Real Canadian Superstore
reviews and complaints

I asked a cashier if they price match diapers and she said yes. I had a flyer from Costco and she looked it over and then said oh I can't do $9.00 off as there is no button for it. Then went to say that the flyer was no good, the date was very clear on it.
She then said oh I guess u don't want it and pushed it aside. I just told her I won't take any of my groceries then as she wasted my time and my baby was crying in the cart by then. There was no offer for her to ask a manager to help her with the price match. Only reason I did all of my shopping there. I've never had a problem with a price match in the past with the loblaws store and know the superstore is the same company. What a waste of an hour and I will never go back to this location on Oxford at gamage in London. When I was leaving she told the other cashier oh well what a [censor]. Right in front of my friend and other people in line

I bought this meal and whatever was on top of the chicken did not go away.White in Color, the rice was drier than dry and the chicken was complete salt. I don't have a fish tank or a cow to make a salt lick for. This was 2 days ago at your store on Kingsway Ave in Edmonton, 🇨🇦. I have never had this problem before but will watch what I am buying. Why waste money on something so nasty, sure it's $7.00 but that's coming off a tight budget.

To whom it may concern:

I just visited SuperStore at Don Mills and Eglinton in North York, ON. I was looking for a portable PC Coffee Maker. I found one on display, out of the box and couldn't locate any in the box. The SuperSotre employee who I was referred to for help did not introduce himself when he approached me and his name badge was turned with the blank side up. I realized later why it was this way. To my request if I could have this coffee maker in a box he said :
1. They are out of stock;
2. There is no box for this one on display;
3. And I cannot buy it because items on display are usually out of order;

Of these three statements only the first one sounded true. He also finished his speed with "Does this make sense to you?" - in a very rude manner. When I said it didn't, he grabbed the coffee make from my hands, put it on the shelf and went straight away from me without turning.
My loud calls to tell his name were ignored. He just ran away to a service area of the store where I couldn't follow him.

I asked his name from one of the employees who witnessed all this bizarre performance of disrespectful behaviour. She only new his first name - Vishal.

I had to go to Customer Service desk to find out his full name - Vishar Chetram. I do not know his title or any other details associating him with this store.

I've been shopping at this store since it was built years ago and never had such a sad experience with customer service at the place that I considered mine.

Could you please be so kind as explain me why this SuperStore employee thinks that he can be rude to customers, falsely represent the product and hide his name?

Just these questions.

Thank you in advance
Igor Pantchenko

[protected]
[protected]@gmail.com

I am filing a complaint for a product purchased at real canadian superstore location (Mavis & Dundas in Mississauga, Canada). The product was purchased on Feb 23rd in the evening. The product in question is cosmetic foundation (Fit me, shine free blance, SKU number 0-[protected]-5). The price is for $10.99+hst. After purchasing the product brought it home and applied it in the morning and had a skin reaction where itching and redness occurred. On Feb 24th around 7:30pm went to the (Mavis/Dundas) store to return the product at customer service counter and was told by the store manager that the product cannot be returned even after telling him the situation. He was rude and tried to make me feel as if i am trying to gouge or steal from the store. He compared the product to under garments and said too bad but we will not be able to refund this product. My question to him was where does it say in your policy, no where does it state on the reciept nor anywhere in the cosmetics department. I want full refund on this product as well as compensation for time waste of going to the store and filing a complaint. I can be reached at [protected] or [protected]@gmail.com.

The Real Canadian Superstore located at 825 Oxford E London Ontario is a disgrace. See the attached photo. Myself and several of my neighbors have expressed concerns regarding the south pedestrian entrance to this store. It is disgusting the amount of garbage that is present and the Store Manager said it's not his responsibility to clean garbage from the pedestrian entrance and/or parking lot.

Date: 13 Feb 18
Error message - Access Denied / toll free number is unsuccessful

I tried to access your website to place on-line & collect grocery order for my mother however I have the following error message:
Access Denied
You don't have permission to access "http://www.realcanadiansuperstore.ca/store-locator/?" on this server.
Reference #18.b7791102.[protected].106d43

the desirable is have both an assessable toll free number and website. My email address is [protected]@aol.com.

I feel discriminated at my job, I've been working at the pharmacy since 2015. I'm not the type of person that complain but enough is enough my pharmacy manager is trying to make me quit by pushing me off the edge, i'm Still a student and I have another job but because I care a lot about my job at superstore pharmacy I do my best to help out and give as much availabilities that I can. There are a lot of student that works with me I never eared once they got yelled at in front of the customers and collegues for being available in the morning instead of the afternoon. It a lot of things I'm complaining now because I know I'm not the only one that as been through this situation and it's wrong. I want to talk to the store manager about this

I am a lover of this soup. I notice it is rarely stocked in any of your stores. When I see it I buy lots.in the local flyer it is advertised, so I went to a superstore to get it. When I arrived there was none on the shelves, not even a tag as to where it wa supposed to be. I asked an employee. They said they didn't carry it. When I got home I called 2 more winnipeg superstores and one extra foods. All don't carry it. Why put it in the local flyer if it is not available not impressed! It's inconsistencies like this that are making me venture to other stores more. I love he pc plus program but it's only beneficial if your store had the groceries I want.

There is 2 problems. February 10, 2018 about 4pm, 4371 Walker Road, Windsor On.
One is I was on main floor near the sushi bar when a water bottle dropped from the above sitting area. The family did not even realize a bottle went missing. The gentleman that was promoting your products was the first person I contacted and we went to Customer Service counter where I waited over 5 minutes to talk to someone. I was hoping to speak to management before the family left. I was told that employee "Shannon" was coming to take care of this. Shannon arrived and ended up telling me she would let another department know about this. She did not take any notes or my name. First of all my daughter saw it happen and was shook up for hours after. I am too. I am more concerned now as she has told me she refuses to go back to that store. So you have a serious safety concern as while I was waiting for customer service, a child in the family seated above was leaning over the edge.
The second issue is there was one of your employees giving food samples, situated near the frozen food and health food area. We watched him picking his teeth with his fingers. Then he dropped items on the floor and picked them up and put back on the table.Then he answered his cell phone. Now after my ordeal with the customer service and were down one isle, we found him putting items back on the grocery shelves. And as he was leaving to exit the store his manor of dress was sloppy that when he bent over to pick something he had dropped, all were exposed to his anal crack .
Both are upsetting experiences. The first one is worst as now I see that your store there has a walkway upstairs that we all need to walk under to leave the store after paying for your items. I fear to walk under walkways or upper areas that are not shielded with protection.
I would hope there would be some form of change in a safety barrier at the seating tables and along the upper walkway. As for the employees, I know proper dress code is rule in businesses. Maybe the managers should pay more attention to how employees present themselves.

The produce has become very second grade in the last year in the Winkler Man store. Also the bulk bins are so dirty with old product at the hinges that it has to be unhealthy. It looks gross and that it hasn't been cleaned for weeks. For many years we have travelled 7 miles one way to shop at what was the best grocery store for miles with the best prices. Now we have to think twice before taking time to go to a store that has inferior produce. It looks like it has been handled by many people and therefore very unhealthy. I have attached pictures of the bulk bins

Hi! I was thoroughly disgusted and disappointed last night (feb 5, 2018 between 8 and 8:30 pm). After working a 12 hour day as a nurse (so I do know a thing or two about dealing with the public) I stopped in at the lloydminster superstore to grab a few lunch things for my kids. I walked up to the deli counter. The employee had her back to me. I waited a few minutes. She glanced back at me and continued to do whatever she was doing. Genuinely thinking maybe the deli wasn't open anymore I said "hi! Are you still open?" she turned and said (in the rudest tone ever) "ya - but give me a minute!" I apologized as she sounded so hostile and said im sorry I just wasn't sure if you were closed to which she snapped back "I said just give me a frickin minute."wow. I'm sorry but in what universe do people who work in customer service speak to pay8ng customers like that? I said never mind because you're rude and she yelled back ya? So are you! Ok. I spend thousands on groceries a year at superstore and won't be back. Please speak to your staff about their attitudes towards customers.

So the cashier in this store is not knowledgeable about coupons. I both an item and used 2 coupons. 1 coupon is from a store coupon & 1 coupon is manufacturers coupon. She refused to scan my 2nd coupon even if I explained to her the mechanics of coupon savings. I think that the cashiers should be trained about these coupons as they look like dumbed arguing with costumers. It's so frustrating that they don't know about it.. I went to to costumer service and the staff is not knowledgable as well. Can they get an inservice education for this?

Tonight, January 27th, I went with my granddaughter to Superstore at 12350 137 Avenue, Edmonton. My 1 year old granddaughter asked me for a banana. I took 4 bananas and she was crying so I opened one banana and gave to her to eat. She ate the banana and after picking up some more items I went to the cashier to pay. Shannon, the manager was there collecting baskets and saw the banana peel inside. She asked if this was mine I said yes it was for my granddaughter and I will pay. She said no that's okay. She went back a few cash registers and called the cashier who was ringing me in to tell him to charge me for the banana. When I saw that I was so angry that she was hunting me to pay for that banana for my hungry granddaughter. I asked the cashier to weigh one of the remaining bananas to charge me and I will pay. It was only 25 cents. She was very ugly and rude to us. I spend so much money at your store on food and clothes and everything else. Other grocery stores let the kids have a piece of fruit while the parents are shopping. My granddaughter was crying for this banana. This is my very last time shopping with your store after years of loyalty. I will make it my mission to let media and everyone who will listen know how you treat the kids that come to your store. You should be ashamed of this woman and how she treats the kids that's go to your store. It is hard enough for parents to go shopping with the kids and you have this woman hunting me for this 25 cents. Disgusting and everyone will know!

I purchased a bread (CH BREAD WW) from signal hill superstore today but it was expired on 18th january. Today is 21st january. I live far away from it and had to take two buses to go there.
I am a student and i do not have money to spend on expiry food. Why is this neglience when it comes to food?
We go so far because we want to buy good and fresh products.

I bought a pork roast this weekend to make pulled pork sandwiches. Today I made the roast and when I went to pull it (shred) there was about 50% unetable fat on it. I have a family of 5 and I was not able to feed them dinner with the amount of meat left. I am extremely disappointed. I budget very hard for my family to make it work. And things like this are disheartening. I have attached a picture for you to see. However this does not include the layer of fat on the outside that I cut off before.

I Natasha Martin am a regular customer at your 12350 137 Avenue NW, Edmonton, Alberta location and have been for years.

On a Tuesday, December 26, 2017 around 3:30pm I went into the store to do some shopping. As I grabbed some items from produce and went down the middle isle heading towards the dairy section being able to see all down the left and right aisles . I was about half way down towards the dairy section and I fell to the ground. My basket hit the ground as did I smashing my knee on the hard floor. No employees seen me as I could tell and no one shopping asked if I was ok . I sat there for a few seconds reaching for items that fell out before getting up. I did not notice anything spilled as I was not looking on the floor but rather ahead of me in the near distance. As I pulled myself up, my knee did hurt a little so I just proceeded slow . I would put my basket down to exclude some weight having to carry it around. I got my jug of milk and two bags of frozen fruit and proceeded to the check out.

After checking out I proceeded to walk out the exit door with your customer service desk to my right . As I was walking I felt a slip come on under me and I flew . My bags flew in front of me smashing the ground as did I . I was beyond shocked . I hit my right knee again for the second time and seemed to have injured my left ankle as well. I could not get up immediately . I heard a women ask me if I was ok, with the shock I was in it took me a minute to realize what she was saying to me as I sat there in pain. I told her I did not want to move right away and to give me a few minutes. Then I heard a women from customer service speak to me and asked if I was ok . I replied that I needed a min and I was hurt she came over and helped me up . I stood there in pain and she asked if I wanted a chair I replied yes please I'm in some pain. We noticed my milk jug exploded and so did my beets making a huge mess on the floor. She said have a seat and they would contact management and the cleaning department. When the manager came he said he was the loss prevention manager and asked if I was ok and if I hit my head . I replied I'm hurt my left ankle and right knee. I explained to him what happen and have my info . I was zoning out from being in shock .He asked a employee to gather my broken stuff into new items . He said he would help me to my car and I said thank you . He then asked the other employee if she would take me and they both try to put the carry out on one and other . Her asking him if Was going to help me, him asking hee to help me . Finally she agreed and help bring my stuff to my car . He gave me a cart to hold myself up and limp to my car .

I was not offered first aid from a first aider or an ambulance. I am a first aider myself and I know my injuries should of been assessed. No one looked at my knee nor ankle or asked any question about history, medications. There was no visual inspection for me being in shock which I clearly was sweating, zoning out and increased breathing. As providing adequate response to an injury I do not feel I was served to the initial requirement and or by the correct managerial response.

In regards to leaving he did mention that the general manager would be fully aware of this incident and would contact me directly immediately the following business day . I went home and kept both legs elevated with ice on my right knee and on my left ankle . As time passed the pain due to my injuries increased and I got my roommate to take me into emergency at Royal Alex Hospital . I waited to be assessed for a few hours . I seen a doctor and was instructed to go for x rays for my right knee and left ankle . After my x rays a doctor looked over the results and thank god I did not have any broken bones . I incurred a sprain to my left ankle and a badly bruised right knee. I got home at 2:00am and into bed after being wrapped up in a bandage from the nurse on duty given some medication for pain and a set of crutches.

The next day I woke up a little late being out so late at emerge at Royal Alex Hospital. I listen to doctors orders stayed in bed with my foot elevated, soak in ice cold baths then covered in a heating pad . Using crutches when mobilsing myself but staying in. Taking anti inflammatory pills to ease the pain.

In regards to the general manager contacting me I did not have any calls and it was almost the end of business day . I decided to call and see what the update was or if they had forgotten about me . I called Wednesday, December 27, 2017 at 2:50 pm and spoke with Shantell the general manager she informed me she was not aware of what had taken place at all and it was a surprise in fact because she was getting back from Christmas break. As per your store you are open all days except Christmas. Again incidents in your store should be look upon as a priority no matter what day of the year it is . Not to mention this was on December 26, 2017 not Christmas Eve . As I told her what happen she states it sounded like I had a bad day insisting blame. I replied I always shop at your location and I'm not one to be clumsy or fall. It felt as if she was somewhat finding this entertaining asking me how could someone fall twice ? This was very frustrating as I am bed ridden for the remainder of my Christmas break and I do not have anyone who seems to care in your store in managment about this entire incident. She mentioned to me that a paperwork would have to be filled it and sent into the Risk department for further investigation . She did not offer to follow up with me days later as I feel a caring general manager should as someone was just injured in her store location. She did however say that she could request a call back for me from the Risk Department . If I did not hear anything from them within a week I could call her again. She asked if anything else she could do I replied I guess I have to wait . That was the end of conversation . I was quiet blown away personally.

I cannot even describe the lack of managment here in this location or how I've been treated . Let alone the safety response plan set in place for customers when fall and or slips happen. I am enrolled in the Women Building Futures in the Journey Women Start Program #77 and this is not ideal in terms of future plans. I am on break until January 2, 2018 until then I am bed ridden not able to move without crutches. I am not even sure I can participate in class because we are starting our hands on classes aka workshops with tools and ect when I return. Safety requirements are ready, capable and able to work . Not to mention our morning fitness class. I am hoping I will be ok in the following week. I am not sure what this outcome will be but this is literally so horrible my schooling may be affected . I am hoping his doesn't affect me negatively in terms of my future in being a graduate from my course. If it does how will I support myself and what employment can I seek ? All I can do in sit here and pray my future is not demolished.

I cannot describe how emotionally upset I am with the outcome of this whole situation. As a regular customer I feel as if the management neglected the fact an injury took place in their store and did not see it as a high priority . In my opinion your customers safety should be number one priority . The fact not one first aider assessed me abosutley in called for .

I am writing this complaint in hopes someone who reads this actually cares and makes a point to contact me in regards to what happen in your store. I was injured in your store and I feel some awareness and acknowledgment would be appreciated . A look into how managment deals with customers who have been injured and a re valuation on your safety response plan would be most beneficial to your customers well being . I would also like to see what you would think fair in terms of compensation being injured in your store, the lack of managment and safety response plan.

You can reach me directly by phone at [protected], thank you .

Yours kindly,

Natasha Martin

Sent from my iPhone

hello I wish to comment on the availability or lack of it, on advertised sale items. This is not the first time I have experienced this. At the location on 24&160 th in south surrey last night, I wanted to purchase the rooster brand coconut milk that was advertised for .88. There were none on the shelves. MY husband went to each till and asked the clerks if they were substituting another brand or if rainchecks were being given. He was told that we would have to go to customer service and get a raincheck. We completed our shopping and went through the checkout. AS I was paying I asked the clerk for anraincheck. She told me to go to customer service. At the customer service desk, there was one clerk working behind the counter, serving (slowly) another customer and two other employees off to the side doing nothing. When I got served, that clerk then told me I could substitute another brand, and to go back and pay Menwhile my husband had gone to the car with the grocand cart, and bags, so I said no I would take a raincheck. the clerk wrote on the flyer on the advertising for the coconut milk and handed it to me! I was shocked Any previous store where I have been provided a raincheck it has been a nice small written note like. Prescription pad, something you could keep in your purse. I feel that everything possible is done to make it difficult to actually accomplish the purchase, I mean who wants or will lug around a flyer until they find the producing stock again? THis is not my first experience like this at this superstore.
And one other item could not be found as advertised, sweet. Potatoes. another issue I have is the staff. Who stock the shelves have these large carts which they park in the middle of the aisle while working to put out stock, making it. Difficult to maneuver around them, and the boxes they re emptying are getting cut and flattened right in the middle of the aisle. NO effort is made to move or accommodate the customer. I am really not pleased with the way this store is being run. THe staff have generally been unhelpful each time I need assistance. I like the store, the brands and prices you offer, however, my tolerance for much more of these sites quickly coming to an end. I sincerely hope that I will find better situations the next time we shop there. Regards, Dorothy glendinning

On Saturday December 9, 2017 I was shopping with my 8 and 11 year old when I witnessed an employee loudly call another employee a [censor]! I was not pleased I nor more children had to hear that language. I was picking up a vegetable tray around 12:30pm when this occurred. She was a very short older lady wearing a green and red hat. There were other employees that looked as upset as the woman being accosted.

Re store 1545

When I was in the store on November 30/17, I needed to use the washroom which is on a mezzanine. I noticed the panel where the elevator button is was extremely filthy. It appears to have not been cleaned for a very long time. When the elevator arrived and I stepped in, once again I hated to touch the button to take me upstairs because it was so very dirty. The button panels and the entire elevator car was terribly filthy, including the door. It appeared it had never been cleaned or at least not in a very long time. The bathroom itself was not bad. It appeared that someone had cleaned it fairly recently. The floor appeared to have been vaguely washed with a string mop as bits of the mop were torn off on stall edges and there was a lot of dirt where the big mop couldn't reach.
I was happy to take the stairs back down so I didn't have to touch the dirty button panel upstairs or in the elevator again.

The problem here is customer impression as well as health concerns. If a store that mostly sells food leaves this area so dirty, one has to wonder what effort is made in the rest of the store, especially where customers can't see. I know at times in the past I have gagged when opening the doors to the dairy where milk is kept, from the terrible smell of bad dairy products. I have also complained in the summer for the disgusting condition of the parking and cart areas outside, with dirty diapers squashed into the ground in front of the carts. At that time a man called a manager told me that the part time guy that does that works part time and had already finished for the day so there was nothing he could do. The next day I went back and nothing had changed.

The desirable resolution is to have this store pay some attention to the unsightly, unhealthy, and neglectful condition of the Superstore property at this location. I hope this is within your ability to see to it asap.

I was shopping at superstore in south regina and was facing an issue with paying for items on self pay counters. So I asked for help from the customer service staff standing there. Customer service rep. Nishil was very rude and his approach was very offensive at south regina superstore on 5th Dec, 2017. I dont think Nishil knows anything about how to talk to a customer and I felt really offended with his behaviour.