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Real Estate Promoter / Scam charges

1 United States Review updated:
Contact information:

I ordered RealtyTrac Trial and canceled it within 5 days. RealtyTrac gave my American Express card number to Real Estate Promoter without my authorization.

They posted three charges within ten days: 44.95, 44.95 and 39.95. They told me that American Express made a mistake and should have been charging me for the past three months. That is why I am seeing three charges at once.

They said that they would refund one month and I am responsible for the other two month charges.

From other reports on the internet, they have been telling other consumers the same story. Posting promptly one month charge would cause the consumer to immediately call them and cancel and dispute the fraudulent charges. Instead they wait for three months and post the charges at once blaming it on a credit card company error.

They did this more than once w/ American Express who is researching them for Fraud.

This company should be prosecuted for defrauding consumers and I am willing to participate in Class Action Lawsuit against them

I will be reporting them and RealtyTrac to the Attorney General and I would encourage other victioms to do the same.

Ro

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  • Pr
      26th of Feb, 2009
    -1 Votes

    I am the Public Relations Manager for Real Estate Promoter, and I am writing in response to Brad’s complaint.

    Brad, as he mentioned, signed up for the RealtyTrac 7-day free trial. What Brad failed to mention is that he also accepted the terms and conditions on the opt-in page for Real Estate Promoter. Before you can finalize your order with RealtyTrac, you are presented with additional promotional offers from various companies. You then must either accept or decline the terms of these offers. One of the offers with which he was presented was a 30-day free trial of a website from Real Estate Promoter.

    We understand that mistakes happen and people may sign up for these promotional offers unintentionally; therefore, we allow a 60-day window for these exceptions in which a client may call us about charges related to our services and we will gladly refund those charges.

    Brad likely contacted a general customer service representative at American Express who said he or she would investigate the charges. Brad could have asked to speak with William Brazil, the Amex account representative with Real Estate Promoter (William.j.brazil@aexp.com). William could have given Brad all the details of American Express’ technical errors that prevented them from charging our clients when they were supposed to. Amex was able to diagnose and fix the problem with their system. As part of the reparation process Amex went back and collected funds for the pending payments on our clients’ accounts. Even though the funds were not actually pulled from Brad’s account each month, he could have seen the pending charges on his account and taken the opportunity to view and question the charges long before the 60-day cancelation period had expired.

    I strongly encourage anyone who signs up for any offer to read the terms and conditions before they accept. Don’t just click “Accept” a dozen times because there may be multiple promotional offers, and you should be sure you want the products and services you are signing up for. Brad agreed to the monthly fee and received the products and services he signed up for.

    Contact Information:

    William Brazil
    American Express,
    Account Rep
    William.j.brazil@aexp.com

    Spencer Johnson
    Real Estate Promoter,
    Public Relations Manager
    press@realestatepromoter.com

  • Pi
      26th of Feb, 2009
    +2 Votes

    First, I did not get any confirmation e-mail. I got one from Realty-Trac only. None from RealEstatePromoter.com. The only e-mail I got from RealEstatePromoter was about the problems with billing at AMEX.

    Secondly, if you understand that a user may mistakenly click on your very "intelligent" pop up with the XXX-small Terms and Conditions and XXX-big advertisement and a "Continue" button but not an "Accept" or "Deny" button ; and you give him 60 days window to get a refund; you should also realize that without sending him an e-mail, there is no way the user can know that he is being billed every month WITHOUT looking at his CC statement. And where did it ask me for CC information ? Realty-Trac did but did they seek my consent before sharing it with their partners i.e you ? And since there were problems at AMEX for the billing, I did not see any charges until I got the e-mail as stated above. And I immediately swung into action and disputed those charges. Now lets see at this point - 60 days have passed.. so I can't claim a refund, CC transaction cannot be disputed because you claim I clicked on the pop up.

    You are doing "business" through "obscurity". I feel cheated. I never logged in into whatever website you claimed you made for me and charged me for. I am a web designer by hobby too. The very fact that all the above users and many more here
    :
    http://800notes.com/Phone.aspx/1-801-705-5325 and here
    /URL removed/ and here
    http://bulletthesky.blogspot.com/

    are getting victimized by your "intelligent" pop up proves that your UI is not "explicit" . Does this mean that you really want to take people's money without explicitly telling them what they are admitting to by clicking on the continue button ?

    The very fact that I am getting e-mails from a lot of people about similar experience (exactly the same actually) and seeking a consensus on a legal proceeding proves how fraudulent and bogus your pop up is !

  • Us
      4th of Mar, 2009
    0 Votes

    This is the exact same comment that was posted by another user. This does not appear to be a valid complaint. Please do not create additional users to post duplicate complaints.

    Thank you for your understanding.

    ADMIN

  • Co
      10th of Mar, 2009
    +2 Votes

    Sounds kind of shady Spence.

  • Na
      31st of Mar, 2009
    +1 Votes

    This iI discovered this last week that your company has charged me $369.55. I have never had contact with your company and have no information as to how you were permitted to charge me a monthly fee.

    I have reported this fraud to the authorities and will pursue legal action if you do not send me a full refund for these charges.

    My name is Nancy S Wilson

    You started charging me in June of 2008 for $39.95, then in Jan the charge went up to $44.95. So overall you owe me $369.55.
    If you have any documentation allowing these charges please send them to me. I am 68 years old and am the only person having access to my computer.
    I will be interested in your timely response.
    Nancy Wilson
    s exactly what happened to me. I am attaching the letter I sent to Real Estate Promotion.

  • Le
      1st of May, 2009
    +2 Votes

    Same thing happened to me. I called Realty Trac and they claim that we had to sign up for realty promoter when we signed up for the free trial. I do not recall ever doing so and if it was a free trial and we cancel before a certain time, we should not be charged. There should not be a disclaimer on terms and services with the customer if both companies do not agree on such.

  • Bu
      1st of May, 2009
    +2 Votes

    It's definitely a shady practice, if not outright fraud.

    As with the numerous posts on various sites (a good example is http://800notes.com/Phone.aspx/1-801-705-5325 ), I also joined RealtyTrac for a trial membership. I never knowingly agreed to join Real Estate Promoter. After receiving a charge on my Am Ex statement by something called "Repromote Orem, " I did an internet search and realized "Repromote Orem" is Real Estate Promoter.

    I called their customer service number, and told the representative that I had never joined their service or authorized them to charge my credit card. She first claimed they could not find my name in their data base. After a while, she asked me to provide my complete Am Ex card number. I refused, and asked to speak with her supervisor. The supervisor, Rebecca, was able to find my name but claimed she did not know why Real Estate Promoter charged my credit card. I asked whether Real Estate Promoter was affiliated with RealtyTrac. She said she didn't know, but then claimed that I joined Real Estate Promoter at the same time I joined RealtyTrac. I told her that was incorrect, but she insisted that Real Estate Promoter sent me 8 emails confirming that I had joined and saying they would begin to charge me after the expiration of the initial 30-day period. I never received any of these email notifications.

    I asked Rebecca what service Real Estate Promoter provided to me for which they charged $49.95. She said they had created a personal website for me. She provided a URL that was a generic website (with links to travel, cars, digital cameras and real estate sites) that had nothing to do with me whatsoever.

    I told Rebecca I had never asked for this service, never agreed to pay for it, and had no use for it. I also told her the link she sent to me was obviously some sort of scam because it had no relation to me at all, and yet Real Estate Promoter said they were going to charge me $49.95 a month for it. I asked Rebecca to issue a refund to my Am Ex card. Contrary to Spencer Johnson's assertion above Real Estate Promoter offers refunds during the first 60 days, Rebecca refused on the basis of her claim that I had to cancel with the first 30-days in accordance to the agreement I signed and the email notifications Real Estate Promoter supposedly sent to me (which I never received).

    This company is either intentionally defrauding consumers, or at the very least is attempting to create such a confusing sign up process that it tricks consumers into joining for an intital trial period after which Real Estate Promoter starts to charge the credit card numbers they believed they were providing to RealtyTrac.

    In either case, American Express should immediately terminate Real Estate Promoter's merchant status.

  • Ma
      5th of May, 2009
    +2 Votes

    I agree with Buddy and Chris.

    I was a subscriber to Realty Trac. But I cancelled my subscription with Realty Trac over a year ago.

    All of a sudden a couple of months ago, I started receiving a $14.95 charge on my Mastercard for a non descriptive service. The charge read "8886746805 Direct00 of 00 775-6249165 NV. I called the 775 phone number and got Real Estate Promoter.

    I googled the phone number and found this discussion.

    I am sorry but if this is not a shady scam then I do not know what is!

    I reported the charges to my bank's fraud dept and cancelled my credit card.

  • Ha
      8th of May, 2009
    +1 Votes

    I am getting bills for real estate promoter after signing up with realty track. I got charged separately for both services and thought that I had unintentionally signed up for two services. I used realty track and thought the service was okay but not really what I needed. I never realized that real estate promoter and realty track were connected because they bill separately. I called real estate promoter and after difficulty contacting them (and more bills) I think I got someone who said how to discontinue the service on line... This was around March 9th at the time of my last bill. No bill in April. I also cancelled my Realty Track but it had just billed and they said even though I cancelled I would still continue to get the service until May. So last week when the service period ended, I got a call from Realty Track reminding me that I was losing the service and I told them I had purchased a home and no longer needed it. So right away, I got a bill from MC-REPROMOTER 8017055325 for 44.95 that I didn't authorize. This is a federal interstate crime. I intend to prosecute.

  • Ar
      11th of May, 2009
    +1 Votes

    I am another victim of this scam and I strongly agree with Buddy that American Express should terminate its business relation with Real Estate Promoter.
    I was charged $44.95 to my American Express card about 10 days ago by Real Estate Promoter.
    I was told the exactly same story as Buddy has been told after I called Real Estate Promoter, i.e. Real Estate Promoter built a web site for me.
    The representitave (Shelly) from Real Estate Promoter did not told me that my credit information was provided by RealtyTrac when I asked how they get my credit card information.
    I contacted American Express to dispute the charge and it is still under investigation.
    If there is any legal action or complaint against this scam, I would love to join.

  • Le
      12th of May, 2009
    +1 Votes

    Please all also look up Realtrac on this forum for more complaints. This is a scheme which I tested out. I used fake information on Realtrac to do the subscription and all the information provided did not include the free subscriptions to other services. The subscription process is two web pages, not much with not alot on them (I printed them out for proof) and so this issue of unconsciously clicking is bogus. I also used a Visa, and had the same issues - not just AmEX. If AmEX has a partnership with this scheme, then I suggest everyone drop their accounts. Also, I contacted Real Estate Promoter about this and the agent told me that sometimes this shows and sometimes it does not. Well in the real world, you can have conditions that you only let some customers know and others you don't. Also, checking Realtrac's information, where does it say in terms of use, privacy policy or in the partnerships does it mention any of this. Funny, I never saw an advertisement for Real Estate Promoter on this website as they claim. Also, all terms and conditions should be stipulated as should be with any subscription, even if in small print.
    I have filed complaints with a few forums and with my credit card company. I also have a few forums looking into this such as the consumerist. Also, keep all information - do your own investigation. This scam now that people are talking may try to tighten up the errors they made, but keep your proof. This way we all have a voice and we can all contribute if this moves forward.

  • Ri
      19th of May, 2009
    0 Votes

    Just happened to me, too. Never signed up with this company and all of a sudden I received a charge for $44.95. I am contacting Visa security and reporting both Realty Trac, and Real Estate Promoter.

  • Aj
      22nd of May, 2009
    0 Votes

    The same exact thing happened to me. I was purchasing a foreclosed property and signed up for the free trail with realty track. I cancelled the trail the very same night, because the info was not useful. Real estate promotor billed me for 4 months until I finlly notice the recurring checkcard draft. That is very deceptive and that's got to be against the law. I never authorized them to deduct anything from my account. When I found about the charges I went to their website to see if I had log-on capability, and of course I didn't. Now why should I have to pay for a service that I didn't sign up for and can't use? I will definitely be filing complaints against Realty Track and Real Estate Promotor for fraud.

  • Ga
      26th of May, 2009
    +1 Votes

    I have also fell victim to this practice. Unfortunately my wife pays the bills and thought it was a legitimate subscription. When I saw my credit card bill yesterday I noticed the charge and went back over my past statements. I paid $44.95 4 times! I called today and Dave had obviously been trained on exactly what to say. He would not refund my money and asked if I had a cancellation confirmation. I DID! So I went into my email account and read the number to him. His reply. Thats not our cancellation number, thats realtytracks cancellation number! So even thought I canceled within 5 days, his real estate investment company did not consider it a cancellation for whatever they tricked me into buying. I didn't go to their web page. I didn't give my information to them, they took it from Realtytrac through deceptive practices. I will be filing complaints with every consumer company I can!
    Gary R, New Jersey

  • Bj
      27th of May, 2009
    0 Votes

    Hello,
    I have just received on my BoA visa card an unauthorized charges of $44.95 from a REPPROMOTER 801-705-5325.
    Tried to discuss this charges with them but nobody can be reached on this phone, it is automatically disconnect after a few minutes waiting period.
    It is a scam, BoA is opening a dipute on this charges.

  • Na
      27th of May, 2009
    0 Votes

    BoA sent me the response to my dispute today. They said since Real Estate Promoter's refunded me 2 months of charges they will not do anything to help me.

    Even though the total amount of charges from Real Estate Promoters charged me $369.00.
    From what I can figure out it was a "piggy back" fraud off of my "free trial" of Realty Trac".

    According to BoA this are third party agreements, are legal and advised me there is nothing I can do. I am very frustrated as I certainly cannot afford to just give up this much money, Besides, it is a fraud! I never signed up for anything from them and never got anything in return.
    I am wondering if anyone has gotten resolution to this?

  • Li
      5th of Jun, 2009
    0 Votes

    I would certainly be interested in the class action lawsuit because I just discovered that Realy Trac has done the same thing to me. I cancelled within the respective time frame and have been charged 49.95 monthly for approximately four months by some compay called Realty Promoter. I am having this investigated and have contact the Attorney Generals office. Additionally, Realty Trac was not at all helpful in my quest to find and purchase real estate.

  • An
      7th of Jul, 2009
    +1 Votes

    This has to be a scam of the highest order.

    I too signed up for RealtyTrac back in 2007. I cancelled after about 1 month. This past December, a curious charge for 44.95 showed up on my card (a good 18 months after cancelling RealtyTrac), with the information "8886719367 Propertyinv Orem Ut".
    After seeing researching the 888 number on the internet and find out similar stories (this is how I found out the connection between my signing up for realtytrac and this), I contacted my bank's fraud dept, and after some investigation, they removed the charge.

    A few months later a new charge started showing up (I didnt notice this until recently, then started looking back at my past statements). This charge was for 14.95 each month, and had the info "8886746805 DIRECT00 Of 775−6249165 Nv" in the charge.

    Again I contacted my bank, and they seem to agree (or already have knowledge) that this is fraudulent, and are investigating. They have already started the crediting process.

    I had no recourse but to cancel my card and get a new one. If I did not, there would surely be new charges in a few months with another shell company name.

    I wouldn't waste my time even talking to them - go straight to your bank/card fraud department and file a fraud complaint.

  • Yg
      13th of Jul, 2009
    0 Votes

    Please add me in for the class action lawsuit. The same thing has happened to me!

  • Rm
      17th of Jul, 2009
    0 Votes

    This very thing just happened to me.

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