RC Willey Home Furnishings
reviews and complaints

Hello,
After buying 3 major appliances, an entertainment center, a tv, a bed, and more they also sold me a chest of drawers with! Termites! In it...
I soon discovered the evidence, and immediately contacted rc willey. Someone came out to inspect and determined that the droppings were from opening/closing the top drawer! (after I saw the evidence, I cleared out the drawer and had no reason to open it, because it was too disgusting). But the evidence kept magically increasing.
I tried a second time to get someone out to inspect as by now, there was some hefty munching taking place. And — I don't ever open that drawer except to check new evidence; it's too gross... Termite droppings are really excrement...
On the next attempt to get rc willey to come out to inspect — this request was made in person... I was shifted from one person to another, the classic run-around and finally, an appointment was set up. Within a few days, rc willey called to cancel.
After just discovering this and other similar websites and reading through the vast list of rc willey complaints — substantial complaints, I am so glad that there is a way to make public such gross mistreatment of customers and moreover rc willey's shady business practices...
Surely, this is a health issue. I will have an entomologist inspect the droppings. They accumulate rather quickly.
If this violation were not enough, rc willey sold me a bed represented as new, when in fact, it was used and returned. (separate report). E9
In advance, thank you for your attention
To this matter. (photo of the termite infestation included)

Unless and until customers report and demand fairness, companies like rc willey will continue to dupe and cheat consumers.

Rc willey termites in chest of drawers

Rc willey

Hello,
After buying 3 major appliances, an entertainment center, a tv, a bed, and more they also sold me a chest of drawers with! Termites! In it... I soon discovered the evidence, and immediately contacted rc willey. Someone came out to inspect and determined that the droppings was from opening/closing the top drawer!
I tried a second time to get someone out to inspect as by now, there was some hefty munching taking place. And — I don't ever open that drawer except to check new evidence; it's too gross... Termite droppings are really excrement...
I tried a second time to get rc willey to come out to inspect — this request was made in person... I was shifted from one person to another, the classic run-around and finally, an appointment was set up. Within a few days, rc willey called to cancel. After just discovering this and other similar websites and reading through the vast list of rc willey complaints — substantial complaints, I am so glad that there is a way to make public such gross mistreatment of customers and moreover rc willey's shady business practices...

Surely, this is a health issue. If need be, I will have an entomologist inspect the droppings. They accumulate rather quickly.in advance, thank you for your attention
To this matter. (photo included)

Unless and until customers report and demand fairness, companies like rc willey will continue to dupe and cheat consumers.

Rc willey termites in chest of drawers

Hello,
After buying 3 major appliances, an entertainment center, a tv, a bed, I need to buy another bed. I have considered this firm, but they also sold me a chest of drawers with bugs in it; termites, I believe. I discovered the evidence, rows of sawdust, and immediately contacted rc willey. Someone came out to inspect and determined that the sawdust was from opening/closing the top drawer. (the other 4 drawers are unaffected.) I was brushed off as though I had made this up.
I tried a second time to get someone out to inspect as by now, there was some hefty munching taking place. And — I hardly ever open that drawer; it's too gross.
They made the second appointment, then called to cancel.
I would like to be taken seriously. Surely, this is a health issue. If need be, I will have an entomologist inspect the droppings. They accumulate rather quickly.in advance, thank you for your attention to this matter. (photo included)
Photo enclosed

their salesperson sold me on buying a large screen sony tv but neglected to tell me that they didn't have any in stock...it took over 5 weeks of being without the set before it was delivered and at no time did they ever feel it was necessary to do anything to make up for the inconvenience that we experienced and every call to them made us feel that we were at fault.The employees were always evasive about what we were to do while waiting for our set and refused to give us a loaner until they got everything straightened out.We were a first and now last time shopper at their store.

Almost a year ago we purchased a $1600 latex mattress set which has completely broken down in its support. It has become lumpy and extremely uncomfortable. We wake up every morning miserable and in pain. We rarely sleep a full night anymore. The first few months it was great but it has increasingly gotten worse. They refuse to honor their 1 year warranty and replace it. The customer service manager "John" even refused to give me a last name when I called (I document everything.) He would only say, I can't do anything for you.

I just have to start off saying I have never experienced worse customer service ANYWHERE!

My husband and I were shopping for some new living room furniture, dining room furniture, flat screen LCD TV, as well as all new kitchen appliances, flooring, washer/dryer, and a kids bed. We decided to buy the living room and dining room furniture sets first, as they were the most needed, and family will be here for the holidays! ;) We haven't bought new furniture for quite some time, so we visited all of the local stores to get an idea of average prices, brands, and customer service at each.

After much (Too Much!) searching we finally narrowed it down to a few nice sets we were interested in at three different stores. We decided to buy the stuff from RC Willey due to the fact that they had a set we really liked in their clearance center again (We have seen this model in the clearance center twice so far), and their yearly delivery charge which would allow us to get all of the different items we were planning on buying delivered when we needed them and not having to pay delivery charges each time we bought something. In this day and age, that can add up to a significant amount of money!

The couch, love seat, and dining room set were delivered about a week after we paid for them. As soon as they unwrapped the love seat we all noticed there was a cut right on the top of the left hand arm from a utility knife or something similar. The delivery guys told us it probably happened during the move from the store to our house and they would take it back and call us to schedule the delivery of the replacement, within 24 hours. Of course, like everyone else here we waited and waited. The next afternoon I called and left a message for the salesman asking about the status. I did it again the next day. We never received a call back to either of the two phone calls.

Today my my son and I went to the store to try to find out the status and see what I could do to help it along. The cashier was extremely rude right off the bat, and told me that "I wasn't getting a replacement couch, sorry". I was a bit taken aback at that explanation, and asked to talk to a manager. When the "Furniture Manager" came over he said they didn't have any more of the love seats on the floor and we were stuck having to buy a new one "if I wanted it to match", or WE could bring back the couch and buy something else. Even though it was through no fault of ours that the love seat was damaged in the first place! I told him that if I brought it back, there was no way in "heck" I was going to buy anything else from this store ever again. He was VERY rude and patronizing with very passive aggressive answers and "solutions".

I can't imagine this is how any owner or investor wants their customers treated. This type of service is something you unfortunately might expect from the minimum wage teenage cashier at the local fast food place, but not somewhere where you are planning on spending multiple thousands of dollars, repeatedly.

Sincerely,
A Former Customer

I purchased the fabric protection plan for a sofa. I needed a spot cleaned on a cushion. The person that came to clean it took the one cushion outside. When he brought it back in he had burned a hole in the cushion from his exhaust pipe. It took 8 weeks for rcwilley to get a new cover for the cushion and when it came the color did not match. rcwilley never did make it right.

Their employees always look scared esp in recieving.. but they also are very Nazi like at the REC window.. maybe they are?

I closed my account in writing in 2000. I have a credit report that I pulled that year confirming that the account appeared on my credit report as closed. I then got divorced in 2005. My ex-husband got re-married 6 months later and he and his new wife went in and were somehow able to get the account re-opened (without speaking to me to get my consent, signature, or checking my credit) and maxed the credit line with new furniture for their new life. They then continued for several, several months to be late on the payment.

Oh, I should mention that throughout this entire ordeal I had been purchasing furniture from rc willey as well... On a "cash" account.

I have tried to talk to rc willey to get the account removed from my credit report. I spoke to their fraud department who confirmed that it was my ex-husband who made the purchase, notated the account, and marked it closed at consumer's request. They have assured me that no further charges can be made on the account.

In the meantime, it still appears on my credit report. Every time I dispute it through the credit bureaus they respond that they have confirmed I am the owner.

Anyone know a good lawyer? I can't see how they can think it is acceptable to hold me accountable for these unauthorized charges.

I have done business with RC Willey store at 21st South in SLC for several years now, making several major furniture purchases with them. I was willing to overlook problems with the first couple of purchased itmes items not being delivered when promised and so on, but the last straw was on Saturday 6 September 2008. I have just bought a new home which I wanted to furnish. I had budgeted about $5000, but thought I would take a chance and inquire about a credit limit increase on our account so I could free up some of the cash I had saved. After spending the morning cleaning and packing (and granted, dressed in shorts and T-shirts we probably looked more like we belonged in Home Depot rather than a furniture store), we ran down to the SLC store and found a few items we really liked. As is typical of that particular location, we didn't get any help from the sales staff, who were sitting around on the sofas and looked the other way when we walked by. Having come to expect that, we went upstairs to the customer service desk to ask about the credit line increase. As we approached the counter, we could see the staff chatting. As we approached they looked in our direction and fell silent, but no one made a move for the counter. They gave each other those "knowing glances" and one staff member actually rolled her eyes as another got up with an audible sigh to help us. Needless to say, we left the store without making a purchase of any kind, and ended up driving to IKEA (60 some-odd miles from our home) where customer service was exceptionally friendly and competent, and where we found some great deals. I have heard since then that that particular RC WIlley store is known for very poor customer service, but that the Syracuse is much more customer service oriented. If we ever decide to do business with RC Willey again (which I highly doubt) we will definitely NOT be visiting the Salt Lake City store.

Purchased a sofa, loveseat, two end tables, a coffee table and an entertainment center from RC Willey -- thousands spent in cash. Had to wait more than a week for an open delivery schedule and then received a damaged sofa and the entertainment center had two right sides and no left sides (and I was not informed that I had to assemble it). The delivery personnel were thugs without a care for the product. When I called to get it rectified I was told I had to wait FOUR DAYS to get a new sofa and entertainment center. When I asked why I had to suffer the consequences of their mistake I was told by their manager that "I am not a magician" and that he could do nothing for me. I told him to take it all back and give me a refund. He laughed and said it was ridiculous to think I would get another retailer to meet my needs so quickly because RC Willey had the best delivery system in the state. I told him to "watch me". Within 12 hours I had my new living delivered while the RC Willey stuff sat taking up space. Four days later, they showed up finally and took it away. Then came the nightmare of getting a refund -- which I had to wait TWO DAYS to get processed. Stay away from RC Willey. They are arrogant as they think they own the Salt Lake market. They do not return phone calls. Their corporate office promised to call me back in ten minutes -- I am yet to hear from them. AVOID AVOID AVOID!

I bought a washer, paid to have it delivered, less than 48 hrs later, found it wasn't cleaning the clothes, and leaked. When we called to inform RC Willey, we're told we would have to pay to have it picked up, they didn't offer to try to fix it, or give suggestions on what to do. We had even bought a 5 yr warrantee on it. We are looking to buy a home, needless to say nothing from RC Willey will ever be in it.

I visited rc willey, orem, ut store to buy a hd tv on the presidents day. rc willey had a special presidents day sale going on that day. I liked a toshiba regza brand and decided to buy. I also ordered a tv stand. later I was told by travis, the sales agent that the tv that I liked is on back order. I was told by the agent that I would receive the tv on march 13 after the next stock comes from toshiba. on march 13, I was contacted and told by the same agent that the tv I liked is discontinued and if I like the floor model, they can deliver on march 19. I agreed over the phone. the sales agent later contacted me on march 19 and told me the tv will be delivered from their warehouse and will arrive in my house on march 22.

On march 22, the delivery guys delivered the floor model without a remote control and a manual. the entertainment center also was not delivered. I was told I will receive the remote control in the evening of the same day, and I have to contact the sales agent for the entertainment center. since the remote control did not come for a day, I called rc willey next day. at that time I was told by the customer service agent that I will not receive a remote because that is a floor model, and is sold as is. I was asked to contact the sales agent travis to resolve the problem. since travis did not show any interest to talk to me, I asked the store to take back the tv. I was told I will be charged $25 as restocking fee if they want to take back the tv. I was very much surprised at this because I already have an advantage plan and pay $45 every year for delivery of items into my home. rc willey also says on their website that if they deliver any product incomplete, they will take it back. that did not happen in my case.

There is a lot of politics and issues happening between the customer service and the sales department in rc willey. many a time you will become a victim between those two departments fight. they don't keep their agreement of delivering the products on the day they agree to deliver. the bad treatment that you will get from their store will never encourage you to buy from their store again.