Real Canadian Superstore
reviews and complaints

On Aug 9th, 2017 @ 9:45am aprox..I was in the Westbank Super Store, in specific the deli. I had asked the employee to please make sure she layers my sliced deli meats between paper as some meats are hard to separate.( most deli's do this.. and usually this store does it when I ask) I watched as she proceeded to just slice and lump altogether the cut meat onto the scale. I told her that it is done wrong and please layer it . She asked if I wanted each slice in between paper...what a remark!.. she was being flip. I then asked for a different server, she approached a few co-works just at the work counter behind her, tossing the chunk of meat she was cutting my slices from onto the counter and asked them to" help the F...ing customer"( me).
A different gal came to finish my purchases, and she was very polite( I do not have the staff or managers names) I was handed my pkgs of meats and was on my way. All of a sudden I heard the deli doors swing open and heard someone coming up behind me yelling at me. "Your the reason I gave my notice ... this is my last week!" "[censor] [censor] customers like you!" I told her to get away from me and moved a few feet away.. she kept coming after me... I moved away a few more times...she was still yelling at me..I finally told her to get the [censor] away from me. Many customers were watching in shock. I went directly to the front of the store, asking for the manager..tall slim man dark hair, maybe John?) As I was telling him what had taken place the second server that helped me showed up and confirmed everything I told the manager. The manager took down all my info and was going to report it to H/R .In fact this same server several months earlier had done almost the same thing with the sliced meat, when I got home the meat was unable to separate, it was ruined and I phoned in a complaint at that time.
Today the second serve said she remember's me calling before. Needless to say I was quite shaken up by all this, it took me along time to calm down after. I am currently physically disabled and very disappointed in how I was treated. I certainly hope that the manager has dealt with this deli lady. I shop at this store about 3-5 times a week. If this would have happened in the street I would have called the police.

I hope to hear back from someone please.
The employee was and older lady glasses heaver set brown hair.
Thank you
Sue Reitsma
[protected]
[protected]@yahoo.com

I have been getting prescriptions filled at both the Mcphillips and Sargent stores for several years. Most recently I dealt with the Mcphillips store but decided to use the Sargent store. I had been carrying around a prescription for weeks but decided to drop it off at the pharmacy there for safekeeping until I needed to have it filled. That was about a month ago. Yesterday I went there to get my medication and they had no record of my prescription nor could they find the paper copy. There is no good explanation for this. Not to mention the inconvenience, I'm concerned about the careless treatment of what I consider to be part of my medical records.

Date: July 27, 2017. Time: Around 8:30pm. Location: Real Canadian Superstore (3045 Mavis Rd, Mississauga, ON L5C 1T7)
Background: Coke 2L bottle was on sale for $1.25. My brother was getting married that weekend so we decided to provide our business to Real Canadian Superstore and buy our soft drinks from Superstore.
Situation: I picked 16 bottles of Coke and 10 bottles of Sprite. When I reached the checkout counter, the girl brought in Asst Manager Jack D. He immediately said i can't buy so many coke and sell it elsewhere. I wasn't pleased with the way I was talked to by the Asst Manager Jack D. I understand that there might be a restriction to number of bottles. But the way, Jack treated me and accused me of selling it elsewhere was very unprofessional and rude. When I showed him the wedding invitation to show that it is actually an event and I'm not buying it to sell it elsewhere so he started getting louder and denied saying that he accused me of selling it elsewhere. He left the scene saying i don't want to talk to you anymore. He didn't apologize for his rude behavior. I've always been the advocate of Canadian-made brands. I have supported Blackberry and similarly I always prefer No Frills/Real Canadian Superstore as they're Canadian. I'm a proud Canadian and buy from Canadian stores but the behavior I received was very disappointing to say the least.

I entered the SuperStore location at Argentia & Winston Churchill, Mississauga, ON on Thursday July 27, 2017 at 8:45AM. The video attached shows a fly trapped in a bread bag. I brought it to the attention of the folks in the bakery who immediately gasped and then threw the bag in the garbage. I am bringing this to your attention not to receive any compensation but to bring awareness to the staff to be more diligent when preparing goods for human consumption.
Thanks

Today I was in the washroom at your red deer superstore location. An employee named patricia left the room without washing her hands. When confronted patricia stated she didnt have to wash her hands because she used hand sanitizer.

when at customer service, I asked to speak to a manager. Shannon refused the request and insisted this was not an issue.

I now feel unsafe purchasing food from loblaws stores and suspect protocol was not followed in this case.

please call me to discuss and resolve this issue

I had an interview at the Real Canadian superstore in Courtenay BC on June 29, 2017. I was told I got the job, and gave them my banking information. I informed Kristie, the front end manager(this is who interviewed me and said I was hired), that i had to give my job two weeks notice and that I would be available by July 21, 2017. On July 9th 2017, I spoke with Correen the new bookkeeper, and told her I was available anytime. She told me that the boss was on vacation and I had to wait till he came back. On July 25th I went back to the store and asked if Jeff the new store manager was back, I then introduced myself and told him I was available anytime. He then informed me that last time I worked there my supervisor (who was fired shortly after I gave my notice and left .) (I was offered a full time job, and left on good terms) put "NO"as a rehire on my sheet. I do not know why as I was always an excellent employee(I had worked at this location two times before and was never late, never had been written up and never had a complaint and always worked hard) . I told Jeff the manager that I quit my job for them, told them this in the interview and waited three weeks. I asked Jeff when was he planning on telling me this, he just shrugged and said oh I thought someone phoned you. I have been out of work for a month, turned down other jobs while waiting for the superstore, and now I have no job. I am extremely upset and angry and this will not be the only place I complain. My name is Amy Godfrey and I will be phoning the head office to file a complaint as well.

Wednesday, July 26, 2017

I bought a sale item on July 20, 2017 and needed to exchange it for another item. To exchange the piece of clothing I went to the superstore in Brampton on Steeles Rd. After first going to the customer service department the gentleman working there directed me to the clothing department. The sales associate told me the item could not be returned or exchanged because it was a clearance item. She said being that the sticker was a certain color, green I believe, and that the prices ending in a 4 that was a clearance item.
How is a customer supposed to know that a green sticker means clearance?
How is a customer supposed to know that a price ending in a 4 means sale or clearance or anything different that another price?

To clarify further I asked for the clothing manager and explained to her that the policy that they are stating, which was that no clearance item could be exchanged because the policy is stated nowhere, but the receipt that is printed after, you have bought the item that is non-exchangeable or returnable. She added that the fact that it is Joe Fresh it could not be exchanged for anything but Joe Fresh anyways.
The thing is, there is an extra chance of, not, knowing the policies when you are at self checkout because it is not posted anywhere around that area and being that it is self-checkout plus the sales associate is not standing at their station in front of the checkout stations. I checked after I met with the clothing manager.
Please contact me if there are further questions or things to clarify.

Tuesday July 27, 2018

Real Canadian Superstore - Weston Rd/ 401

Approx 7:45 - 8:00 pm - check out isle

As we were about to check out our items at the counter, an argument was instigated by the customers and the cashier was sprayed with a toxic substance (assault) that became airborne and affected everyone in the near vicinity. Not only were we and other customers/ employees coughing, sneezing and gagging for air, we were left without assistance for more than 5 mins. In a state of panic, we bagged our own items and ran for safety as the air was polluted. We shop here quite often and know of security to be present but where was security/ management to address the emergency at the time of the assault and how can we protect customers like my self from falling victim to such random acts of violence again?

Your meals to go country kitchen is now closed from 2-4.in here everyday before a 12 hour shift to get a meal to go. 415pm today and they still don't have anything out. Why for the live of sanity would you close from 2-4? Whover made that decision should be fired. Now I get to go to work without a meal I actually enjoy. I'd normally be fine to just grab a chicken salad sandwich but your chicken salad is disgusting mush with brown lettuce between 2 wet pieces of bread. You are going to lose me as a custimer and i'll gladly go to sobeys close to home if I have to. Ridiculous.

I was shopping at store 01554 sat july 22 in meat department.I was looking at the large loin pork product in their cooler and noticed the temp was warm.I work as a food service supervisor with food safe so i was concerned the meat was warm.I first pointed it out to a young man stocking the other cooler but he proceeded to do nothing about it.I had notice the manger on floor and started to explain to him about the meat, his attitude towards me was dismissive and told me the cooler goes on defrost.I explained the meat was to warm and temp was reading 0 degree.He felt the meat admitted the meat was very warm and i was about to tell him a sign needs to be put up so no one buys it or removed.He very sarcasticly replied with a we know what to do maam! and walked away.Before he walked away from me i identified myself and told him i am a supervisor for food safe.I told the cashier about the situation and she said i was the second customer complaining about his treatment of guests to the store.Im appauled a person with that much rudeness is in a position of manager! the managers name is Sagar Kukreja interim.I spared phoning the health inspectar but will not buy meat from your stores again.

Thank you
Carol C.

I am very disappointed with the quantity of product available for advertised sales, specifically for chicken and pork. Pork tenderloin was on sale last week and when I went to purchase was told it was sold out. I was offered a rain cheque however was told that this item is not normally stocked so I most likely would not be able to purchase.

The previous two times that boneless chicken breast was on sale the store was sold out as well. I received a rain cheque and came back to the store two separate times and the chicken was still not in stock.

The superstore is not close to my home and I go out of my way to shop at your store as I have previously been happy with the produce and sales offered. I am very disappointed.

St. Catharines, ON location

i have encounter 2 cashiers who seems like they dont like their job. there is one filipino teenager guy who was texting while im paying my groceries and didnt even ask me if i need a bag. and one old filipina who was at number 14 on the till today if im not mistaken at 4:30 pm. She looked at customers like they dont want us to be there. Very poor in customer's service. i dont want to see those kind of people when in shopping

I have been fighting with what appears to be a computer for days now. I have 19440 in points. I have 2 receipts in my possesion with items that should have given me 1800 in points. I have email after email of ridiculousness. I have sent photos of the receipts, the items i purchased, and my card. Staff has told me that i cant collect points unless i use a pc financial mastercard which i know is garbage because i have been collecting for some time. I always enter my receipts on my phone app when i get home and have never had a problem but now when it comes to the point where my points are going to finally benefit me...you guys dont want to hold up your end of the bargain. I have provided my phone number and asked that a human contact me but all i get is email after email saying its been rectified ( NO IT HAS NOT) or that I need a mastercard! If you guys cant have humans to deal with the complaints to help rectify situations then just close down. I suppose ill get another generic email in response telling me all the benefits of pcplus instead of something that actually addresses my concern. Total crap.

Hi there yesterday I was shopping in superstore and a emply hit my with the re stock cart and cut my leg and ddidnt say anything just looked at me and carried on. My leg was bleeding and it was quite painful at the time... I'm usually easy going but this was a bit uncalled for. I left the store with blood running down my leg and a stoning pain. Not sure what you can do to help I just didn't have a pleasant time shopping on my lunch break at superstore.

This printer is on sale in your flyer. And its first day of sale. I went to westwindeinds superstore, calgary, N.E. from my work(in my break time) to grab this printer. There was like only one printer on shelf( which somebody took 15 secs before me). I asked an employee to check backstock if u guys have anythong in back stock and she asked her manager and manager said there is nothing in backstock. I mean its like first day of sale and u guys have only one piece in stock. Highly disappointing. I will next time go to walmart or canadian tire definately because whatever is in there flyer they have in stock.

I am disabled and rely completely on there being a Ride On, there for me at the Westwinds Superstore, I have taken this to Management, the response I get is " Yes, We've taken this to Head Office and they are not doing anything about it"
On Monday July 3rd, I make my way with difficulty to the Customer Service area and I am elated to see that the scooter is there. I sit on it and the light will not come on. I ask the woman at the counter, she told me that when she came in she noticed that it had not been plugged, so she had just plugged it in. I sat on it for 30 minutes waiting for it to charge and it was just not able to go. My problem doesn't just mean I have to wait, I use a service for the disabled community Access Calgary, they were scheduled to pick me up at 11. 00 am, I sat on the scooter, with flat battery at 10.00 am and it was 10.35, I had 8 items to get. One good thing is that the staff did get my items. Total bill was $27.00, I normally spend over $100 /week. So SuperStore yo lost some revenue and I am getting really fed up with the lack of interest in this store having only one scooter. I try to get there early to beat the others. I have been there and older people with canes are waiting for me to arrive back from my shopping, I say to them, there isn't much power left, it should be recharged. In Manotick Ontario there were there scooters Imagine!

Superstore used to make an in-store, fresh made Kale salad that was one of the best value products in the store; I used to buy many of them - so naturally you discontinued it.

The Kale salad you've replaced it with - is disgusting! I won't be buying ANY of them - and I note that they are the only salad in the display when all others sold...

And - to even find a single salad - fresh made, single serving salad - available after 5:00 pm - you know - dinner time - - to find product at those hours - forget it!

Too bad - the original Kale salad I used to buy - three at a time.

Today july 5th at around 6pm. I was at joe fresh counter to return some clothing. I was at 2nd number in que. The guy ahead of me was already taking ling as he had a lot of stuff to return and exchange. This employee of superstore (Vishal with half ponytail) cake and bumped in the line and told the cashier to serve the customer who was with him. She told him after she finishes with the current customer. I was watching and stayed quite after they were done buying all the stuff, I politely told the customer that if they realised that I was ahead of them. The customer who was with this guy visual genuinely apologised and said I did notice and told the guy that she was here before us but he still went ahead. I said it's ok it's not your fault and I turned towards vishal and politely told him that he should have realised. While I am saying this he cuts me off and raised his eye brows and shoulders on me and very rudely said (Oh you should have said something that time) I got very upset and I asked him that you should apologise instead you are misbehaving and instead of listening to me he said whatever and walked away. I called the manager yo take action and all your manager had to say was (I am sorry I will follow up with him). I was expecting some action right there. He should have called the guy to apologise but nothing happened. When I was leaving the store. The guy vishal saw me again and gave me a really dirty look. My 8 year old son was with me and my son said mom this guy is looking at you with a mad face.

I am really looking forward to see some serious action against him. I would really appreciate.

Thanks