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Raymour And Flanigan / do not buy the warranty for products from raymour and flannigan

1 United States Review updated:
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DO NOT BUY the warranty for products from Raymour and Flannigan. We purchased about $10k worth of leather from them for about $1200. When we tried to have a rip fixed it was denied by the third party vendor. Raymour also stated it was not there problem as they no longer dealt with that firm. I will buy off the back of a truck instead of dealing with Raymour again.

Ma
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  • Jo
      22nd of Aug, 2010
    0 Votes

    HI; I BOUGHT A MATTRESS FROM RAYMORE&FLANAGAN. AT FIRST THE BED WAS FINE THEN I HAD THE PROBLEM TO WHERE THE MATTRESS STARTED SINKING IN THE MIDDLE OF THE BED. MIND YOU I'M 100% DISABLED, AND SLEEPING IN THIS BED REALLY HURTS MY SPINE. I HAD 9 SPINE OPERATIONS ON IT, AND EVERYNIGHT WHEN I SLEEP ON IT. I WAKE UP IN PAIN.I HAD CALLED THE WARRINTY COMPANY ABOUT THIS.THEY CAME OUT AND MEASURED IT, AND YES IT SANK 2 INCHES .HE TOOK PICTURES OF THE BED, AND THEY CALLED ME THE NEXT DAY, AND TOLD ME THAT THEY SEE TWO STAINS, AND THE LITTLE STAINS THARE ARE.THE LADY TOLD ME THAT IF THERE ARE ANY STAINS ON THE MATTRESS ON THE BED, IT VOIDS THE WARRINTY.I'M SO MAD I CAN'T BEGIN TO TELL YOU. I'VE BEEN DISABLED FOR 10YEARS BECAUSE OF MY SPINE. I BOUGHT THE BED SO IT WOULD HELP MY BACK, AND NOW WITH THE STRESS, AND SLEEPING ON THIS DEFECTED BED ONLY MAKES IT WORSE. I'M GOING TO CALL PROBLEM SOLVERS, AND CBS NEWS, AND SEE IF THEY CAN HELP ME. MY QUESTION IS WHAT DO ANY STAINS OR EVEN IF THERE WAS A BURN HOLE IN THE MIDDLE GOT TO DO WITH WHATS WRONG WITH THE BED..THIS IS SUCH A MISJUDGEMENT OF MY RIGHTS AS A BUYER THAT HAS A WARRINTY. DON'T THEY THROW THIS MATTRESS AWAY. I WOULD HOPE SO. MAYBE THEY PLANNED ON RESTOCKING IT, IT FOR THE NEXT SUCKER.I MAYBE TOTALLY DISABLED, BUT I STILL HAVE A MOUTH.DON'T BUY THERE MATTRESSES YOU MIGHT GET SOMEONE ELSES BED THEY SENT BACK.REALLY!!!I MAY EVEN JUST SEE A LAWER, AND SUE THEM FOR OTHER DAMAGES THIS BED IS DOING TO MY BACK.VERY, VERY UNHAPPY CUSUMER

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