railway / ticket reservations
The train reservation counter has a enquiry counter apart from reservation counters for various counters. The reservation counter person donot have any obligation but for doing reserervations. while doing the reservation if the customer asks for any information the counter employee very easily asks the customer to enquiry at the enquiry counter and denies giving information. Now the customer has to go to the enquiry counter where usually a big rush is there and again get back to reservation counter and again if any doubt araises to the customer again he has to go to enquiry counter. I sugest you to rename reservation counter as enquiry and reservation counters and remove the enquiry counters.