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railway / ticket reservations

1 India Review updated:

The train reservation counter has a enquiry counter apart from reservation counters for various counters. The reservation counter person donot have any obligation but for doing reserervations. while doing the reservation if the customer asks for any information the counter employee very easily asks the customer to enquiry at the enquiry counter and denies giving information. Now the customer has to go to the enquiry counter where usually a big rush is there and again get back to reservation counter and again if any doubt araises to the customer again he has to go to enquiry counter. I sugest you to rename reservation counter as enquiry and reservation counters and remove the enquiry counters.

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Comments

  • Vi
      24th of Dec, 2007
    0 Votes

    My self was travelling in IInd AC from Indore to Vadodara on 18-12-2007 by Train no. 9310 Indore Gnc Express.
    I have reserved ticket under PNR no. 8216786107.

    During the travelling in the train it was found that AC of the train is not working properly more over lot of cockroachs were found in the compartment.

    Due to non performance of AC a huge suffocation was felt throughout the night, more over the cockroach byting was another problem was felt.

    The matter was so serious that not only I few of the compartment mate could not sleep through out the night.
    It is requestedto the higher authorties that please check the problem and since the travelling was horrible please return the excess fare taken for AC as compared to the SLeeper class.

  • Sa
      31st of Dec, 2007
    0 Votes

    Respected Sir/ Madam,
    Subject: Harassment & inconvenience caused en-route.
    This is to inform you that my father, Sri Jagbir Sahai, along with my wife, Mrs. Rubi & my son, Akash, was travelling from Hardoi to New Delhi on 29.12.2007 by Train No. 4257 Kashi Vishwanath Express having confirmed Ticket, PNR No. 250 7072809, Coach No. S-8, Berth 33, 34, 36.
    When they entered into the coach & approached towards their respective berths, the berths were already pre-occupied by a few un-identified people (seemed to be going to New Delhi for attending some RALLY).
    Those people misbehaved with my family when they were asked to vacate the berths. When they approached the TTE, he showed his in-ability to help my family. In spite of repeated requests to the TTE, he could not help them. My father also found them drunk. Overall it proved to be highly inconvenient and caused harassment to the Senior Citizen as well as the lady along with him throughout the journey.
    My father felt unconscious, and seeing no help from the TTE, my family was forced to break the journey at Shahjahanpur at around 12.30 (MIDNIGHT).
    I would like to request you to look into the matter & do the needful under an intimidation to the undersigned.
    Thanks & Regards,
    Samir Sahai
    239, Jawahar Colony,
    NIT, Faridabad,
    Haryana - 121005
    Cell No: 9899353876

  • Rl
      26th of May, 2008
    0 Votes

    I ALONG WITH MY WIFE TRAVEL ON 23/05/2008 IN SELDAH JAIPUR EXPRESS & TRAIN NO : 2985 HAVING FOLLOWING DEATILS.

    1. TICKET NO : 90657141
    2.TRAIN NO : 2985
    3. NAME OF PASSENGER : [A] R.L BAPNA MALE 64 YEARS
    [B] KANCHAN BAPNA FEMALE 59 YEARS
    4.PNR NO : 621-5303110
    5. BOGGIE NO : 85210
    6 PHOTO COPY OF TICKET ENCLOSED.

    DURING MY JOURNEY MY TWO SUITCASES HAS BEEN STOLEN BY ANTI SOCIAL ALIMENTS BETWEEN DHANBAD TO GOMU . THE SUITCASE CONTAINS CLOTHES, CASH, JEWELLERY WORTH RS : 60, 000.00. THIS FACT WAS INTIMATED TO THE TICKET COLLECTOR & HE HAS NOT ENTERTAINED MY F.I.R
    AND ADVICE TO WRITE THE COMPLAINT DIRECT TO YOU.

    WHILE JOURNEY IT IS EXPECTED THAT RAILWAYS WILL LOOK AFTER SAFETY & IT IS ALWAYS TOLD BY HOU'BLE MINISTER THAT SAFETY IS OUR TOP MOST PRIORITY.

    AS A SENIOR CITIZEN OF INDIA THIS LOSS IS SUBSTAINTIAL & REQUEST YOU TO KINDLY LOOK IN TO THE MATTER & COMPENSATE THE LOSSES.

    YOUR'S TRULLY

    R.L BAPNA
    4, HARISH MUKHERJEE ROAD,
    FLAT NO : 303, ANJAN APPARTMENT,
    KOLKATTA : 700020
    PHONE : 033-22232444
    MOBILE NO : 9830170249





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