Real Canadian Superstore
reviews and complaints

Ive been a loyal shopper of superstore chilliwack for over a decade i got off work from the barbershop and went into superstore to grab sum salad for dinner there was a female east Indian security guard she was eyeing me up and gave me a dirty look wen i walked in the entrance i was not impressed and felt discriminated against because of my pink n black hair and tattoos i was dressed nicely, , on my way out after going through self check out that same brownn security girl guard stopped me she was rude humiliated me in front of everyone i looked at her and said omg are you serious ?!? I said why me its my hair and tattoes i told her im no skid and im not broke and she discriminated against me because of my looks that would be like me acusing her of being a terrorist cuz shes brown! Im seriously pissed off as a loyal consumer ive spent thousands of dollars over the past decade in your store and this has left a very bad taste in my mouth in reguards to me wanting to continue to shop in your store ever again

Dear Superstore,
I felt the need to express my disappointment with the toy display while visiting the Clareview Superstore this afternoon. Imagine a little girl anxiously approaching the toy section with her money saved from Birthdays. Imagine the sparkle in her eyes when she stands in front of the most wonderful dollhouse, believing it to be $69 as this is the price displayed above a stack of 10 dollhouses.. she drags the dollhouse half way across the store to the register, filled with absolute joy..as she has found the perfect gift to purchase with the saved $75 clutched in her tiny hand...only to be utterly disappointed, absolutely deflated, when the cashier tells her that the cost of the dollhouse is actually $249! She doesn't have enough after all..she will not being home the dolllhouse that she already envisioned her Barbies spending their afternoons..playing.

I went to customer service and asked to speak to a manager. A very small balding man with a moustache, in his 40's arrived in a grey shirt, no name tag. I expressedto him how My children and I were mislead by the strategy of this dollhouse display, I showed him a photo. He pointed to the word from and abruptly informed me that this advertising was completely legal..legal? legal was never my concern..I found the misleading display to be immoral not illegal. I had hoped that the grocery store I had shopped at would feel strongly enough about their products, their merchandise, that they would not have to stoop to tasteless marketing gimmicks..I had hoped this was an oversight, and was disappointed to say the least, disappointed to hear that this visual pricing was intentional, disappointed to receive his abrupt response, as he turned on one heel to simply walk away from me..after informing me that it was "legal". I'm sure the little girls who will be let down by this display format will take great confit in knowing that it was "legal"

Sincerely,
Sherri-Lynn Carswell
Edmonton, Alberta
[protected]@icloud.com

I purchased a Thai Noodle Salad from your Newmarket location today for lunch and when I got back to work with it, it was hard and stale. It must have been sitting out overnight with chicken in it. Half of it wasn't edible and the other half I was afraid to eat. That left me with nothing for lunch today, a waste of my time and money. This makes me very worried to ever purchase food from your stores again if that's how the food is going to be treated.

The man who was promoting the PC financial card at the Courtenay BC branch of superstore was more than rude. I told him right off the bat very politely that I wasn't interested. He approached & cornered me in an aisle not giving me a chance to walk away. I told him 50 times at least that I wasn't interested. He then practically called me stupid & insulted my intelligence because I didn't want to sign up for your credit card. I already have 2 & said I don't want another. He badgered me for 10 minutes at least & would not let me be or get by him. This infuriated me extremely. This is harassment, & I don't enjoy being cornered when I come in for groceries. & to call me stupid after not wanting it just made me more angry. I was never rude to him in any way & stayed polite. But I was close to telling him off. This was the evening of November 5th 2016. I am not pleased, & actually very unimpressed with this. I am very displeased with this customer service.

Visited your location at Highland Hills Mall on Sunday September 25th mid day.
I was appauled at the lack of product on the shelves... looked like we were living in a war ravaged country. Not to mention how filthy the store is. We don't make a habit of shopping on Sunday, but Sunday has been a regular shopping day for several years now so don't believe there is any reason why regular day to day products are not on the shelves. Went into the store looking for approx 10 items and we were able to find 2 items. Please note that these were everyday items and nothing special or on sale. After this experience, we have no problem switching shopping stores and are pretty much done with Loblaws - as a fair number of your Zehrs locations are no better. They have really gone down hill with products and cleanliness. Have recently frequented a Food Basics, and quite frankly they are much better when it comes to customer service, cleanliness and availability of products.

I've been shopping at the real canadian superstore (weston road and hw 401) for almost 3 years. I buy all kinds of items from there (groceries, clothing, appliances, shoes etc) and is my go-to for all kinds of items. So today I went there and bought groceries, clothes and shoes for my 2 and 3 year old children. As I was putting the items on the table from my baby stroller, my daughter started crying and as I was making her stop crying, I forgot a pair of shoes in the back of the stroller. As I paid for the rest of my items (it totalled to approx. 70 dollars) I left the store, and on my way out I was stopped by one of the security guards and he pointed out to me that I had an unpaid item in my stroller. I apologized and decided to pay for it but he refused and took the item with him, saying that it shouldn't be a problem since he was aware I have two small children with me, and that i am a frequent shopper at the store, he dismissed me. However on my way out, the manager of the store came up and told me to come back, and that he will call the police on me accusing me of theft. Why would I steal a pair of shoes worth approx. 30 dollars when I've just spent 70 dollars, not to mention throughout this week only I spent almost 300 dollars at their store...they started calling me names, and insisted that i am a criminal. The police arrived and demanded I open my face and show them my face (I wear a niqab) but I refused and insisted a female come to check my identity. He got upset, and when the female officer arrived they were insulting me to each other and calling me names as well. They took all my information and booked a court date for me as well as a letter of accusition. I was a very frequent shopper but I think it's going to be my last time at this store

I purchased a pair of tights for my 5-year old girl at the Oakville Superstore (Trafalgar and Dundas intersection) in Ontario. There were at least 30 or 40 similar pairs on the racks and all of them were priced at $8, as per the price tag.
At self checkout, the scanned price came up as $10. Obviously, I questioned the attendant and asked for an adjustment. She had to consult with a floor lady, and the floor lady's comment was: "some people change the price tag to a lower price." I was standing beside the checkout attendant the whole time. She gave me a dirty look -- I'm a minority. She asked the attendant to match the UPC code per the price tag to that sewed onto the pants. Of course, both codes matched.

Next, the floor lady said: "Just give the $2 to her".

Really? Not a single apology AFTER YOU CONFIRMED IT'S YOUR PRICING ERROR!

I had my little girl with me at the store and did not want to argue with the lady in front of my little one.

I just want to make it clear that Canadians live in a multi-cultural society nowadays. If Superstore employees cannot accept that, then either you should not be working there or go find a place where it's 100% your race.

Shame on you, Superstore employee! I hope people like yourself do not make it up the corporate ladder.

Karen

This indian guy approached me and started yelling at me as to why I put the stuff, I was not interested in buying. He yelled at me saying, 'why are you not buying it?' I was shocked at his rude behavior. So I replied back to him, saying 'because I don't want to buy it'. That's all I ever said! He told me that 'I will teach you a lesson’ and I will 'take revenge on you', saying 'I am the manager'... Like you just earn merely $5 more than minimum so stop acting like you are ceo or something... Seriously wtf?

Serious psychopath!

My complaint to loblaws head office did not do anything so I had to file police report against him as he was acting way too creepy. One of the most bizarre incidents on my life. I spent more than $200 per week in that store. Glad to say that I will give that money to another non-loblaws stores. They have lost my business for all of their stores!

A severely disabled man needed some help and was waiting for some attention from who we later found out was the "customer service manager", that was chatting and joking with a group of young staff. The disabled man was visibly having discomfort, and he was looking for help with something. He was with a walker, not in a wheel chair, and should have been noticed in line. My husband and I couldn't stand it, we helped the man by getting what he needed off a top shelf for him, halfway across the big store. As customers, we found this disturbing, and said so. We were treated to strange looks when we approached this manager to explain what we saw, and his only comment was "oh".

My complaint is about a box of strawberries I purchased from superstore this weekend, this purchase was such a disappointment, I almost wasted 10 minutes trying to search for a proper box as most the boxes on the shelf had rotten strawberries in them, oh well never the less I thought I had purchased a good box but to my shock my box too had so many rotten strawberries all placed in the middle, my family was only able to eat a few the first day by Sunday which was the only next day all the strawberries had molds/ fungus on them .I had to throw out the whole box and nothing was edible, what a waste of my hard earned money specially in these tough economic times. What a disappointment  thought I would share that I am never again purchasing strawberries every again from Superstore.

Always double check your grocery receipt because if you shop here, you are at high risk of being overcharged.

Yesterday, I was charged $12.50 for a loaf of Healthy Harvest bread. On the same receipt, the one lemon I purchased was charged as an avocado at $1.78.

To add insult to injury, I requested a $20 cashback and did not receive it. Had to go to customer service, wait in a long lineup and was not even offered an apology by the teenaged customer service 'robot'.

We have decided to shop at a smaller but cleaner store. Seeing people push their 8 year olds sitting in the box of the cart while eating is disrespectful and it's disgusting when you find (hopefully)
dog poop on your yogurt, as we once did.
The only way to keep your foodstuffs clean is to lay down some flyers. Metro carts are much cleaner and you never see this.
Several customers noticed a leaky pack of chicken on the belt, and the cashier did not bother to clean it up, he just kept going.
The customer in front of me left because she didn't want to put her food on the same belt.
We once saw a wet diaper going on down the belt along with a customer's food, (?) and again, the cashier took no steps to clean it off.
Some very rude exchanges with floor managers, although cashiers are usually very sincere and friendly. This store seems like it was a lot busier in years past.

I come from Calgary. Today, it is first time to visit to superstore in Winnipeg. I just moved in here for education reason. I had some question about employment opportunities. However, they even did not listen my question and did not provide the job application. They have negative attitude in front of me. I didn't know that it is the race matter. A few minutes later, one white girl showed up, then the staff gave her job application. Is that normal to discriminate based on race in Winnipeg?

I want to complaint about bad management and false advertising/presentation of Superstore's product at one of their store in Edmonton ( 4410 17 Street, Edmonton, AB Store# 01569). Today Jan 24, 2015 around 7:00 pm, I shopped and picked one Storage Bin Egg Item # [protected], its price was showing at Aisle around $4 on sale, I matched twice that price and product code before picking. When I tried to pay, sale person told me price is around $5, then she called other sales person he went over there and after approx. five minutes told me he does not have that product anywhere and he asked me to show, when I went with him I didn't find that product at the aisle while there were many items when I picked, he wanted to mentioned that I am lying, there is nothing over there with that price. Definitely those items were moved before showing me. Moving that product to show that I am lying is ridiculous for a loyal customer. They can see in security cameras how he removed that products from the aisle just after I told the right price. This is not happened first time to me the price was different from the posted one at the aisle in Superstore. I have been your customer long time, cannot believe that will be strategy to offer something, post less price to attract customer and get more price when the customer pays.

Dear Sir/Madam
The cashier at this Super Store was crazy. She load and rude. We got our food through and she said where is your free gift because the bill came up to 371.11. Genaro Castaneda paid by Visa and we have a store card. Genaro said what free gift don't we get a gift card. This is when she went off the deep end. Her voice got load no you don't get a gift card. I need you to go get the coupon and you should have had it before you came to here. Genaro went and got the coupon and came back. She yelled at him where is the free gift. He said that she should calm down and stop stressing. That is when I sent our daughter to go get the item. Our daughter came back without the item, she went to the wrong area. The cashier then started to yell. What's wrong you can't see it. I can see it it's right there and she is pointing. That is when I said show me what your talking about. She put the coupon in my face and said see and took it away. I didn't see it she took it away to fast. I said to Genaro forget it and looked straight at her and said give us our money we don't want the to take the food now. She turned her back on me and said what so hard in getting the free gift. Our daughter said back to her maybe if you would have given better directions and be clear in what your saying. There are people in the line up they were staring at her and listening to her go off the deep end. We were so embarrassed everyone in the line up was watching use. I made a complaint at the store but it didn't look like they were going to do anything. The person at the customer complaint desk and floor manager said oh that is not like her to be like that. I said I want something done. My family and I spend a great deal of money at the super store from $300 to $700 once a month and holidays more. We were loyal customers. We did all our shopping there it was convenient and good products. We will waiting to hear from you.
Thank you.
Roberta & Genaro Castaneda

I do not normally complain but of late this has been driving me nuts. Have you ever noticed that when a product that is always carried at the Real Canadian Super Store goes on sale at a competitors that the Superstore miraculously has none in stock so as to avoid price matching? I had not really noticed it that much until this year when i went in a couple of months back looking for 3 specific items that were on sale elsewhere only to find that they were "out of stock" on all 3 items. Now the items were not uncommon items, in fact, one of the items was Kraft macaroni and cheese. I have 3 kids and it is good for school lunches and so we buy by the case (the item on sale). Not only did the Superstore not have the cases that week but they would not allow me to purchase 12 individual boxes at the matched case price. Ridiculous! Now this week was a little different. In the cereal isle they had a Kellog promotion coupon where if you buy 3 boxes of Mini Wheats for $4.95 each you would receive a bag of Neilson's milk for free. Well they did have both the products this time however they had put the cereal (regularly $4.95/box) on sale thus disqualifying it from the Kellog’s promotion. At the checkout I was amazed when the cashier said that I could not get the free milk. I argued with them and the store manager as to how one would be able to get the milk without the "right" product on the shelf. They did not have an answer (surprise) and then I asked what would Kellog's think of you sabotaging their promotion. Again, you guessed it - no comment. In the end, it looks like I am switching grocers.