This house was built in 2004 and had a tile counter top constructed. I purchased this house in 2006 from Richard Suttle (contractor) and shortly the grout started cracking and coming out. The tile is loose all over the counter top. I contacted Richard Suttle and he contacted Rease Dunn (the tile layer) but this Rease Dunn will not contact us about this problem. He put the tile directly on plywood and appears not to have used waterproof glue as the tile shifts cracking the grout. We do have to have the tile removed and replaced. Is there anything we can do? Thank you, Mike Kamphaus.
Yes, needs replaced, maybe able to use tile again if it will clean off, clean plywood up, use an underlay like hardi backer or a concrete board, glued down and nailed or screwed. Install tile with proper trowel depth and tile mortar .