Radisson Hotels
reviews and complaints

My name is Arrie Alberty . I am staying in the Country Inn & Suites By Radisson in Midland, Tx. I ask to check in at 2pm. The front desk lady told me she cant check me in until 3pm . I said okay and walked outside . A white gentleman in a blue shirt came right after me before 3 pm. Around 2:05. and the front desk lady lets him check in . That is racist and discrimination.. Then I ask her how much my card was charged for my room and she says she can't give me any information on the amount my card was charged. This girl is very rude and unprofessional. She doesn't have a name tag, so I don't know her name. She is a Mexican lady .Call [protected] Confirmation #[protected] booking.com

I recently booked a stay at London hotel "Park Plaza County Hotel" through booking.com. Unfortunately my husband is in the high risk group, as the restrictions changed in the U.K. we asked to change dates, this was agreed by the hotel (see photo attached) who said we needed to contact booking.com, which we did! Unfortunately your hotel refused to answer booking.com, ignoring their attempts to help us. As a result I've gone down as a no show and had to pay £149, which is disgusting considering your hotel knew we would not be showing up. I emailed the hotel for a refund providing all three photos of proof, how have been less then helpful and refuse to refund us, even though they can see all our emails and proof we followed their request. I think it's disgusting the hotel has clearly purposely ignored booking.com and has happily charged us, and to make the situation worse refuse to help or refund us, stating it's our fault still. I'm disgusted in these times a vulnerable person can not change their dates without being charged, and the hotel can just simply ignore their customers request they've just agreed, and charge them, and refuse a refund. All I want is a refund now, I don't see why it's so hard and why I'm suffering for the hotel ignoring the company, when they know full well they've got to authorise the change or it will be a no show and I'll be charged. (Which I did not know would happen until I was charged)

Most horrible experience ever at Country Inn & Suites, Clarksville TN. Had written permission from the manager to bring my therapy dog in training to an event held in the hotel conference room at which my colleagues and I were vending (I was not an actual hotel guest). Dog is clean, quiet, well-behaved, and has had all shots. Written permission stated dog must be leashed at all times (he always is) and that I would have to remove him if any guest complained about allergies.

Dog was walked to empty bladder and bowels prior to entry. However, 20 mins after arrival, dog had an unexpected stomach upset (not the norm for him, and it should be noted he vomited after I brought him home).

Mess cleaned up by us within minutes. No stains noticeable - but as carpet was dirty and stained to begin with, it would be hard to tell what had been on the floor. Photos taken as proof.

Officious desk clerk Ami came in as cleanup was completed to inform me dogs were not permitted in the hotel. Showed her written permission and she left, only to return a few minutes later demanding that dog and I leave immediately or she would call the police. Claimed to have "reached out to the manager" who said we had to go. Colleague asked to speak to manager face-to-face only to be fobbed off with the no-eye-contact reply "It's the weekend". As she was gone only a few minutes, suspect she lied about contacting manager; forcing me to leave appeared to be her unilateral decision. Chose to leave the venue anyway to avoid any more attitude from Ami.

Got bags together and was walking through the lobby on the way out with dog when I observed Ami behind the front desk with phone in hand being very rude to one of my colleagues: "I told you what would happen if that dog wasn't removed!" Colleague pointed out I was walking to the door with dog and there was no need for such nasty attitude. Left immediately after that but have it on very good authority that she still called police about me and dog after I left.

Colleagues had to pack up thousands of dollars in merchandise and leave too after she threatened them with the police. Lost all the day's potential sales because of her attitude and actions. My colleagues and I are well-respected as artists and entertainers and I am appalled she went this far just to be nasty.

Customer service is nonexistent, carpets are stained, and Ami should be fired for calling in a false report to police as well as for her disgusting attitude.

Stayed in Cleveland two nights, four stars. What a joke. No valet, no car attendant, parking lot disgusting, filthy, urine and garbage in elevator both days, nobody ever cleaned it. No room service and was not told. I stay at hotels about 200 nights a year. Just last week, two days in Fredericksburg and had room service each night, none in downtown Cleveland, I have stayed at Red Roof Inn that had better service. I am sticking with Hilton. David Bushing

Hi we were due to stay at the radisson blu edwardian new providence wharf hotel on october 17th for one night bed/breakfast booking vbp5lr to see andrea boccili event at the o2 arena has we live in the north of england it seemed good to stay at a hotel overnight me being a radisson member and using your hotel chain before all sways with a welcome we booked the hotel, now the event has been rescheduled due to covid 19 virus to october 2nd 2021 next year can we change the booking to that date many thanks chris/carol clayton

Reservation summary/room information

Confirmation:

# vbbkwsh

Guest name:

Adam bystrzycki

Arrival date:

Apr 20, 2020

Check-in time:

2:00 pm

Departure date:

Apr 25, 2020

Check-out time:

12:00 pm

Rate:

Apr 20, 2020 332.35 eur 1 king bed-non-smoking-junior suite

Apr 21, 2020 332.35 eur 1 king bed-non-smoking-junior suite

Apr 22, 2020 332.35 eur 1 king bed-non-smoking-junior suite

Apr 23, 2020 332.35 eur 1 king bed-non-smoking-junior suite

Apr 24, 2020 332.35 eur 1 king bed-non-smoking-junior suite

Subtotal:

1, 661.75 eur plus applicable fees and taxes *

I asked to cancel this reservation due to the covid pandemic - my workplace (large hospital) has advised me that I cannot travel. The reply I received was that I have a non-cancellable booking. I don't think this is adequate in the circumstances.

My name is giancarlo bernini, iam brazilian, I am 46 years old, I have been working on board of the cruise ships for the past 12 years, I have 23 years of experience within food & beverage in hotels and cruise ships.
I received several e-mails full of mistakes in what concerns the english language from: [protected]@radissonbluhotel.co.uk, [protected]@btinternet.com, [protected]@ukborderexpert.com, [protected]@ukborderexpert.com offering me a job, work visa valid for 5 years for the u.K. Etc. The e-mails are below... It is all part of a scamm... It is orchestrated by a gang based in senegal, africa! Please do not pay them any money at all!

Radisson blu hotel & resorts
East sussex bn1 1np - brighton
London – england - united kingdom
Tel-0044-[protected]/0044-[protected]
Office information hours:
Mon-sun 6. Am - 10. Pm

Welcome to the radisson hotel group and to the perfect place where you can say: 'yes!' to a new career! Currently feature over 330 hotels and over 30, 000 employees in more than 50 countries. Our properties lie in city centers and suburban areas, at airports and exclusive resort destinations. At the radisson hotel group we are always on the look-out for new people that understand the important role they play in delivering our promise of quality and hospitality spirit to our guests and colleagues.
The people who work with us are our most important asset. When you join the radisson hotel group, you will be part of a dynamic, fast growing family, committed to the highest level of service - an environment where yes I can!
Is ingrained in everything we do in our day to day operations, where our commitment to our guests, owners, colleagues and suppliers stands for excellence and a positive attitude. We hire new colleagues based on a yes I can! Attitude and train skills.
The success of our company depends on its people. At radisson, we are committed to developing each employee to his or her full potential. Our focus is on personal people development and continuous learning.
Our contemporary employment & career vacancy
Hotel manager, front office manager, receptionist, house keeper, drivers, computer operators, waiter/waitress, room cleaner, security guard, hotel attendant, bar-tender, restaurant manager, executive chef, chef de partie, sous chef, pastry chef, spa manager, spa therapist, cook, gardner, cyber cafe attendant, phone operator.
Our salary is very attractive depending on your skills (1, 200 -8, 000 pounds per month) as a member of the radisson hotels and resort team, our associates can earn eligibility in all manners as stated below! Relocation allowances, 401 (k) retirement plan, tuition reimbursement, medical insurance coverage, annual vacation expenses, all applicants are requested to fill the attached employment form in the second mail and send the filled form to the british online immigration office with this given email contact address - ([protected]@ukborderexpert.com). Also you are requested to scan two full length photos (colour background) to us for documentation.
Application deadline 30/11/10
Radisson blu hotel, brighton
London sw5 7nb
[protected]@radissonbluhotel.co.uk
Responsible; james louis
Position; hr manager

Dear mr. Bernini/giancarlo,

Your cv/updated resume have been accessed and studied
By our employment relations board which your qualifications as
Found in your resume is interesting and suitable for working in our hotel.

Please find below, form for your overseas applicants bio-data form. You should print it out fill it and send it to the on-line u. K immigration office information travel agency london with the below email address;

[protected]@ukborderexpert.com
For process of your u. K visa code number, which you will take to uk embassy in your residence country for stamping of u. K working visa without any question/stress from uk embassy.
*note *
That we offer free accommodation, flight ticket and food
But all selected candidates will be responsible for their visa expenses
While management shall provide relevant back up documents for applicant's visa processing. By sending all documents required for five years work visa.
Processing to british online immigration expert for visa application. Hotel interview will be exercise at arrival of applicant here in london. Failure during interview, applicant shall undergo two weeks intensive course for formalities.
Follow instructions and reply to all messages. Immediately you send your hotel form to british online immigration expert office please send your full picture to us for documentation as soon as possible as we are having limited time for the recruitment.

Good luck,
James louis
Manager [hr]
Tel-0044-[protected]
Radisson blu hotel

Respected Sir,
I have received a mail from Radisson BLU hotel & resorts regarding job.please find the attachments and reply me soon as soon as possible and tell me whether its fake or not.

Thanking you,
Vijay Shanker Pandey

(THE MAIL I RECEIVED IS MENTIONED BELOW)

Wed, 13 October, 2010 4:37:20 AM
RADISSON BLU HOTELS & RESORTS EMPLOYMENT BRONCHURE WITH APPLICATION FORM
...
From:
RADISSON HOTEL
...
Add to Contacts
To:

2 Files Download All
APPLICATION FORM.pdf (136KB); BRONCHURE.pdf (216KB)

DEAR APPLICANT,

Your CV/Updated Resume have been Accessed and studied
by our Employment Relations board which your Qualifications as
found in your Resume is Interesting and suitable for working in our hotel.

Please find below, form for your OVERSEAS APPLICANTS BIO-DATA FORM. You should print it out fill it and send it to the On-line U.k Immigration Office Information Travel Agency London with the below Email Address;

[protected]@ukborderexpert.com

For Process of your U.k visa code number, which you will take to UK EMBASSY in your residence country for stamping of U.k working visa without any Question/Stress from UK Embassy

*NOTE *
THAT WE OFFER FREE ACCOMMODATION, FLIGHT TICKET AND FOOD
BUT ALL SELECTED CANDIDATES WILL BE RESPONSIBLE FOR THEIR VISA EXPENSES
WHILE MANAGEMENT SHALL PROVIDE RELEVANT BACK UP DOCUMENTS FOR APPLICANT'S VISA PROCESSING. BY SENDING ALL DOCUMENTS REQUIRED FOR FIVE YEARS WORK VISA.
PROCESSING TO BRITISH ONLINE IMMIGRATION EXPERT FOR VISA APPLICATION. HOTEL INTERVIEW WILL BE EXERCISE AT ARRIVAL OF APPLICANT HERE IN LONDON . FAILURE DURING INTERVIEW, APPLICANT SHALL UNDERGO TWO WEEKS INTENSIVE COURSE FOR FORMALITIES.
FOLLOW INSTRUCTIONS AND REPLY TO ALL MESSAGES. IMMEDIATELY YOU SEND YOUR HOTEL FORM TO BRITISH ONLINE IMMIGRATION EXPERT OFFICE PLEASE SEND YOUR FULL PICTURE TO US FOR DOCUMENTATION AS SOON AS POSSIBLE AS WE ARE HAVING LIMITED TIME FOR THE RECRUITMENT.

GOOD LUCK,
JAMES LOUIS
MANAGER [HR]

TEL-0044-[protected] begin_of_the_skype_highlighting 0044-[protected] end_of_the_skype_highlighting

RADISSON BLU HOTEL
http://www.mmgmardiks.com/uploadedImages/client_logo_radisonblu.jpg

Welcome to the Radisson Hotel Group and to the perfect place where you can say: 'Yes!' to a new career!
Currently feature over 330 hotels and over 30, 000 employees in more than 50 countries. Our properties lie in city centers and suburban areas, at airports and exclusive resort destinations.
At the Radisson Hotel Group we are always on the look-out for new people that understand the important role they play in delivering our promise of quality and hospitality spirit to our guests and colleagues.
The people who work with us are our most important asset. When you join the Radisson Hotel Group, you will be part of a dynamic, fast growing family, committed to the highest level of service - an environment where yes I Can! Is ingrained in everything we do in our day to day operations, where our commitment to our guests, owners, colleagues and suppliers stands for excellence and a positive attitude. We hire new colleagues based on a Yes I Can! Attitude and train skills.
The success of our company depends on its people. At Radisson, we are committed to developing each employee to his or her full potential. Our focus is on personal people development and continuous learning.
OUR CONTEMPORARY EMPLOYMENT & CAREER VACANCY
HOTEL MANAGER, FRONT OFFICE MANAGER, RECEPTIONIST, HOUSE KEEPER, DRIVERS, COMPUTER OPERATORS, WAITER/WAITRESS, ROOM CLEANER, SECURITY GUARD, HOTEL ATTENDANT, BAR-TENDER, RESTAURANT MANAGER, EXECUTIVE CHEF, CHEF DE PARTIE, SOUS CHEF, PASTRY CHEF, SPA MANAGER, SPA THERAPIST, COOK, GARDNER, CYBER CAFE ATTENDANT, PHONE OPERATOR.
Our Salary is very attractive depending on your skills (1, 200 -8, 000 pounds per month)
As a member of the Radisson Hotels and resort team, our associates can earn eligibility in all manners as stated below!
Relocation allowances, 401(k) retirement plan, Tuition reimbursement, Medical insurance coverage, Annual Vacation Expenses,
All applicant are requested to fill the attached employment form in the second mail and send the filled form to the British online immigration office with this given Email Contact Address - ([protected]@UKBORDEREXPERT.COM). Also you are requested to scan two full length photos (color background) to us for documentation.
Application deadline 30/09/10
Radisson Blu Hotel, Brighton
London SW57 NB
Tel. +[protected]
Responsible; James Louis
Position; HR Manager
DEAR APPLICANT,

Your CV/Updated Resume have been Accessed and studied
by our Employment Relations board which your Qualifications as
found in your Resume is Interesting and suitable for working in our hotel.

Please find below, form for your OVERSEAS APPLICANTS BIO-DATA FORM. You should print it out fill it and send it to the On-line U.k Immigration Office Information Travel Agency London with the below Email Address;

[protected]@ukborderexpert.com

For Process of your U.k visa code number, which you will take to UK EMBASSY in your residence country for stamping of U.k working visa without any Question/Stress from UK Embassy
*NOTE *
THAT WE OFFER FREE ACCOMMODATION, FLIGHT TICKET AND FOOD
BUT ALL SELECTED CANDIDATES WILL BE RESPONSIBLE FOR THEIR VISA EXPENSES
WHILE MANAGEMENT SHALL PROVIDE RELEVANT BACK UP DOCUMENTS FOR APPLICANT'S VISA PROCESSING. BY SENDING ALL DOCUMENTS REQUIRED FOR FIVE YEARS WORK VISA.
PROCESSING TO BRITISH ONLINE IMMIGRATION EXPERT FOR VISA APPLICATION. HOTEL INTERVIEW WILL BE EXERCISE AT ARRIVAL OF APPLICANT HERE IN LONDON . FAILURE DURING INTERVIEW, APPLICANT SHALL UNDERGO TWO WEEKS INTENSIVE COURSE FOR FORMALITIES.
FOLLOW INSTRUCTIONS AND REPLY TO ALL MESSAGES. IMMEDIATELY YOU SEND YOUR HOTEL FORM TO BRITISH ONLINE IMMIGRATION EXPERT OFFICE PLEASE SEND YOUR FULL PICTURE TO US FOR DOCUMENTATION AS SOON AS POSSIBLE AS WE ARE HAVING LIMITED TIME FOR THE RECRUITMENT.
GOOD LUCK,
JAMES LOUIS
MANAGER [HR]
TEL-+[protected]
RADISSON BLU HOTEL

The email trail below was sent to me:

Welcome to the Radisson Hotel Group and to the perfect place where you can say: 'Yes!' to a new career!
Currently feature over 330 hotels and over 30, 000 employees in more than 50 countries. Our properties lie in city centers and suburban areas, at airports and exclusive resort destinations.
At the Radisson Hotel Group we are always on the look-out for new people that understand the important role they play in delivering our promise of quality and hospitality spirit to our guests and colleagues.

The people who work with us are our most important asset. When you join the Radisson Hotel Group, you will be part of a dynamic, fast growing family, committed to the highest level of service - an environment where yes I Can! Is ingrained in everything we do in our day to day operations, where our commitment to our guests, owners, colleagues and suppliers stands for excellence and a positive attitude. We hire new colleagues based on a Yes I Can! Attitude and train skills.

The success of our company depends on its people. At Radisson, we are committed to developing each employee to his or her full potential. Our focus is on personal people development and continuous learning.

OUR CONTEMPORARY EMPLOYMENT & CAREER VACANCY

HOTEL MANAGER, FRONT OFFICE MANAGER, RECEPTIONIST, HOUSE KEEPER, DRIVERS, COMPUTER OPERATORS, WAITER/WAITRESS, ROOM CLEANER, SECURITY GUARD, HOTEL ATTENDANT, BAR-TENDER, RESTAURANT MANAGER, EXECUTIVE CHEF, CHEF DE PARTIE, SOUS CHEF, PASTRY CHEF, SPA MANAGER, SPA THERAPIST, COOK, GARDNER, CYBER CAFE ATTENDANT, PHONE OPERATOR.

Our Salary is very attractive depending on your skills (1, 200 -8, 000 pounds per month)

As a member of the Radisson Hotels and resort team, our associates can earn eligibility in all manners as stated below!
Relocation allowances, 401(k) retirement plan, Tuition reimbursement, Medical insurance coverage, Annual Vacation Expenses,

All applicant are requested to fill the attached employment form in the second mail and send the filled form to the British online immigration office with this given Email Contact Address - ([protected]@UKBORDEREXPERT.COM). Also you are requested to scan two full length photos (color background) to us for documentation.

Application deadline 30/07/10

Radisson Blu Hotel, Brighton
London SW57 NB
Tel. +[protected]
Responsible; Cyprian James
Position; HR Manager

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___________________________________________________________________

When I responded, the below email was sent to me as a response:

The UK Border Agency is responsible for securing the United Kingdom borders and controlling migration in the United Kingdom.

UK IMMIGRATION AGENCY
INFORMATION WORK TIME /
MONDAY TO SUNDAY
24 HOUR ON LINE VISA OFFICE /
United kingdom permits the temporary entry of qualified visitors, students and foreign workers under various employer 'sponsorship' programs. Every visitor, unless exempted, must apply for and obtain a visa before appearing at a Port of Entry (POE). All visitors who are required to obtain a visa must be in possession of the visa when they appear at a POE. Visitor must be in possession of his/her international passport of six (6) months validity, or must obtain a UN Emergency Traveling Certificate from us.
A visitor means a person who is lawfully not in United Kingdom, or seeks to come into london for a temporary purpose (such as work, study or visit) and who is not a United Kingdom citizen, permanent resident or the holder of a minister’s permit.
The United Kingdom visitor visa application involves a two-step process, which begins with the submission at the consular office abroad. A person who makes an application for a visitor visa has the burden of satisfying the visa officer that he or she is not an immigrant. The applicant may be convoked to interview where the visa officer will verify the applicant’s reasons for visiting United Kingdom, the applicant’s ability or willingness to leave United Kingdom within the visa validity date and the applicant’s overall admissibility to United Kingdom
Once issued the applicant will proceed to the second stage, which takes place at the POE where an immigration officer will question the applicant to ensure admissibility.
A visitor visa may be for single entry or multiple entry use. Single entry visas may be issued up to six months before the expected date of travel. The maximum validity date for multiple entry visitor visas is up to five (5) years or one month prior to the expiry date on the passport/re-entry visa, whichever is earlier. POE officers will routinely grant entry for a period of six months to a person requesting entry as a visitor. In some cases an applicant wishing to apply for a visitor visa has an immigrant application already in process. This area is referred to as dual intent. The fact that a prospective visitor has an immigrant application pending or is even planning to apply for permanent residence is not, in itself, grounds to refuse to issue a visitor visa. A person may have the dual intent of immigrating and of abiding by the immigration law respecting temporary entry. An intending app licant for immigration to United Kingdom may often have a legitimate reason to visit United Kingdom before the residence application is finalized. Visa officers attempt in such cases, to distinguish between legal and illegal immigrants.
Each applicant should please complete the following Interview form (if for work in United Kingdom ) for your free immigration assessment. Be sure to include your correct e-mail address in order to receive a prompt response. Ensure that you provide as much information as possible. This will allow us to form an opinion of your potential for successful entry.
U K I O IMMIGRATION

Thanks

DON M. BROWN

UK IMMIGRATION SERVICES AGENCY
YOU CAN SEE THE ATTACH OF UK INTERVIEW .ANSWER THE QUESTION
AND SEND IT BACK TO AS SOON AS POSSIBLE.

Get a free e-mail account with Hotmail. Sign-up now.
___________________________________________________________________

A few more emails succeeded and unfortunately, it was something that I believed in.

It is a SCAM.

Are you thinking of throwing a corporate event or some kind of large group get together WELL the Canmore Radisson Hotel in Alberta is not the place to go to! They will say everything you want to hear but come the day of the event they will not come through nor keep their word, when you leave they will deny everything they said leaving to feeling let down and lied to. Months will go by only to find that they will keep charging your credit card as they feel necessary, they will say there was damage’s, fines, and anything else they can make up just to charge any extra money to you.

I have talk to 4 people that work there and they also agreed that the upper staff there are taking advantage of me and are lying! But that they do this to lots of people! Good Scammers and liers at www.radisson.com/canmoreca

On May 7, 2009 Country Inn & Suites of Calabasas, CA
inappropriately charged my Discover card $150. They allege that someone
smoked in one of our two guest rooms. They posted the charge more than
24 hours after we checked out of the hotel without ever discussing the
matter with anyone in my party of four, none of whom smoke.

I called the hotel to object and was told that their policy requires 3
hotel employees to verify the infraction and someone from the hotel to
tell one of the guests about it. This was not done. In addition, when
I called them they identified me with the wrong room.

Finally, they promised many times to get back to me with verification,
but did not do that either.