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flowers - misleading advertising
My husband ordered flowers from Ready Flowers to be delivered on February 14 to my office before 5pm. He's intention was to SURPRISE me.
Well.. the flowers didn't arrive. I checked their website and nothing has been recorded to their onlinbe system. I rang the 1800 number but just an automated response " customer service will be back on line as soon as possible" and the line cuts out. Today at 9am, i checked their tracking and it says "In Transit or Delivered". Lunch time the flowers didn't arrive. 3:30 pm I had a call from some Florist asking if i work close to the City. I told him i'm only 3km away from the City. He then asked for my home address which i refused to give as the Ready Flowers were given the instruction to deliver the flowers to my office. I thought to myself.. this was supposed to be a surprise but here's the Florist telling me that there are flowers to be delivered to me. I was so furious, and the guy told me that he was only commissioned by READY FLOWERS. He knew i was fuming and so he gave me another number to ring. Thesame automated response but this time i chose option 3. I spoke to a lady I told her the problem and I asked to be credited. She said that they will get back to my husband in 48 hours. With the amount of complaints here i think we will be waiting til' the end of the world. READY FLOWERS are MISLEADING people, providing FALSE ADVERTISING and DON'T DELIVER a professional service. I just hope that Fair Trading or ACCC will do something about READY FLOWERS website. I don't understand how people like these get away with their crimes. This is Australia!
Overview of zFlowers complaint handling
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zFlowers contacts
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zFlowers phone numbers1300 297 7301300 297 730Click up if you have successfully reached zFlowers by calling 1300 297 730 phone number 0 0 users reported that they have successfully reached zFlowers by calling 1300 297 730 phone number Click up if you have UNsuccessfully reached zFlowers by calling 1300 297 730 phone number 0 0 users reported that they have UNsuccessfully reached zFlowers by calling 1300 297 730 phone numberAustralia (local)+64 48 880 247+64 48 880 247Click up if you have successfully reached zFlowers by calling +64 48 880 247 phone number 0 0 users reported that they have successfully reached zFlowers by calling +64 48 880 247 phone number Click up if you have UNsuccessfully reached zFlowers by calling +64 48 880 247 phone number 0 0 users reported that they have UNsuccessfully reached zFlowers by calling +64 48 880 247 phone numberNew Zealand
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zFlowers emailscustomer.service@zflowers.com100%Confidence score: 100%Support
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zFlowers address32c Talbot Ave., Como, New South Wales, 6152, Australia
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zFlowers social media
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Yes I agree it is a disgrace, then they can just start up with another name. Now Z-Flowers and still cheat and rip people off...Come on ACCC put it all to a stop!
I started not being comfortable order online and finished by doing it all myself and found it quite easy.
Excellent….and nice that the couriers rang recipient to alert the flowers were there…thank you
On line help if needed. Good choice of arrangements.Easy to order.good delivery. was told flowers were beautiful.
I was surprised the fruit basket was delivered the next day from my order. The basket was very well accepted.
I ordered flowers just minutes before the cut off time frame and they were still delivered same.
At Ready Flowers As a first time user I was very happy with your service, my little granddaughter received Her flowers ..very happy. Cheers
Same day delivery, followed my request- my friend was out so they were left with someone upstairs and I got a text to say they had been delivered. Best of all, my friend was thrilled with them .
The flowers were delivered on time and I recieved a big thankyou from the recipient. Extremely happy with the service
I found your site easy to use and the photo I received back of the flowers from my friend was gorgeous. I am very happy with the end result. Thank you for your quick response with next day.