Toyota
reviews and complaints

After 3 years as a loyal repeat buyer of TOYOTA cars, it appears the quality of your vehicles has gone down or my luck has run out and I got a lemon.
On 24th June 2012, I purchased a Camry full option from your Company under lease contract number [protected] at khurais branch in Riyadh from your dealer Abdul Latif Jameel . After I received the car and left the branch on Tuesday 3rd July, I began to experience immediate problems related to the vehicle steering with noisy sound and Km read “11KM” so I called the sales man “Mahmoud” and I informed him at the same time while I suppose to fly next day early morning back to Jordan, so he told me to bring the car back for checkup after I come back.
When I attempted to resolve the issues with the branch on 8th July after I came back and the car meter was 67Km, I was badly treated and deceived by employee Moh’d Mahrous, who merely responded that is an easy problem that will over when I reached the 1000km and he will put some lubrication on the steering component that will solve the issue and he filled the repair agreement with delivery time at 12:00 which is his lunch break time and he filled the KM read as 676 KM instead of 67KM to show it as the first “1000km maintenance” while it’s only 67km and when I came to receive the car he thought that I don’t speak English and he asked the expat expert about the problem and he told him that is a problem in steering parts which is not available currently in the store and then I asked him what is the problem? he replied to me “as I told you before it’s just a small problem that will be over after 1000km and after we have put the lubrication”, so I said to him why you are lying? I need a report with the car status now. So he said I can’t give any report before completing the 1000km read, and then I escalated the case to maintenance manager “ashraf Abdul muati” and I asked him for immediate action. He called me after one day saying that we have solved the problem and we have changed the broken part, so I told him you have to give me a report and he said we can give only invoice so I insist on my right to have a report and he said it’s a lengthy process which requires lawyer approval . I said no problem I will wait and I will not receive the car as per your verbal advice I have a big doubt on the car condition and I suspect a future severe issues and nothing happened till today and I have no car and no response.
I am certain these employees and dealer are not the type of people you want representing your fine company. Moreover, I know that you stand by your vehicles, and the one I purchased is clearly not up to company standards.
I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate compensation.
Sincerely,
Ahmed Abdel Elah Abu Omar
ARRAB CIO
Mobile No: +[protected], +[protected]
Note: supporting documents are available.

TOYOTA AUTOMOBILES COMPANY
BURNASTON A38/A50, DERYSHIRE
EAST MIDLANDS DE1 9TA UNITED KINGDOM
TEL: +[protected]
Email. [protected]@hotmail.co.za
STAR PRIZE WINNER
This is to inform you that you have won a BRAND NEW TOYOTA CAMMRY 2012 CAR and cash prize of (£2.000, 000.00 GBP). The car comes with a special TOYOTA INSURANCE Cover for one whole year that is till the next promotion. It also comes with a one year warranty and FREE repairs at any TOYOTA AUTOMOBILES depot or service station worldwide. Your Batch No: [protected]/146 and Winning No: 1432 make you as one of the lucky winner in our Charity bonanza.
Please Fill the Information below:
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2. Full Address:
3. State:
4. Occupation:
5. Age:
6. Sex:
7. Country:
8. Winning Email:
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11. Photo ID Proof/Your Recent Picture
Contact your claiming agent
•
Name: Dr. John Patrick
Email: [protected]@hotmail.co.za
Tel: +[protected]

REV.DR. FRANK WILBERT
PRIZE ADMINISTRATOR OF TOYOTA AWARD.

MRS. JESSICA MORGAN ONLINE COORDINATOR.

Toyota "Care" should be renamed to Toyota Doesn't Care... I just traded my 2005 Avalon in for a 2012 Hyundai Azera and won't be looking back.

It's not that the Avalon isn't a good car, but the number of recalls for that model was quite a shock.

It's not that the dealerships won't help you or try to make things right, they do.

It's not that the sales folks won't give you a great deal, if you work with them they will.

But... NEVER, and I mean NEVER count on Toyota Care to do just that - "CARE". They don't care... I was told time and time again by the Toyota Dealer Services (more than one) Departments that Toyota Care NEVER makes things right... Folks, if the date is one day past, you are screwed...

Pre-existing condition? Nope, they will argue that one away from you quick.

What is my beef? Toyota Preowned Warranty (100k miles or 7 years), and Extended LandCar Warranty (100k or 7 years). Pre-existing condition, and NO HELP from Toyota "Care"..

On 6/28/2006, I was happy to purchase a Certified Pre-Owned Toyota Avalon Limited (2005 model). The vehicle was wonderful to drive, extremely comfortable, and the dealership where I purchased the car was great to work with, but unfortunately they were 30 miles from my home. At the point of purchase, my wife and I choose to also purchase a Land Car Extended Warranty through the dealership. The Land Car Warranty was set to expire on 6/26/2012.

In August of 2011, I was told by the company we used for routine maintenance (Toy Car Care - http://toycarcare.com/), that it appeared we had a leak near the VVT recall area. Since my vehicle had been recalled several times, I took it back to the local Toyota Dealership to have it looked at. I had every recall done at the Go Toyota Dealership, and all my regular maintenance done with Toy Car Care.
The folks at Toyota told me they noted oil around the area where the VVT recall had been done, but they said it appeared to be oil FROM the work done at the time of the recall. They explained they could put dye in the oil (and they did), but when I left, they had left me with the impression that this wasn’t a major issue because it was likely that the oil was residue from the earlier work. I did ask about coming back, they said “it’s probably not necessary”. Based on that information, I didn’t come back.

In May 2012, I was again told by Toy Car Care that my vehicle had an active leak. Considering that I have very low mileage, in seven years, the vehicle had less than 80, 000 miles, I’d only been back for my 2nd or possibly 3rd oil change since my August 2011 visit.

I took the vehicle back to the local Toyota Dealership and they told me that they also saw the possible leak, and that they also saw the dye from the earlier application (8 months prior) on the engine, but that they did not know where the leak was coming from, and that they needed me to come back because they’re pressure washer was in use for some remodeling. I asked about the warranty and was informed that my power train warranty had expired the month prior (on 4/25/12).

Since I’d purchased a Land Car Warranty another dealer, I called them, was told to bring the vehicle into the shop, and I did so. At the other dealership they told me that they also saw the leak, but that they’d need to power wash the area, have me drive it some more, and then identify exactly where it was coming from. At this time, they believed (as did I) that the vehicle was under warranty.

Upon my return a week later, they noted the leak location. After a deeper look at the warranty, they found that the Land Car Warranty relied upon the Toyota Certified Pre-owned Warranty (which had expired). They called and pleaded with Toyota Care, and I called and pleaded with Toyota Care to no avail. The person I spoke with (a manager) was rude, uncaring, and quite frankly, a real treat to deal with. My observation (that I now willing share with everyone) is that the name should be Toyota Doesn’t Care.
The Service Manager at the dealership where I bought the car was extremely helpful (as was the technician), but they ultimately referred me back to the local dealership and to the Service Manager at that location. They had been told by Toyota "Care" to get the involvement of a “principle” and a district manager to work with Toyota Care to help me out.

The local dealership service manager was very helpful, and engaged his district leadership. He and his district person did their best, but Toyota Care did not care about the situation, and denied to help. Based on this, the local Toyota dealership said they would cover $1100 of the $2200 repair.

In my experience, while the Toyota service people did their best, and the dealerships tried hard to fight for me, the Toyota “Care” corporate “don’t care” attitude has left me, my family, and everyone I speak with about this, with the feeling that Toyota really doesn’t care about its customers. I had an extended warranty through Toyota, another through Land Car with the dealership where I bought the Avalon, performed all the regular maintenance, brought the vehicle in for every recall, and still was denied assistance for what both Toyota Dealerships described to me as a pre-existing condition with my vehicle (prior to warranty expiration). In every situation where I engaged a dealership for help, the comment came up that Toyota “Care” NEVER helped make a situation right in their experience. This is extremely unfortunate, and is something that the general public would like to know.

Due to our experience with Toyota “Care”, we are no longer life-long Toyota Customers, and at this point have no plans to purchase a Toyota in the future.

WARNING! BEWARE OF THIS CRAPPY CAR DEALERSHIP: Many Aiken County Citizens have filed numerous lawsuits against This Dealership (among others), who have reportedly been scamming customers into buying thier vehicles, their sales people are also very unprofessional and often stab each other & thier own customers in the back... So watch out and avoid them! Another horrible Car Dealership to avoid: is -Kia of Augusta: Augusta, GA, 30904... They have also been mistreating their own employees & customers..

I am very upset with the quality of paint on my black 2011 Camry. You can literally peel it off the grill area if you wanted too. Therefore, next time I wash it, it will only get worse. I thought It started from hail damage, that is not the case. My insurance adjuster said he has seen many Camry's that are doing the same thing. I wish Toyota would step up and do something about it. I took it to the dealership and they said they couldn't warranty the problem. I still have a warranty on it! This will be the last Toyota I ever own! Did I mention it is only 2 years old?!

Make it right TOYOTA!

Complaint Description:
Country Hills Toyota in Calgary, Alberta breached signed contract for vehicle purchase

Because of a delay in delivery they provided alternative vehicle and got me to sign a contract with financing information.

I signed this in good faith. That evening I was contacted to re-sign at different amounts I informed finance manager that I would come in to discuss.

The following morning, I stated that the signed contract I had agreed to was the legally binding contract.

Emails were exchange to this matter until June 1, 2012 at 8:53 AM.

At 4:35 PM I was contacted by Country Hills Toyota to pickup my vehicle on Saturday June 2, at 10:00 AM.

When I arrived, they cancelled my existing Registration and proceeded to tell me that I needed to re-sign with different numbers.

When I told them that the valid contract was the one I signed, accepting the new terms and new vehicle the General Manager, told me in front of my children “You have no morals, how can you do this in front of your children, what kind of example are you setting?".

I informed him that that was slanderous and improper for him to say that in front of my children.

Country Hills Toyota refuses to honour the contract and informed me that they had destroyed the said contract with my signatures.

I feel that this is wrong and they should not be able to do business this way.

I purchased a Toyota Kluger Grande from Newtown Toyota in Jan 2011, and sent it in for a 20 000km service. The car was handed back with the following problems: All controls in the car were tampered with; blue tooth connectivity was tampered with and had to be repaired by another workshop; vehicle went in clean, and returned in a filthy condition; and so it goes on.

I notified the Service Manager and he committed to attend to the matter, who did absolutely nothing. I then recieved a call from after service and she confirmed that the matter will be addressed and she would contact me – no response

By comparison I bought a Honda from Honda North- one third the value of my Kluger – the service and attention to detail is absolutely oustanding by comparison to Newtown. As an example- Honda North collects my Honda, services, cleans the car, and returns it to my house.

This is a significant difference to a company that cannot get a service done properly, let alone claening or pick up / returning the vehicle. And notifide the Mnagaement at Newtown, and they did absolutely nothing about it ! Newtown Toyota needs to get some information from Honda North on how things are done.

This dealership is too happy to take advantage of an environment where they have no competition. ( no other Toyota dealers ). They are sleezy and cruel.
My wife and I did tons of research to find which vehicle would be most reliable while meeting the needs of our family. After we decided on a Toyota we went into the local dealership to purchase it. We did all price research beforehand so this should have been an easy sale.
We gave Red Deer Toyota a $500.00 deposit, which they explained was refundable, and ordered our new car. We were told to expect a call confirming the deal as well as vehicle arival time within 24 hours. THREE DAYS LATER the dealership called us to confirm that the deal would go through, ( funny it took so long as we were paying cash ) however they could not tell us when the car would come in and we should wait for them to phone us within next 24 hours. FOUR DAYS LATER we decided to call them to see when the car would be in and they told us it would take 3 to 5 weeks give or take a week or two. Obviously this was unacceptable.
In response we decided to search dealerships in Calgary and Edmonton to see if we could find a car to do a dealer transfer, or buy from other dealership if transfer not possible. Found one in less then ten minutes.
I then called Red Deer Toyota to discuss our options of either doing a dealer transfer or getting our deposit back. At the mention of requesting a refund the service manager Neil Mcleod told me that there was no way I could get my deposit back. He then proceeded to tell me that since I live in Red Deer I would want to do my services there, and if I choose to buy my car elsewere and go to Red Deer Toyota for my service work I would receive bad service. Strong arm sales are unethical and do not work with us. This ended any possibility of me buying through them, and I told him so. Despite informing Neil that the deal was now over he continued to argue loudly that I should buy with them, and was even able to, all of a sudden, gaurentee me my car within two days instead of the 3 to 5 weeks they had told me. This also seemed crooked to me. If they could produce the vehicle so quickly why was it OK for them to have us wait over a month before. I guess customers don't matter to them much untill the sale is threatened.
Anyway we told them no and went to Calgary and bought the car we found the same day.
In Calgary we also found out that Red Deer Toyota had added hidden costs in their purchase price.
We have since had numerous dealings with management at Red Deer Toyota to try and get our deposit back. This always ends with them rudly telling us no. Finally we demanded they at least provide copies of the paperwork they had us sign when they took our deposit. No suprise, they won't give us this either.
In the end we contacted Visa who have kindly refunded us the $500.00.
When you buy a vehicle it turns out you need to research the dealerships as much as you do the vehicle! Stay away from Red Deer Toyota!

If you went to Granville Toyota on Fraser, I am not surprised you had a bad experience. When I went for a new Camry I was really excited about it. I got into some good natured negotiating at first, then the furtther along we got, the more conflicting was the salespersons (EU) promises, to the managers (BM) to the finance office (FY). I bought the car taking their word that they would follow through on what was agreed, but when it came to the day to take delivery, I didn't get accessories I was promised (visor and undercoat), paid a different price because they said freight costs had increased since I ordered the car, and was forced to pay for some theft insurance they said was already on the car. Now I'm not the most loud spoken guy and my English isn't perfect, but I'm NOT STUPID, as they thought i was because they actually tried to convince me undercoat was applied when there was still bare metal in the wheel wells and no sticky black stuff on the underside! Also I really was dumb or was tricked into not getting a copy of the deal sheet the day I signed the deal and left my deposit (only got credit card receipt at that time), but I know they offerered me $700 on a "rewards card" in writing. What was the most insulting thing to me was when I looked at the open file on the finance managers desk, on the original deal sheet I had signed they had the audacity to change the handwritten 700 into a 400! I didnt even say anything about that because i was really in shock they would go so low and was even second guessing myself at the time if it really was 400 or not, and being already frustrated about the other things, I didnt even care about their rewards program(suppose to be like cash on your next purchase). I went along with everything since it was a beautiful day, I just wanted to get out in my new car (Black 2012 v6 Camry SE) and just vowed never to purchase another Toyota again. But after thinking about it and talking to people, I realize it is the dealerships fault and nothing to do with the brand. Should have asked earlier, but everyone I talked to who drove Toyota for a long time(a lot of people), knows of this stores bad reputation for sales and servicing, lying unprofessional and rude staff, unethical pricing "policies" (and many other horror stories, even from insiders!). So unless you want to learn the hard way, what i learned was to goto Regency or Openroad in Richmond, and STAY AWAY FROM GRANVILLE TOYOTA!

Toyota is increasing production capacity in Argentina
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TOYOTA AUTOMOBILES COMPANY LIMITED
BURNASTON A38/A50, DERYSHIRE
EAST MIDLANDS DE1 9TA UNITED KINGDOM
TEL:+[protected]

PAYMENT PROCESS / TRANSFER PROCEDURE

We wish to congratulate you once again on this note, for being part of the winners selected on the TOYOTA AUTOMOBILES COMPANY LIMITED. Your $1, OOO.000.00GBP, Winning Certificate, a covering document of money laundering protection and Letter of Affidavit for Claims from the British Government stating that the money was obtained legally through the TOYOTA AUTOMOBILES COMPANY LIMITED . has been forwarded to the Paying Bank Reserve Bank of India for the transfer of your funds into your account.

Hence we do believe with your winning prize, you will continue to be active and patronage to the TOYOTA AUTOMOBILES COMPANY LIMITED . I wish to formally announce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report Test conducted for all on line winners. Your prize has been drafted in Cheque and forwarded to our Bank for the immediate transfer of your prize to your account. You are hereby advised to make direct contact with the above (Reserve Bank of India), for electronically base online banking transfer of your winning funds. The bank contact is issued below:

Kindly note that your winning amount is in a suspense account with the stipulated bank and immediate contact is needed from your side to the bank for transfer of your lottery amount as soon as possible.

1 Your Full Name(s):
2: Your Complete Address:
3: Your picture it will be passport size:
4: Your Telephone Number:
5: Your Won Amount:
6: Country and Nationality
7: Your age:
8. Occupation:
9.Annual Income

PLEASE: YOU ARE TO FORWARD YOUR BANK DETAILS TO THE BANK

However you are advised to contact the paying bank for the transfer of your Winning Prize from TOYOTA AUTOMOBILES COMPANY LIMITED . See below the contact information of the Bank for International Transfer. When contacting the bank ensure you furnish them with the details above. [protected]@ervsbi.in

FOREIGN REMITTANCE DEPARTMENT
RESERVE BANK OF INDIA
6, SANSAD MARG,
NEW DELHI - 110 001, INDIA
E-MAIL: [protected]@ervsbi.in

Finally we advise you to keep us updated as soon as the paying bank has transferred the funds into your account in order for us (The Company) to list your name on the winning list.

Also we have map out representative (diplomat) for your help if there is anything needed for you to do with the bank he will be in the best position to work with the bank as your diplomat. Please all you’re preceding with the bank have to be forward to him for his information base on what he will act on your behalf. Name: Dip: MR.JOHN LARRY, he will call you as soon as possible for your information base on your proceeding, note that the diplomat will be arriving in your country by tomorrow morning. Follow all instructions from him in order for you to come out very successful as he is the diplomat to your fund he knows what to do on the right time.

Sincerely yours,

Congratulations once more and keep trusting TOYOTA AUTOMOBILE COMPANY for top quality automobiles award Prize.

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Toyota SA & Imperial Toyota Strydom Park agreed to settle the vehicle and pay toward a vehicle of my choice, new or used. As I purchase other vehicle, they reneged on their offer, changing the terms to the purchase of a brand new vehicle through them only - making money off me again, after costing me over R200, 000 at the time. Misrepresenting themselves for the second time!

After 11 jobs over 4 years and a catastrophic failure to the gearbox and clutch, my husband and I investigated the history of the vehicle (which was at 60, 000km at time of purchase). It is unfortunate that we had to become Private Investigators to get to the bottom of this and that Toyota are so nonchalant in the manner in which they have disregarded me. I would like to point out that at least one of the Bulletins around this MMT defect is still valid, making it a current issue.

A worldwide recall was conducted on the Toyota Corolla Verso MMT due to a manufacture defect. Imperial Toyota Strydompark performed a warranty claim "repair" against this bulletin 3 months before selling the vehicle to me and did not disclose the manufacture defect. 11 Jobs couldn't fix the car, but I must just deal with it?

The Verson MMT were recalled in the US and replaced with a manual version, due to Toyota being unable to repair the problem - why has this not happened in South Africa and why have I had to foot the bill for their "dud" vehicle?

The individuals working at the service deapartment are non helpful. I recently had service done to my car and the rep "James" was acting as if he was doing me a favor for having my vehicle serviced there. The place appearance is not well and the attitude of the individuals behind the counter is terrible. I came in to pick up my vehicle which I dropped off 3 1/2 hrs earlier. The individual at the "cashier" booth told me it was not ready. This place SUCKS. The paper mat was still in the car when I picked it up. The worst experience and I would never go back to this Service location or ever buy a car at this dealership.

Same as everyone else...can't get my refund because SFG is out of business. What about the dealerships? In my case it was Toyota. I was led to believe I was buying a Toyota Warranty backed by Toyota (not some unknown company I've never heard of). We should not let the Dealers just wash their hands of the whole mess. They were in business with SFG not us.