Ready Power Generator / Dead batteries and service
Last December I had a generator installed by Ready Power Inc., located in Jasper Georgia. As of July the generator has never performed. During that time period, Ready Power replaced the battery 3 times and another part, still not solving the problem. On one Friday evening in June the power went out and of course the generator did not start - battery was dead! I tried calling the owner on his cell, which he publishes on his business card. He never returned my call, but sent an e-mail Sunday evening informing me that their office hours are 8 am to 5:30 pm Monday through Friday with no emergency contact numbers. He also said I should probably call someone else. I called Ready Power (they did not call me) on Monday and the earliest they could come and look at the generator was that Friday - a full week from the time the generator did not work. Upon calling Generac's home office and telling of the lack of customer service and knowledge of this type generator, of Ready Power, they suggested another distributor who came out with 24 hours to help even though they did not do the install. They determined that the generator was installed incorrectly and found the cause of the batteries going dead. They are re-wiring the entire job under the first year warranty and also have emergency numbers for evenings and week-ends. I would never refer any business to Ready Power as it seems they are in it for the money and move on.