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1.1 674 Reviews

Checkers & Rally's Complaints Summary

18 Resolved
656 Unresolved
Our verdict: If considering services from Checkers & Rally's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Checkers & Rally's reviews & complaints 674

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11:28 am EST

Checkers & Rally's backery

I orderd vet koekies on Friday the 5 th of Feb. For today the 8 th of Feb 2016. My order was supposed to be ready at 10.30 today. When I arrived there at 10.39 this monrning they forgot to make my order. I was told to come back at 11.15. Which I did. Only to stand there and wait for my order to be finished. In waited until after 12.00 for the 200 vet n koekies. The backery controller was very appoligetic. He tried to help best he could. The lady who took my order down in the first place, on Friday, made me feel like I am at fault and she is doing me a favour. She didn't say anything but her rude manner was enough. Checkers ruslouw is the closest to our nursery school. I am to scared to order there again because who is to say this won't happen again. And when I got to the till, the lady behind the till was so rude. What happened to smiling? Being friendly? Isn't it us the custumers that pays for their salaries? What happened to going the extra mile? What happens to just doing your job that is what you get paid to do. I truely hope that this matter wil be addressed. And sorted out. Your staff should be trained to be friendly at all times. To leave their troubles at home and come to work with smiles. And a good attitude. Thank you. I hope this will be delt with in the proper manner

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9:40 am EST

Checkers & Rally's annoying commercial

When that annoying commercial comes on - I can't get to the television control fast enough, to either change the channel or just flipping MUTE it. I am not sure what audience you are aiming for. But speaking as an educated caucasian I wouldn't eat there based on that commercial! . Not everyone is motivated by a bag talking like a black man. Do a survey, I know I am not the only one. Don't know if it's only in Columbus, Ohio but it is the worst commercial ever and not good representation for a company that I would support. Much less eat there. Save yourself some money and do ad prints. Bet you would get more bank for your buck. Because you are spending a fortune for NOTHING!

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6:35 pm EST

Checkers & Rally's poor customer service

I just want to make a complaint about my last visit to Rally's. My family and I eat at Rally's every week when we come in town, and this particular time we ordered our food and waited for our order. Once we got our order, my brother politely asked "which bag is this" she immediately snapped at him saying what you mean which bag is that and it was downhill after that she went off the deep end saying I didn't take your order I'm off the clock and slammed the window closed while my brother was still talking. We could hear her saying to another employee that she was off the clock and was just handing the food out if the window. If she was off the clock, why was she in the window in the first place? It wasn't a big deal that everything was in one bag we were just trying to see if it was or if there was a second bag. That one rude and nasty employee will be the reason that my family and I will never go back to Rally's at 420 Oak St., in Conway, Arkansas! Look for the skinny African American female with the big ghetto afro puff hairdo who should be working the grill instead of the window.

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10:16 am EDT

Checkers & Rally's service and procedures

The Checkers outlet on H27 has very poor customer service, not rude, but very uninterested staff.
On my last 2 visits it has taken nearly 15 minutes to complete my order and on both occasions the staff were more interested in texting on their mobile phones rather than serving customers
Also, when no receipt was given on both times I asked why this was and was told their was no paper receipts which I find hard to believe.
I had no means to check if I was being charged correctly
Maybe the non issue of receipts was a way of pocketing extra cash
This is by far the worst Checkers I have ever visited and will be the last until their attitude changes.
It appears that for Checkers that " the customer is always right" is not part of their Mantra and instead it should be " the customer is a pain in the a--- who interferes with my social networking abilities"

Gerry

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6:15 pm EDT

Checkers & Rally's bad service

Here's my Rally's experience On July 8, 2015 I visit a Rally's Restaurant at 5210 Dixie Hwy. Louisville, Kentucky I parked and walk-up to the window to order noticed it had 5 employees working around inside so to my thinking my order would be ready in no time, but to find out that i was standing at the window for 10 minutes to place a order seems all employees was young teenagers who was goofing around inside the store on their cell phones one who working drive thru spoke out telling her co-workers " Is anyone gonna wait on the guy at the window" by only having one car in her drive thru so then i walked over to the other window no one showed up at that window, so i walked back to the window where the co-worker was working drive thru she then again yelled " Is anyone gonna wait on the guy at the window" that day was 91 degrees out side to hot to be standing the window to be just standing their getting no service so i walked away gotten in my car and left, i drove to another Rally's and explaining my experience to a manager ( Bridget ) of 5210 Dixie hwy location she taking my order and said for me to call the [protected] to file a report the next day i did just that 7/9/15 at 6:00 pm and they given me a Reference number #4932406 saying someone will be calling me within 24 hours i having heard from anyone from Corporate Office yet! and today's date is 7/27/15. I have read other people complaints and it's sad Rally's have stores that are being ran as they are (Bad Service). To corporate my contact number is: [protected].

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8:31 pm EDT

Checkers & Rally's bad service rude manager

I went to the drive thru on the 4th of July weekend I oordere two combos so the casheir gives me my drinks and food. She just closes the window so I had to ask for straws she gets and attitude so she closes the window do I ask for a fork for my chilli cheese fries the cashier and the manager gets an attitude they close the window again before I get ask for condiments the manager gets rude and tells I have ask for stuff before I order I was so upset I just wanted to enjoy holiday weekend so I just left I will never order 3there again. On other events I order food there they always tell you pull up and wait which takes 10 to 15 minutes and they forgot to even bring my order out. Sad.Something needs to change.

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say it as it is
Yakima, US
Jul 06, 2015 9:35 pm EDT

Are you even old enough to drive? If you were why did you not ask for a fork when you were asking for the straws? Why did you not ask for the condiments as well at this time? Why did you make them make three trips to get everything you wanted? Perhaps acting your age is too much to ask. Yeah basically this is a drive thru, they want to serve customers fast, so you should have asked for the stuff while ordering, if not at least asked for forks, straws and condiments at the same time instead of wasting time of the people behind you. Telling you the truth and something that you did not hear is not the same as being rude. Your mistaking this for rudeness as well as your attitude makes me wonder if you are old enough to drive? Yeah something needs to change all right, and that something is your immature childish behavior.

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4:59 am EDT

Checkers & Rally's food quality and service

As a frequent shopper at Checkers, I have recently realised the decrease in quality in the fruit and veg section from the Checkers. Multiple times I have opened a bag of soft and mouldy potatoes peeled off a black banana and bitten in to a rotten apple. The tomatoes are always bruised and the onions are always soft with black speckles around the outer layer, the list goes on. As a consumer with rights, I am making my mark by posting this complaint.
thanks

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1:12 am EST
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Checkers & Rally's Clerk rudeness

01/15/2015 at 22.40 I went to the drive thru, and I ordered 4big chicken andi payed for it, the clerck told me to pul up in the other side. I went to the other side, I waited about 10min and the order is not ready and I see a car from the other side and I behi d me order is done and im still waiting, at this point at least let me know the order will take more 5min. I was upset and I left at 22.50 I got to be at work 23.00. Nowi called at 23.50 to ask why the order toke more than it used to b. The clerck who toke the order from me answered, u told her that I left cause it toke to long and I see the customer who came after me she start yelling on the at me even she dont let me finish my talk and said ill give u the manager, while waiting I hear her voice and no one talked to me and they hang off on me. Im upset that this is the way u handle a customer? ill never go again and ill get the clerck name tomorrow

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9:34 am EST

Checkers & Rally's store need fumigation

On 04 January 2015 I forward the store manager an e-mail(below mentioned) with my details and still did not receive feedback. For Urgent Attention: Store Manager

On 2015-01-02 I did my shopping at your store. As I was walking past the Fruit & Veg department towards to tills, I was frighten as I saw a mouse passing almost on my feet past me, under the fridge.

I feel that you urgently need to have your store fumigated, due to health hazard the one mouse I saw and how many others are there that we don't know off causing havoc.

I do not want this bad experience affect me from shopping at your store, thinking/wondering about mice infested store and harming my food I eat.

Awaiting your positive responds.

Thank you for attending to this matter.

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1:46 pm EDT
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Checkers & Rally's bad service and rip off

As at today's date 8th October 2014, my Aunt who is in her 70's asked me to please go to our local Checkers and book her a return flight to Durban. I went into Checkers, Northrand Road, Boksburg early morning. Stood and waited and waited while the lady at the counter and her gentleman friend finished their conversation, all the while pretending to be helping him. I then proceeded to tell her I needed to make this booking and was told I needed a copy of her ID, I asked if they had a fax machine to which I was told NO, I then asked if they had an Email address to which my Aunt could send a copy, she told me she didn't know. After this extremely frustrating period of time I requested to see the Manager who gave me the email address. The ID was sent through immediately, but because I complained about the poor service, they made me wait for over an hour (kept saying the mail had not come through), eventually when they realised I was not going to go away the id was brought to the counter. Due to all this frustration and bad service I unfortunately booked the wrong date for my Aunt to fly to Durban (I booked the 24th October instead of the 31st October. When I took the receipt out of my bad this evening I realised this and phoned Mango immediately (on the same day the ticket was booked I might add), only to be told that it can be changed and a further R370.00 will be charged. I AM ABSOLUTELY HORRIFIED THAT THIS IS WHAT IS BEING CHARGED FOR A DATE CHANGE, AND THE FACT THAT THIS ERROR WAS PICKED UP ON THE SAME DAY THE TICKET WAS BOOKED. THIS IS DAY LIGHT ROBBERY, AND THAT THIS AMOUNT OF MONEY CAN BE TAKEN FROM THE ELDERLY. I am more than willing to give her ID No to the respondent of this COMPLAINT, to prove that she is in her 70's, as well as it can be picked up on her booking. Unfortunately I am leaving for Mozambique tomorrow 9/10/2014 and only returning on the 16/10/2014. I would really appreciate it if I could have some kind of response to this mail, to prove to myself and my Aunt that we still do have some sort of service and compassion in this Country. I will also add that if this was the Service I got from Checkers to book and Air Ticket, I will never do it again.

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11:24 pm EDT
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Checkers & Rally's customer service

I love Ralleys. They have great food and their fries and beyond the best. But one Madera Ca has the worst customer service I have ever experienced in any fast food restaurant. McDonald's service is better than this place. I have gave them a chance my times. I've talked to the managers but nothing has been done. Every time I go they either rude. Don't listen properly and then argue when they mess up. I even had a girl tell me I was wrong and not want to fix my order. What kind of manger is running this place to have such horrible people working there. I work in a restaurant and I'd be I so much trouble if I did half of those things. They really need some new management or works here because this is horrible.

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Leatrice82
, US
Feb 04, 2016 4:15 pm EST

Store #4131Baldwin Hills Crenshaw Plaza

I ordered a waffle cone and when I received it, there was a hair on it. I gave it back to the cashier. She said "there wasn't a hair on it when I gave it to you" I was shocked and furious that she would argue with me about it. They weren't wearing hairnets. I don't understand why she didn't just give me another one. So petty. I just walked away mad and told her I didn't want it. I lost my appetite. I've never felt so cheated in my life.

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sandra hammond
Ward, US
Apr 04, 2014 2:49 pm EDT

food was cold.Girl named Breanna was very rude.Pies was old and cold I spent $12.89 at 2:17 pm.

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My messed up order of being ripped off
Pine Bluff, US
Jul 02, 2014 2:23 am EDT
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I was placing an order and asked for a baconzilla large combo. I asked to have large fries and a large drink I also asked for a fully loaded fry and a baconzilla fry. They gave me two baconzilla fries and a small fry. This is the first time they missed up my order. The mess up my order every time I go up there. I would like to get what I paid for.

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MkStItCh
West Seneca, US
Jul 02, 2014 6:40 am EDT

This is the first time they messed up your order nut they mess up tour order every time?

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2:26 pm EDT
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Checkers & Rally's service

When my two friends and I were waiting for our food a deaf guy who had just got his food was trying to ask for a glass of ice water and the employee started yelling at him and told him to leave, , with no water. Then we asked for a paper towel to clean the table outside and a girl gave us 1 little hand wipe, so my friend asked for a rag so she finally can to wipe off the table but left all the rest of the tables dirty, they all were dirty. Then a couple had to wait about 10 to get the bathroom unlocked. [protected]@netzero.com

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12:14 pm EDT
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Checkers & Rally's manager and employee's having sex inside the walk-in on salem and grand in dayton, oh

They have 2 managers that always work together and its the same 2 employees that work during the morning or late hours when complaints are being made about sex inside the walk-in freezer/cooler. Don't get sick from someones dna in your food by accident.

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9:26 pm EDT
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Checkers & Rally's not satified with food /service

I went to rallys burgers here In fort wayne in.. at 320 jefferson blvd.. on this visit I ordered 2 chili cheese fries small but got one, 1 big bufford raw..2 double ralley burgers.1 no mayo.1 ralley burger add bacon.1 4pc chicken strips and 2 lg shakes..1 chocolate.1. strawberry. the sandwiches were sloppy/sloppy performance in food.. I work for my money and I dont exspect this type of rudeness. I also had to come back twice.. Im very pissed with this performance and sloppy work done.. I even had to go to another restaurant for service done right.. that I exspect.. Im pissed.. [protected]@gmail.com..

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rick vernon
greenwood, US
Oct 17, 2013 10:30 pm EDT

Too many times I have had my order messed up. Either something missing or sandwi hes not right. Now there charging for ranch for my french freis. I am done with rallys

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8:38 am EST
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Checkers & Rally's poor service - wait time

Went to the Rally's on Earhart Blvd., in New Orleans with six out of towners who were in the city for Mardi Gras. Stopped off for a quick burger through take out after a parade. In line for 20 minutes, when I pulled up to the speaker to order, someone shouted something, and when I said "What?" they yelled back "HOLD ON - JUST A MINUTE." Eight minutes later, they came back on and took our order. When we finally got it, I checked the bag and found we were missing straws and napkins. I asked for some, and the young, black girl said "Oh F---, I hate this job. " This was around 11:00 P.M. on Thursday, February 7th. When I looked thru the bag, I noticed we were missing one drink, one french fries, and two fish sandwiches. which I brought to the attention of the young girl. She shouted "YOU DIDN'T F------ ORDER THOSE ITEMS." I asked for a copy of my receipt and she refused to give it to us! It was so embarassing to listen to her language and take her abuse, even more so, with out of towners in the car.
Solution: The Manager needs to "manage" his people, and this employee needs to be fired. You are setting your business up perfectly to close. I cannot imagine why such a large company would allow this behavior to happen.

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10:10 pm EST
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Checkers & Rally's old hard crusty food

The food had to have been in the fryer multiple times... It was hard as a moist peanut shell... Chewy like slimey old pumpkins... The food was disgusting and I am now sitting here with a horrible stomach ache... They have done this multiple times before..and refuse to create a fresh new meal...as well as the oil they cook it in... The oil was black and that is no exaggeration I believe they reuse it more than one night

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4:02 pm EDT
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Checkers & Rally's bad customer service

I arrived at checkers at 10:48 pm on Sunday, July 29th of 2012. When I pulled up to place my order I was greeted with an offering for a daily special. When declined the offer I got nothing but silence. After about 30 seconds I said hello which was answered with, "I been waiting on you to place your order!" (with an attitude). I then placed my order then proceeded to the pick up window. When I reached the window I was greeted with terrible looks from the cashier. When I was handed the bag with my order I then asked for ketchup which enraged the cashier who then said, "We don't have any!" I then left and noticed that my large fries were missing. I went back to the other window this time and was handed a large fry order with ketchup. The cashier lied about not having ketchup on purpose. I called the store manager and got nothing but attitude from him as well. I will not be returning to Checkers ever again!

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u can't handle the truth
, US
Sep 01, 2015 10:40 pm EDT

Mr. Bag the ghetto equivalent of the Progressive talking box. I can't believe they play this commercial on programs where kids can be watching. "I've got buns, who wants to see my buns?" pretty sexual innuendo there about getting naked. Why would a restaurant commercial even GO there? Then the next like, if you want IT you have to put a ring on it? Beyonce line to a T and another sexual reference knowing he needs a committment of a ring before sex can take place. Also, why would they even GO there when this is supposed to be a commercial about food not selling condoms. Then at the end of all these commercials the talking bag tries to hit on some woman that drives up next to the guys car and makes some reference about (p)enis size or wallet size, saying I'm loaded or the guy that bought the food was loaded (commercial is ambiguous about who the Mr Bag is referring to). Way too many sexual innuendos and every one of these commercials have this. And what's with the ebonics straight outta da hood speech of the bag. How about classing it up a bit or does Checkers want the image of black hood rats beings their sole demographics? PLEASE JUST KILL THIS ANNOYING COMMERCIAL!

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Jack Malatji
, ZA
Apr 29, 2014 6:07 am EDT
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On the 26th March 2014, I went to Checkers in Brits Mall to buy some grocer, after finished to load what I wrote on the list, I joined the que of paying. After every thing scanned, I produced my electronic bank card to swipe, the grocer caused me R3 982, 00. Immediately after the card was swiped, my cell phone reported to me the amount withdraw from my account and at the very same time the Computer went off line. The Checkers Manager was stopped me of having the whole grocer I have paid and also refused to refund me due to the off line of his computers. Above all thing when trying to fight for my rights, the Checkers Manager (white man) call Security to chase me away from the store. I reported the issue to Police station in Brits but nothing helped. I struggled the whole month of March, on the very spot the bank I used to save money when I pull the statement it showed that R3 982 transfered to Checkers in Brits Mall. I have only refunded at the end of 26 April 2014 and this caused me to put me in to so many debts. That is very bad service I ever had in my live. Think about the small children's I have, on other hand we are on industrial strike since January 2014 until now. I need respond and action to be taken against that Manager. And I stopped buying grocer from that store as to the way I have badly treated, I feel is unfair treatment to me.

My Number is [protected] Jack

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3:14 am EDT
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Checkers & Rally's traumatised by security guards

On the 14 July, my wife went shopping at Checkers, St Johns in Pinetown. She was in the process of putting her purchases in her car, when she was approached by a black man in civilian clothing, who was carrying a pair of scissors and a role of tape. He was trying to get her attention and was telling her that he was security and wanted to see her till slip. All he could use to prove that he was securityb was a badge on his shirt which was under his jacket. She told him to leave her alone and go away. She then proceeded to get in to her car. At that stage another black man joined the first man and he was also dressed in civilian clothes. He then opened my wife's car door and they were both telling her that they wanted the till slip. They were joined by another security guard from Fidelity Guards. My wife attemped to close the door of the car and they reopened the door. She was terrified because she had no idea if this was a hijacking attempt. She briefly showed them the slip after being harrased and managed to close her car door and drive away. She was extremely traumitised by this event and well as highly embarrased at being accosted in the parking lot and branded as a shoplifter. I went to the store to confront the guards and the Manager, but to no avail. All the guard said was that he thought my wife may have reentered the store and stolen something. I urged the Manager to have a look at his CCTV cameras for proof that this was not the case. This kind of treatment to a customer of Checkers is totally out of line and action should be taken against the security guards involved.

George Harrower
[protected]
[protected]@axxess.co.za

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RINAV
, ZA
Jul 23, 2012 2:46 am EDT

My sister-in-law had the same experience also at Checkers but in Koster - Northwest Province. The guard actually pushed her into the shelves where she sustained injuries. He also slapped her through the face. The only mistake she made was to ask him to move out of the way because she wanted to buy a tin of food he was standing in front of. It seems like Checkers staff and security promotes being rude to the customers and not everybody is welcome in their stores. Also management laughed if off as it was nothing when she complained.
Their ads promoting them being there for their customers is one big joke. They cannot even handle their staff - how do they want to handle customers?

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2:50 pm EST

Checkers & Rally's bad behavior of manager & security guard

On May, 5th 2011 at about two minutes before 18h00, I excited the store (Checkers, Middelburg, Mpumalanga) and found a woman begging the security guard to enter. She said to me that she was at the door at eight minutes to six (store closes at 18h00) and the security guard refuses her to enter. I made my way back into the store to look for the store manager to explain the situation. The store manager came running to me and was yelling at the top of her voice "what was going on" and rudely tapping at her wristwatch and yelling "the store is closed." I said to her that I am going to report her bad behavior to Checkers Head Office and she yelled that I can do that, she does not care.

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9:16 pm EDT
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Checkers & Rally's stale bun

Ello i recently pick up burger from rallys and the cook chain me up and whip me and he was white and kept call me ### over
And over again then he stuck his dick up my ### and we ###ed like anmils ### me !@#$$%^%@#%$-dilila

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Update by senjarel dlin saa
Jul 25, 2011 9:32 pm EDT

i know

Update by senjarel dlin saa
Jul 25, 2011 9:23 pm EDT

yes i agree but i am from west india

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BenYankinSelf
BenYankinSelf
New York, US
Jul 25, 2011 11:32 pm EDT
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That what you get for eating your country's sacred cow.

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Henry Krinkle 2
Fair Lawn, US
Jul 25, 2011 9:27 pm EDT
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I can't believe a white man did that to you.

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Phone number

+1 (800) 800-8072

Website

www.checkers.com

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