Real Canadian Superstore / customer service

Newmarket, ON, Canada

Hi there. Went into your Newmarket location to EXCHANGE not return a pair of jeans. I asked her to please put the amount onto a gift card and I would go browse at my leisure. She folded up the jeans and said "we dont do that". But that will refund it onto the credit card they were purchased with. I replied that I didnt want the money back. I just want to shop for something else and my husband and his credit card are not here. Nope. Wouldnt do it. So, I will home 20 mins...get his card and then after she refunds my money...Ill go spend it somewhere else. And although I love Joe Fresh...wont be back. Not very good customer service

Sep 23, 2017

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