Real Canadian Superstore
reviews and complaints

Re store 1545

When I was in the store on November 30/17, I needed to use the washroom which is on a mezzanine. I noticed the panel where the elevator button is was extremely filthy. It appears to have not been cleaned for a very long time. When the elevator arrived and I stepped in, once again I hated to touch the button to take me upstairs because it was so very dirty. The button panels and the entire elevator car was terribly filthy, including the door. It appeared it had never been cleaned or at least not in a very long time. The bathroom itself was not bad. It appeared that someone had cleaned it fairly recently. The floor appeared to have been vaguely washed with a string mop as bits of the mop were torn off on stall edges and there was a lot of dirt where the big mop couldn't reach.
I was happy to take the stairs back down so I didn't have to touch the dirty button panel upstairs or in the elevator again.

The problem here is customer impression as well as health concerns. If a store that mostly sells food leaves this area so dirty, one has to wonder what effort is made in the rest of the store, especially where customers can't see. I know at times in the past I have gagged when opening the doors to the dairy where milk is kept, from the terrible smell of bad dairy products. I have also complained in the summer for the disgusting condition of the parking and cart areas outside, with dirty diapers squashed into the ground in front of the carts. At that time a man called a manager told me that the part time guy that does that works part time and had already finished for the day so there was nothing he could do. The next day I went back and nothing had changed.

The desirable resolution is to have this store pay some attention to the unsightly, unhealthy, and neglectful condition of the Superstore property at this location. I hope this is within your ability to see to it asap.

I was shopping at superstore in south regina and was facing an issue with paying for items on self pay counters. So I asked for help from the customer service staff standing there. Customer service rep. Nishil was very rude and his approach was very offensive at south regina superstore on 5th Dec, 2017. I dont think Nishil knows anything about how to talk to a customer and I felt really offended with his behaviour.

My name is Nisha. I went to superstore located at 5031 44 street Lloydminster, Alberta on 4th December, 2017 at 4:32 pm. when we went to cashier, a lady named "Jessica" at checkout point asked me very rudely "what type of apple is this?" when I replied that I actually do not remember that. that lady relied that is my(customer's) responsibility to check what type of product is that and asked me to check that product, I was shocked and felt so humiliated. As my point of view, cashier should know all the item code and if she does not know, its her responsibility to check it not mine. I did not make any issue at that time as I was in hurry. Later on when I came back, I came to know that she refused to do price change with one of our item( we bought methi leaf(Product no.59994) and the price was $1.75 when you buy 2, we wanted to buy 4 of them but unfortunately there was only 3 left ). so we asked her if she can give us one on $1.75 and she replied spontaneously and very rudely that she cannot make that. even she did not ask our pc point card from which we could have earned 410 points. I could not bear that. therefore, I went to the CSM named Holly and she told that cashier lady(Jessica) that she has to do that and at that time she(Jessica) made faces. It was very rude and unexpected. Holly (CSM)was so nice and professional. she handled it very nicely. I am glad that you have this type of person too. I complaint because I do not tolerate this type of behaviour in future. she could have show such an attitude to other customers too.

The Superstore on 130th Avenue SE Calgary uses a floor polisher that emits terrible fumes through out the store. Today being December 3rd, 2017 I was pushing my cart quite a ways behind it noticing that there is huge plumes of smoke coming from the machine and the stench was unbearably toxic. Within 5 minutes of noticing the smoke the alarms went off and we were all told to leave because there was a small fire in the store...hello, it was the floor polisher. Fire Department arrive and put out the fire with an extinguisher which could have been done by any staff member, hell I have taken a fire extinguisher course, I could have put the fire out myself. Stores should not be able to use equipment that emit toxic fumes. I am pretty sure they can invest in a machine that runs on rechargeable batteries. Come on Superstore, don't be so cheap and invest in one. This is 2017, I am sure they exist.

Oh and by the way, can this location please not stock rotten or spoiling produce on their shelves? Almost 100% of the time the produce is going bad or is down right rotten. I wouldn't feed that to pigs on a farm. I will be contacting Market Place as they are always dying for a story. I will even send numerous pictures I have taken of the rotten food on the shelves that this location is selling. Bye Superstore, hello Costco for all my produce.

Hello,

I am extremely dissapointed in the poor quality and expired product I purchased. I boughyt the PC Organics salted popcorn regularly from the Superstore. Well, it must have been a bad batch because the popcorn is completely coated in salt to the point it is inedible. I also threw up when I unknowingly put a piece of popcorn in my mouth. Then I noticed on the bag the popcorn expired November 8th. That just added insult to injury. This happens too often and I'm getting fed up.

I've noticed prices going up and up at superstore and shoppers and more people saying they are switching to sobeys and I remain loyal but I don't know for how long. I hate to waste money on a product that is poor inedible quality.

The number under the expiration date on the bag is: [protected]

The UPC is: [protected]

You can see the excessive coating of salt on the popcorn in the photi

Hello,

I was picking up an online grocery order this afternoon from the Superstore on 137 Ave location in Edmonton.

Friendly and prompt service with actually loading the groceries into my vehicle and I am quite happy with the service! I would like to preface this by saying that in no way was this the fault of the employee who helped me:

She was sick. She let me know through small talk that she had a bad cold and had been nauseous and vomiting for the entire week and that she was feeling awful. I felt bad for her but the point is she is working with food which I will be serving to my family - of whom have autoimmune diseases. This is a health and safety issue.

I am not looking for compensation but I think that staff members who are extremely ill shouldn't not be allowed where the majority of the store is food. They should also not be forced into coming in if they are unwell. The vast majority of people would prefer a longer wait than dealing with the stomach flu.

Should you like to discuss this further, please contact me at [protected].

Alex

On Sunday November 28, 2017 @ approx 4:30 p.m went to superstore at 2132 Mcphillips St in Winnipeg Manitoba telephone # [protected]. I went to superstore for the purpose of taking my parents grocery shopping and I was the driver. After about 30 minutes of being in the store I started getting a migraine and realized I hadn't eaten all day. While my parents were over at the checkout at approx 5:00 p.m. I went over to the deli department in search for an egg salad sandwich after checking the sandwiches out on the display there were only roast beef and turkey sandwiches being a vegetarian there was no egg salad sandwich. I asked an employee who was around for assistance and asked if someone in deli could make an egg salad sandwich as I have a migraine from not eating. He went ahead and asked the lady who was working in the deli but before getting an answer a customer started yelling in line at the employee who was helping me she yelled out we customers have been waiting here and you shouldn't be helping her. I walked over to the customer to tell her the employee is helping me because of health reasons I haven't eaten all day and have a migraine before I could finish she yells I don't care to which I yelled shut up and an argument ensued. I was insulted by the customer calling me bipolar in addition the customer gave me the middle finger another employee came just to ask what is going on told him this customer is instigating and escalating this argument to which the employee just nodded his head, an older gentleman customer was defending this arrogant customer by coming in front of her while she was giving me the middle finger. I not only felt like I was going to faint but I had no support system from anyone neither the employee who I was defending his actions from helping me and including the deli worker who said sorry we don't have any egg salad sandwich. I said ok and left after being insulted humiliated and ultimately sick. Furthermore, I called the manager Meryln at this location explaining the situation and no solution was provided and the manager said both of you customers were at fault and our deli worker or employee didn't give you an egg sandwich probably because you were yelling and our employees aren't trained to deal with customers arguing in the store. And all she could do is talk to the employees about this situation and tell them next time to call a store manager on duty when that happens. This manager didn't address my health issues and was quick to blame me which was added insult to the injury. I am lucky I didn't faint as I'm sure if I did no one would of known to even call an ambulance based on this treatment and experience here. A simple solution to this incident would of been to offer me juice, bread any food so I wouldn't faint as I was worried about the migraine which is a symptom of hypoglycaemia, it starts off as a migraine from lack of food and added stress from defending and arguing with the customer who initiated it could of easily resulted in me fainting. After leaving the store sick and completely stressed and sad I told my parents to meet me in the car and I had to walk in the cold to a sushi restaurant about 5 mins away who at least were kind enough to give me a glass of water without even knowing I was sick where I could take my medication and ate food so I could drive my parents back after they finished their grocery shopping at superstore. I strongly feel I should be compensated for this horrible experience as of now I have no desire to ever go to superstore after being left traumatized from this experience and no desire to drive my parents to go grocery shopping here. My parents are old and have diabetes say if they fainted what would this store do sit there and watch while someone is dying? I question this and don't feel it's a safe environment to go grocery shopping alone. I hope this goes to the head office department and certainly hope someone at th very least touches base with me on this matter my telephone #[removed] and my name is [removed]. Thank you.

Hello. I shop at your store every week and last week I got such horrible service I doubt I will shop at my location again. I was spending $1000 in groceries and had some gift cards in my purchase and the service people wouldn't give me my chocolate gift because I had a couple gift cards. I do not care about the gift at all but the way I got treated was awful. All I asked was why I was not allowed the gift and the manager proceeded to roll his eyes and ask me if I wan incompetent. I did not proceed with my sale and went elsewhere to buy everything. It was not the gift I am worried about, it is your awful customer service.

Some of my items were out of stock—ok I get that. So I'm at the pick up station and I call to get my order. They asked me if I wanted the items that were out of stock replaced with something else.. I said I'll go in to the store after I get my order and find my own items. They said ok we'll bring your order out. I'm them waiting around 7 minutes and the guy comes out, and says to me, " go inside get your items and we'll add them to your existing order. Then we'll bring it all out to you". I said ok. So I went inside got a few things and went to the click and collect station where I was told that my order is already processed and they're unable to add my items— go to the check out kiosks. It's now already over half an hour from my pick up time. I said no I'm not going through the check out and left the items there. The front end manager is the one who said to me there's no modification aloud to existing orders anymore. Ok so I just wasted my time over this nonsense hassle when I'm in my existing time window! When I get Home to unpack my food I find the ice cream they picked is all freezer burned and half melted.

Hello,
I was in the Duncan Real Canadian Superstore this evening (November 25, 2017) getting some groceries. I stopped by the pharmacy to purchase some Exact acetaminophen with caffeine and codeine. The pharmacist asked me for my Care Card. I didn't know I would need it, so I didn't bring it with me. I told her I didn't have it and she told me that she couldn't sell it to me without it.
This is an over the counter medication. You do not need a prescription to purchase it. I told her this and she said that it was head office making this decision and she couldn't sell me any without my Care Card. I have purchased this item at Walmart in the past, so I called them to inquire, thinking that things have changed. Turns out that the Real Canadian Superstore has no right to refuse an over the counter medication to an adult, because you do not require a prescription to purchase it.
Because I was refused this item, my elderly neighbor got her groceries minus her medication. I had no time to drive out of my way to Walmart to purchase an item that lawfully should have been sold to me.
You have lost both me and my neighbor as customers.

Vernon superstore
Make sure Grant Froese gets this complaint.
Just passing thru on Black Friday on my way to Vancouver
When my 24 yr old son had a 35$ go pro knockoff in his hand to purchase and my daughter had makeup in her hand as I did not have a cart and no baskets were available to purchase when a manager named Meridee came up to my son and said he couldn't carry the item through the store I jumped in as obviously she did not know we were all together then said was company policy, I asked her to show me policy she told me to " go to hell" I said oh grant Froese and daryl buk will like that language my son retorted that his dad and himself are both cops and wasn't going to steal anything she said she was calling security I said call the police we will wait she then walked 2 steps and called my son a scrub and me fat... lol grant froese amd Daryl look st my fb page I can assure you I ain't fat ... regardless I got it all on video
I then waited at customer service after paying for my items asked for Jeff Sharman to be paged and meridee they asked what I looked like and the customer service lady said what I was wearing and I heard them say tell them we went home lol I then asked for any store manager and wow all unavailable... I then asked the customer service lady after showing her my bank account of 450k in savings and 200k in chequing to relay that information to the managers and I that really over a child go pro your staff calls names...
I hope you consider these 2 in your layoffs! Would you like a copy of the video?
Show me the store policy on this and where is it posted... cause it ain't!
Law school has been great to me !

We were in the RCS in London Ont this afternoon and picked up 10 items from the 10 for $10 mix & match bins. As they were being rung through I noticed that they were coming up regular price with no adjustment. The cashier called the manager and explained the situation and he said you had to buy all the same item to get the 10 for 10. I buy the 10 for 10 items all the time and this is the first time that we have been told that they have to be all the same. We were not happy with this situation and therefore left those items behind . I have enclosed pictures of the bins with pretzels, cheese sticks, baking soda, peanuts, rice crackers . We come from out of town and shop at that RCS all the time. This is the second time we have had a problem there. Please clarify this . I would appreciate it.
B Trojand

Nov 24, 2017
Receipt #421400
Store 1205 Oxford St
London Ontario
Manager Tony Busch

Your London store at 825 Oxford street East. I would not write if I haven't had a problem on several occasions. You have a lovely bakery but the buns are terrible. They taste terrible and the texture is not fresh. Tried several types on several occasions...no good. Seems a waste to have a nice bakery with terrible product. Now your store on Gibb St. in Oshawa has a wonderful bakery. The buns taste great and are nice and fresh. Perhaps you need to bring some Oshawa Bakers to London to teach them how it's done.

I stopped by the Red Deer location last evening after school, before going home.

As I entered the store, the "security" guard walked across in front of me without even looking up. He was an older man using a shopping cart to lean on, as it appeared that he could not comfortably walk without it.

I continued into the store to do my shopping, only to find the majority of the shelves almost completely empty. Out of my entire shopping list, I was only able to find one item still in stock. I asked a couple staff members if they had just had a big sale and they replied that the shelves always look this way.

As I was leaving, I again noticed the security guard leaning against a wall and again, he did not even look up.

I went outside and noticed a police car slowly driving around the parking lot, which gave me a slight sense of security... until I looked at my vehicle and noticed a "serial killer" van (cargo van with no windows) and two men sitting in it, very, very close to the drivers' side of my vehicle. I went around to the rear of my vehicle to put my grocery bag in the back and noticed one of the men staring at me in his mirror. I got pretty freaked out and tried to flag down the police car, only to watch the police look at me and drive away...

I stood there, not really knowing what to do now. I was so freaked out, that I climbed into the passenger side of my vehicle and climbed over my centre console in order to get out of this parking lot and go home.

I am not a person that gets scared easily, but I can assure you that I will not ever go to Superstore again at night...or maybe not even in the day time. I have not decided yet as this was such a horrible experience.

Regards,
Darla Black

To whom this may concern, my Wife was shopping at the Leamington Real Canadian Superstore on Nov. 20th at 7:30 pm, she had approached the butcher counter with an ad from Sobeys unaware that she was not able to price match. She asked a female employee named Felicia if she was able to price match and she said yes. As she was working on the order an older gentleman employee approached immediately and rudely told my wife that she was unable to price match, and told the older employee to remove everything from the table. He continued and began to yell at my wife grabbing her phone to look at the ad and also explained how she was a cheater, trying to cheat superstore. I do not believe that this is appropriate behavior for an employee. As business owners ourselves, we discourage this approach to customer service. An explanation on the inability to price match would have been effective enough, but to further belittle a customer is not acceptable.

Hello:

It seems that no matter what time I go into superstore campbell river store, they don't keep the merchandise stocked like they use to. For example I go there specifically for pc no name brand chips, 5 for 5.00 dollars, and they don't have all the brands there. Furthermore, I go to superstore to buy diet pepsi with no caffine, the white box, and you rarely have that in stock.

So I have to go to Wal-Mart, which I don't want to do, but if I want these chips and pop, I go to Wal-Mart.

This is only the sum of what I get at superstore, I really like shopping at superstore. In fact I'm a driver for the first nation's people, I take them shopping at superstore. And I have heard them complain that they have to go to Wal-Mart to get things, because superstore is out of stuff.

I spoke with the customer service department multiple times in regards to fixing an issue on their end. (Their online service has locked me out and their passwords they give us do not work, they will give you a code then hang up and when it doesnt work you will have to call again)
I was told 3 separate times the issue had been resolved, attempted to use my card to no prevail, I wasted roughly 2 hours of my life calling and being told i was valued and my call was being taken care of, they were considerate enough to appologize for wasting my time but they werent considerate enough to fix the problem. I asked to speak to a supervisor 4x and was given the run and left on hold for 20 min in hope i would hang up.

We purchased a package of Extra Lean ground beef two days ago. Upon cooking the beef we drained a huge amount of fat. The package cost us over 8.00 and was labelled Extra Lean. The receipt, for the same amount, states Lean ground beef.
St. Albert, Alberta Superstore needs to worry about the product labelling as this was regular ground beef, a waste of our money.
We will not be purchasing from Superstore, St. Albert again.
Shame on you.

Hi there,

I went to the mission superstore and fell due to a crack in the cement. I was just informed I have fractured my foot and will need a cast for at least 6weeks. Being a single mom of a 16 month old and having to take time off work you can see how big of an inconvenience this is.
I called in to the manager of the store to inform her of the safety risk as I don't want this happening to anyone else. Once i explained the situation she replied we'll need medical records (which I can easily provide) and you're looking for something from us right? I told her I'm just calling to let you know that the lot is bad and she said I'll look, sorry.
I was greatly offended and not satisfied with the level of customer service received. Being in a management role requires a certain level of people management skills which I feel were not met.

I have been a customer of the Real Canadian Superstore in at the Ottawa Westboro store on Richmond Rd and Kirkwood Avenues. I do understand the challenges of the store while undergoing extensive renovation over the last few months. Sadly, it is not an improvement. The store is now like a warehouse and I have to assume that was the intention. For me this is a big disappointment. The chaos surrounding the parking areas with too much walking to find a parking space now that you have "click spaces, pregnant mother spaces and handicapped spaces", leaves a hike to carry groceries etc.

Last weekend I waited a half hour in your customer service area far away now from the main shopping space, to get a receipt because the "fast check out" had run out of paper. The staff around could not find the person with a key to fix the machine. No one knew what to do. The "kids" working looked dazed and I needed that receipt to give to someone who I was shopping for. Frustrated, I left the store with the illegible name of the store manager. I wanted to email him/her but couldn't read the scribbled name.

There is no one to assist within the store either. Items are constantly being moved around and The Ace Granola which was at the front of the store on Saturday disappeared by Monday and I was sent to the bakery area where it was in boxes under boxes. THat took time to find.

I am grateful there is now a wonderful Farm Boy down the street with easy parking, helpful employees who go the extra mile to help the customer and know the products the store carries! I will be doing all my shopping there unless I need dish detergent.

Loblaws may think the renovations to this store location will increase profits but for me and many other shoppers in the neighbourhood it is not a happy place to shop.

Nancy Fortune
[protected]