realtimefurniture / Misleading Service

1, US

Words of caution...DON'T BUY FROM REALTIMEFURNITURE!! Ordered a bed after searching through their website and looking through their showroom. Website had the incorrect picture of bed, so do not trust images for placing orders. Ordered bed after clarifying with rep that it needs to be received within a specific timeframe as I would be leaving the country. Received a call 1 week later telling me they wont even know if the bed will be in stock at the pre-determined time of delivery! Attempted to cancel order, but realtimefurniture will not provide refunds. Initially agreed to refund visa, but went back on word and would only provide store credit. Buyer beware, terrible customer service, misleading policies, and absolutely unwilling to honour commitments. Worst furniture shopping experience ever.


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