Menu
Real Property Management
Real Property Management Customer Service Phone, Email, Contacts

Real Property Management
reviews & complaints

www.realpropertymgt.com
www.realpropertymgt.com

Learn how the rating is calculated

1.8 27 Reviews

Real Property Management Complaints Summary

5 Resolved
22 Unresolved
Our verdict: With Real Property Management's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Real Property Management has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Real Property Management. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Real Property Management reviews & complaints 27

Sort by:

Newest Real Property Management reviews & complaints

ComplaintsBoard
T
4:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Real Property Management - Rental House with Dog Feces - Vomit not cleaned by rental company

My email to the rental company... I would strongly advise you and your managers to review your policy of inspecting homes before they go into the rental program. I have a high degree of knowledge of OSHA standards and health concerns due to animal feces imbedded into the carpet from managing several pet friendly resorts. This was a safety hazard for my...

Read full review of Real Property Management and 8 comments
ComplaintsBoard
B
9:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Real Property Management My bad experience with Real Property Management

My bad experience with Real Property Management:

I moved from Phoenix to Las Vegas in January of 2009 to take a new job. Real Property Management asked for the typical first and last month rent upfront totaling $2800. Right before my family and I began moving Real Property Management asked for an additional $1400 security deposit. Their explanation for the extra $1400 security deposit was that they could not verify what my income was going to be at the new job (even though it was the same line of work). I agreed and moved in.

The contract I signed included monthly pool service. After the first month of living in the property we noticed no one had contacted us for pool service. When we called Real Property Management to ask about the pool service they told us that it was not included. They also asked that we sign an addendum to the original contract to state there would be no pool service. We didn't sign that!

When our first water bill came in the mail we noticed it was really high ($300). We contacted Real Property Management and told them that they should check for a possible water leak. Real Property Management told us that the water bill was high because we were not used to having a pool. In the second month we got another ($300) water bill.

At this point we contact the water company and they tell us we have a major water leak! We contacted Real Property Management and they denied there was a problem. At the end of month 3 and another ($300) water bill we contacted the water company again. The water company had to call Real Property Management and ask what they were doing to help preserve water in Nevada.

Four months later Real Property Management finally sent out a plumber to correct the problem. By this time my family and I are having a difficult time keeping up with the rent. We began paying our rent on the 15th instead of the 5th. We had to pay 10 days late because of the water leak that Real Property Management chose to ignore until the Water Company called them.

Then to add insult to injury, Real Property Management began charging us late fees. I’m in the last month of my lease and have paid over $3000 in late fees. I have never been more than 10 days late and never would have been late at all if Real Property Management would have taken care of the water leak when it was reported to them.

If you are planning on renting a property beware of Real Property Management. They will put you in a choke hold and take every last dollar you have. Just for good measure here are some keywords, My bad experience with Real Property Management:

Read full review of Real Property Management and 1 comment
Hide full review
1 comment
Add a comment
R
R
rpmlv
Las, US
Jan 18, 2013 6:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This complaint is inaccurate and completely false. REAL PROPERTY MANAGEMENT LAS VEGAS has no record of this tenant ever renting from us. There are four franchises in Las Vegas and each one is independently owned and operated. We have no control over what any other office does. Our office has a 24hr maintenance hotline so tenants can always get ahold of a real person when they need help at the property. Property management is a very difficult business on a good day. We apologize for your troubles and would be happy to help in the future!

ComplaintsBoard
H
8:23 am EDT

Real Property Management They collected the checks fine, but maintenance was difficult to deal with

I had RPM Colorado manage a property of mine over the last year. They collected the checks fine, but maintenance was difficult to deal with. The house was supposed to be cleaned for the tenants (we paid for it), but after talking with the tenants directly, they said the house was dirty. I will say they found great tenants, but they ignored our no dogs rule.

Following the tenants move out in the spring, we took possession of the house again. Several items were found to be broken (including sprinkler pipes, which we paid RPM to winterize). RPM has since ignored me on all follow up issues leaving me to pay them out of pocket.

With the exception of the poor follow up service, they were satisfactory. Part of good customer service is how you follow up with your customers, and I feel their poor follow up gives then a poor ranking overall.

Read full review of Real Property Management
Hide full review
ComplaintsBoard
M
10:06 am EDT

Real Property Management Do not send them money and do not rent from them

My family an I are another couple who are not happy with RMPM they are in this business just for money, we relocated to Fortcollins an would never have if I knew what I know now we sent our money per person for application they told us we had the place for rent an then they sent a letter last minute an said we don't have the place, thank GOD for the socialworker who helped me, she called them an they said they never got my payment an I had the copies of my money order, my socialworker said they were not nice they were rude an when they found out my husband was a Veteran they had the nerve to ask if I still want'ed the place. RMPM is buying up everything, but if at all DON'T SEND THEM MONEY AN DON'T RENT FROM THEM.

Read full review of Real Property Management
Hide full review
ComplaintsBoard
G
2:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Real Property Management - Do not use RPM to manage your property, they do an extremely poor job

Do not use RPM to manage your property, they do an extremely poor job. Fees are outlandish, and their staff is very rude and unresponsive. Go with another property management company at all costs!!!

Read full review of Real Property Management and 4 comments
ComplaintsBoard
X
10:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Real Property Management Statement of Retraction

The intent of this posting is to retract all comments I have previously posted regarding Real Property Management Colorado. I am the 26 year old who posted derogatory and inflammatory comments about Real Property Management Colorado on numerous websites and I would like to retract those statements. I had a dispute with the company, and in my anger posted statements regarding my experience. These statements, although opinion, may have been interpreted as fact or as having an underlying factual basis. In which case, these statements may have damaged the reputation of Real Property Management Colorado and Greg Bacheller, one of the company’s owners. I apologize for those comments and I wish they had never been posted. Unfortunately, I am unable to delete these historic postings and as such, please accept this posting as a retraction of all of my prior online postings. In addition, I have signed a copy of this document, which is on file with Real Property Management Colorado and by doing so, I have given them permission to send it to you if you are inquiring about the services of Real Property Management Colorado provides.

Read full review of Real Property Management and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
missystime
, US
Aug 21, 2010 2:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

lol! what are you scared about? they threaten you? you can't take back the truth girl! you sound like you been threatened...that's the problem with people...wishy-washiness

ComplaintsBoard
L
12:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Real Property Management Avoid them at all costs

I moved into this property and have been treated rudely and completely unprofessional since the day they got the first of the money they said we owed. We paid the first months rent and the deposit after checking several times if it was the actual amount that we owed. Later they decided we owed more and left one message about it on my husbands phone. After several attempts to call them to find out what they were talking about and no one answering I came home to an eviction notice on my door. This notice said they made diligent efforts to contact me about the money I owed. They wouldn't call me back or answer their phone but they send a notice saying THEY made diligent efforts. The charge for the notice is $58 and a late fee of $50. So now on top of extra money they "forgot" to tell me about to began with they are charging me another $108 because they chose not to answer their phone and talk to me. I have been called a liar and talked down to by just about every one in that company. I meet one nice person and it was the maintenance man. We I asked if I could speak to a manager or owner about the way I was being treated they informed me that the person I was complaining about was the owner.

I am in a contract for a year and a half with these people but I am telling every one I know never do business with this company. My pastor even tried to reason with them on one of our many issues we have had with them and they were even rude to him. He said my advice is to pay your rent on time and avoid them at all cost. That is not how a company should treat people for any reason.

Read full review of Real Property Management and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
Ripposse
, US
Jun 21, 2010 9:19 am EDT

Real Property Management cost us a months mortgage due to their negligence in renting out our home. They had 1 rep that was handling our house and she rarely answered her phone or returned phone calls. Most of the time her voice mail box was full and you couldn't even leave her a message if you were interested in our property. The owner denied any wrongdoing even thought their office manager admitted to me that her actions were inexcusable and we should be upset. If you want to have your property managed the way you expect...look elsewhere.

C
C
CE2
Denver, US
Aug 24, 2012 11:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

THEY DISCRIMINATE!

I left numerous message for Wyatt and Susan that were never returned. When I was able to speak with someone finally, I was told they prefer not to rent to "singles". I am a 42 year old single woman, income over 65K/yr with the same company for 7 years and excellent credit, told my Real Property Management that they would not lease to me because I did not have a dual income home. When I questioned this, I was told that I would not be a likely candidate because I did not have a man in the home to fix things when broken. Isn't that the job of the Property Management Company? I was further told my the representative, Susan that this is not the market for rentors and they can afford to be as discriminating as they want to be. In the month that I attempted to have a vieweing of a home, I was consistently denied and phone calls never returned.

D
D
DREA11212
phx, US
Apr 08, 2010 2:14 am EDT

i stongly agree with you asbout their attitude. the only thing they care about is the money. Everyone in the office needs to go to customer service class. WORD OF ADVICE---- STAY FAR WAAY FROM THEM. THE SAME THING IS HAPPENNING TO ME. SAME THING! WORD FOR WORD!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Real Property Management customer service

Phone number

+1 (801) 784-5568

Website

www.realpropertymgt.com

Most discussed Real Property Management complaints

Retaliation against tenants
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Real Property Management?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Real Property Management Customer Service. Initial Real Property Management complaints should be directed to their team directly. You can find contact details for Real Property Management above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Real Property Management. Discuss the issues you have had with Real Property Management and work with their customer service team to find a resolution.