SUBMIT A COMPLAINT

RADIUS ARM BUSHINGS1991 FORD EXPLORER

1
K Review updated:

I HAVE A 1991 FORD EXPLORER, WHICH STARTED SHAKING WHILE MYSELF AND FAMILY WERE ON THE ROAD FROM NORTH CAROLINA TO OHIO. I THEN FOUND THE NEAREST FORD DEALER TO FIX THE PROBLEM. WELL THERE IS WERE MY PROBLEM STARTED! THEY FIXED IT BUT FORGOT TO TELL ME THEY WERE NOT USING FORD PART, BUT NAPA, WHICH STILL WOULD HAVE BEEN OK, IT I KNEW! SO FOR 381 AND CHANGE THEY PUT RADIUS BUSHINGS ON, NAPA ONLY CHARGED 13.50 FOR THE SAME PARTS FORD CHARGED ME 70.00 FOR... WOOHOO BIG PRICE JUMP. THEN THEY TOOK TWO DAYS TO FIX IT! WOW IT TAKES FIVE MINUTES! TO TOP IT OFF THEY CHARGED ME 290. LABOR!! I MAY BE A WOMAN BUT BY NO MEANS AM I A STUPID WOMAN! AND I FEEL I WAS TREATED SO UNFAIR. NOW I AM BACK IN THE STATE OF NORTH CAROLINA AND THE PARTS HAVE SHREADED OFF OF MY FORD AND MOORESVILLE FORD WON'T COVER THE PARTS BECAUSE W. VA. USED NAPA PARTS. SO HERE I SIT NONE OF THIS BEING MY FAULT AND WITH A BROKE FORD TO BOOT. I DID GET MR. TIM MARTIN FROM W. WA. TO AGREE TO COVER THIS BUT MOORESVILLE WOUN'T PUT NAPA PARTS BACK ON IT AND I HAVE TO FIX THIS ON MY OWN AFTER PAYING 381 FOR B.S. SERVICE. NOT TO MENTION MOOREVILLE WANTS 42.50 TO GET MY FORD RELEASED BECAUSE THAT IS THERE CHARGE TO TELL ME IT WAS NOT FORD PARTS USED TO BEGIN WITH. I AM WRITING TO TELL YOU ALL OF THIS BECAUSE IT IS SO UNFAIR TO USE A LARGE SERVICE CENTER SUCH AS FORD AND GET BURNT THIS BAD. I TRUELY HOPE IN THE FUTURE YOU CAN FIX THIS PROBLEM BEFORE YOU LOOSE MORE BUSINESS. I FEEL VERY LET DOWN FROM MY DEALING WITH TWO DIFFERENT FORD SERVICE CENTERS IN TWO DIFFERENT STATES. THANK YOU FOR YOUR TIME, KARIE LARABEE 7448 FORNEY NHILL RD, DENVER N. CAROLINA [protected]

Responses

  • K
      Aug 20, 2009

    I WANTED TO GIVE AN UPDATE ON THIS SITUATION. MR. TIM MARTIN FROM W. VA. DID PAY FOR MY TRUCK TO GET RELEASED.( HE IS A VERY NICE MAN, AND I BELEIVE THIS WAS TRUELY OUT OF HIS HANDS!) AND I WAS TO TO TAKE IT PART TO NAPA, WELL THERE IS NO PART TO TAKE. IT SHREADED OFF MY FORD! SO ONCE AGAIN I GET BURNT BECAUSE NOW NAPA WON'T COVER IT EITHER. GEEZE IS ANYBODY RESPONSABLE FOR MESSING UP MY TRUCK? I HAD TO PAY TO GET IT FIXED BOTH TIMES!!! I PAID FOR FORDS MISTAKE! THIS IS SHEAR B.S. I BELEAVE THIS CAR COMPANYS NEED TO BE RESPONSABLE FOR THE PEOPLE THEY EMPLOY!!AND I FEEL I SHOULD GET A REFUND DUE TO THE FACTS THAT NO ONE NOWHERE SEEMS TO BE RESPONSABLE. FORD COMPANY IF YOU READ THIS I HAD TO PAY YOU 381 FOR AN MEESED UP JOB. I WENT TO OHIO AND HAD NEW TIRES AND AN ALINEMENT PUT ON 386, THAT IS NOW SHOT ALONG WITH ONE NEW TIRE AND I PAID FOR A MOTEL ROOM 113 AND I STILL GOT NOWHERE!! PLEASE PEOPLE MAKE SURE THESE FORD COMPANIES ARE TELLING YOU EVERYTHING.. FIND OUT FOR SURE IF THEY ARE USING FORD PARTS AND IF THE MECHANIC EVEN KNOWS WHAT HE IS DOING. I WOULD NOT SEND ANYONE I KNOW TO A FOR GARAGE EVER!!!

    0 Votes
  • K
      Aug 24, 2009
    RADIUS ARM BUSHINGS - UPDATE
    BERT WOLF FORD
    West Virginia
    United States

    THIS IS AN UPDATE ON THE SITUATION WITH MY 1991 FORD EXPLORER THAT HAD RADIUS ARM BUSHINGS PUT ON IN W. VA. LET ME SAY THANK YOU TO MR. STEVE LILLY HE GAVE ME A FULL REFUND. HE WAS SO NICE AND SO WAS MR. TIM MARTIN THANK YOU BOTH SO MUCH. AS FOR MOORESVILLE FORD I WILL NEVER GO BACK THERE FOR ANY REASON. THEY REALLY ARE OUT FOR MONEY. I JUST WANTED TO UPDATE THIS AND GIVE CREDIT WHERE IT WAS DUE. THANKS GUYS, KARIE LARABEE DENVER, NC

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