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1.1 674 Reviews

Checkers & Rally's Complaints Summary

18 Resolved
656 Unresolved
Our verdict: If considering services from Checkers & Rally's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Checkers & Rally's reviews & complaints 674

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9:26 am EDT

Checkers & Rally's unethical behaviour

My name is Samone Burley I was at work on 8-23-18 and I receive a call stating that my children were missing so i went and told the manger on shift that my chlidren were missing so she told me to clock out so i clock out and when i found my children i went back to work then she said you can take the rest of the day off and dont come in tomorrow i wasnt gone but 10 to 15 mins and this on lee and harvard

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2:38 pm EDT

Checkers & Rally's the rude employee

We stopped at the rally's location at 2585 E. 55th Street Cleveland, Oh we was trying to place our order and the rude employee kept cutting us off without letting use finish our order. When we got to the window I told her my friend wasn't done ordering. The girl got mad said F this slammed my drink on the counter and slammed the drive thru window shut and walked away. I don't appreciate a rude person like that when I am gonna spend my money and we had a 20.00 order put in. I'll not stop at that one again. And it was the first time going to Rallys

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4:23 pm EDT
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Checkers & Rally's credit card fraud

August 18, 2018 I received notification on my cellular device that a Debit card/Signature purchase was made at rallys In Indianapolis, IN Checkers #R205 [protected] . So I immediately checked my wallet to see if my debit card was lost or stolen but it was not, it was/is still in my possession. Meanwhile all this occurred while I was in a different state (Minnesota) on vacation. But had to borrow funds to drive back home (Indiana) until mine are available to me again due to having to cancel my card because of this illegal transaction. It is illegal to let someone make a purchase with no card. So I don't know if your store let some one type in the numbers of my card to make a purchase, or if one of your employees copied my card to make the purchase but I am highly upset.
Ciera Childress
[protected]

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Kevinmiami
, US
Sep 29, 2018 7:42 pm EDT

The same thing happened to me at 6:17 am I received a text message telling me that a transaction was made at checkers rally I woke up jumping out of my bed hoping that my card was still there and it was/is still in my possession had to wait in the morning to call there corporate office then call the checkers in question my funds are now frozen till the issue is fixed I was told by the lady at the counter that those things happen a lot more then we think ... Problem been that I never even ate there ... I pass by to go to work and then again it's on the other side of the road ... Corporate told me they will reimburse and compensate for my lost ... I'm still waiting.

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J
2:16 am EDT

Checkers & Rally's never open when they should be

The Rally's at 1940 E Livingston Ave. Columbus, Ohio is never open when it is supposed to be. I work late and eat when I get off, but 10 minutes I went to Rally's, saw people in the building but they were saying it was closed. This is the third time after 12 am I have come here and it be closed but people in the building just standing around even though online it says open until 4am.

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11:01 pm EDT
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Checkers & Rally's chicken sandwich

I was at the Rallys on South Claiborne in new orleans Louisiana at 10:15 pm... I ordered my food and I was eating a chicken sandwich when I felt something in my mouth, it was the employees hair long and red witch I have pictures and videos of employees her hair and the hair in food. I asked for a simple refund of the one sandwich not all the food . The manager said ain't nobody got red hair in here then I told her the girl making the food does and she did .. The manager then said [censored] [censored] and shut the window of the pick up line and came back with another sandwich when I'm clearly not going to eat anything ever from there again and said I can't have a refund I get the sandwich or nothing and slammed the window in my face when I said I didn't want another sandwich and she refused to talk to me and I was very polite about it..this isn't the first time something like this happened there and it will be the last... I also had 5 people with me as witnesses 3 videos and 7 pictures.. I don't understand why no one in that establishment has to where hair nets... Like all this for a simple refund... I would now like my whole refund for all my food and something done about her unprofessional of your employees and very time consuming for me to go through when I'm trying to feed my family.. I'm so grossed out by this when I love rallys and eat there almost every day and now I will be picking another place to eat and never spending 1 more hard earned sent there.

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8:11 pm EDT

Checkers & Rally's spicy chicken and fries

I went to the Rally's on Page Avenue in St Louis Missouri this evening first off they posted they were completely out of spicy chicken didn't even have any in the store and I asked them if they had regular chicken sandwiches they said yes, I asked them to honor the spicy chicken and fries $2 deals with regular chicken and they refused and proceeded to tell me they would be accused of stealing if she rang it up and did Regular chicken sandwich instead the the manager wouldn't give me her name was very rude to me I asked him to please honor that chicken and fries deal for $2 since they did not have the spicy chicken which is not my fault and they responded was nothing but rudeness and unprofessionalism

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5:56 pm EDT

Checkers & Rally's manager

Hi I was a worker here in New Orleans La on North Broad street today Gail Veals came to my job and ask my boss how Shannon doing she has no reason to come to my job asking about me she trying to make me look bad I know it's against the law to do such things I left Rallys because she's not a good person to run a store she has no respect towards anyone I feel Gail Veals is slandering my name I don't go to Rallys with no trouble and she's coming on my job with nonsense I don't think it's right I have kids to feed bills to pay I don't appreciate her pulling off something like that I hope you all at Corporate please handle the situation because she's not fit to work with the company thank you for listening to me...but I hope you all do something about this
Thank You Shannon Celestine

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1:22 am EDT

Checkers & Rally's employee advised they were closed but advertisement says open until 4:00 am

To whom this may concern,

We just visited a rally's off Winchester and hacks cross in Memphis tn at 1:12am. No one greeted us on the intercom so we drove to the 1st window. Upon doing so, an employee adcis d that they were closed although the sign on the window stated that they were open until 4:00am on today. We are highly disappointed due to the advertised hours of operation. Service was subpar and unexpected. The inconvenience of driving to this location with expections being ignored be hooves is. We are expecting someone to reach out to us as soon as possible to provide accommodations to make us whole

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4:23 pm EDT

Checkers & Rally's customer service

The most lackluster disrespectful "manager" I've ever experienced! Not only was eve entire staff dressed in clothing with food stains all over them, I was repeatedly called out of my name when asking for a manager I will NEVER go to another rallys in my life!. Absolute worst, and even after I turned to walk away the "manager" stated "I get off at 5 b* you wanna fight?" As a final term nursing student I took myself out of the situation but never again will I spend my money with rallys

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7:31 pm EDT

Checkers & Rally's contract lies

Location:
2556 N High St, Columbus, OH 43202

Manager: Reginald aka "Reggie"

When I first got the job, the manager lied and told me that I have to register for the prepaid adp debit card even when I told him I want direct deposit. He lied and said it wasn't an option until after 3 months.

When I started working, he made uncomfortable remarks asking me if I was lesbian. He would also say that he was my pimp etc. and acting really unprofessional.

Not only that but he made me work and he would clock me out without telling me. He would even joke saying that i am working without pay.

I quit that job and he started calling the regional manager to do his work and monitor me trying to find ways to fire me before I leave the job.

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Update by Raina Ivy Vervain
Aug 03, 2018 7:42 pm EDT

;jpjm

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11:03 am EDT

Checkers & Rally's manager and employee smoking marijuana

I drive in to Checkers and I see the manager in the blue shirt names Tiara Davis and Meghan smoking marijuana outside sitting down with no regard to the fact that I'm at the order speaker. They take their time coming in to prepare my order and when I drove up to pay they wreaked of marijuana and cigar smoke. This is the most unprofessional and ridiculous action I've seen and I am very certain that if they are drug tested they will definitely be positive for marijuana. I don't want employee under the influence of drugs and alcohol handling my food. They both should be fired, immediately or I'm going to report this matter to the necessary people who can ensure that the employees are drug free and display customer service. I have seen Tiara and Megan smoking marijuana on several occasions and if you check the cameras they are always sitting outside for a long period of time. I have had enough, it's disrespectful, unruly, and highly dangerous. I bring my children and family here and they shouldn't be exposed to such behavior. And I have been viewing Tiara Davis Instagram and Facebook page and she is always engaging in fights and altercations, one in which with a customer off duty. What type of people represent Checkers as managers when they are doing drugs and publicizing their negative immoral conduct on Social media.

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2:04 pm EDT

Checkers & Rally's waiting in line

The checker's in fort pierce florida !
Me and my husband waited almost 30 minutes because the cashier was letting the customers drink all of their drinks in drive thru and then refilling them when they are done drinking didn't tell any of the customers if there was a problem with their order to pull around so that they could service other customers very very poor service and by this being the only checkers in fort pierce florida they would try a little better but i guess not if they don't want to work they should find another job

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6:19 am EDT
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Checkers & Rally's rude & unfriendly staff.

I will not shop at Checkers Langebaan again.
Your Checkers Langebaan store must the store with the rudest, most friendly staff with bad attitude in SA. This is the third incident I reported to the management of the store, nothing seems to get done about it, your staff needs training in human relations and customer satisfaction and. One immediately notices the difference when you enter Woolworths or Pick n Pay stores. Their staff is friendly and goes out of their way to help. On 28 July, a few minutes before 12h00, I very politely requested an assistant at the cold meat and deli counter to hand a container to me for filling with olives. Without answering me, she looked away and started talking (in an african language) to one of her colleagues and walked away from me. How rude! When I questioned her she answered that she was telling her colleague she had just been to the toilet and was going to wash her hands.
Firstly, she should never ignore a customer.
Secondly, tell the customer what you plan to do, not your colleagues.
Thirdly, wash your hands before you leave the toilet, not in the facilities at the deli counter.
This was the last time I shopped at Checkers Langebaan.

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Update by Lourens Meyer
Jul 29, 2018 2:42 am EDT

"Most friendly staff" should read "Most UNfriendly staff"

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1:57 am EDT

Checkers & Rally's customer service and food quality

The ordering process was nice, at the end when i requested my receipt the cashier was extremely short, rude and gave me dirty looks because i asked for my receipt. Then i bite into my fries and they are soggy and taste like dirty oil, and like they've been sitting in that oil all night. I am dissapointed with the food and service received and hope you can fix this issue!

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4:13 pm EDT
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Checkers & Rally's the customer service

I visited my local Rally's today I made a purchase of $21. The cashier rushed me to order, once I ordered waited at least 12 minutes for my food and drinks. My order was wrong the cashier came back to the window willing to charge me for food I ordered over the intercom. I'm assuming she didn't hear my complete order because she rushed me at the intercom. I didn't make a big deal I left without a meal for myself because I had other food and shakes I didn't want to melt.

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9:04 am EDT

Checkers & Rally's the service was so bad. can't blame the employees. I only seen one in the whole store

Yesterday there was a special on burgers and me and my family went to this location for lunch. The drive thru wait was so long so we parked and went to the window which had many more customers . This location had no employees. Nobody was in the store but a manager . For a day like yesterday I'm pretty sure you will need more people than that . It's a shame somebody should have to go through this . It saddens me because I love checkers but after seeing this I'm never returning.

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1:52 pm EDT
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Checkers & Rally's employee rudeness

I was on Vacation in Memphis Tennessee and the store 3 is 6230 and the Cashier name was Mike and when I walked up to the window it was just me no one in drive thru my order was taken then. I stood at the window for 45 min in 90 degree weather while 6 cars came thru the drive thru and were given there order my purchase was for 32.00 dollars rounded. So when I asked the cashier for a refund he cursed me out and slammed the window in my face other customers were ignored at the walk up window as well they also left. I would like this employee handled this was at 1:42 PM on [protected] I sent in a survey asking for someone to contact me back my Validation code is [protected]

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Billyray007
Radcliff, Kentucky, US
Oct 23, 2020 8:40 pm EDT
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Manager cursing out employees at back of the store outside acting like a crazed bully using profanity language at the employee And making him cry then again with another employee on a different day I would not think this is proper practice this was at the radcliff Kentucky store on Dixie hwy

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1:33 pm EDT

Checkers & Rally's drive thru operator

Hi my name is Amelia Hill I want to make a complaint towards the checkers on 6000 memorial dr, Stone Mountain ga 30083. As I was leaving from seeing a relative that I'm providing money for chemo therapy I decided to try and grab something to eat because I haven't eaten in 24 hours. I knew I had a few dollars on two cards which I knew wasn't much but it may have been at least enough for a meal my money has been running low because of this minor set back because of me funding treatment for a family member. As I got to the window to pay I was in the car with two other people the female took my card then gave it back with a nasty attitude and said it didn't have money on it so I ask could she swipe it again for less the amount then use another card which she proceeded to do. I have her the next card and she said it declined I then asked her to do the same with that card then she rudely gave the card back and said there isn't any money on there so with the day I was having I just took what I could then proceeded to leave as I was leaving out I noticed she failed to give me my drink so I stepped out the car and walked up to the window and let her know she forgot my drink she rudely said to me "there's about five people in that car and nobody has no money", which threw me off guard. I didn't say anything because I didn't want any confortation and the way her attitude was already I knew it may have went further. My receipt says it was at 11:14pm and the associate name is Porsche. I wasn't going to contact you guys but I slept on this situation and it was still heavy on my mind when I woke this morning. Some people just don't know what others are going through to judge anyone and I was just very offended and also embarrassed.

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2:43 pm EDT
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Checkers & Rally's a crispy chicken sandwich

I go to Rally's on South Carrollton in New Orleans Louisiana I purchase a crispy chicken and add cheese I make it home open my sandwich I bite into it is hard as a rock and it's burnt I mean like burnt black burnt and it's too hot to be walking back up to Rally's to get my money back which is really ridiculous because the family should have been made right in the first place I mean it was only two people in the place I don't see why I couldn't have been made right

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4:42 am EDT

Checkers & Rally's rally burger fry and boneless chicken

I've called several times about this rallys. Someone responded back the first time but other times no. I waited in line for about 7 mins then was told to park out front because my chicken wasn't done. So they bring me my bag no ranch (which I asked for) everything was cold but the boneless chicken. Rally burger meat cold cheese cold the bun tasted as if it was old and it was very crumpled. When I went in I counted five employees. There's no reason to have to sit in line that long and still receive cold food

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Phone number

+1 (800) 800-8072

Website

www.checkers.com

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