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Red Carpet Tickets / Bad service

1 Austin, TX, United States
Contact information:

I need some help to resolve an issue that I am not getting anywhere with =

the vendor.

I purchased 4 tickets to the Insight Bowl for 12/31/07. I received the =

confirmation that I purchased the tickets, the row number, the =

locations, and the time. The time stated on the web site and also the =

time stated on the confirmation I received stated the game started at =

8pm. One pair of tickets was delivered by mail that afternoon and one =

set was picked up by my son, I was working till 5pm that day.

Unfortunately no one looked at the tickets, we had no reason to even =

think that the web site as well as the confirmation was wrong. Well it =

was, the game actually started at 3:30 that afternoon, 12/31. By the =

time we were getting ready to leave (6:30pm because we had an hour drive =

to the stadium which would give us plenty of time before the game =

started at 8pm) my son was switching channels on the tv and saw that the =

game had already started. He checked further and found out the game =

actually started at 3:30pm. We had no way to make it to the game before =

it would be over.

The vendor, Lava Tickets will take no responsibility. I paid for the =

tickets on my credit card and had no chance of seeing the game per their =

confirmation and web site. I would never have purchased the tickets if =

I had known the game started at 3:30 because I had to work until 5pm. I =

work 40 minutes from my home in Gilbert getting me home at about 5:45. =

I have all the documentation as well as the unused tickets.

Is there anyway you can help with this issue? This to me is fraud!


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