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Real Canadian Superstore
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Real Canadian Superstore
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www.realcanadiansuperstore.ca
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1.1 678 Reviews

Real Canadian Superstore Complaints Summary

11 Resolved
664 Unresolved
Our verdict: If considering services from Real Canadian Superstore with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Real Canadian Superstore reviews & complaints 678

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Newest Real Canadian Superstore reviews & complaints

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M
6:45 pm EDT

Real Canadian Superstore mann's snap peas

I don't get it. We shop nearly exclusively at the deerfoot meadows superstore in calgary. Generally, we find everything we want, with one exception. Pretty much every time we go, the area for mann's snap peas is empty, and we have enough to drive somewhere else to get them. I'm referring to the smaller bags (227 g).
Clearly, they sell out quickly. Isn't that reason enough to have more on the shelf? They sell!
I am getting so sick of rolling my eyes up, having to say "gotta go over to walmart again", because that one item is constantly not there.

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8:16 pm EDT
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Real Canadian Superstore cashier

My family and I have been shopping exclusively at the real canadian superstore for 6 years now with nothing but good good prices and great customer service . no complaints until today. I went thru cash line 4 at 17:03 and had the misfortune of meeting the rudest or the person with the lowest customer service skills I have ever come across. I think her name was Emma. As usual I greet the cashier to wich she responded " I'm not done with him yet ( referring to the gentleman paying his bill ) so you will have to wait " she then grabbed my basket that was stil on the belt and agressively handed it to me saying " this can't be here you have to take it to the back" she refused to accept my pc plus card until I had taken the basket back . she then complained leaving the basked in the belt would make her work harder ( I've worked as a cashier and really found there was no difference in the ammount of work if the basket is there or not ) I am normally understanding of poor customer service since I have worked the field and I know people are dificult and they get paid little. But this level of agression and willingness to argue with a customer can really damage the image of your company if you care at all about that. Very sad because this is my favourite store in town and recommend it to all my friends and family

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12:58 pm EDT

Real Canadian Superstore credit card pushers.

As of a few months now I'm getting really sick of the Credit Card pushers in the stores. I was accosted twice within 5 minutes. Now they are standing at the entrance and bugging me about getting a credit card. At least they aren't being as pushy as they once were, but still. I would I like to enter the store without being harassed as I'm walking in.

This was in Calgary, Alberta. The store was in NW. Just off of 4 st. NW and about 64 Ave. NW.

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6:15 pm EDT

Real Canadian Superstore product organization

This has bothered me for some time and after looking for black beans in one of your stores today and finding 3 different sections of beans, I finally have to ask why? This also applies to Soya sauce. Teriyaki sauce. Tortilla shells. Salsa. Crackers. It has become so difficult to find products, and now even worse since the re-organization of the store when wine was introduced, I'm almost finished shopping at Canadian Superstore. It was difficult to find assistance from an employee as well. My time is valuable to me and I shouldn't have to spend 15 minutes trying to find a can of beans.
Please consider a serious re-organization and stream lining of your product placement.
Regards.
Dave Leimert

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1:44 pm EDT

Real Canadian Superstore music

Can you please change the music playing in the stores. Not even my parents listen to this music. I stayed for half an hour to shop but the music was so depressing celin dion I will always love Yuuuuuuuuuu! Wow what an ear ache. I feel sorry for the employees 3 years ago you had more upbeat music destinys child, guns n roses, just to name a few. What is happening now ? Music does have an effect on people's attitude so why are you depressing people with love ballads ?

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12:23 pm EDT

Real Canadian Superstore customer service

Good afternoon! Today April 29, 2017 I've made a purchase at Regent location in Winnipeg for 220.00 on my MasterCard and 30.00 on my debit card and wanted to take advantage of the offer "Spend $ 250 and receive $25 gift card". The cashier was extremely friendly and willing to help. However, her supervisor create an excuse that it is two different bills and even through transaction was not completed and I could add this 30.00 amount to my bigger bill she didn't want make any effort and help. It is a second time when staff at this location doing something like that and today they saved themselves $25.00 but lost the family of five as a customers. I am very disappointed and wanted to share with somebody, because I think that offers suppose make customers happy.

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8:49 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Real Canadian Superstore Store

April 24 2017 I had been shopping for a small amount of items and when I went to pay I had to wait as so many people were ignoring 16 limit express lanes. Then was told debit was not working, I had to cycle to my bank and back to complete the purchase. What had happened?
Also, I had requested to have my prescriptions ready for later this week, and was phoned back and told that the brand of medicine I needed due to lactose intolerance and side effects of other brands was unavailable from the manufacturer. The manufacturers website still lists this, and I have been in touch.
This is the Regina Saskatchewan Prince of Wales Superstore.
I have had trouble with hatred in Regina in the past

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6:19 pm EDT

Real Canadian Superstore ignored/rude service

04/24/2017 I was walking up to one of the self checkout machines and heard someone say "It's not working." From behind my back. Which I assumed meant there was a problem with that particular machine, which is understandable. When I turned and asked the superstore employee who was an middle to older aged woman wearing a pink head scarf on her head "Are all these machines not working?" She immediately walked away from me and didn't answer my question. As loyal customer this was unacceptable and insulting. There have been many more incidents but, this has been a pattern in recent years. As a Canadian, manners and courtesy are very important especially working in a public setting. However I didn't see any today in Windermere Way Southwest Edmonton Super Store and it's been a pattern at most locations that has been getting worse.

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5:27 pm EDT

Real Canadian Superstore lack of customer service

At the Strathroy, Ontario, Canada Superstore, I went in there today to buy a few groceries. After spending a half hour or more shopping, I got in line to pay, with the intention of paying by debit. Someone behind me in line said he thought there was a problem with the debit, so when I got close to the checkout clerk, I asked if my debit card was okay. She said "it might be...try it".

Apparently, the debit service was down all day, and the person in front of me abandoned their groceries in frustration. Fortunately, I had just enough cash with me to complete my purchase.

So...Why, why, why, did the store management not let the customers know there was no debit available? Why not a simple sign at the checkout, and at the front entrance? This would save your "Customers" an hour or more of wasted shopping time.

From now on, I will take the 20 minute drive into London to shop at Sobey's or Metro.

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Jay D Dawson
, US
Apr 24, 2017 8:53 pm EDT

It just happened to me, no signs, in Surrey, bc. extremely busy, long line at the till. I get to the cashier, and after she Rings my groceries through she then explains my debit card may or may not work after two tries it did not work I abandoned my groceries until frustrated and went to the customer service where has to speak to the manager. After speaking to the manager about no signs he said other customers had taken signs down. I said how about training your Cashiers to speak more clearly while people stand in line or put a greeter at the door explaining. Could make arrangements before not after. very frustrated and unhappy with the service they told me I could use their bank machine to get cash which of course cost me $3. Boo to you at a major grocery chain store

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M
11:40 am EDT

Real Canadian Superstore negative treatment of employees

Good day to you;

I am writing because of the harsh treatment my Wife (Maria Mackey) has been receiving while in training at the Superstore, Optical Dept. in Winnipeg, Mb on Sargent Ave.
The manager has not been giving her any hands-on training, the verbal instruction she receives from him is given without patience or kindness. He expects her to handle customers on the cash machine when has not been shown how to use it or how to address customers and receive their payment.
He has been quite rude, tell her on a few occasions that he doesn't have time to train anyone and continuously embarrasses her in front of customers. She is only brought in once a week for a 4 hour training shift. She has been going for training for 6 weeks, 18 hrs total and he refuses to give her any hand-on training. He has had my Wife walking on eggshells since the first week. This is a very negative Superstore employee experience. My Wife almost feels like tears may come soon.
How can this situation be resolved without Fernando the Manager taking it out on my Wife?

Sincerely,

Michael Mackey

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Update by 777Michael777
Apr 13, 2017 11:43 am EDT

April 13, 2017

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1:55 am EDT
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Real Canadian Superstore bad customer service

Me and my wife were shopping at surrey superstore at king George and 72nd St and I arrived at 10 pm on April 11th, I was shopping and at 10:55pm the security kept yelling and aiming with her hands for us to leave which we didn't like because that's rude the security told her supervisor and the supervisor did the same thing yelling and asking us agressivley to leave, then we left, so we are customers of superstore but we were extreme disappointed, so i am asking for compensation, even if it's a super store gift card I would accept it, you can mail it to me, and also have a word with the staff in that store,
thanks

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K
11:59 pm EDT

Real Canadian Superstore romaine lettuce or leaf lettuce

hello I own a cafe and shop daily at your store but the price of lettuce is through the roof. I constantly complain to the store manage about the lettuce but have not been heard, they tell me there is a national program to remove the outside lettuce leaves and then i call you and was told there is no such program so i tell the manager of my store here in courtenay and they just pay no attention. the lettuce is so small to begin with and then they take off the outside leaves and then you want us to pay 3.00 for a tiny head of lettuce. and then today I go to get lettuce and again they have been shorted. gee I did not know I could add a picture so next time i will get a picture of the lettuce for you, probably tomorrow

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11:14 pm EDT
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Real Canadian Superstore crackle barrel cheese old light

On March 31, 2017 I bought Crackle Barrell Old Cheddar Light cheese block on sale for $5.98/regular $7.97. Item code [protected].

When I opened it I discovered it was completely covered in mold and had to throw it out. The expiry date was 3017.MA.07.

This is the first time this has happened to me. I know it must have just been a mistake but I would like a replacement block of cheese please.

My receipt code for that day was
[protected] 01523 at your Chilliwack, BC store.

Thank you,

Kimberly Goertzen

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10:21 pm EDT
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Real Canadian Superstore customer service at the gas bar

On April 4, 2017 I purchased fuel at 333 Seymour BLvd, North Vancouver, BC on pump #5. The attendant is Rochelle and my slip # is 354421. On the day of my visit, Rochelle verbally reprimanded me for backing into the gas pump to reach my gas tank. I explained to her that the female customer in front of me did the same thing . I could have pulled in forward to the gas pump for the side of my gas tank but that customer decided to pull ahead and back in. So i copied her. I wondered why I was being singled out so I asked her if she was going to point this out to that customer. She said that she saw me do it but didn't see her and she could not leave her station because she was alone. In response to both points, she could see the other person who was still parked backwards on the surveillance screen and I saw a fellow employee go into the back of the store when I arrived. If she wanted to address backing in as an issue, she could have arranged to speak with the other lady. So my complaint is that I am requesting an investigation in connection with this incident. I had left my eye glasses in the gasbar and when I got to the Superstore, I asked customer service to call over to ask if I left them. They confirmed that I did so I went back and retrieved them. I did not look at the glasses then but when I went to use them today I discovered that they are broken. I am a professor and I rely on my glasses. I took them to On Time Optical and they could not do anything with them and the fellow confirmed that they are broken and it would take a huge effort to break them. He believes it was deliberate. I want to investigate if Rochelle may have broken my glasses out of spite. I knew she was not happy when I challenged her earlier that day but I did because I felt that I was being singled out. My glasses only passed between her hands and mine before this happened. I live alone so no one touches my glasses and I look after them. I need them for my work. I am hoping that if she broke them and is willing to admit it that she will make restitution and fix them.

Thanks,

Georgina

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5:09 pm EDT

Real Canadian Superstore deli department

To whom it may concern,
Since last week i have gone to your store to get either Hungarian salami or pepper salami, i have been there 3 times and still nothing? Yet on my pc points card it tells me if i spend so much on buying salami i can earn points? Yet your store has not had it in over a week? I go to the gateway store 2 to 3 times per week, because I live down the street from your store, i have a broken back injury and its hard to get around and what my complaint is that I have been asking the deli department when will they be receiving the salami and i keep getting the same dang answer.. "I don't know?" To me thats not an answer, how is it they do not know when a shipment is coming in? The last time i was in the store was last Saturday morning at 845am when your store offered no tax, half of the shelves were empty or the product so pushed back with no store personnel in site to help bring products forward, i am thankful that i had a few gentlemen help me in order to grab products that i needed were, snuggle dryer sheets, pasta sauce, chocolate pudding, oranger juice in the refrigerator department. Now how am i to get points on deli Hungarian salami or pepper salami if its not in your store as advertised with pc points?

Angel Kovacsfi

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9:14 pm EDT
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Real Canadian Superstore bc flag on the store

Hello There,
I live in Vancouver, and often go to the Canadian Superstore at Main and Marine Drive. During my last visit, I observed 2 flag posts on the store. One is for Canadian flag and the other one is for BC flag(provincial). Unfortuanately the BC flag is not in a good shape, and torn at the edge. Being a BC resident, I request you to change it with the new flag as soon as possible.
Thank you!
-Bhaumik

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8:54 pm EDT
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Real Canadian Superstore service

Dated: 31/03/17, i did shopping from superstore (store 01549 & 01567), and with the gap of 2 hours, i did shopping and make $250 and eligible for free gift of the week which is pc turkey worth of $24,
here is the point, am muslim and i told them that i can not take pc turkey because it is not halal it is my religious issue. They said we have halal turkey but it is expensive so we can not substitute your free gift with any other gift. They can give me 25000 pc points which is value of $25.
But she said that either you have to take that pc turkey or have to leave your gift. Here i come to know that loblaw / superstore ignoring minorities needs and their faith. Or can i assume that being muslim do not do shopping from superstore because we are not allowed eligible for free gifts because it is our religious problem that we can only eat halal meat. Is that what the customer service is trained by loblaw in their managers meeting.
I need answer of my question please, because i want to report this to media that real canadian superstore is launching anti-muslim campaign through their weekly $250 sale gifts,
i can provide my shopping bills that am eligible for the free gift and i can mention the name of the front desk lady if asked.

Thanks.

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itak
, US
Apr 14, 2017 8:41 pm EDT
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The customer knew what the gift would be and should not have participated if she does not want that particular gift, or she can pass the gift to a friend. For example, if a vegetarian won the gift, the gift should still be a turkey. Prizes cannot be personalized to the individual's personal values.

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C
3:31 pm EDT

Real Canadian Superstore bad seafood

I bought the pepper bbq chum salmon tips from the Kelowna store on Baron. It was mushy and totally white inside and tasted bad. Like it had been thawed and rozen several times I spit it out because it tasted very bad. S I didnt get sick but might have if I would of ate more. I hope they are going to take it off the shelf so one no gets sick. I wont trust superstore for fresh fish again.
Corinna

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8:59 pm EDT

Real Canadian Superstore unhelpful customer service

Hi. I went to to superstore saint james winnipeg manitoba. I shop worth $275 and because of that i get a free item. The problem is the free item is a 1kg bunny chocolate which is ok if im not allergic. So i ask the customer service if i could claim it next week instead because i wont be able to eat it and it will go to waste. But the customer service is not even helpful and just keep forcing me to take the chocolate.

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9:50 am EDT

Real Canadian Superstore gluten free products and organic products together

Good Morning,
I'm just writing to inform that I think superstore has done a wonderful job adding a gluten free and organic food aisle. It helps me to find my products faster.
However, I have celiac disease and I am several allergic to gluten. In the last two years I have grabbed two products that were organic by mistake because:
1.they are in the same freezer as gluten free products
2.the labels of the packages appear similar
I confused waffles and hamburger buns.

This has caused me aching stomach pains because I absorbed gluten. Anyways I hope suprestore will look into separating organic and gluten foods. Gluten is a severe allergy that ppl have and organic is a lifestyle people choose to live with.

Please help separate those foods into two different freezers

Thank you

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Real Canadian Superstore In-depth Review

Store Layout and Organization: The Real Canadian Superstore has a well-organized and spacious layout, making it easy to navigate through the aisles. The different sections are clearly labeled, and the shelves are neatly stocked, making it convenient to find what you need.

Product Variety and Availability: The store offers a wide range of products, from groceries to household items, ensuring that customers can find everything they need in one place. The shelves are well-stocked, and I rarely encounter any out-of-stock items.

Pricing and Value for Money: Real Canadian Superstore offers competitive prices, and I find their products to be reasonably priced compared to other supermarkets. The store also frequently offers promotions and discounts, providing excellent value for money.

Customer Service and Staff Knowledge: The staff at Real Canadian Superstore are friendly, approachable, and knowledgeable. They are always willing to assist customers and provide helpful recommendations. I appreciate their excellent customer service.

Online Shopping Experience: The online shopping experience at Real Canadian Superstore is convenient and user-friendly. The website is easy to navigate, and I can easily find the products I need. The checkout process is smooth, and I appreciate the option for home delivery or pickup.

Delivery and Pickup Options: Real Canadian Superstore offers both delivery and pickup options, which is incredibly convenient. The delivery service is reliable, and the items are always well-packaged. The pickup option is also efficient, with minimal wait times.

Loyalty Program and Promotions: Real Canadian Superstore has a loyalty program that offers great benefits to its members. I enjoy earning points on my purchases, which can be redeemed for discounts or free products. The store also frequently runs promotions and offers exclusive deals to loyalty program members.

Quality of Fresh Produce and Perishable Items: The fresh produce and perishable items at Real Canadian Superstore are of high quality. The fruits and vegetables are fresh and well-maintained, and the meat and seafood are always fresh and well-packaged. I trust the store's commitment to providing quality products.

Cleanliness and Hygiene Standards: Real Canadian Superstore maintains high cleanliness and hygiene standards. The store is always clean and well-maintained, and I appreciate the efforts taken to ensure a safe and hygienic shopping environment.

Accessibility and Parking Facilities: The store is easily accessible, with ample parking facilities available. There are designated parking spaces for disabled customers, ensuring convenience for all shoppers.

Return and Refund Policy: Real Canadian Superstore has a fair and customer-friendly return and refund policy. I have had no issues with returning or exchanging products, and the process is hassle-free.

Overall Shopping Experience: My overall shopping experience at Real Canadian Superstore has been consistently positive. The store offers a wide variety of products, competitive prices, excellent customer service, and convenient online shopping options. I highly recommend shopping here.

Comparison with Competitors: Real Canadian Superstore stands out from its competitors due to its extensive product variety, competitive prices, and excellent customer service. It is my go-to supermarket for all my shopping needs.

Community Involvement and Corporate Social Responsibility: Real Canadian Superstore actively participates in community involvement and demonstrates corporate social responsibility. They support local charities and initiatives, making a positive impact on the community.

Recommendations for Improvement: While Real Canadian Superstore provides an overall excellent shopping experience, one area for improvement could be to increase the availability of organic and specialty products. This would cater to the growing demand for healthier and niche food options.

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Real Canadian Superstore contacts

Phone number

1866 999 9890

Website

www.realcanadiansuperstore.ca

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