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Real Canadian Superstore
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www.realcanadiansuperstore.ca
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1.1 678 Reviews

Real Canadian Superstore Complaints Summary

11 Resolved
664 Unresolved
Our verdict: If considering services from Real Canadian Superstore with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Real Canadian Superstore reviews & complaints 678

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11:24 am EST

Real Canadian Superstore checkout lines

Since implementing the self service checkout at Porters lake Superstore in Porters Lake, NS it has become a nightmare to checkout. Hardly anyone uses the machines because they are a hassle and don't offer cash back. Please have more in person cashiers working as they have been replaced by the self checkouts and nobody likes to use them. To me as a consumer it is extremely concerning to be corralled like an animal to purchase groceries and to also see that staff have been reduced. If the machines worked as good as an actual in person cashier then this wouldn't be an issue. Please speak with other customers about this issue and not just the ones that were coerced by staff to use the self checkouts as that would be biased. Also ask yourself "in what scenarios does it make sense to use self checkouts and does this store have enough of these scenarios to make it cost effective?". I witnessed several people in line just leave their items and walk away rather than using the self checkout while they were waiting for an actual cashier.

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5:52 pm EDT

Real Canadian Superstore Appalling cashier management staff

I am a regular shopper at the Real Canadian Superstore on King George in Surrey BC. I am appalled with the new cashier management staff... specifically Kul and Bindri. I have never seen and experienced such horrible customer service from these two! Kul is the cashier department manager and bindri is a cashier supervisor. However, these two are "just" employees of superstore - a grocery store... however, these two act like they are in some very high end posting in the world and they rule the world. Bindi from my knowledge and from others I have heard is a housebreaker - she is divorced and is in multiple relationships with men who are married. Kul on the other hand acts like she is the perfect woman in the world, but has no friends and just tries to make others lives miserable. All we see them as customers is standing around and laughing at each others jokes - jokes that are probably gossiping about other colleagues who they degrade constantly. Cashiers I regularly go to have told me how they treat all the staff like they are some piece of dirt and just waiting to make fun of them or put them down somehow. Hopefully higher up management sees this and does something about these two.

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Thepetson
, CA
Oct 03, 2019 1:19 am EDT
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They behave like this is because they are immigrants. Immigrants don't necessarily behave in the same fashion or way as white people would. Immigrants (non whites) don't share the same way of doing things that whites would. They don't share the same heritage, religion, behavioral methods and expectations, folklore, and language that we have. You would expect immigrants to bring their behaviors with them from their old country. People's behaviors don't stop at borders. When you bring in people from 3rd world countries, you also import their 3rd world behaviors. Is it any wonder that surrey has an increased crime rate in which the majority of the new criminals are immigrants.

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4:26 pm EDT
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Real Canadian Superstore food

I attempted to buy a Canadian product from your Milton store and was very confused and ended up not buying the product.

The Canadian product was 340 grams at $5.98, non organic strawberries. The U.S product being shipped from California was a $1 cheaper, organic and was actually a bigger size at 454 grams. How does this make any sense? How do we buy the Canadian product and support Canadian farms.? Ridiculous. Do Canadian farmer's know this?

See photos. Never mind. You guys only allow 5 mg for a picture. I guess that means you really don't want to see pictures. I couldn't when add one photo

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11:36 pm EDT
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Real Canadian Superstore swiffer bissell steam mop

I purchased a Swiffer Bissel steam mop at the Superstore on Marine Drive in Vancouver. The store did not have any replacement mop pads on the shelf. I used the 2 pads that were with the product, but on returning to the store still could not find any replacements. I have returned to the store every week for 3 weeks and have been told every time that they were on order. My local Friendly Neighborhood store has also never received any replacement pads. Today the Superstore manager - not in person but via the customer service person - said I should look online and purchade the steam pads from the supplier! I purchased a $50 product from a store that does not carry the pads necessary to use the product, and have not received any real assistance from anyone at the store. This is appalling customer service from a store that orides itself on good customer service !

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10:49 pm EDT

Real Canadian Superstore halal meat section

I buy chicken boneless breast club size tray 16 oct 2018 around 20:30 from halal chicken meat section. When I reach home then I see that there is no halal label on it. I call on [protected] & complaint about. She say that she is sending someone to the section for check. After that she deliver my call to that person. That person tell me that section have all non-halal boneless chicken breast trays.
I want you to investigate this incident & find out who is responsible so that next time this thing will not happen.
Your costume
Zahid majid
[protected]
Zaini. [protected]@gmail.com

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5:50 pm EDT
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Real Canadian Superstore charmin 20 rolls

I went shopping with my husband and toddler yesterday, we had a big cart as we live on Bowen Island and can't come shopping every week. We bought the toilet paper Charmin 20 rolls, which was on sale at the end of an isle for 24.98$.
I didn't get a chance to look at the receipt until we got home and I realized that we paid $29.99 for the toilet paper. It's a big difference, I'm really not happy.
We hadn't shopped in a while at Superstore and now I remember why. It is not fair to overcharge your customers.
I have proof as I have my receipt and I just took a photo of the price on the website of the North Vancouver store.

Regards

Noemie McKay

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10:52 pm EDT
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Real Canadian Superstore unprofessional customer service

I visited Superstore in St Catharines on Oct10, 2018. I picked up two water bottles which were on sale for $2.68. At the check out the price for the bottle came up $11.98. I told cashier the price I saw. She tried to contact someone on phone to check the price but no one responded. She apologized to me that she was not able to confirm the price so she could not change it to $2.68. She said, '' its 10pm that is almost closing time, and no one is available to check the price for me". I asked her if she could come with me and I could show her the price, but she refused and said she had customers for checking out.
I am not complaining about cashier, she apologized for inconvenience. I was just concerned about the management of the store. There were so many employees working in the store at that time and there was still one hour in closing. It was not busy as well. There should have been someone to help us.

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8:09 pm EDT
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Real Canadian Superstore service at online pick up area, quality of food from online ordering, lack of produce that was available

I attended Superstore in Thunder Bay on October 9, 2018 as I do usually. I called the online pick up and had to wait for 20 minutes until I received a call back stating that the credit card on file was not available. I advised the worker that there was a hold placed on my credit card for this order, so therefore they had my credit card working on file. The lady continued to laugh at me throughout this entire phone call. She advised me that she was unable to bring me the credit card machine physically, was unable to explain to me why there was a hold on my credit card yet they had no record of my card. She continued to laugh at me. I ended up asking her for her name after a 5 minute and 32 second phone call of her laughing at me. She refused to provide her name and I advised her that I will be walking into the store to speak to the manager and lodge a complaint. She finally told me her name was Soulaki and asked me not to report her to the manager. I advised her I was hanging up the phone as I do not deserve to be laughed at continuously and would like to advise a manager of her behaviour.
Once inside, I spoke with the manager on duty and informed him I would like to lodge a formal complaint. He did not take down any of my information or complaint, yet talked to the worker and had me pay for my groceries exactly how I was telling the worker. He was phenomenal and brought me my groceries claiming that the worker was too "scared" to bring my groceries to me after I lodged a complaint.
Once I got home, I realized that the worker who packed my groceries had placed all my fruit product in a bag with all my canned goods, which ultimately ruined my produce.
Also to be noted, was I was informed via email that there was no raspberries or iceberg lettuce in the store. However, once I entered the store and waited for the manager, I viewed plenty of raspberries and iceberg lettuce available. Yet I was told there was "no substitutions available".
It is my honest belief that the manager did not lodge a complaint on my behalf against this worker, despite her disrespectful and disgusting behaviour. I will probably never return to Superstore again as the only reason I shop with superstore is for the online shopping, however the workers seem to believe that I deserve to be treated with such appalling behaviour. I would like to make head office aware of what is occurring at this store and how customer's must not really matter.
I would like to lodge a formal complaint against this worker, who was in the online ordering section (female) at 8:00 PM - 8:40 PM. She is a disrespectful individual who should not be representing Superstore if she believes it is okay to treat customers this way.

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3:39 pm EDT
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Real Canadian Superstore meat department

I went shopping at one of your real Canadian superstore today and there was a roast prime rib and I asked at the meat department if they would cut it up in 1 inch steaks it would've made about six steaks and they refused to cut it as he told me then he would have to charge me the price per steak. I find this very unfair as if I was to be at Save-on-foods or Safeway or Sobey‘s they would've cut them into steaks without a hassle at all Why will your store not give good customer service About a month ago there with lean ground beef on sale and if you bought $25 worth you've got Extra PC points But all the ground beef or packaged to a maximum of $24.50 to make you have to buy two packs to get the extra points. We are not all dumb shoppers and see what you were doing here again very satisfied with the customer service we even asked the butcher to make us Pack worth $25 and he said he cannot do that Since then we have been buying all our meets at Costco and now with this last attempt to have steaks cut this probably will be the last time that we shop at real Canadian superstore as it is not how it was before you believed in customer service and always had the lowest price and that even go as the gas bar a lot of times you can get gas cheaper at Esso I have attached a few pictures of my receipt to show you what store I was shopping yet and who the manager was I would really appreciate an email back to be able to discuss this further if you would like to keep us as customers and to see if customers mean anything to the company
My email: [protected]@gmail.com. Ph: [protected]

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Update by Wes Track
Oct 08, 2018 3:41 pm EDT

I went shopping at one of your real Canadian superstore today and there was a roast prime rib and I asked at the meat department if they would cut it up in 1 inch steaks it would’ve made about six steaks and they refused to cut it as he told me then he would have to charge me the price per steak. I find this very unfair as if I was to be at Save-on-foods or Safeway or Sobey‘s they would’ve cut them into steaks without a hassle at all Why will your store not give good customer service About a month ago there with lean ground beef on sale and if you bought $25 worth you’ve got Extra PC points But all the ground beef or packaged to a maximum of $24.50 to make you have to buy two packs to get the extra points. We are not all dumb shoppers and see what you were doing here again very satisfied with the customer service we even asked the butcher to make us Pack worth $25 and he said he cannot do that Since then we have been buying all our meets at Costco and now with this last attempt to have steaks cut this probably will be the last time that we shop at real Canadian superstore as it is not how it was before you believed in customer service and always had the lowest price and that even go as the gas bar a lot of times you can get gas cheaper at Esso I have attached a few pictures of my receipt to show you what store I was shopping yet and who the manager was I would really appreciate an email back to be able to discuss this further if you would like to keep us as customers and to see if customers mean anything to the company
My email: wescan12@gmail.com. Ph: [protected]

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12:52 am EDT
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Real Canadian Superstore fruit grocery

last weekend i spent $517.00 at superstore groceries .. all of the fresh fruit i had purchased had been previously frozen.. it looked fine until it was cut open .. my nectarines apples and strawberries all had to be disposed of .. what a horrible waste of food .. it was an unforseeable situation of which no one can blame the store for .. in lou of this i would respectfully request that i have the purchased items replaced if at all possible .. i need the fruit for my kids ... ty

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1:26 pm EDT
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Real Canadian Superstore store manager; unethical behaviour

I visited the store to returned milk bag which expired before the date on the product. I did not keep the receipt, as this is the first time it has happened. Instead of dealing with a customer politely, the store manager became rude and started raising her voice to get the same bag and I will replace it.

This behaviour is unacceptable. You can be polite, even if you cannot entertain the exchange without the receipt.

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9:38 pm EDT
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Real Canadian Superstore rubicon drink

I recently bought groceries at a superstore on McPhillips, Winnipeg 28 Sep 2018. I happened to me twice that I got a product which is expired. I drank rubicon on Saturday and was sick. I did not realize that it's because of expired drink. Later I noticed that my drink was expired, which is unacceptable. Just because of one drink, I spent almost 50 dollars on my medication.
I do not expect this type of service from the superstore. I was sick, anything could happen to me because I had an expired drink. It's not acceptable at all. I still have drinks to give back to the store. but I need you to take action because it's not good for health and safety.

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10:52 am EDT
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Real Canadian Superstore service

Good Morning,

I always do my groceries at Fort McMurray Superstore and similarly this Wednesday on Sep 26 I did groceries of about $250.00 and I knew that there is a gift on the purchase of over 250. But I was told by front counter Manager that I can only get a turkey which had the value of about $30.00.

As I am a Muslim and only eat Halal meat I asked if I can get an alternate gift for the purchase over 250 to which I was told that I can only take turkey or nothing. So I did not take it as it was useless to me.

Here I am putting a complaint as there is no Halal substitution offered on you store for Muslims and also claim a refund or gift item for that money which I did not get.

I will be looking forward to your response.

I have attached the picture of the receipt and you can contact me via email at [protected]@gmail.com or my number is +[protected]

Thank you.

Ebaad Muhammad
Resident Fort McMurray
Alberta Canada
T9K 2W8

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Update by EbaadMuhammad
Sep 28, 2018 10:55 am EDT

Looking forward to your response.

Thanks

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10:00 am EDT
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Real Canadian Superstore so delicious dairy free soya ice cream vanilla the large 946?? ml size

We live in Comox bc. You have just taken that product out of the Courtenay store. I am allergic to dairy and that was my daily treat. Super Store was the only grocery left in town to carry it.
Yes you carry the small 500 ml size of coconut and almond milk variety but it is so much more expensive per ml. and not as smooth and tasty.
The soya one I speak of was a good seller because often i would go and grab the last two containers on the shelf. Hoping you will reconsider putting it back on the shelves.
Thanks Pam Allison [protected]@hotmail.com

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Update by Pam Allison
Sep 24, 2018 10:02 am EDT

still no product as mentioned

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9:53 am EDT

Real Canadian Superstore spoil noodle with molds

I went to superstore today and I buy something to eat. I cook some of them I made soup im having a suffer right now and my noodle is taste molds and I check the pack of noodles there is molds. And I check the expiry date is untill sept. 24. Why this product has molds? And why is the superstore allowing this kind product? Why is the superstore selling food with molds? Who is responsible for this matter. Is there any person that responsible for this that I can speak regarding with this matter

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loooooooooooooook
, TN
Nov 09, 2018 9:02 am EST

it is fine just eat it!

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12:55 am EDT
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Real Canadian Superstore digital photograph

Very very disappointed with superstore services.

I got passport size photo clicked for my wife and daugher for PR card at your store. Your executive ensure me specification of Photograph. But from Canadian immigration departent i again got letter stating photographs not upto the specification so they again request for fresh photos. In this whole process i got huge loss and lot of mental stress as we all has to travel to India but as due to your executive's mistake we didn't get our PR cards so they can't travel to India. I paid alost $35 for photographs and then around $30 to Canada post to send those photographs. Plus i had to cancel my international tickets and book again with almost 1.5 times cost and around $3000 i had to spend more. And apart from huge loss of cost. we had a lot of mental stress in this process. Now i got photo clicked at Walmart and they accept it and i will get our PR in next week.

Due to your executive's mistake we were not able to travel and had to bear huge loss and mental stress. I want Superstore to respond and copensate my loss. Definately superstor cant copensate mental tourture we bear but yes i want superstore to pay for loss of my money.

Regards
Deepak

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10:59 am EDT

Real Canadian Superstore hiring at the ajax store

So i applied for a job at the superstore in ajax ive been applying here.. I finally get hired after how many interviews get told to start on wednesday and its now monday .. So tuesday night i get a call saying i have a criminal record and i cant start work anymore ... This is racism i do not have no criminal record how can you hire someone then fire them before they even start.

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No-name!!!
, CA
Mar 23, 2020 7:30 pm EDT

When I was in the parking lot there was 2 employees having sex in a car. Spoiled food throughout the store. Employees drunk/ hung over or high the one employee fresh out off AA and smelled of booze also had drug addictions... that store is pathetic... employees spitting in cakes.recovering alcoholic treating ppl poorly and the attitude stinks! Shut it down and start fresh. What a job

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11:38 am EDT

Real Canadian Superstore mastercard (the perfect gift card)

To whom it may concern,

On Sunday September 2nd, 2018 at 11:25 I was at the Superstore located in Scarborough (1755 Brimley Rd, Scarborough, ON M1P 0A3), I was there to pick up a cake that was ordered and purchase a gift card on behalf of the church located at bellamy and progress (Grace Life Center 801 Progress Ave, Scarborough, ON M1H 2X4). I purchased $100.00 Mastercard, $50.00 Visa and a cake and some beverages for a baby shower celebration hosted by me at our church for my sister). On Monday September 3rd, 2018 my sister attempted to make a purchase in Walmart and was told there were no funds on the card. She called mastercard who informed us that the card was activated but had a zero balance, we also mentioned the card had no numbers on it and they said this was unusual and a common type of fraud. In summary, I went to the superstore with my pregnant sister, her husband and myself to resolve the issue and spent 30 minutes in customer service only to be told they had to call mastercard, confirm we were not doing the fraud (the card had not been used) before the store manager could do anything. On Friday September 7th, 2018 I called the store requesting to speak to the store manager as to why this has not yet been resolved or I have not been contacted and was told he was out of office and would call me Monday, it is now monday close to noon and I have yet to receive a call. Our church purchases all of our cakes, gift cards, etc from this location for years for the many celebrations we host (anytime someone is engaged, baby shower, birthday, graduation) and I myself who made the purchase on behalf of have worked at NoFrill's (part of the chain) for 8 years and been a member of PC mastercard for over 10 years. As someone who chooses superstore to be my primary choice and PC mastercard my daily use of method of payment, this type of service is disappointing .
If I purchased a damaged box of cereal at the superstore THEY are liable to reimburse/refund/exchange. So why am I being told that it is MasterCard and MasterCard telling me it is the provider/Superstore. Can someone please assist me with this issue, as this is ridiculous customer service and very unfortunate. My sister who had to come travel from Brampton to come into the store, only to be given a ring around is close to 9 months. I'm not sure why we are treated like criminals who are trying to attempt fraud. Very disappointing experience. I would appreciate the contact info for a escalation team or so I can share this experience with the CEO Galen G. Weston. Thank you and Kind Regards.

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4:49 pm EDT

Real Canadian Superstore price match and customer services

I asked a customer service to page someone to help me find an item I was looking for. She asked me to come back next day . I said I really need to buy it today . She didn't try to find someone to help me instead of she said whatever is on the shelf is what you can get. When I was ready to pay for other items, I asked a cashier to match the price with Walmart. I showed her the price on walmart website in Canada. She said she only accepted flyers. She will match the price if I can show her the flyer with date on it. Where should I find the date on a regular item? I said this item is not on sale yet, the price on the website is regular price. Super store sell this item 3 dollars more than Walmart. She said she won't match it with on line price. But this is Walmart official Canadian website . They don't really match price as they promised. " guaranteed lowest prices" Thanks to you . Now I have one less store to check out weekly.

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11:05 pm EDT
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Real Canadian Superstore not selling me my alcohol that was in my cart.

Their was an announcement made that their closing at 11pm to bring everything to the front. I did that i got to the till at 10:58pm and was told its 11pm And they cant sell it anymore. I told them i rushed up as fast as i could giving i had back surgery and had 14 inch of medal in my spine and 7 fusions. I made it their in time and they refused to sell me my drinks. I was treated like [censored] and then i asked for the manager to come so i could tell her what happened and it took her 10min to come which now put the tine at 11:08 and she told me that she can not sell it to me. I rushed to make it in time and was treated like a pice of [censored]. I hurr myself trying to rush to the till to get my grocerys their i time. The mannager had me so upset that i was crying and very angery that she did not even care about the situation nor my medical condition. Why are they aloud to treat the dissabled like [censored] . Bet if i was an old person they would of helped and of put the transaction thru. Im Really really upset and dont ever know if i want to shop their again if the mannagers of the store are so nasty to the dissabled and have no compassion what so ever. I really hurt myself and are now going to suffer in severe pain for a week litterly for nothing only to be degraded and made to look stupid. Something needs to be done about this. This is totally unacceptable to do to me or anyone for that matter. I would appreciate a call from someone to discuss what happened tonight and whats going to be done about this that it never happens to a dissabled person again. Thank you very much. My name is crystal and you can contact me at [protected]. Thank you.

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Real Canadian Superstore In-depth Review

Store Layout and Organization: The Real Canadian Superstore has a well-organized and spacious layout, making it easy to navigate through the aisles. The different sections are clearly labeled, and the shelves are neatly stocked, making it convenient to find what you need.

Product Variety and Availability: The store offers a wide range of products, from groceries to household items, ensuring that customers can find everything they need in one place. The shelves are well-stocked, and I rarely encounter any out-of-stock items.

Pricing and Value for Money: Real Canadian Superstore offers competitive prices, and I find their products to be reasonably priced compared to other supermarkets. The store also frequently offers promotions and discounts, providing excellent value for money.

Customer Service and Staff Knowledge: The staff at Real Canadian Superstore are friendly, approachable, and knowledgeable. They are always willing to assist customers and provide helpful recommendations. I appreciate their excellent customer service.

Online Shopping Experience: The online shopping experience at Real Canadian Superstore is convenient and user-friendly. The website is easy to navigate, and I can easily find the products I need. The checkout process is smooth, and I appreciate the option for home delivery or pickup.

Delivery and Pickup Options: Real Canadian Superstore offers both delivery and pickup options, which is incredibly convenient. The delivery service is reliable, and the items are always well-packaged. The pickup option is also efficient, with minimal wait times.

Loyalty Program and Promotions: Real Canadian Superstore has a loyalty program that offers great benefits to its members. I enjoy earning points on my purchases, which can be redeemed for discounts or free products. The store also frequently runs promotions and offers exclusive deals to loyalty program members.

Quality of Fresh Produce and Perishable Items: The fresh produce and perishable items at Real Canadian Superstore are of high quality. The fruits and vegetables are fresh and well-maintained, and the meat and seafood are always fresh and well-packaged. I trust the store's commitment to providing quality products.

Cleanliness and Hygiene Standards: Real Canadian Superstore maintains high cleanliness and hygiene standards. The store is always clean and well-maintained, and I appreciate the efforts taken to ensure a safe and hygienic shopping environment.

Accessibility and Parking Facilities: The store is easily accessible, with ample parking facilities available. There are designated parking spaces for disabled customers, ensuring convenience for all shoppers.

Return and Refund Policy: Real Canadian Superstore has a fair and customer-friendly return and refund policy. I have had no issues with returning or exchanging products, and the process is hassle-free.

Overall Shopping Experience: My overall shopping experience at Real Canadian Superstore has been consistently positive. The store offers a wide variety of products, competitive prices, excellent customer service, and convenient online shopping options. I highly recommend shopping here.

Comparison with Competitors: Real Canadian Superstore stands out from its competitors due to its extensive product variety, competitive prices, and excellent customer service. It is my go-to supermarket for all my shopping needs.

Community Involvement and Corporate Social Responsibility: Real Canadian Superstore actively participates in community involvement and demonstrates corporate social responsibility. They support local charities and initiatives, making a positive impact on the community.

Recommendations for Improvement: While Real Canadian Superstore provides an overall excellent shopping experience, one area for improvement could be to increase the availability of organic and specialty products. This would cater to the growing demand for healthier and niche food options.

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Phone number

1866 999 9890

Website

www.realcanadiansuperstore.ca

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