Hidden fees
When I purchased my Rain Soft home water filtration system back in 1999 I was never told that every 2-3 years someone would have to come out and "service the system". What they actually mean by that is charge you $84.95 to come out and take out the old tanks (new ones will cost you $99.95) and replace a filter under your sink ($85.00). When I purchased...
Read full review of RainSoft and 19 commentsfraud and cheating!
When my wife and I originally bought this system, we were adamant about the fact that we didn't want this account to be like a credit card. We were assured by the sales rep that it was a fixed rate and not an open-ended credit account. An open-ended credit card account is the biggest rip-off going, and we both new that based on past experiences so therefore we wanted no part of it. Unfortunately, we were both lied to and find ourselves paying this bill off by utilizing another credit card with lower interest.
high price - poor quality
Our experience with our rainsoft watersoftener has been a bad one. We paid thousands of dollars for the softener and it has been a maintenance nightmare. Every couple of years it malfunctions where it runs its brine out on to the carpet. There seems to be no warranty that applies as we are always charged for parts and labor. The latest setback has been the timer that rainsoft no longer makes parts for. Their solution is a 800.00 updated controller that costs more than entire systems purchased elsewhere. My sister and her husband were in high pressure sales of watersofteners in the 80's. They scolded me for buying rainsoft when I bought my unit in '99. They said at the time there were better softeners out there for 600.00 Just because something costs more doesnt mean its better.
I had the warantee in my hands I took it upon myself to actually READ the LIMITED LIFETIME WARANTEE. Maybe more people should actually READ. It's not that hard and it doesn't take that long.
Wouldn't anyone notice if they had a rebuilt motor? I would think that the work order would specify that this type of work was done, this is just one word against another. There are so many people out there that are super happy with their systems. Some people are just looking for something to complain about. Yes, I am implying something.
I agree--- I think there is some shady stuff going on at Rainsoft. I called Discovery Marketing (that is who Rainsoft.com told me to call for Florida) and they said I had a PAST DUE bill to cover before they would send out a repair person at $125 for the first half hour. Apparently, they rebuilt a motor last year and never told me about it! I remember calling them last year for salt delivery and they said if I bought X amount of salt that they would do a "free inspection" of my unit. Well, I left them a check for the pre-determined amount, and that was that...until now, a year later when they informed me that they had rebuilt the motor and that I still owed on it. WHAT?!?!? I never even received a bill for these unwanted repairs! The customer service person offered to take the late charges off for me...ugh. I am digusted with Rainsoft and Discovery Marketing. What a scam!
No one there cares if tank leaks!
I came home and one of the tanks are leaking on the upper side, unable to shut it off to keep it from leaking. My wife called the "customer service" number if you can call it that. They never decided to call us back and just go home or something, because no one else answered after that. The water is running under my house as it leaks, it will not be long...
Read full review of RainSoft and 10 commentsbeware of rainsoft equipment warranty!
I am writing to warn anyone looking to invest into a Rainsoft System, which is not cheap, to beware of leaving your equipment behind if you move. I have recently moved from a home which I installed the water system and air filter system which I paid $6,000 for. I had the system installed a year and a half before I moved. The reason I did not take the system...
Read full review of RainSoft and 9 commentsrude management!
The service I have received from the local rep has been deplorable. I have asked them to reclaim the system and refund my money many times. I have contacted the Local BBB and they have forwarded my complaint and have had no response. It took the company 9 months to install the unit and I am left with out any confidence that the unit is work properly today. The local manager is rude and has not provided any relief.
no money refund from rainsoft!
Re: RainSoft Another month has gone by and still no one from Rain Soft / Discovery Marketing and Distributing, Inc., has called me back or made an appointment to install the system; nor has there been a refund of my money which, after 6 months of unsuccessful installation attempts, is all I am asking for (plus the cookware and the free under-sink filter...
Read full review of RainSoft and 49 commentsOverview of RainSoft complaint handling
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RainSoft contacts
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RainSoft phone numbers+1 (847) 437-9400+1 (847) 437-9400Click up if you have successfully reached RainSoft by calling +1 (847) 437-9400 phone number 0 0 users reported that they have successfully reached RainSoft by calling +1 (847) 437-9400 phone number Click up if you have UNsuccessfully reached RainSoft by calling +1 (847) 437-9400 phone number 0 0 users reported that they have UNsuccessfully reached RainSoft by calling +1 (847) 437-9400 phone number+1 (614) 932-1111+1 (614) 932-1111Click up if you have successfully reached RainSoft by calling +1 (614) 932-1111 phone number 0 0 users reported that they have successfully reached RainSoft by calling +1 (614) 932-1111 phone number Click up if you have UNsuccessfully reached RainSoft by calling +1 (614) 932-1111 phone number 0 0 users reported that they have UNsuccessfully reached RainSoft by calling +1 (614) 932-1111 phone number+1 (877) 524-1426+1 (877) 524-1426Click up if you have successfully reached RainSoft by calling +1 (877) 524-1426 phone number 0 0 users reported that they have successfully reached RainSoft by calling +1 (877) 524-1426 phone number Click up if you have UNsuccessfully reached RainSoft by calling +1 (877) 524-1426 phone number 0 0 users reported that they have UNsuccessfully reached RainSoft by calling +1 (877) 524-1426 phone number
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RainSoft emailsmichael@freesoftwater.com100%Confidence score: 100%Support
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RainSoft headquarters2080 E. Lunt Avenue, Elk Grove Village, Illinois, 60007, United States
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Most discussed complaints
don't purchase this product 4 (opinions to this review) Hidden fees 2 (opinions to this review) Service/hidden fees 1 (opinions to this review) predatory and unethical sales techniques! 1 (opinions to this review)Recent comments about RainSoft company
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Every Rainsoft dealer is separately owned and opperated, and financing is based per dealer. The main line of credit is not a revovling account, as you have described. And this is the line of credit we try to offer to most customers. However, based on situations such as income, debt/income ratio, credit scores, etc that are out of our hands, some customers are put on a revolving account with a lower monthly investment, making the system more affordable on a monthly basis. I am sorry you were not made aware of the revolving account. The distribution agency I work for has the installation department bring out the credit contract and go over everything with the homeowner before installation. I'm not sure how the distribution agency you dealt with works, but that is supposed to be standard procedure. I do want to apologize on the behalf of Rainsoft for this inconvenience to you and your family.