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In July of 2008, I purchased five Ramsond Elite generators from the Ramsond Corporation with my Credit Card. All of these units were
bought and resold to established customers of my Solar Energy company,
Solarman. The generators were used to recharge solar batteries using
battery chargers that do not exceed 14 amps ac @120 volts. Each
generator displayed problems within the first 10 hours of use. Each of
these generators was repaired repeatedly by our qualified in-house
technician. Our technician put in 104 hours of housecall repairs and
drove his service vehicle 490 miles in an attempt to keep these five
generators alive. Ramsond was repeatedly notified of all these
problems and the only remedy I have been offered is a long trail of
slow moving parts. On March 16, 2009 I sent a certified letter to the
Ramsond Corporation in a attempt to revoke acceptance of these goods
and return them. Ramson made no response to my demans. Ramsond
generators irreparably harmed the reputation of my company. All five
customers had long standing accounts that go back for years. These
customers are all in off-grid dwellings and these repeated power
failures disrupted their lives. Each has demanded and received a full
refund from my company. These were valuable clients who all have
repeatedly bought goods and services from my company and now these
trusting relationships that took years to nurture have been incurably
damaged. Now all I have left from my Ramsond dealings is a generator
junkyard in the back of my house. Every Generator is not broken beyond
practical repair. The lack of workmanship in these Ramsond generators
is extraordinary. They never had a chance to wear anything out because
they began breaking right away. All sales of goods in Michigan by
merchants are accompanied by an "implied warranty of merchantability."
This is the concept that the goods you are buying will be fit for
their ordinary purposes. These generators were not fit for their
ordinary purpose. Three of the generators developed various problems
before they even had 5 hours on them. Obvious defects like leaky fuel
valves, leaky hoses, lose bolts, AVR falling off, foreign objects in
fuel system. All generators had severe problems with voltage1 and
frequency2 drop under light loads (10 amps). This list goes on. The
units were all defective when I got them. They all failed to perform
as new generators. Two of the generators actually caught on fire from
burning electrical wires; two customers had expensive ($2000)
invertors that were destroyed because there was voltage between the
neutral and the ground on the generators. No Neutral/ground bond. When
I did internet research on these generators I find the same exact
generator sold under at least five different brand names. They are all
based upon the same china made product with different paint jobs.
These generators are a horrible disgrace and a danger to the public.
All of my dealings with this company have been hostile. They appear to
have wanted to place the blame on me for the failure of their
products.
The complaint has been investigated and resolved to the customer’s satisfaction.
These generators need to be hauled off and shot. I bought the Ramsond Sinemate 3500 back in 2012. Biggest mistake ever made buying a piece of equipment. First off when I received this junk, it was shipped from east coast to California, I uncrated the junk only to discover it had been shipped full of oil. Not only is that a legal issue by shipping with oil in it, but what a huge mess this thing was, coated in oil from spillage during shipping. I was a complete fool for not shipping it right back to the Ramsond fools. I decide to clean the junk up myself and go ahead and attempt to put it to use because I had a pressing job to get done right away. Well good luck with that! After replacing the oil and no less than 500 pulls on the rip cord, it ran for about 10 minutes. By the way the reason I had to use the recoil to start it is because the battery they supplied for the electric start was DOA. It wouldn't hold a charge and I found out they had shipped it with a used worn out battery. Ok enough complaining already right? Not even close to being done in the complaint department and I don't think my blood pressure will hold up to ever list them all.. In fact I need to take a break right now and attempt this later after I've calmed down a little. In case you cant make it back for my long long list of grief this junk generator has given me, trust me, do not buy one of these generator nightmares!
I have both praise and also utter disappointment for my Ramsond sinemate 4500 generator, I use my generator mostly for camping and occasionally for power backup when there is a power outage. I have had the generator about 7 years now and for the first 3 it was great no issues, but then again hours of service is around 25 hrs in that 3 years not even broke in. Then it started In the fifth year the generator actually had to work we had a 14 hr power outage so the generator ran for most of that time, and then it just up and quit running, and would not restart. I let it cool and tried to restart the following day and it started with no issues except it seemed to be a lot louder than before, not investigating any further put the unit away til we went camping a month later, had some battery issues not holding a charge or taking a charge, so replace the battery, and all was good so I thought. Started getting some complaints from the campers around about the loudness of my generator, I apologized and shut it down and only ran it when I absolutely had to and only for a short time, wasn't even enough to charge the batteries in the trailer. So being a not to bad of a small engine mechanic I decided to look into the problem while camping (gave me something to do) soon discovered that the so called muffler on this generator the connecting pipes to each section of muffler had broken free or had cracked, now it wouldn't surprise me if this problem had started from day one and got worse and the use got longer and the 14 hour run did it. The muffler if you want to call it that has no room or allowance for heat expansion and is solidly attached to the engine so somethings got to give, and it did big time. WOW originally I thought it was I great design didn't take long to learn that the only good thing in this box is the Honda engine. So as it turned out I wasn't to far from a farmer and so I dropped in and asked if he had a welder I could borrow (dumb question) anyway welded up the muffler for now, with a redesign in mind. Go back to the campsite put the beast back together and started it up well guess what it has never been that quiet, so I have to suspect that the muffler has been cracked from day one and just got steadily worse. I had a suspicion that the unit was used but no way to prove it when I enquired about it I was told that it was test run at the factory that's why. HA HA! So the engine cooling fan has been using the hot exhaust to cool the motor, that's not going to work to well, which explains the battery failures (2) and the newest thing, the engine just totally seized up which really pissed me off, so before throwing the thing in the lake, KIDDING ! I decided to pull the unit apart to see what really happened so when I contacted Ramsond I had some kind of intelligence going on there. As it turned out the engine was fine, what had happened is the magnets on the stater and rotor (this is the part that generates the power) had literally come unglued from the housing and got all caught up seizing the motor up solid. So to end a long story called Ramsond talked to some guy named Chris who by the way was very helpful, got all the replacement parts that I needed with slight discount but only because they had taken the replacement rotor and stator off an existing used unit that they had in the warehouse, needless to say I am up and running but the generator still requires TLC to run so now its not for the novice it has starting attitude. So with this all being said if the exhaust manifold had not cracked and broke and caused the rest of the damage in the beginning I believe this would have been a great generator, which is to bad that Ramsonds Quality Control sucks, maybe the companies selling units that look the same and do the same and are the same except for the name might be worth looking into. But trust me on one thing no matter what you buy always check the reviews from all the available sources, sometimes the same product is sold at different companies so the reviews might change. Don't forget to watch for the company plants..
I purchased a Ramonsond diesel generator in 2012. It ran for about 30 hours then no start no compression. After HOURS on the phone and many parts sent over about 2 mounts, I lost my temper and tore the motor down, broken push rod.
I am luck that I live in michigan, drove to Detroit and assumed the exchange.
This generator has a fuel line modification to help a air in fuel line problem, will not burn more than 1/3 of a tank before sputtering/backfiring (due to air in fuel line from tank)(Hmmmm?). At 124 hours bam no run! Tore down motor, exsaust valve guide GONE!
New upper end of motor (OUT OF WARRANTY)!
Now 288 hours, no start!
Chinese JUNK!
i had purchased a elite 6500 diesel generator on November 2nd 2012 the generator didn't work i sent it back immediately with a RMA. I was told i would receive a refund but after months of phone calls and excuses they finely told me that they would not refund my money and they would repair it. do not buy anything from this company.
I had my first chance to try out my new Ramsond generator on my boat this weekend. It didn't work! I first get a Polarity light on my boat's AC electrical panel. This is before I switched the Main AC boat breaker on. The Polarity light would go out when I switched the Main AC Boat breaker on. The generator's green AC light was on, but it would not run the airconditioner at all. I put a phase lighted indicator tool into the 120 vac socket on the side of the generator and it's lighting sequence indicated it doesn't have a ground leg. I hope this isn't a sign of things to come. I purchased it 6-20-11 and got it about a week later. I checked it with a hair dryer that first week at home and it worked. Ramsond, got any ideas what is going on wih my generator?
Kevin, Your comments are simply untrue. You are a rental establishment and you want us to repair all your work when you rent the item to a third party. We can not warrant that type of use. This is standard warranty practice. If you really sold to a homeowner we would honor any and all warranty requests.
I can understand Kevin's complaints because I work on the Truelife Generators which a tool distributor sold which came from China and a lot of them would come back with problems such as leaks, broken recoils, valves tightening up and whese were pretty new.
he is crazy. i have bought over 80 of these. Kick a** gensets.
I similary have purchsed numerous Ramsond Generators. Both Diesel and Gasoline. I really think your paritcular problem arised out of the misuse of these generators. I have probably purchased over 80 of these units in the last 2 years. I do portable power supplies for lighting, festivals, etc.
Frankly, your problem and complaint is a bit off. I had one problem with a leaky fuel line, it was quickly replaced. So, again, Ramsond generators are quite solid based on my experience. The one of two times that i have called them, their service has been great.
I have purchased no less than 15 Ramsond Elite 6500w Diesel Generators starting three years ago. Everyone of then except for one has function perfectly. The one that was problematic has been serviced and working well. The guys at Ramsond spent countless hours on the telephone with my technician to figure out the issue and resolve it.
I bought a 6.5kw diesel gen set from Ramsond inOct, 2007, used it 2 times for 119 hours. Aug 2008 @ Bristol Motor Speedway, crapped out on me. I then found out how worthless Ramsond's warrantee was, They refused repeatly to offer support, finally they sent me used parts to fix it myself. when I refused to install a used head gasket they ignored me totally. I cannot even buy the parts myself, for the Co. that sold the set to Ramsond refuses to help. It's Chinese Junk