SUBMIT A COMPLAINT

Ramada Worldwide / I am complaining about the overall issues of the ramanda hotel by wyndham in 6201 bristol pike, levittown pa 19057

My family and I are nonsmoking and the second we walked into your establishment it reeked of cigarette smoke. I asked the representative at the counter regarding the smell and about the hotel being a nonsmoking hotel, he stated, "Oh, yeah we just converted it over." I replied, "when yesterday." The representive just smirked. He then gave us our keys which turned out to be only one, so we had go back to get the other key. My husband waited 10 minutes for another representative to figure out the issue, which was very simple, we just needed another key card. As we approached building "C" where we would be staying and there were very old and visible stained mattresses next to the dumpster. Very sceptical, we walked into the building which smelled even worse than the front office. We immediately left out and tried to cancel our reservations but was locked and bound by your establishments "No Cancel,
No Refund" policy on the room we booked, disappointment!!! So we went back in building "C" realizing our room was on the 2nd floor, we looked for an elevator which finding out from housekeeping, there was No Elevator. We had to then haul our three 45 pound suitcases up a flight of about 20 steps. On the second floor hallway was like walking into a "House of Horror". Majority of the ceiling tiles were missing and wires hanging and you could literally see and smell water damage occurred as you walked down the hallway from the mushy carpet. We were prayed for our room to be in better condition which in so many ways it was not. Ugh!!! The room had water damage tile near from door and fallen debri on the floor. My husband then checked the room for bugs which there were none. This was the best thing about the room, No Bugs but plenty of dust and dirt. We had to clean the counters, dresser, table and bathroom. I asked house keeping for a vacuum because of the fallen debri on floor and she had the nerve to say, "When you're done, leave in hallway." I said, "Are you serious, I'm not cleaning that up, this is something you should be doing." She then began to vacuum. We also had to ask for extra towels and wash clothes because we it was only two sets and there were 3 of us... My husband suggested to go see the pool area to see if it was any luck of a good trip but it looked like the pool area was under construction. There was rusted pipes and dirt/sand pushed against the fence and the pool furniture was thrown like a hurricane just hit. Really disgusting feeling of the entire ordeal we left to stay at relatives but could not waste all that money we spent on that "horrific" hotel so we had NO choice but to return...

Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide
Ramada Worldwide

De
Jun 02, 2018

Post your comment