Real Canadian Superstore
reviews and complaints

I use click and collect every Tuesday with the same account and same payment information. For some reason today the transaction wouldn't go through (even though this card was used before and after at different retailers without any problem). I understand that mistakes happen and technology occasionally lets us down, but there was not even an apology or attempt to fix the situation. They had me sit and wait for half an hour in the click and collect parking spot before finally telling me that it wasn't going to work. Unfortunately I left without my groceries and over half an hour late for my next appointment. This was so frustrating! The manager was condescending in his tone and couldn't even offer an apology for the lost time and the computer system not working.

My family is going through a rough patch so I decided to try superstore diapers which were a lot cheaper. I should have spent the extra $$ to get pampers. My kids are getting bum rashes when they never did before, the diapers are constantly leaking, what kind of diaper can't make it through the night! Worst diapers ever and I can't afford to buy a different brand for two weeks.

I did a $1 refund from the annettes donut i bought coz i was charged $3 but it is on sale for 1.99, i even said good morning before reaching the counter, the name of the lady i spoke to is Ollie.

She called for a price check and i stood at the side waiting for their call back. She attended to another customer when the phone rang and it was confirmed that the donuts are priced as 1.99, i waited for her to finish with the other person. The other girl at the counter even asked if someone already attended to me. As courtesy, i smiled, nodded and pointed to Ollie to say that yes i am being helped.

So to make the long story short, she gave back the amount on my card. I was still putting the donuts back on my shopping bag when she rudely told me"welcome!" And was in a frown. I was surprised coz the whole time i was just quiet. i'm a person who is considerate and doesn't forget to say thank you to those people who helps me. It was not nice of her to say that because what did i do to her to treat me like that?she made me feel like i was rude, when i was just putting the donuts back in my bag. I was suppose to say thank you before l leave.

This is actually the 2nd time i had a bad experience with her. The 1st time, i also did a refund, i forgot to give the $2 off coupon from the cetaphil i bought to the cashier. When i gave it to her along with my receipt, she said about manufacturer refund (?) Im not sure or can't remember her explanation and just gave .50 cents to me. I was left in wonder why she didn't give me $2 back but i don't want to argue with her. I just shrugged it off.

If she's not happy interacting with people, she should work at the back and not at the front desk where helping customers is her main responsibility. I love superstore but she had put a bad light on my shopping experience with you. I was even happily greeted by your cashiers. Then all of a sudden she ruined everything.

I praise Tyler, the guy also working at the customer service. He's the best person to approach. Too bad he wasn't there on those two occasions i had to ask for help. I know those were only small amounts, but those things are what we customers look for when doing our groceries.

I will still go back to superstore coz i like it there but you really have a bad staff attitude with Ollie. Im not reporting to have her reprimanded or something but please remind her what her work is and how to properly treat a customer. I would understand if i was rude or told her something bad, but just because i was still fixing my groceries and i haven't even left yet she assumed that i didn't acknowledge her. 2nd time Ollie. I'm really upset.

Thank you for letting me share my experience today.

Good afternoon, I am writing to complain about a situation that has occurred more than a few times now. I understand that you price match with customers who bring in flyers from other stores. May I suggest that price matching NOT be allowed at an express lane. It is very frustrating when customers are holding up the line to price match more than one product in their cart.

Thank you for consideration.

I would like to draw the attention to the quality of the food being sold in Superstore at the # 1505, McPhillips St. Winnipeg location. While I would normally bring this up with the manufacturer of the food, the item in question is from its own "yellow color-no name" brand, which I believe should be more closely monitored.

Today April 3rd, 2018, we went to Superstore # 1505, McPhillips St. Winnipeg. We were in rush, so we grabbed what we wanted and headed home. While I was cooking, I took the "Shredded nacho cheese blend pack" ([protected]) and checked the expiry date before using it as I couldn't check at the store. Guess what! Expiry date is March 16th, 2018. Superstore was selling expired food at their stores. 19 days after the due amount.

Then my husband ran to the store and informed. He just got it exchanged free and apparently, there was a bunch of expired packs at that time. When he inquired further, he was told by one of the superstore employees that although cheese expired there won't be an issue for health.

This clearly shows that the superstore doesn't value customer's health.

How they risk their customer's health? What If I trust superstore and used cheese without checking expiry date? What if I got sick? Who pays my medical and my bills?

I have attached images of the product which mentioned the expiry date as well as my receipt.

It was such disappointment today.

Regards,
Sewwandi Hansanie Hettiarachchi
[protected]@hotmail.com
+[protected]

I bought a 8.2 kg turkey March 28, 2018 at the Superstore in Georgetown Ontario for my Easter dinner today. I put it in the fridge to thaw and took it out this morning to prepare. I opened the netting and the plastic and all the liquid that came out was curdled and the turkey smelled funny, like freezer burn. I am having 10 people for dinner today and none of the stores are open. What am I supposed to do now. I have saved the packaging and the receipt. I am so, so upset, really, what do I do for dinner. I guess they will have to eat bread and the vegetable. I could cry right now. Unbelievable!

@Superstore in Strathroy, On.
My friend & I we purchase on the Bulk department 'Tarallini Fennel' code #11626- where the price was $41.80 per kilo. We believe it is a mistake calculating, the retail price. The same item in others chain-stores, is approx. $11 per kilo. I called the manager answer: Nothing to do with pricing; I called customer main office answer: they will check .. I really would like to know if was an honest mistake of calculation or is 'normal' price for that store.
Please let us know. Thank you

Purchased a zucchini in the Langford, BC, Canada on March 26 th and by Tuesday March 27 th, the vegetable was limp and in edible and had to be disposed of. This is in unacceptable. If fresh vegetables are sold they should last in correct storage conditions more than 1 day.
This is the not the first time that we have experienced this problem at this location. We are unclear if the problem persist in other locations. When a consumer purchases a fresh vegetable the expectation is that they can take the item home and consume it it in a reasonable period. The reasonable period is based on the standard storage conditions commonly detailed in public forums and published materials. If the said vegetable, does not meet the minimum expectations, the consumer is clearly being sold a product that is substandard. This is one more reason the consumer will not chose your store for future purchases. The problem is so easy to fix.

About 2 months ago I had a hard time trying to get coffeemate hazelnut cream. Both supetstore did not have it in stock . I went 2 weeks w/o my favorite cream . I went to superstore twice this weekend Sat &Sun . And now today there is none . As a regular customer I m pretty upset that there is no product (hazelnut) . Now I have to go somewhere else to find my product . When u email me back I will give u my pc optimum # so u can see yourself that it's always on my list . I would hope that I would not need to shop anywhere else for my grocery needs that I get every weekend .

On my recent visit I noticed that the signs in superstore had English and Chinese but not my mother language. My parents and relatives who are elders are unable to find the things they need because there is no Punjabi written on the signs. Please add the language as my relatives find that it takes too much time that is a waste. It's easy for Asians but not for those who cannot read Chinese or English.

I was told today for the "very 1st time" at RCSS Milton by Ronnie (supervisor) that I cannot price match and use a coupon for the same item?

FYI The price matching was requested against Metro and No Frills offers and the coupons were from the RCSS coupon board and smartsource. ca

Ohhhh... and by the way I was also told that I would need to go to Metro & No Frills to buy those items if I wanted to use the coupons?

Extremely extremely disappointed... but thankfully I am surrounded by other great grocery stores to whom customers matter, and where I was able to conveniently purchase my products and avail my coupons without an issue.

This was a very good store, and was my main supermarket.
Lately it become worst and worst, the products are switch around and there are far less choice then fresco or no frills.

Today there was very little variety at fresh produce, no radicio, no parsley, there was no president choice cheeses like Comte or other French chess...overall very neglected store, at 10 half of produce bins were empty.

The cashier did not help with packing, although was not very busy.

I purchased almonds from the bulk section from East Superstore in Regina, SK. It happened second times. Within two days it starts smelling bad like old rotten oil. It is not edible. I had to throw out all the nuts. I have lost my receipt. Otherwise I would return it. It costs me around $10 loss. Please check with the supplier. I am a customer of Superstore for six years straight. This is the first time I am making complain about the food quality.

I have been shopping at your store in port coquitlam, bc - lougheed and westwood street for over 20 years. I went in yesterday and it was all moved around shelves were empty some of the isles are double the length some were still short it was like an obstacle course or maze . It is a bad design and almost everyone shopping at the same time as me was saying the same thing. Alot of frustrated and unhappy customers in your store yesterday. March 13/18 And then to top it off there were only 2 cashiers besides the express this was at 530 pm it was busy and lined up. I asked one of your employees who was taking item from a closed til if they had anymore cashiers to put on since it was so busy and lined up and she just said nope and walked away. If i didn't need what i had in my buggy i would have walked out and went else where. Which if this is how it will be from now on i will be changing stores.

Date: March 11, 2018
Time: 11:54
The cashier is a south Indian Asian female staff. Name on the receipt is "Mala" or "Kelly A".
You need to retrain this staff in the "basics of customer service".

I always go to Walmart to do my grocery shopping even though I have a PC card. Since I don't go to the superstores, I have no idea of your "TAP THE CARD FOR POINTS" feature.

Once I reached the cashier counter, this staff told me to tap my card for points. I inserted my PC card in the card machine instead; so my points did not register on her machine. Below is our conversation:
Cashier: "What are you doing? Tap your card! You don't know how to tap your card?"
(Staff and other customers are staring at us at this point while she was humiliating me. She was caught off guard that I retaliated against her statement.)
Me: "Yes, I don't know how to tap! I never do grocery here (superstore), I always go to Walmart."
Cashier: "It is simple to do!" (She took my card then tapped it in the machine.)
Me: "Yes anything is always simple to do if you know what you are doing, Isn't it?"
(The cashier did not reply at this point and never apologized .)

This (Mala/Kelly A) South Indian Asian cashier must be informed that customer service is not about lecturing customers on how to use your products. Instead, her job is to promote and assist customers in using your facilities.

This cashier must be made aware that customers like me have more important things to do in life than know how to "TAP YOUR POINTS" in your machine. She cannot assume that all customers who walk in your store will know your facilities. It's her job to be at our service; not embarrass customers for being unfamiliar with your facilities.

I travel business class whenever I fly out of Canada. I know how to recline a business class seat and activate it massage features. If by some stroke of luck, this cashier travels as my seat mate in my flight and I tell her "What are you doing? You don't know how to ACTIVATE YOUR SEAT MASSAGE feature?" in front of the staff and other passengers. How would she feel about that?

She needs to be trained with the principles of empathy. I want to congratulate her for creating a dissatisfied customer in me. I am sure she will create more disgruntled customer with her type of attitude.

Bought three gift cards for Christmas gifts...two movie passes and a Sephora card..one of the 25$ movie cards had no money on it when my niece tried to use it(very embarrassing).I would like to have a reply as to how this can be remedied..thanks.Im not sure if the store would have a record of the purchase as I probably won't be able to find it by now

Hello,

I bought groceries from Mission BC Superstore location today around 11:00. I was treated very poorly by a cashier name [name removed] or [name removed] on check out 2. She denigrated me from the beginning and was extremely passive aggressive towards me. I did not retaliate as it is not my way to deal with issues. I had a lot to carry in my basket and place it on the conveyor belt and proceeded to take things out and put them on the it. There was no one behind me and in this way their was no great rush. She just kept on moving the conveyor belt as I was struggling to take all of the items out and put them on it in time. She then treated me very callously when it came to me not being able to find my points card. Lastly I was rushing like mad to bag my groceries and get out the way and she she said in a demeaning tone that a couple was waiting to get around me. I was almost done and they had not asked me to move nor had I seen that they were finished as I was in a frenzy to pack my stuff and get out of the way. She was extremely degrading towards me. An absolutely appalling woman and damn right [censor]. Horrible experience NASTY woman.

So I am writing regarding a complaint I have about the lady that manages the heritage valley superstore in edmonton. And I am writing because this has been twice in one week..
First time was because there was a sale on purex laundry detergent so I bought it and upon checkout it came up at regular price, so the cashier called the "manager" over who is a brown skinned lady with long black hair that does not wear a name tag. This lady and I walked back to the isle so I could physically show her the sale... She looked and saw the sale tag there and we were able to corespond it with the item. There was also the regular price tag still there beside it.. This "manager" actually argued with me even though it was right there in front of her. I asked her if she would remove the sale tag if the item was not on sale so that it didn't confuse other customers and her response was "no. Have a nice night" and she actually just turned and walked away leaving the sale price there and it remained there for 2 more days! Apparently she is not knowledgeable with scanning codes of practice and it's extremely unprofessional to walk away from a customer when they are making a reasonable request. Anyways I went to customer service and refunded the item.
Thats not even the scary problem!
So this evening I went back to the superstore as it's across the street from me to get dinner. I paid at the self checkout. I forgot that the credit card I used was unpinned and needed a signature and I put it in the chip reader.
When the transaction was finished the self checkout system asked me to wait for an attendant and I knew it was because they needed my signature for the credit card.. The same "manager" was at the customer service desk and decided she did not want to come over so she did an override on the system!
Are you kidding me? So you aren't going to fulfill your legal obligations because you don't want to talk to your customers! That has to be one of the most unprofessional experiences I have ever had. My card needed a signature for anti-fraud prevention and that store manager did not care one bit. I walked up to her with my receipt and asked her for a pen and told her that it was actually her legal obligation to come over to me and collect my signature!
What if that wasn't me who swiped that card? She would have let a fraud transaction go through because of her negligence.
It makes me now concerned to shop there. I will not be going to that store anymore since the "manager" cannot process cards properly and that's actually a very very serious thing! I am actually just dumbfounded by the lack of professionalism.

Edmonton Windermere, Clothing Department Manager, Feb 19 ~ 4pm. I used to enjoy Superstore for the fact that I can have a diverse shopping list and I can make it my one stop shop. We tend to only come through about once a month and the receipt is always in the several hundred dollar category. I had purchased a sweater from the clothing department in October that was too small. The tags and receipt were kept attached, intact, and taped to the sweater for return/exchange. Now, life gets busy, and the sweater was put to the side and forgotten about for 5 months. I understand this is a long amount of time, but as the policy reads on the receipt, refund up to 90 days, return for exchange past 90. Ok, sounds simple enough. I came to the clothing cashier with a couple of items for my daughter, well over the approx value of the sweater. When I presented the sweater (~$45) and with tags and receipt (~$280) they rang it up as $7.95 in exchange value. The sweater was now on discount as it was out of season and they would not use my purchase price as an exchange price. Needless to say they retrieved the department manager when I tried to reason with them that I didn't pay $7.95 and wouldn't accept $7.95 in exchange, as nowhere in their policy could they point out this was allowed. The manager immediately looked at me like a lesser person. "You know it's March right?" Counting on her fingers, "That's like, five months" and continuing to belittle me like a bouncer on a Saturday night power trip. With me stating, "nowhere in your policy does it state that the exchange is anything but the purchase price stated on the receipt." "Look at my receipt. You're willing to upset a customer that regularly spends hundreds of dollars at your store over a $30 exchange difference?" "$7.95 is all I'm willing to give you in exchange". Sorry to say I took the exchange to use on one tiny item for my daughter, left the store and will not return. That's OUR unwritten policy.

They displayed a product with the wrong price and I purchased it. Product scanned the wrong price. I had to wait at customer service for about 30min to get service to fix the wrong charge and they checked the price and said oh that is not for this product and they didn't follow scan code of practice. So they made me buy the product and wait at the customer service desk and at the end, I lost 30min of my life that I cannot get back.
If you build a big display and make people buy it by making them think it is a good deal, I think it is fraud