RadioShack — unauthorized charges
I went into my local radioshack to purchase a radio antenna. They did not have the antenna, but after looking around, i ended up purchasing a new cell phone and changing my current cell phone provider in order to take advantage of the new customer specials. I purchased the phone the $350 phone for $99 due to the new customer special. I also had to pay for a $36 connection fee from AT&T. Everything OK so far... But here goes the kicker... I went to the Radioshack web site two days after I purchased the phone, and noticed that they had the exact phone I bought for free along with free connection fee!! So, I contact the store and they told me I can bring my phone back, reconnect me with Sprint (my previous carrier) and reconnect my old phone. This would take about 3 days (I don’t understand how they can port your number to a new carrier in just 10 minutes, but switching back takes 3 days!?!). By that time, the web special would expire. So, I contacted the corporate customer service, they passed the buck to their wireless supplier and after talking to the Customer service manager, they never took responsibility. I was upset that they did not inform me of the web special when I bought the phone in the store. They had 2 prices for the same product. Since I bought the item in a physical store, I was penalized. Again, the Web item was free with free connection. I feel they stole my money. If they were a honest company thay would have disclosed the web special and then let me, the customer, decide if I want to pay for it and get it at the time of the transaction (convenience), or, get it free but wait for the item to ship to me. They cheated me and the corporate CS did nothing but pass the buck and try to confuse me with a complex explanation of their marketing strategy. My third response to them was never addressed. I'll be sending a letter with the email conversation to the CEO. Radioshack is a dishonest crook of a company!! I will never set foot in there stores again!!
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