Menu
Resort Condominiums International [RCI]
Resort Condominiums International [RCI] Customer Service Phone, Email, Contacts

Resort Condominiums International [RCI]
reviews & complaints

www.rci.com
www.rci.com

Learn how the rating is calculated

2.2 63 Reviews

Resort Condominiums International [RCI] Complaints Summary

19 Resolved
44 Unresolved
Our verdict: Engaging with Resort Condominiums International [RCI], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Resort Condominiums International [RCI] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Resort Condominiums International [RCI]. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Resort Condominiums International [RCI] reviews & complaints 63

Sort by:

Newest Resort Condominiums International [RCI] reviews & complaints

ComplaintsBoard
M
12:00 am EDT

Resort Condominiums International [RCI] rci took my family for a ride... big time!

In May 2007 I received a friendly reminder from RCI that my membership was due for renew and was offered a 5-yr for $69/yr or somewhere around $350. I was told that if I renew that I would get a "cruise" voucher good for up to $1200. I requested clarification about the "up to" comment I previously heard and was told that at the conclusion of our conversation that I could be forwarded to the cruise department for further clarification. This was only a bad sign of things to come as it became very clear the cruise department and RCI customer service appear purposely disconnected. Let continue. I was also told that if I deposit my Maui, Hawaii week that I would receive a 2nd bonus week that could also be used in conjunction with the first one, thus having up to $2400 toward a cruise (remember this). I purchased the 5yr membership, but was not forwarded to the cruise dept. I submitted my form to the embassy kanapaali beach club to bank my week and receive a 2nd cruise voucher and received a confirmation of the successful bank to RCI. Now RCI tells me that I already banked my week in September 2006 and I became outraged since I never banked the week! I had to 3-way call the embassy in hawaii and RCI customer service with a supervisor and YES RCI then validated that I infact did not bank in September 2006. The bank was confirmed as May 11, 2007 and a cruise voucher was apparently shipped to my address and would be received a few days after the first one arrived. Three weeks later, I contacted RCI because I never received either of the vouchers that were supposed to arrive within two weeks. A couple more weeks passed and I received the first voucher. I let a couple more weeks go by and called RCI about the 2nd voucher only to be told the 2nd voucher was not valid because I banked in Sept 06. Here we go again. I went around with RCI eight times, included Embassy again and spent over 3 hours on the phone and was promised each and every time that a voucher would be sent to me but it never happened. Finally I was given a voucher activation number and was told to call the cruise department to activate it. I did so only to learn that only one voucher may be used per cabin, they expire in 12 months from activation and may not be used together. WOW. What was I fighting for? I called RCI customer service back and was told by the customer service about the lack of communication between them and the cruise department and cruise department as well as the lack of training received. The rep talked about the hardships their customer service staff had to deal with regarding the cruise voucher promotion and he ultimately provided my with yet another voucher id and I did contact the cruise department to activate successfully, but I will not be using two cabins and have absolutely no idea about the true value of the voucher(s). I know this may be getting boring, but please stay with me because part 2 is worse. We now have a 5 year membership with RCI and I contact them to make arrangements for a southern california timeshare in Anahiem or somewhere close to Disneyland in late July. I am told there is NOTHING available. The first reason, noone in So Cal gives up their timeshare! However, they offer to sell us a week at the Peacock Suites hotel in Anahiem, CA at a higher rate than if I booked the hotel myself or went through expedia. I declined the offer and booked through expedia. Now, not only do they take my RED week in Maui, but they have nothing to trade in return and we out of pocket over $1500 that should still be in the bank making money. I canceled our 5yr and will most likely never use this crooked service again. You'll have to agree that RCI is definitely NOT the well-oiled machine that should be able to put your trust in as a timeshare owner. I'll close this out by mentioning that I've received many phone calls from RCI about renewing my membership and I take the time to tell them about my experience only to learn that it was my fault for not having booked a year in advance. WOW, do they need some competition! I really don't know what to do with this...

Mark in Savage, Minnesota.

Read full review of Resort Condominiums International [RCI] and 2 comments
Hide full review
2 comments
Add a comment
K
K
Kevin Richards
utt, US
Jul 20, 2015 11:28 pm EDT

Not only that but you should have seen his previous, loki, he claimed this experience made him so angry that he beat his children and his wife eventually divorced him

L
L
loki
Indianapolis, US
Jan 28, 2009 9:38 pm EST

I use to work at rci- they get thousands of requests for summertime coastal areas but very few deposits- people try for years only to lose their weeks or have to pay to extend them. if you are going to play the game take time to learn the system- it's an expensive lesson if you don't.

ComplaintsBoard
K
12:00 am EDT

Resort Condominiums International [RCI] traded into a glorified motel from a gold crown

RCI charged me twice for an exchange fee. They took my first exchange fee and sent me to a glorified motel in Daytona Beach called the Perennial Vacation Club (http://webmastery.org/perennialvacationclub/) and when I complained, they gave me a compensatory week, but when I went to use that week they wanted to charge me the exchange fee all over again!

Read full review of Resort Condominiums International [RCI] and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kevin Richards
utt, US
Jul 20, 2015 11:24 pm EDT

Why not get a job instead of complaining to get free stuff. If you cannot afford vacation stay at home.

ComplaintsBoard
D
12:00 am EDT

Resort Condominiums International [RCI] rci charged me twice for the same membership!

RCI called early one morning, 1/07, to tell me my membership had expired 9/06 due to my previous payment, made over a year before, [paying it through 2009] being rejected by my credit card company. I asked how could this be as RCI had my card number on file and I always keep the card balance at zero. They told me RCI probably transposed a digit and that's why it was rejected. I had recently sold my timeshare and RCI membership to a friend, who was out of the country on business for 5 weeks, so was worried he would return to find he had no RCI membership as I had promised. I paid $229, for a 3 year membership, paying the membership through 2009. Several days later I received a letter from RCI saying my membership expired 9/06 and I could get a 3 year renewal for $178. The buyer of my timeshare and RCI membership returned from the South Pacific and informed me that the RCI membership I transferred to him was processed 12/06. I called RCI and was only sent a partial refund. They agreed it was their error in charging me but said "you agreed to buy it... under the terms and conditions... there is nothing we will do for you." It took over a month to receive the remainder of the refund, this after many phone calls and emails. I can no longer recommend RCI due to their poor customer service.

Read full review of Resort Condominiums International [RCI] and 2 comments
Hide full review
2 comments
Add a comment
K
K
Kymklein
, US
Sep 19, 2018 11:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am appalled with rci's stance on the impending hurricane. I've been a loyal customer for over 15 years and i find it criminal that RCI refused to refund my money for a reservation on the coast of Virginia. The federal and local government has declared a state of emergency, the interstates to get there have been reversed to one-way traffic only

G
G
Gary Miller
,
Sep 06, 2007 2:42 pm EDT

Actually trying to use RCI to exchange a property is even more of a nightmare. You are wise for dropping your membership.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Resort Condominiums International [RCI] customer service

Phone numbers

1890 234 303 1803 657 311 More phone numbers

Website

www.rci.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Resort Condominiums International [RCI]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Resort Condominiums International [RCI] Customer Service. Initial Resort Condominiums International [RCI] complaints should be directed to their team directly. You can find contact details for Resort Condominiums International [RCI] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Resort Condominiums International [RCI]. Discuss the issues you have had with Resort Condominiums International [RCI] and work with their customer service team to find a resolution.