation than this but I'm really disappointed in Red Lobster. You were always my favorite restaurant to go to, but I must admit, I haven't been back since and probably will never go back after the lack of concern I have received from you all. I guess I would rather spend a little bit more money knowing I will get better service at a different seafood restaurant. Obviously between the corporate office and the local management I cannot believe the "Oh. well" attitude. It would be nice to hear from somebody.

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6:30 am EDT

Red Lobster food

Hello,

I was at the Red Lobster on Sunday the 29th. I order a lobster bisque bowl and some appetizers. When I was half way eating my soup I found a piece of plastic. I told the waitress and she explain to me that they come in a bag and it looks like when they cut it open a piece fell on the soup. She said she will have the manager come and talk to me. He came over and apologized and said he will take the item off my ticket. Well, when I got the bill they charged be $6.99 instead of $9.99 for the inconvenience.! I couldn't believe it. I didn't want to argue since my friend who was with me was not feeling well. I think I should have not paid for that item at all. I don't even know if I will go back again. thank you

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pobarjenkins
Minneapolis, US
Nov 01, 2017 2:04 am EDT
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Have you tried calling the restaurant to explain the situation?

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1:47 pm EDT
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Red Lobster all you can eat shrimp

I took my family to dinner last night and was very disappointed. After 30 minutes of waiting to be seated, 20 minutes to be served (we all ordered all you can eat shrimp). When we wanted more shrimp it took 20 minutes for a small portion and we were only able to order one portion at a time. So it turns out unlimited shrimp is actually limited, by portion and the time in between orders.. some deal 😞

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12:22 pm EDT
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Red Lobster red lobster, jackson tn

I just want to say that today, October 28th, I ate at red lobster in Jackson Tn and it was so cold in there me and my wife couldn't enjoy our meal. My wife had to put her gloves on and people sitting around us was also talking about how cold it was in the building. I overheard a waitress say something about she don't want it warm in there because she will get hot while she works. I looked at the thermostat that was behind my booth and it showed 59 degrees in the building, when I left it was 60 degrees. That's a little cold when you want to sit and relax for a lunch.

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pobarjenkins
Minneapolis, US
Oct 29, 2017 1:24 am EDT
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I doubt that they would make the restaurant cold just to cater to one waitress's preferences. Is it possible the thermostat was malfunctioning? Could she have had a medical condition? Did you ask a manager?

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2:20 pm EDT

Red Lobster food

It was my 55 birthday!-myself and the entire family went out to dine!-we went go the one in valley stream-thinking it would be cleaner, have fresher food!-better service! We were disgusted to say thr least! The food was cold!-and the wait was ridiculous! The drinks came after the meal was almost gone!-I have always loved red lobster especially for my birthday meal!' what happened!

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8:23 pm EDT
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Red Lobster undercooked food

My wife and I went to our local Red Lobster in Aurora Illinois for our date night celebrating 23 years of marriage. After we got seated Mike was our server and he was also the bartender. After we got our drinks he came back to our table once after the manager was called over. I called the manager over because we got our food and the shrimp was raw. Which I took a picture of. The service was terrible and the food was raw and our drinks were never refilled. I have never been so disappointed from a restaurant before. The manager didn't seem very sympathetic over our situation and my car server just ignored us all night long.

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11:10 pm EDT

Red Lobster customer services

Me and my friend arrive at v3Red Lobster and we were seated after we were seated I waitress never came back for another 20 minutes during that time another waitress was nice enough to get our drinks we explain can we please speak with a manager because it has been 20 minutes and we still have not been able to order our food arrive when the manager a ride we explain to the manager that the service has been very unsatisfied and that no one should have to wait 20 minutes just to put in an order for their food the manager tried to explain that the young waitress was helping another table but but that same table the manager was referring to the party was leaving once we were seated so we can understand why we had to wait so long just to place I order so we left because the service was very unprofessional and very unsatisfied. So me and my friend decided to get Red Lobster another try and went back the next week and during that time we were seated again and still no waitress never came and took out order. And we set there for over 20 minutes I politely got up and explain to the manager and he tried to say he was sorry but I explained to him this is the second incident since we've been here and I don't think Red Lobster value their customers

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6:49 am EDT
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Red Lobster service/bathrooms

My husband and I arrived with the Hostess greeting us. She asked if we wanted a table or sit at the bar. She said it was a 10 to 15 min wait. But there were plenty of seats available as we walked towards the bathroom in the back. The bathroom was HORRIBLE!. There were overflowing trash bins, the 1st stall had tissue on the floor toilet unflushed so was the next stall.

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6:10 pm EDT

Red Lobster ultimate feast/ I am complaining about an unknown item on my plate!

I ordered the ultimate feast. When the waitress brought my order it looked ok but odd. 1rst off the lobster tail was on top of the crableggs which were on top of rice pilaf. Then i noticed the lobster tail was white, as if it hadn't been cooked or under cooked. So as i started to take my lobster meat out of it shell, i also picked up the crableggs to kinda move them to the side because as i stated the lobster tail was on top of the crableggs. When u picked up the crableggs i noticed there was something on top of the rice. It appeared to be a label of some sort. It was tape with writing on it. I immediately asked for a manager! A few minutes wrnt by and my server came around to see if everything was ok. I said no it is not i need a manager. I asked once already! I showed her the plate she was just as disappointed as i was. So she went to get the manager. 5 mins later the manager came asking what was the problem. I showed her my plate and asked her us that tape she said yes it is. Instead of her suggesting options on how to resolve the issue or even apologizing she gave an excuse as to what it was.. I said why are you making an excuse. I know what it is why is it on my plate ! She then offered to take the plate back and make another one. I told her no maam tbat will not be necessary. Youll probably just take the tape off and send the plate back out. Wich is a high possibility. I just left. Never in over 28 years have i ever had issue as disgusting as this one. And the lack of concern and ability to recover the situation was just ridiculous!

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4:00 pm EDT
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Red Lobster manager and over 40 minutes and no 2nd order

My daughter, granddaughter and myself went to lunch at Polaris Red lobster, which we have been customers for years. Our server was quite nice. Manager brought my daughter's crab legs out without a cracker. It took over 20 minutes for her to finally be able to eat her dinner. My granddaughter and I both had endless shrimp. When we placed our 2nd order we waited and waited, they finally brought out her pasta minus shrimp. After 40 minutes I went in search of the manager. He asked what i was waiting for, I said popcorn coconut shrimp. He said he would be right back, I told him I didn't want anything as they were done eating and waiting. Another 15 minutes passed and I asked for manager again. He sent server out with the shrimp packed to go. I told them it wasn't requested. Manager left and sent server to tell us he had taken 10 dollars off the bill. That did bring the bill down to $86 put didn't help when both my granddaughter and myself had our meals ruined and daughters 2 lbs of crab legs were cold because she couldn't get anyone to get a cracker even though manager said he would be right back with them when he brought the legs. He also said he had to search the freezer to find the coconut shrimp and have them cook it, I've never heard such a lame excuse. He certainly ruined our meal. We were there 2 hours and zero refills of endless shrimp.

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10:38 am EDT

Red Lobster the fact that they gave my girlfriend southern king crab legs and insist they were alaskan king crab legs.

I was Previously given $140 gift card for a horrible experience we had at Red Lobster Whitehall, PA back on July ‘17. Our food was served cold and we received incorrect sides to our meal. Just in general we felt rushed out of the restaurant because it was a Sunday evening. So we decided to go back on September 8 to the same restaurant and try it out again. Our main complaint is that we asked for Alaskan King crab legs but received southern crab legs. Alaskan King crab legs should be reddish when cooked properly. These crab legs were orange, we even have a picture of the crab legs that were served. So it’s missed leading when they say all these are Alaskan King crab legs but they are not. The service was good our waitress was great and so was the manager but it comes down to miss leading the customer on what product is being served. My receipt info: September 8, 2017 @ 22:54:33 check #169619 I also have a picture of the crab legs served. Which makes it even worse is again every time we go it’s for a special event a birthday a graduation etc. etc. this one was for my girlfriend’s birthday! So whatever can be done we would greatly appreciate it? Thank you for your time! My cell number is (610) 451-7825.

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ObliviousAnqel
, US
Sep 14, 2019 5:22 am EDT

Im sure the legs were golden king crab which is one of the 3 king crab species found in alaska. So it is not false marketing and is in fact a lack of judgement and prior knowledge on your end. They use them because its the species that is most abundant and had less meat in the legs making it cheaper.

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6:12 pm EDT
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Red Lobster service

I came to the red lobster in fairborn and service was horrible. They did not take my order until 24 minuted later after I sat down. I arrived here around 6:15 and it is 7:07 as we speak and I have not gotten my regular food. The manager came over and gave me a free appetizer. That is not helpful. They need better service. I can't give a waiter a tip when service was horrible. They used someone who did not have the section. Ridiculous

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3:47 pm EDT

Red Lobster all you can eat shrimp

I was at red lobster for the all you can eat shrimp. I was there with a total group of 7 people. The restaurant was not busy. We waited 45 minutes for our first round of shrimp. Meanwhile my kids who are 1 and 2 years old were done eating their chicken fingers and French fries. Their food came out and they were finished before receiving the shrimp that 5 of us ordered at the same time that we ordered the kids food. So when it finally came out we ordered our next round. It came out in about 15 minutes so we ordered the next round and about an hour later and 4 times of the waitress asking if we received our food and a manager coming over to us it finally came out. It was a matter of about 2 minutes after the manager showed up. We didn't receive all the ones we ordered but we were not about to stay any longer. You would think if your having a special all you can eat shrimp you would have your shrimp ready and be a little faster at producing them and getting them out to the customers.

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10:51 pm EDT
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Red Lobster red lobster on tara blvd customer service and food

First I would like to say I have been a patron of this place for years and love it thank u. But on Sept 21 I took my friend there for her birthday and the service was awful. I ordered endless shrimp, shrimp scampi when I received the shrimp it was overcooked and rubbery. The waiter sent it back and assured me I will get some more and the linguine. After bout 30min I asked her where's my food she say it's coming. It was a group of 9 so we all talking I still haven't gotten my shrimp. It's an hour now I have eaten a salad and that's it. Still no shrimp all she kept saying was I have a lot coming but it never came. Finally an hour and 15min later I get my shrimp. No linguine. Her explanation was there was another big party and they kept taking her orders she was putting in for us. Bout another hour later I got the linguine. By this time im tired and ready to go and didnt wanna spoil my friend birthday dinner. It was awful and I honestly have never experienced such at any Red Lobster in my history with u guys.

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12:38 pm EDT
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Red Lobster host stand/seating issue

I still await SOME KIND of feedback on my complaint against the Westland, Michigan Red Lobster store.

I specifically REQUESTED one of my favorite servers at the restaurant, and instead of being assigned to that section, I was humiliated by the hostess AND by the dining room manager who didn't even have the professionalism to discuss things with me...but the two of them went right "in my face, " with their SICK little agenda...(and I KNOW what was going on!)

The server I asked for, didn't even know what was going on. As a 30 year Red Lobster guest who has even ASSISTED servers with letters for college, college education, and even "crisis counseling, " I think I deserve better than that.

Failure to hear from SOMEONE THIS WEEK, while result in my 1) Going to Corporate, possibly requesting an in-person appointment, and/or 2) Going through higher channels.

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5:26 pm EDT

Red Lobster everything

Our service was beyond slow- my friend's meal came out 15 minutes -- no joke- 15 minutes BEFORE MINE -- and my king crab was cold when it came out FINALLY- I couldn't order the drink I wanted to order because of the equipment not functioning- horrible horrible meal and the waitress was clueless that our meals were not out together- she didn't care it was her last night working in this Poughkeepsie restaurant.

NOT GOING BACK~!

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10:03 pm EDT
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Red Lobster complaining about the food and the service

Once we received our food. My potatoes was cold couldn't get a fresh one. Then our water need to be retail and that didn't happen never got any extra refills on my all you can eat shrimp then when I asked for a manager that even took about 20 minutes you guys service have gone down the drain and use the eat at Papadaues in Atlanta you guys don't come nowhere near. I only came out for all you can eat shrimp now I'm not interested in coming back out at all I just want to let you know how I know this is terrible.

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3:05 pm EDT

Red Lobster horrible service and poor management

My wife, two daughters, son in law, my mother and myself arrived at red lobster at 6:45 pm looking to celebrate my mothers 80th birthday party we were promptly seated at 7 pm and from there things went horribly wrong. Our waitress seemed to be handling about 8 tables in our section and although we got our menus right away she disappeared and we didn't get drinks ordered for 10 minutes, then 10 minutes further before we saw her again to drop some biscuits on our table we said that we were ready to order but she advised that she had other customers to wait on and disappeared for another 10 minutes. So 30 minutes in we finally get to place our orders 3 of us ordered the endless shrimp, 1 ordered the fish and chips, 1 the pick 2 and my mother the shrimp linguine with asparagus. From there the long wait begins 15 minutes later we ask is our food almost out?.. To this we are quickly given more biscuits and told the kitchen is running behind, then she disappears for another 15 minutes. We have been seated for an hour and still don't have our food! This is on a thursday?... Can't see how this place operates on the weekends. 10 minutes later our waitress finally shows up with our food minus several sides and mixed up orders, I tell her we would like to go ahead and put in our orders for the next 2 dishes for the endless shrimp to insure that we could get them in a timely manner since we have been here way to long and she says shes going to check on the missing sides. Well another 20 minutes later she finally shows up with no not our next orders for the endless shrimp which we have already finished our first plate of but with my mothers missing asparagus which is burnt on one end my mother said she wasn't eating it I tried a piece and it tasted like it was pure salt, horrible and burnt! I asked where our next plates were for the endless shrimp and she said she would check with the kitchen. You guessed it 15 minutes later she shows up with the dishes, I asked to speak with the manager at this point. The manager shows up to our table and I explain my frustration and that this should be a typical 1 hour meal from start to finish and we have been there over 2 hours, she says that the kitchen is backed up with orders from customers for the endless shrimp offer. Once again this is on a thursday, why offer a special if its going to shut your restaurant down to the point that the service sucks. Very very disappointed! The manager offered no apology or compensation for the poor service. We usually go the the red lobster in clarksville, in where we have gotten good service, we opted to go to this one because it was closer to my mothers home. Won't make that mistake again.

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Red Lobster Customer Reviews Overview

Red Lobster is a popular seafood restaurant chain that has been serving customers for over 50 years. The restaurant is known for its fresh seafood, delicious cheddar bay biscuits, and friendly service. Red Lobster has received numerous positive reviews from customers who have enjoyed their dining experience.

One of the most commonly praised aspects of Red Lobster is the quality of their seafood. Customers rave about the freshness and flavor of the fish, shrimp, and other seafood dishes. Many reviewers also appreciate the variety of options available, including grilled, fried, and steamed seafood.

Another positive point mentioned in Red Lobster reviews is the restaurant's atmosphere. Many customers enjoy the cozy and welcoming ambiance, which is perfect for a casual dinner or a special occasion. The staff is also frequently praised for their friendly and attentive service.

Red Lobster's cheddar bay biscuits are a fan favorite and are often mentioned in reviews. Customers love the warm, buttery biscuits and often order extra to take home. The restaurant's other side dishes and desserts also receive positive reviews.

Overall, Red Lobster is a popular choice for seafood lovers looking for a delicious meal in a welcoming atmosphere. With fresh seafood, friendly service, and tasty sides, it's no wonder that Red Lobster has received so many positive reviews from satisfied customers.

Red Lobster In-depth Review

Overall Rating: Red Lobster is a fantastic seafood restaurant that offers a delightful dining experience for seafood lovers of all kinds. With its wide variety of menu options, excellent service, and inviting ambiance, it is a great choice for a delicious meal.

Menu Variety and Quality: Red Lobster's menu is extensive and offers a wide range of seafood options, from classic favorites like lobster and shrimp to innovative dishes like seafood-stuffed mushrooms. The quality of the seafood is exceptional, with fresh ingredients and flavorful seasonings that enhance the natural taste of the seafood.

Dining Experience: The dining experience at Red Lobster is top-notch. The restaurant has a warm and inviting atmosphere, with comfortable seating and a pleasant ambiance. The staff is friendly and attentive, ensuring that your dining experience is enjoyable from start to finish.

Service Efficiency: The service at Red Lobster is efficient and prompt. The staff is well-trained and knowledgeable about the menu, making recommendations and answering any questions you may have. They are also attentive to your needs, ensuring that your dining experience is smooth and enjoyable.

Ambiance and Decor: The ambiance and decor at Red Lobster are tastefully done, creating a relaxed and inviting atmosphere. The restaurant is decorated with nautical-themed elements, creating a coastal vibe that adds to the overall dining experience.

Value for Money: Red Lobster offers great value for money. The portion sizes are generous, and the prices are reasonable for the quality and variety of seafood dishes offered. The restaurant also frequently offers special promotions and discounts, making it even more affordable.

Special Offers and Promotions: Red Lobster regularly offers special promotions and discounts, making it a great place to dine on a budget. From seasonal specials to loyalty rewards, there are plenty of opportunities to save money while enjoying delicious seafood.

Accessibility and Location: Red Lobster has multiple locations across the country, making it easily accessible for seafood lovers everywhere. The restaurants are conveniently located in shopping centers and busy areas, making it a convenient choice for a meal out.

Online Ordering and Delivery: Red Lobster offers online ordering and delivery services, making it easy to enjoy their delicious seafood from the comfort of your own home. The online ordering process is user-friendly, and the delivery service is efficient and reliable.

Customer Service: The customer service at Red Lobster is exceptional. The staff is friendly, attentive, and knowledgeable, ensuring that your dining experience is enjoyable from start to finish. They are also responsive to feedback and strive to make every customer's experience a positive one.

Hygiene and Cleanliness: Red Lobster maintains high standards of hygiene and cleanliness. The restaurant is clean and well-maintained, and the staff follows strict hygiene protocols to ensure the safety and well-being of their customers.

Sustainability Practices: Red Lobster is committed to sustainability practices. They source their seafood responsibly, ensuring that it is harvested in a way that protects the environment and preserves the seafood population for future generations.

Social Responsibility Initiatives: Red Lobster is actively involved in social responsibility initiatives. They support local communities and charitable organizations, making a positive impact on society.

Allergen Awareness and Accommodations: Red Lobster is highly aware of allergens and provides accommodations for customers with dietary restrictions. They have a dedicated allergen menu and are willing to make modifications to dishes to accommodate specific dietary needs.

Special Dietary Options: Red Lobster offers a variety of special dietary options, including gluten-free and vegetarian dishes. They have a separate menu for these options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Beverage Selection: Red Lobster offers a diverse beverage selection, including a variety of wines, beers, and specialty cocktails. They also have non-alcoholic options like mocktails and soft drinks, ensuring that there is something for everyone.

Seafood Sourcing and Sustainability: Red Lobster is committed to sourcing seafood sustainably. They work closely with suppliers to ensure that their seafood is responsibly sourced and meets high-quality standards.

Freshness of Ingredients: Red Lobster prides itself on using fresh ingredients in their dishes. The seafood is sourced daily and prepared with care, ensuring that every bite is flavorful and delicious.

Portion Sizes: Red Lobster is known for its generous portion sizes. The dishes are satisfying and filling, ensuring that you leave the restaurant feeling satisfied.

Wait Time and Reservations: Red Lobster can get busy, especially during peak hours. It is recommended to make a reservation to avoid long wait times. However, even if you have to wait, the staff is efficient in seating customers as quickly as possible.

Staff Knowledge and Friendliness: The staff at Red Lobster is knowledgeable about the menu and seafood options. They are friendly and approachable, making you feel welcome and comfortable throughout your dining experience.

Payment Options: Red Lobster accepts various payment options, including cash, credit cards, and mobile payments. They strive to make the payment process convenient for their customers.

Loyalty Program: Red Lobster offers a loyalty program that rewards customers for their continued patronage. Members can earn points for every dollar spent and enjoy exclusive benefits and discounts.

Gift Cards: Red Lobster offers gift cards that make for a great present for seafood lovers. The gift cards can be purchased online or at any Red Lobster location, making it a convenient gift option.

Overall Recommendation: Overall, Red Lobster is highly recommended for seafood enthusiasts. With its delicious menu, excellent service, and inviting ambiance, it is a great choice for a memorable dining experience.

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Contact Red Lobster customer service

Phone numbers

+1 (800) 562-7837 +1 (407) 734-9000 More phone numbers

Website

www.redlobster.com

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