I would like to inform you of the experience that my husband and I had in your Deptford, NJ store. We first visited this store on 8/8. We were immediately greeted by Doryn. While there we placed a bedroom set, dining room set, computer armoire, bunkbed and dresser set on hold. We put down a $50 deposit in order to reserve the furniture with 0% financing until 2013 while our mortgage was being finalized.
As Doryn entered our information into the computer, I noticed that he incorrectly entered the price of the dining room set. He rechecked the price and realized that he was charging us separately for the 2 armchairs when it should have been 1 price for the 6 piece set. Doryn finished entering everything, took our deposit and we left.
Upon looking at our copy of all of the paperwork on 8/10 I realized that we had also been overcharged for the bedroom set. We immediately went back to the store and spoke with the manager. He then adjusted our bill, giving us a credit for $591. He apologized for the error and said over and over again that it was human error and Doryn and himself (he had signed off on everything on the 8/8) just made a mistake and would have found it eventually. We still to this day have been overcharged to the bedroom armoire (Madison). We paid $1529.90 and it should be $1499.95.
After our Mortgage was finalized, my husband went back to the store on 8/18 to set up financing and delivery of our furniture for 8/31. He was given the sales order ticket and the delivery date. We received a call later that week confirming our delivery date. Later we received a call from Doryn that we needed to come in and finance our furniture. I told him that my husband had already done that and I had all of the paperwork. He stated that the financing had never been done and we had to come in again. We called customer service at the store and sure enough, the financing part had never been taken care of. My husband went back again and received more apologies and financed the furniture for real this time.
When our furniture was delivered, we learned that our nightstand was on backorder and would not arrive until the next week. We received a call the next week that the nightstand arrived but was cracked so we would have to wait another week. That finally arrived two weeks after our original delivery date.
My husband picked up our bunkbed and dresser since they were floor samples (which they had promised would be removed from the floor for safe keeping and were still on the sales floor up until the day he picked them up). While unwrapping the dresser I noticed that one of the knobs was missing. This knob has not been missing when we originally purchased the dresser. I called the store and they said the looked for it and could not find it but would order it. Then as my husband put the bunkbed together he noticed that a bolt was missing. He called the store and told them that we would have to pay for the bolt but they would order it.
My husband contacted the store a few days ago to find out where our parts are and was told that they are still waiting to hear back from the manufacturer. I called customer service on 9/27 and was told that the parts were supposed to be mailed on 9/17. So now we just have to wait.
My husband also contacted the store to find out why we have not received a bill yet. They said that we should be receiving one shortly. I spoke to customer service on 9/27 and was told that there have been many issues with Wells Fargo lately and to call them and find out when we should have gotten a bill. Unfortunately they are closed on Saturdays so I am unable to tell you what has happened with them. I can only hope that we have not lost our interest free financing due to not receiving a bill.
I find it unacceptable that we spent almost $6000 at this store and cannot say one good thing about your company. We are still owed $29.95, 2 parts and a bill. After this is over, I will never step foot in your Deptford store again and cannot imagine that I would purchase anything from Raymour and Flanigan ever again. We recently had to purchase a new sectional sofa. Instead of dealing with your company again we decided to spend over $2000 at The Macy’s Furniture Store in Cherry Hill. You would have had a repeat customer for years if our experience had been better. In this economy especially, your customers should be treated much better.