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3.0 86 Reviews

Radio Shack Complaints Summary

44 Resolved
42 Unresolved
Our verdict: While Radio Shack has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Radio Shack reviews & complaints 86

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7:21 pm EDT
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Radio Shack unauthorized &replacement& charge

I purchased a very inexpensive pair of earbuds on a clearance sale. The clerk asked if I wanted to purchase the replacement plan for them, and I very clearly and distinctly said "no way!" yet when I got home I discovered a 0.99 charge for "electronics replacement" on my c/c receipt.
There can be no doubt that the clerk understood me. He must haven trying to meet some commission or quota. I will never set foot in that store again.

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8:11 am EDT
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Radio Shack doesn't work

i went to Radio Shack at 2010 Wyoming Blvd NE A;biqierqie New Mexico on 4-29 and order a remote controler for my digital box. i paid $19.36 for it to be shipped to my home. When i got my order i put in the batteries that come with it. Upon viewing the control to me it looked used, and when i tried to turn on the digital box it didn't work. i re checked the batteries and tried it again still nothing. i put in my new batteries and still it didn't work. I went back to the store and both clerks told me it looks used and who tried to open it. I didn't try to open it why should a 69 years old worman do that, i have no knowledge of how that thing work. The clerks told me to bring back the two remote at home for them to see. All i want is a part i order to be replaced and works. If you cannot help me with this matter, please return my money back to me. I have never been treated this way in all my life questioning me. It doesn't work and if something is not done i will never shop at Radio Shop any more. [protected]@bernco.gov e mail address and my name is Gail Veloz.

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1:28 am EDT

Radio Shack rude and ignorant

I have been in the radio shack in bridge hampton on several occasions, leaving everytime frustrated and wanting to scream. they are rude, ignorant and look down at everyone. a friend of mine was in there recently buying batteries and got a smart comment from the male cashier that she was buying them for her vibrator, an unwanted and unnessecary comment. my most recent run in was wen i went in there with my fiancee and we had our 9 month old dog with us when a very rude man SHOUTED from half way up the store “he is not allowed in here get out” a simple dogs are not allowed would have done.

Instead we walked out stunned and humiliated with all the customers staring at us. i am sick of their behavour and would like radio shack to do something about THEIR employees bad manners.

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8:20 am EDT
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Radio Shack service plan

My husband purchessed a new cell phone for my birthday the sales rep offered a protection/replacement plan he bought it but upon trying to use it I was told by Al at the warranty phone number given to me by radio shack that hes sorry but the plan we bought doesnt cover accidents even though she told us over and over again it even covers WATER damage! I now have 2 cell phones and a camera bought from radio shack with protection plans that dont cover anything!

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Karen Chappelle
,
Aug 18, 2008 11:05 am EDT

WARNING*** DO NOT purchase their Service/Replacement plan it is a total rip off.
My son purchased a replacement plan for his IPod which was attached to his receipt. When we had a problem and called in I was first told I would be sent a return label and gift card. I never received the return label so I called again. I again did not receive the return label. On the third call I was told I in fact did not have a replacement plan but a service plan and I would need to bring the IPod into a local store for repair. I was told the clerk must have attached my receipt to the wrong brochure.
Since we purchased this product they have shut down the two stores in my area that were within a reasonable distance. (I now can understant why!)
I was told I would be sent a box to return the IPod for service.
Two weeks later after still not getting the box I called yet again and was told this was not standard procedure for a repair. They are still working on trying to get me a box.
In my opinion they are ripping people off with these phony plans that they do not stand behind so don't waste your money.

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Pat Barrett
,
Sep 23, 2008 2:45 pm EDT

In May of '08 I purchased a Sirius Satellite radio receiver for my car. I thought it would be a good idea to also purchase the service plan, as it offered "No Hassle" replacement by phone, as well as "Protection From Rising Replacement Costs!".

In September the power adapter died (not the radio, just the $10 adapter). I went to the same store I purchased it from only to find out that I couldn't just swap the adapter out (even though the person who sold it to me said I could) - I had to call the service plan # and file a claim. I begrudgingly did so and the service plan rep told the clerk to swap out a different adapter. We tried to find one that would fit but couldn't. We also tried replacing the fuse in the original adapter but when I tried to use it again the fuse in the car blew out..

Anyway, I had to call the service plan rep back to request a formal replacement - which it turns out they don't do. Even though the service plan promises "Protection From Rising Replacement Costs!" they will only issue be a RS gift card for the original purchase price (the price has gone up $10 since then). Even though the service plan promises "No Hassle Replacement By Phone" I have to ship them my bad unit and then wait 5 to 7 business days and then return to the store to purchase a replacement.

I argued the logic of spending $$'s on a replacement plan that does little more than allow you to return the item and get your money back. The people I spoke with seemed to agree with me, but that does little good.

Avoid purchasing service plans from Radio Shack. They are dishonest when discussing it both in person and in writing.

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mamaof2
Richmond, US
Apr 22, 2012 10:58 am EDT

I am a Radioshack employee and you need to make sure you got the plan with the accidental damage. There are different ones. If you are within 30 days, you can still add it if you don't have it. The rssp's really do work when you get them. You can ask to speak with the store manager or if they won't help, ask for the district number and speak with them.

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vansera11
Saint Ann, US
Feb 09, 2012 9:48 pm EST
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i got a evo 3d protection plan had to wait for a replacement for two weeks also when i got the replacement they didn't send another battery. they knowingly did that when the whole phone was water damaged. its not worth the hassle. yes i to was told i could swap it out in thw store for a new one that very same day. horrible customer care.

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yeskezsirumem
, US
Aug 16, 2011 4:25 am EDT

i currently work for assurant and many of you guys do no read the T's and C's a store rep will tell you anything to sell the the warranty always make sure you verify with that current warranty company that it does cover what a store rep says. and we do not do in store replacements with radio shack anymore due to many problems extending from that. so only a EGC, Plastic or CHeck in the mail for the PRP plans. i do agree alot of the plans suck but the PRP has been the best i have been dealing with and that does give you something in replacement. so instead of acting up like a child you should handle this in a adult manor if you been duped for a crappy warranty then please verify first before you buy. why throw cash out on someones word to start with? then get mad at the warranty company that has nothing to do with that situation?

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stkecl
,
Jun 28, 2011 6:43 pm EDT

I am having a similar problem right now. I have not gotten a gift certificate they are still trying to replace the phone. My phone was defective and instead of just giving me a gift certificate they sent me the wrong company phone. They were suppose to replace my virgin mobile android but instead they sent me a Sprint HTC 4G . I don't have a Sprint account. I am still trying to get this phone back to them and get a replacement for my other phone.

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HitesMites
, US
Jun 04, 2011 8:50 pm EDT
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Same problem here. Bought a phone in-store 4-29-11 with 1 yr. replacement plan for $6.99. Our business goes through at least 2-3 phone sets in a year, so I figured why not get the warranty and simply replace the phone with when it quits out? My expectations for Radio Shack, it's products, and it's cohorts were way too high. The phone gave out 6-1-11 ... 33 days after purchase. Brought it back to store expecting an immediate replacement phone. Got the manager's speech about procedure on replacement plans - you don't get any replacement phone at all - an eGiftCard will be emailed, to which I can use in store to replace the phone - IF the gift card even covers complete replacement cost, and the manager could not guarantee I wouild receive the amount of original cost. Read the back of your store receipt - Regardless of the replacement plan, the warranty information on the back of the receipt says 90 DAYS FOR DEFECTIVE MERCHANDISE. I raged at the manager and demanded he give me another phone right then. Manager did not handle me professionally and bacisally told me to get out of his store. Since we now had no working phone at the shop, I had to go ahead and purchase another of the exact same phone for $34.99. Radio Shack can suck it on their replacement plan. I put the broken phone in the new packaging, and returned it to a different store against the new purchase receipt and got a full refund. There's more than one way to skin a Radio Shack employee.

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pedsrrt
, US
Jan 03, 2011 1:16 am EST

Found this by searching for others with similar experiences. Hunny-pie: You state, "So before you call in and act stupid try helping yourself by looking into the warranty information, that's why it's given to you. " You may want to stop assuming people don't read. The RS Cell phone service plan states, "Includes In-Store Replacement" in big letters, the salesperson states, "All you have to do is bring your phone in, and the small exclusion print states, "Limited to cetain compoents and accessories, " then I'm going to believe they will stand by that. I read it. They aren't honoring it. It's wrong.

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hunny-pie
, US
Sep 16, 2010 6:33 pm EDT

I work for the warranty company, I deal with customers day in and day out, I'm sorry that you think the plan is worthless, maybe you should try reading the terms and conditions for yourselves. Also, you can try contacting the warranty company before purchasing the plan to verify the information. We don't get the option to do what we want to help you, we have set guidelines and must do what they give us. Not to mention the fact that all of our information comes from the RadioShack Corporate office. So before you call in and act stupid try helping yourself by looking into the warranty information, that's why it's given to you. The replacement plan gives you your money, plus the tax, to purchase something of equal value. The repair plan uses RadioShack's licensed repair centers to fix and replace parts. We don't pick and choose who we help, we don't say "Hey I don't like this person's name so I'm going to give them a hard time." We do what we can to assist you. If you don't like getting help then go away.

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Former Employee moved on
Chicago, US
Mar 31, 2010 10:49 pm EDT

Ha... I USED TO SELL these exact same plans at my Radioshack. Yes they are a rip off except I get them on small stuff so I can get it replaced with a gift card after they are outdated or broken. Like a bluetooth or headphones. DO NOT BUY A REPAIR plan... only Replacement plan!

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8:18 pm EST

Radio Shack very poor service & lying to customers

Around 3:30pm Thursday 28 July 2011, I enter the RadioShack in "The TownCenter at Bowie" which is in Maryland. I was requiring about a phone advertised in your weekly paper. I was told by the sales person that it wasn't in stock. I asked if I could get a rain check? The sale person told me that they don't do rain checks and I can come back Saturday to see if they it (the sales item) was shipped in. I asked the sales person why do you not do rain checks and where is it posted (in store or on paper) stating that RadioShack don't offering a rain check? He said he didn't know but they don't and there's nothing in the [RadioShack's] system stating that we do.

The sales person began to display a poor attitude towards my questions so, I asked for his name and if he get his manager/supervisor. He proceeded to alert his manager/superviser to speak with me. A man appeared from the back and began to tell me that they don't do rain check and the last phone (sales item) was said earlier that day by him, all before I even opened my mouth to pose a question. The manager (he had no nametag/badge to confirm if he was the manager so, I'm not certain if he was a manager/supervisor or not). The Manager/supervisor offer to check if the sales item was in stock in another store. I asked if he would do just that and proceeded to the counter where the sales person was standing. After about 15 seconds or less they both stated that zero stores had this sales item in stock. The manager/supervisor than instructed the sales person to retrieve my cell# that they may call me when their Friday shipment arrived and I could come in and get it than.

I was returned to the care of the sales person that began to address me very poorly and unprofessional so, I asked if he treated all his customers in this manner? He replied: "If they give me attitude. I replied again: that's still no way to talk/treat a customer and I'll be writing a complaint to RadioShack about this. Once again; he replied: So, go ahead.

I left the store and went home to go online to check other stores and post a complaint/concern. I saw phone #'s for other stores in the area so, I called, only to discover that two stores in the area (Hyattsville &College Park) had a total three of the sales items on had and was willing give me directions for the fastest route to retrieve the item. The service at your Bowie TownCenter Store was very poor and extremely unprofessional. I don't wonder why this location is never busy. These issues needs to be addessed before the School/Holiday season start.

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jrrhdh
, US
Aug 26, 2015 3:34 pm EDT
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Radioshack is a terrible store to buy anything from, or to work for. The employees are required to sell attatchments with the phones they sell. Cases, screen protectors, headphones, chargers MUST be sold with the items, said management.
Already knowing you were going to purchase an already cheap item, the employees didnt want to waste time with a stingy customer like yourself. You wouldnt have purchased insurence for the phone most likely, or any accesories, and this leads to termination of that employees job. All radioshack corp. cared about was selling cellphones and attatchments. If attatchments are not sold on top of other items like credit cards and batteries, the employees metrics are not met, and this eventually leads to getting fired. I have lied many times to impatient fools like yourself who aren't going to spend a dime more than they have to, its a requirement for employees. Take Iit from me, us radioshack employees have no idea what we are talking about most of the time, we are just bullshi*ting you. I would often smoke cannabis in the back rooms of the store. My advice would be, dont deal with radioshack.

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wifi8827
, US
Mar 06, 2012 8:31 pm EST
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good for the salesperson for standing up for himself. He does not have to take your attitude you obviously had towards him.

They easily could've just told you "nope sorry", but they went out of their way (whether you choose to see it or not) to get your number and call you when it arrives.

And by the way, rainchecks are a privilege, not a right. Stores do not have to offer them if they choose not to.

I am so glad he told you to go ahead and call a complaint. If I were in the store I would've bought him a drink for standing up for himself.

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6:16 pm EST

Radio Shack misrepresentation of replacement plan

I made a cell phone purchase in december for my son for christmas, the lady who helped me asked if i would like to purchase the replacement plan for the phone and explained that it would cover any damages to the phone. I asked to be sure i understood correctly again she assured that it would cover any damages even if it was his fault. When the phone was damaged due to him dropping it on the road the company said they would not honor the replacement plan that it only covered damages due to manufacture fault.

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10:16 pm EST
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Radio Shack refused warranty service on defective product

We purchased two Pandigital e-readers the day after Thanksgiving 2011. My reader has never charged properly - you had to get the cable 'just right' for it to connect. It also frequently reset itself for no good reason. I just dealt with it, since I knew it wasn't 'top of the line'. Now it has become impossible to get the reader to charge. I took it to Radio Shack in Stillwater & first, the manager said I had bent the cable end & that's why it wouldn't charge. I pointed out that the one in my hand was my hubby's cord, which worked fine with his reader. I told him it wouldn't work properly with either cord, & I'd had problems with it since I bought it. He told me I must have 'bent the port & broke it loose' in the reader. The port looks fine, with no apparent damage & I haven't done anything to it. He said he wouldn't do anything for me, & since I must have damaged it, I could try to contact the manufacturer, but they probably wouldn't do anything. Radio Shack used to stand behind their products, but now they are just liars & thieves.

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BOmand
Sacramento, US
Sep 19, 2012 2:04 pm EDT
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Radio Shack in Elk Grove Ca does not Respect their warranties either. I had purchased a 1 year warranty on the front part of the warranty it stated cracked screens for any reason they would fix, they lied I had my Pandigital for only 2 months when my screen cracked and they didn't repair it and I fought with them I even went to Pandigital and they didn't help me either. I'll never go to Radio Shack again and have stopped referring potential customers to them.
Omand

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7:35 pm EST
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Radio Shack service

I purchased a cell phone and the insurance on my phone, in California. I then moved to Arizona and shortly after my phone started acting up so I took it back to Radio Shack and per their policy they were going to ship it back to the warranty department and then send me a gift card (via email) to purchase a new phone. I did all the leg work and created the claim. All I needed to do was return it to the store (off Bell Road in Surprise) and they would overnight it for me. I dropped it off Sunday night and was told it will go out Monday and I would have my gift card Monday evening, Tuesday at the latest. Tuesday rolls around and still no card so I called the store. They had no information so they were going to check on it for me and call me back. 20 minutes later no response so I called them back. Turns out the person who took in my phone lost my information and never printed the FedEx air-bill so my phone was just sitting there. There was no real apology or going the extra mile. I am now hostage to Radio Shack and will not have any time to get a replacement phone for at least 2 weeks. This has been the WORST experience ever and I will definitely not do business with Radio Shack again. They totally dropped the ball and offered no solution aside from taking the package to a FedEx drop off, which was NEXT DOOR to their store after I offered to come down and do all the legwork for them. Even at that I will not get my gift card until it's basically too late. At this point, i would rather the money back instead of a gift card because I do not wish to spend another dime at any Radio Shack Store.

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Update by Pissed at Radioshack
Jan 25, 2012 5:57 pm EST

Thanks for your comment. I do agree with you and in normal circumstances would have NO problem but I deliberately planned returning my phone around the ONLY 2 days off I get. I let the rep know that and discussed my options with the warranty department and chose to return my phone at this time, so it does not affect me or work because I use this phone for work. I will NOT have another day off for another 2 weeks and I need the phone for work. I work 12 - 13 hour days and do not have time during the day or even evening to swing by a store to pick up my replacement. Hence the reason I planned everything around my only two days off. I did my research, I knew how this worked and made sure to give myself 2 days to get the gift card. At this point I do not have my work phone and have been reprimanded. So I do appreciate your comment but perhaps you should consider why I am so frustrated rather than assuming I’m just out to bash Radio Shack. You know what they say about assuming…

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hoofbeat22
, US
Oct 10, 2009 8:38 pm EDT

the owner of the store greg did not want to come the 50 miles to service my 50 in tv after the sales man asured me if i bought the tv they would. the salesman told me not to buy from walmart or bestbuy becouse thry would not service the owner was rude abusive swearing all over warenty work. greg stated that lg would only give him so much travel money. they wanted the sale but never intended to service the tv

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everythingnice
Puyallup, US
Sep 11, 2010 4:25 pm EDT
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While at radio shack today I was waiting to check out, I was asked by one employe if I needed anything I said, no, well when I finally needed help, that one nice guy was busy, but there was "jake" who was just walking around playing on his cell phone, he didnt even noticed I was standing at the register I made a comment to him, "so, do you work here (which I knew he did he was in uniform) or are you going to play on your phone all day"His response was "oh I didnt even notice anyone was standing there" I believe that with the way the economy is now, there are plenty of people who would gladly help your customers.I am very disappointment with my service today, and I hope something is done about it!
THIS HAPPENED ON, AND THE NAME OF THE EMPLOYEE
JAKE employee ID 612,
on Sept. 11, 2010 at 12:57 pm,
store contact # [protected]

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johnnyman
Portland, US
Sep 19, 2012 3:15 pm EDT
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I couldnt agree more with you pissed at radio shack. I turned my phone into them on the 29th of August. And am still waiting for my gift card. Everytimr i call i get the run around. First they say 2-3 business days. I heard that 3 times. Then i get told 3-5 business days. so i waited again. when nothing happened i was told 5-10 business days. I also use my phone for business. and dont tell me to switch my phone to a landline shacker. Radio Shack needs to honor their commitments and do what they say. And im not going to go spend money for a trac phone. Thats just ridiculous. like Radio Shacks Warranty. I used to have no problems with Radio Shack. But they are becomming more and more dishonorable!

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startreker
indpls, Indiana, US
Mar 15, 2012 1:07 pm EDT

Go ahead buy the replacement phone. When you receive your gift card bring the packaging and the receipt back into the store. We will return the cash (or put back on your card) and will redeem the gift card for the phone you all ready bought. There will be no issues as long as the return is done with in 30 days.

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Shacker
Port Charlotte, US
Jan 26, 2012 1:00 am EST
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I understand your last reply. Makes it a bit clearer.

Some ideas for you, ask your carrier how to forward your number to a lineline where you are. It's easy.

If that won't work, Go to 7-11 (open late) pick up a cheap tracfone, 9.99, put a $20 airtime card, then have your number forwarded to the tracfone number.

Best of luck.

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Shacker
Port Charlotte, US
Jan 26, 2012 12:28 am EST
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Last reply. Makes it a bit clearer.

Some ideas for you, ask your carrier how to forward your cell number to a lineline where you are. It's easy.

If that won't work, Go to 7-11 (open late) pick up a cheap tracfone, 9.99, put a $20 airtime card, then have your cell number forwarded to the tracfone number.

Best of luck.

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Shacker
Port Charlotte, US
Jan 25, 2012 2:08 pm EST
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Okay, Pissed at Radioshack.
Point 1. Yes, the employee did mess up. A stupid mistake.
Point 2. If they or you log into www.returnmyitem.com, with the authoring number, you / they can print out the shipping lable.

Now, if you / they get the package shipped 1 day late, as soon as the FED-EX driver scans the shipping label, your card is processed right away. Check your email for the message with your gift card number now.

Why you think you are "hostage to Radio Shack and will not have any time to get a replacement phone for at least 2 weeks" is a pure BS statement.

Bottom line, yes the employee messed up, if it was shipped the next day, that's not two weeks. Calm down, redeem your card, get your phone and move on. I'm sure the kid feels bad for making a mistake, his boss will take care of his punishment.

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Mystic_Kanjie
paris, US
Dec 29, 2010 8:29 am EST

As a Ex-worker for Radioshack. I can tell you that Portboy is correct. The salesmen/Women do NOT service the T.V.s. We are trained to show you the number to call if something happens. Back when i worked it was a little paper pamflit black in color that had "WARRENTY" on the front. In said paper had a number. This is the number you should have called. Not the store in which you bought it.

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portboy88
Athens, US
Dec 29, 2010 8:21 am EST

Sales people do not go out and do the repairs ourselves. We send our technicians out and do them. They get paid through Radioshack and no one else.

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3:35 am EST
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Radio Shack cell phone protection plan

Gabriel at Radio Shack flat out lied to me about the coverage on their protection plan. I was told that their plan would cover any loss except a lost or stolen cell phone. The phone was dropped and the screen cracked. I call the insurance company and was told it was not covered. I only had protection for mechanical issus. I called the Radio Shack complaint line and told them about the lie. A few days later Fred (district manager) called to tell me that there was nothing he could do since I could not prove that Gabriel had lied to me. Now I will need to pay Sprint $100 to repair the screen on the phone. Stay away from those liars at Radio Shack!

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Radio Shack poor customer service!

This store is by far, the worst customer-oriented Radio Shack branch I have ever visited. My experience started a few days ago, when I was shopping for a Blackberry Playbook tablet. The night before Black Friday, I visited their website and that location stated they had this item in stock. They opened at 530, so I arrived at the store at 430am and was in the first group allowed to shop at opening time. After telling the salesperson what I wanted, and turned down his suggestive selling attempts to sell me every accessory known to man, I had my credit card in hand when the salesperson notified me they didn't have any in stock. An oriental woman "seemed" to be the person in charge, so I asked her could I could get a raincheck since the website says she has them in stock. She actually giggled to herself and told me "Ohh no way." Then the salesperson went over to talk with the woman, and I overheard her say "try to sell him something else." So then he asked me if I wanted the more expensive iPad 2. This was a couple 100 more than I was prepared to spend, and I refused. This really seemed like the old bait-and-switch trick. The website indicates "come on in and get your item" but when you get there it's "whoops, we don't have those.. buy something more expensive!" I had to act like I worked there, and said "Well can you call another local store and see if THEY have one?" So the guy called three different stores and said they were all sold out too, even though the website indicated they were in stock just hours before when I did my research. I told them I have been a customer of Radio Shack for over 25 years and have never been so disappointed with them, and the woman said, "Oh ok." and she really gave me the indication I was not important. I began walking towards the door, furious and actually shaking because I was so mad and I told her "I will NEVER shop again in this store" and she replied, "Oh alright, bye" and didn't even look up from what she was doing. When I got to my car, I called their 800 # and told them about my horrible experience and the man apologized sincerely, and asked what I was looking to buy. I told him what I wanted, and my zip code, and he located one in less than one minute of wait time.. AND provided me with the phone number. I called them, asked them to hold it for me and told them I would drive straight there. The other location was only FIFTEEN minutes away. How did the kid tell me none of the other locations had this item, when a branch 15 minutes away did? This Radio Shack at College Square in Newark, DE was clearly more worried about hitting target sales and goals, rather than keeping a loyal customer happy. I arrived at the other location and within five minutes I was back in my car, with the Playbook in hand. The other sad part of this story is the second store I visited that had their act together had no customers, and the store I had left in a rage had a line outside waiting to get inside. And perhaps to discover their item wasn't in stock either! Do yourself a favor.. Drive the couple minutes further to visit another branch, and steer clear of the College Square location!

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11:32 pm EDT

Radio Shack unethical

I am writing regarding my recent experience with Radio Shack. My 12 yr. old needed a calculator for school and I took her to Radio Shack to purchase it. The sales person talked her into upgrading saying it would then be something she could use into college. She took this to school and was unable to use it. We tried to return it but as the original packaging could not be reused, were told that it was too bad. This is a $17.99 calculator that a grown up sold to child. She was very embarrassed and upset. I will check with FTC regarding "selling up" to children.

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G.Smiley
Lexington, US
Sep 22, 2011 10:51 am EDT

Why did you let your 12-year old get talked into something she didn't want or need? Were you the one paying for it? You could have said no. Why can't she use it? At least it wasn't a lot of money.

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GoldOpals Opals
Karcultaby, AU
Sep 21, 2011 12:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Did the school give any guidlines as to what type of calculator was allowed? Why was she unable to use the 'fancy' calculator?

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3:22 pm EDT

Radio Shack Poor Management

I entered a radio shack on newcut rd. in louisville ky. when a sales man greeted me at the door I asked him how much HP 60 tri color printer ink was he walked over to it and read me the price from the sticker where it was stocked I said cool ring me up he. He rang me up and told me a higher price than what he originally told me so I asked him was he sure, we walked back over to where it was stocked well it was stocked wrong there were a few colored ink stocked were black ink should be and black ink were colored ink was suppose to be, I asked him if he thought he should give it to me at the price it was stocked he said that he wasnot able to do that that his manager was the only one that could but he had no problem calling him.

he called his manager and explained the situation, I could tell the salesman was very embarrassed and uncomfortable by what he was saying to his manager on the phone it sounded like he was explaining to the manger that the customer (me) didnot switch the prices on the merchandise because he was with me in the very small store( the price difference was not much of a difference but it was the principle of the matter and the way you could tell the way the manger was being) really I felt bad for the sales person because when hung up the phone he had to tell me he was very sorry he seemed embarrassed and even degraded.

Radio shack is only a few blocks from the house i just stoped to see if there price was cheaper or even the same as walmart, I did not buy the ink there I drove the 4mls to walmart and paid the same price, I usually buy my dvd/r’s there about once a month but I will not buy anything else from radio shack I know it may seem petty but other times Ive been in that radio shack Ive heard people complaining about the manger being a rude and cocky lil punk.

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3:20 pm EDT

Radio Shack employee was rude

I called the Radio Shack at Front and Snyder avenue in Philadelphia, Pa. to ask about an issue I am having with a PC bought there. An African-American answered and I asked him. He told me to hold, then he got back on the phone using an accent, saying he can’t help me. I saw right through his bull and am very upset. My PC is still not powering up and now I’m upset over what is supposed to be a professional to some degree making me feel like an idiot for whatever reason. I just think he had better things to do and couldn’t deal with it. He needs to be fired. I called Sat. June 11th in the afternoon, so you can pinpoint the Radio Shack employee.

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3:01 am EDT
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Radio Shack rude store attendant & manager

On 7/6/11 at 5:50 pm I had called to the store I asked the store attendant if they had any of the HTC 4G Evo Sprint Cellphones in stock. The attendant responded that yes we do have plenty of them in stock I stated that I was on the way needed 2 phones it would take me about 30 minutes to get there he said no problem. Well I made that 30 minute drive I got to the store about 6:20 pm. Upon entering the store the young man asked if he could help me I stated yes I was there to get 2 HTC 4G Evo Sprint Cellphones he asked me for my information so he could check my eligibility status on my account & was I the account holder. After I had given him all this information then he walks in the back of the store then he comes and said we don't have any other phone the 2 phones that we had I had to ship them out already they just left on the truck. I said but you told me you had plenty he said 2 phones were plenty to him but they were gone so it was nothing he could do. The manager stated that she shipped them out earlier this morning or maybe it was just a miscommunication. I usually shop regularly at your stores but this here has stopped me from going. I feel that this is very poor customer service and how would you feel if someone had taken you through this rat race. This was total humiliation and your staff made me feel like a idiot in front of other customers in the store by constantly stating that they did not say anything to me on the phone.
Yvette Hurdle [protected]@gmail.com

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8:35 pm EDT
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Radio Shack rude, unreasonable manager

I bought my HTC Inspire Device a couple of weeks ago.. I suddenly had a problem with my camera. I never dropped or did damage to the phone. I told this to the store manager and he said that he will exchange my phone for a new one. He told me that I will need the 'box' to make the exchange. I had everything else except the 'box'. Who will keep the box of a product after they purchase it? I told this to the manager and he told me that this information was on the receipt. I was trying to make my point, but he kept cutting me off. So, I told him if i call customer service at Radio Shack, would they say the same thing? He replied, "I don't care what they say. I need the box." This was pretty funny because I could just give him the box when I get a new phone...I called customer service right after I left the store and they said that I DONT need the box. I just need everything in it. I returnd to the store, with the customer service assistant on the telephone because I knew this guy would not listen to me. I entered the store, with the customer service assistant on the phone. She said that she will speak to that person and make sure i get my new phone. He refused to take the phone call saying again "I don't care what they say." He was on the phone, but he wasn't talking to anybody. SO I asked him again to take the phone, and he refused again. He said to me, "DUDE IM ON THE PHONE." I was shocked when this person talked to me like that. Is that how radioshack employees talk to their customers? The customer service assistant asked for the store number, and his name. Right after I told her that information, that guy said "I'll give you a new phone just bring all the stuff." He gave me no explanation or an apology for being wrong. When I returned back to the store with my charger to exchange my phone, he didn't even look or me or give me an apology. Who does he think he is? This guy was straigt up rude and I could tell he just didnt want to give me a new phone. When I first bought my phone here, I gave him the lowest grade on the customer service survey which was texted to my phone. He was not polite and did not appreciate me at all as a customer from the beginning. I was quite shocked how this person treats his customers in such a way. I have never been treated this way at any other store. The fact that he refused to take the phone call, calling me DUDE, and not apologizing to me eventhough it was his mistake is not acceptable. He is actually the store manager there, which is ironic. The sales assistant was actually pretty nice but the manger himself is terrible in treating customers. His name is Aaron Bronz.

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portboy88
Athens, US
Oct 27, 2011 4:37 am EDT

Actually, I agree that the manager was rude. I was a manager at RadioShack in Columbus, Ohio and I only had a total of 2 customer complaints. Both dealing with phones. But the manager was correct...we are not allowed to return/swap phones if you don't have the box. The store and company gets a chargeback, which means we get charged the total unactivated price of the phone, if we don't have that, the receipt, and all accessories from the box. That customer service associate was mistaken on that part. I have had customers complain about that but it does say on the receipt that we need the box to return/swap it out. He may have been rude, and that does reflect horribly on the other managers that RadioShack has because we're not all that bad, but I understand how frustrating it is when a customer doesn't believe us when we say something and then we can even show them on the receipt. So you're also to blame for his attitude. If you wouldn't have been rude to him maybe he wouldn't have been AS rude back. I'm not sure but it's possible. But for future reference, anytime that you buy anything you should keep the package and receipt for a month and THEN throw them away. That's what I do when I buy things anywhere I go. Sorry that you had such a bad experience but remember, to get respect you have to show respect too.

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4:32 pm EDT

Radio Shack god sake do not waste your money on expedited shipping

So, Saturday morning I went to the Radio Shack store where the store manager and I are now becoming best buds, and asked if the order has been received, the item was a zBoost product that I had ordered for the second time on Thursday. He was not sure and offered to look up the order on the computer. Still the same status - PROCESSING! No change. Mind you this is the second time we had entered the order in a week. His suggestion was to call the help line and get a status on the order. Well this is when the fun begins. The woman on the line tells me that the order has been processed, and that I should receive it Wednesday or Thursday next week. Normally, this would be a OK answer, but I specifically paid for the product to be delivered “OVERNIGHT”.

I said WHAT!, what are you talking about, I paid for OVERNIGH!. Now I am in the store when I made the phone call with the manager next to me. He is just about as shocked as I am. I asked the person on the line, what part of OVERNIGHT SHIPPING do you not understand. Well, she told me that we have 1 -2 business days to process the order, and then 1 -2 business days to deliver the order. I said, but I paid for OVERNIGHT Shipping does that mean anything to you. Well, she stated, I placed my order on Thursday evening, we have until Monday to allow our warehouse to get the product ready to be shipped and then we have 1 to 2 business days to send the product to the store.

So, I told person nicely, since I was in the store that you need to remove the OVERNIGHT Shipping option from you website- BECAUSE YOU DO NOT HAVE THAT OPTION. She tried to explain to me that the policy for shipping overnight allows them 1-2 business days to prepare the order in the warehouse after 1 day to process the order. She then offered to remove the shipping fees as an effort to ease the pain, but as I explained to her, the cost of the shipping and the product was not as important as having the product here on Saturday morning.

After she removed the shipping fees, I asked again “when will the product show up at the store”, now it was for sure Wednesday or Thursday, maybe Friday next week. I said that you got to be kidding. Did you remove my priority shipping status by removing my shipping costs - Oh No, not at all. I told her obviously Radio Shack has a real logistics proble.

Then to top it all off, she wanted to know since it was going to be Father's Day on Sunday that they had a tool kit, would I be interested purchasing it for $34.99 - I said, "Sure, when can I expect that to arrive - Labor Day Weekend" - NO I am not interesting in buying anything else from you. I asked the gal if she was just crazy or what. You just screwed me on a delivery of a product and then you want me to BUY something else – give me a break Radio Shack.

God, I hope Radio Shack recorded that conversation; this is the one that the CEO needs to hear and then ask himself / herself if she would buy anything from such a micky mouse e-store operation.

Warning, Warning, Warning if you need something please do not use this site for purchasing anything and for God Sake do not waste your money on expedited shipping - they have a strange definition of "OVERNIGHT".

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9:42 pm EDT

Radio Shack bad customer service

Bad Customer Service ! Ghetto ! and really need to be closed down or hire all new employees including the manager .They don't even greet you when you enter the store, No eye contact when speaking to customers. My AT&T acct was mess up after I bought a phone from them. Long story short, Radio shack did not back date my service with at&t thus making it look like I just sign up with AT&T locking me under a new contract w/o telling me. I would have to pay 175.00 to cancel with at&t if I didn't want the service anymore. They don't show you or explain hidden contracts they have through the store. If I had to give one word that will label ATL, GA location : UNPROFESSIONAL!, I will never shop at this location again!

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startreker
indpls, Indiana, US
Mar 15, 2012 12:37 pm EDT

You had to have signed a new contract. What did you think you were signing. Your complaint isn't qualified at all

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5:55 pm EDT
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Radio Shack sr. manager/tj grizzele

Purchased a Cordless Phone battery, spoke to a representative on the 28th of June, we gave her our battery and she told us is it a AT&T phone or another different brand. My husband said, we believe it's the other brand, but, if we purchased the incorrect battery, we would return it for the AT&T brand. Two days later I came back to the store and spoke to the Sr. Manger, TJ Grizzelle, he asked me, what did I need, I told him, I needed to exchange this battery for the AT&T and not this one. He asked if I brought my phone in, I said no. Then you see he was getting agitated, so quickly, then he said, well we have a lots of batteries. I realize this, but, it didn't dawn on me that the girl that was waiting on us two days ago, never gave us our old batter back. She was so nice and said it wouldn't be a problem to switch them out, then I get this Manager, that didn't even have any customer service. I asked him why was he being so flippant, what is his problem. He kept telling me he is only human! You work in an establishment that doesn't have the courtesy, but, "NO" customer service. I could he be able to help any customer for that matter. He was a "JERK"! I will never step into that store and if had the common courtesy and listened to what I was telling him he would of given me the right battery. But, instead TJ GRIZZELLE did not have not customer service, (I won't even call him a Sr. Manager, because he is more like a clerk, he has a lot to learn about manners, professionalism, and common courtesy!
For anyone that is reading this...bad customer service at the Cypress Village Shop Center in Ruskin. No one should be flippant when asking a questions, especially when you have no idea what to purchase, that is why your the customer and they are supposed to be the "PROFESSIONAL" !

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portboy88
Athens, US
Oct 27, 2011 9:52 pm EDT

The manager is correct in saying that RadioShack does have a lot of batteries. There are at least 25 cordless phone batteries and to match it with the correct one you need the original battery to find the correct one.

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5:43 am EDT
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Radio Shack very bad customer service

On Sunday morning (my only day off) I called my local Radio Shack to see if they had any discounts on the HTC EVO. I called the store and spoke to Alex Allan, the assistant store manager, he told me that they had a discount on the Evo and would rebate me $50 if I turned in an old cell phone. I thought this was great, so i went in. When I got in the store it was pretty busy, but I am a patient guy so I waited no problem. About 30 minutes into the wait I was assisted by Alex (assistant store manager), he started me up but was interrupted by a client with a bigger purchase (laptop), so I waited about 30 more minutes. By this time my patience was waring thin, but I bit my tongue and didn't say a word. Once I was at the register he told me that he had made a mistake and that the phone I wanted wasn't on sale and that I would have to pay full price... ok, I remained calm, I was thinking that perhaps he could do something to remedy this since this was clearly his error. But no. He would not discount the phone, would not try to take out tax, bottom line would not do anything to help me. I didn't even get the sensation that he even cared. He just wanted me to either buy something or leave.

I understand the wait time, I understand the helping out a customer with a larger sale even though i was there first (I did say "it was fine, no worries"), but to make an error like that that took over an hour of my time and not even try to help me out, that is something else. I am in customer service and if I dropped the ball like that I would do what I can to help my client out no matter what. I will never go to this Radio Shack again (forget about Radio Shack all together!).

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Update by What a waste of time!
May 14, 2011 6:15 am EDT

@ 123321: I wasn't out any more money, BUT I what I did lose was my time. For myself, a Saturday morning time is way more valuable than money. Perhaps if you didn't spend all day posting on complaint board you would know that.

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planet fitness is awful
albuquerque, US
May 16, 2011 2:09 am EDT

123321 when will you get a life and leave people alone? You cant stop. You attack everyone and have not one positive word to say to anyone. You do not have experience you have bitterness over people that try to stand up for themselves. If people did not complain you would not have a place to post your negative comments. A persons time is valuable when they work and make a difference in life. It is obvious that you have no life. Oh and please send this to all of your other sudo names. You seem to have many.

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9:21 pm EST
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Radio Shack failure to replace product timely

Julian Day, CFO of Radio Shack was quoted in 2007 saying In 2007 you were quoted saying “I once went into a RadioShack location incognito in order to gauge customer service, " Day said. "It was about as inviting as a visit to the DMV.” This was many of things in the article related to Radio Shack's business model. The title of the article was " Even CEO Can't Figure Out How RadioShack Still In Business" If only I had known of this uncaring attitude towards customers before I patronized their store. Here is my story.

• December 4th I purchased two 16 gig IPhone 4 phones with cases.

• December 7th I called Wendy my primary sales person and informed her mine was not functioning properly. She advised me to call AT&T which I did and was referred back to you for replacement. I called Wendy again informing her of the outcome and she advised me to come in and she would take care of it. I told her I could not come in until about 5pm and she said she and Hyatt who assisted with our transaction will both be there so one of them can assist us. I came in about 5 minutes to 5pm and a young man said neither Wendy or Hyatt was in and that only Hyatt could handle an exchange like this one. No one could help us.
• December 8th I called the store around 10am, spoke with Hyatt who told me to come right over which I did. She expressed she thought she could get it to work. Upon arriving she tried resetting the phone, removing the "sim card" and a few other tricks to no avail. She told me "Weird huh?". She said well these things are pretty hard to come by she hopes she can get me a replacement. I said "I need a replacement". She then assured me she would get me one from another store just give her until the end of the day.
• December 9th, late in the afternoon having not heard from Hyatt as promised I followed up with her. She said she could not get me a phone from any other store. I said where does this put us? She said well maybe after the holidays. I did not like that one bit. I said well "maybe after the holidays, when after the holidays". She said you know I just don't know. She was not inspiring confidence. I said, fine what about a 32 gig phone, if we upgraded can you get that. She said now that might be possible. Let me make some calls.
• A few days later having not heard from Hyatt again, I called her. She said Oh, let me call you right back. I felt she had not thought of getting my issue resolved since the moment we hung up the phone a few days previously. She did call back this time and an in enthusiastic voice exclaimed she found a 32 gig being shipped to her store to arrive tomorrow. I said well no so fast I have to speak to my husband she said well it will be here ready and waiting for you. I called the following day and said the current one meets are needs, music is the issue with the hard drive space and it seemed silly for us to pay $100.00 for more music space when the phone features - most important feature is the issue. We very much want a replacement of what we have paid for. She said she is not sure she will be able to do that. I told her "Hyatt, you sold me a product that does not work properly and you are obligated to get me one that does. I only have 30 days to cancel this contract or report defects and my time is running out. You need to replace my product.". She said "I know I know I am trying everything I can. I will honor beyond the 30 days because you told me about it. I said that is not good enough. I need it timely as AT&T will not allow me out of my phone contract because you couldn't get a working product. I only have the IPhone because the price deal you had, I can't just return my phone with you and get out of contract w/ AT&T, they told me you had to prove another phone or I would have to buy another from their stores. I should not have to pay more because you can't replace my phone in 30 days time. Hyatt said I know I know we will resolve it.
• Last weekend December 17-19th I called Hyatt again, as soon as I identified myself she said "Don't tell me you are returning the phones!". I said, Hyatt this is crazy. You tell me after the holiday's but you can't tell me when and I really don't think you guys are considering my situation at all. She said but I got you a 32 gig and held it for a week until I had to sell it. I told her Hyatt I told you the same day you told me you had one coming that we were more comfortable staying in the cost range we paid and so you held by your own choice. She said, we will handle this, I know we will. I asked her before Christmas? She said I am going to try. I said I needed to hear by Tuesday December 21, that gives me 7 maybe 8 business days with AT&T to cancel my contract. At this point I am nervous about peoples She said she will work on it.
• December 23rd, I decided to see if I could resolve my problem. I made 4 phone calls and found the phone in about 5 minutes time. Unfortunately it was another 32 gig. I called Hyatt and told her I am very angry I had to make calls to rectify problem, both calls to her in the numerous time she has failed to follow up as promised as well as to the other stores. She said she would see what she could do about the up charge and that I should have them ship it to her store number 0685. I called back the Kenosha, Green Bay Ave store and spoke with the manager Allen.
Allen the manager said that he can't ship to another store on a customer’s instructions. I thought it was odd when Hyatt gave me her store number so I told him I understand. But that I was going to have Hyatt call him. Allen proceeded to tell me the most ridiculous thing I have ever heard in business. Allen said, he would give it to me as a replacement if I came up to Kenosha Wisconsin personally but that he might be able to sell it to a customer so he wouldn't ship it if he could possible sell it.
I advised Hyatt and she told me she could not make another store ship inventory to her. I was shocked that was her response. She should have contacted you and that district manager personally. But once again, I had to call Allen, get Allen's district manager's name (Richard) and contact him myself. Again, I am doing the work.
Kelly of the district manager Richard's office was the first person to express proper embarrassment and shock over this escapade. She said she would handle things immediately and she did. She contacted Allen and even managed to call me back to assure me within a matter of 15 minutes that Allen is prepared to ship it where necessary. All I needed to do was call Hyatt and have her speak with Allen. I promptly called Hyatt and she assured me that she would handle it. Sadly, I was not so sure. I called her around 4pm and she said she just can't seem to get Allen on the phone. I hung up with Hyatt called the Kenosha store and Allen immediately took the call. I told him Hyatt was trying to reach him to arrange the shipping and I am concerned about the late hour. He said he is at the store if she calls. I called Hyatt and said Hyatt he is there now waiting for your call. She said I will try to call but I have a store full of customers. I said Hyatt. (Mr. Weekly, I AM A CUSTOMER!) Almost 45 minutes later Hyatt called me to say Allen is shipping it next day and my phone will be here tomorrow, Friday December 24 Christmas Eve. Given the circumstances of the past 45 days I followed up with Allen. He said he is shipping it and having to talk me was taking away from him doing it right now. I asked for the tracking number and he said he would give to Hyatt.
December 24th, Today, 1pm I called Hyatt she said she received a shipment but that it was not checked in, she is sure it is there she will call me 15 minutes. About one hour later, shortly before 2pm I again followed up with Hyatt. She said you know I have hadn't time I am so busy with Customers. I said Hyatt, it is offensive each time you tell me that you have customers when I am a customer who has been waiting to be serviced for 20 days. She said I don't know what you want me to tell you. I guess if you give me 10 minutes I can see if I quickly go check in the shipment.
30 minutes later I called and Hyatt asked me to hold. She said she just checked (now while I was on hold not 30 minutes ago when she said she would) and the phone is not there. She doesn't know what to tell me. I said how about tracking it? She said it came from the other store, she doesn't have the info to track it. I urged her to call and get it. While she called and got the tracking number Hyatt did not bother to track it. She gave me the tracking number to follow up.
I tracked the package. Allen did indeed enter the shipment into the FedEx System by printing a label for it. But FedEx was never requested to do a late pick up and it was not dropped off at a Fed Ex drop location. The package has never been received by Fed Ex. There system simply shoes that the store printed a shipping label. (According to FedEx, Allen made no attempt to get the phone to me next day as he didn’t even prepare the shipping label for Fed Ex until after 6pm that day, 6 hours after his district office instructed him to have it shipped today.)
I informed Hyatt and asked her to please be sure that the package ships today so I get it MONDAY not Tuesday. She said she can't make the store do anything.
Still December 24th, I am left just 6 days from being out of time to cancel my AT&T contract and have no idea if I will have the product I paid for 20 days ago.
December 27, the Iphone 4g 32 gig is in and waiting for me at the Crestwood location but will not be released to me with no upcharge as promised by employee, store manager, Hyatt, at the instructions of Reggie Weekly via Bill Mynatt.

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carebear813
Chester, US
Dec 07, 2012 11:26 am EST
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I don't care what time of the year it is, customer is always right and comes first.
Yes, Radio Shack has a policy to obtain to however, price changing does have to be okay'ed by her super or district manager. Even though she has authority in the store to an extent, her job is to keep business running eefficiently and making sure each customer is qualified. She did not search out her answers.

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justvisiting29
Chicago, US
Aug 25, 2011 11:03 pm EDT

First of all it us inappropriate for you as employees to even respond to this the way you did. Review the Social Media policy. 2nd, the issue should have been handled immediately, not a month later, and you wouldn't have to worry about shipping so soon to Christmas. 3rd, Radio Shack has plenty of options to get around changing prices, which CAN be done, seeing as we buy all of our phones up front, but they could have been issued an ATT bill credit for the difference, or even a customer service satisfaction check. And finally, this sounds exactly like something Hyatt would do, and not really know all the resources available to her. And you sound like someone who would work for her. I know, that we have some pretty demanding customers, but this customer was in no way out of line for expecting to get what she paid for. And one last thing, if this is how any of you great customers, Radio Shack is not the place for you. There are a thousand other people waiting to take your job. Perhaps you should look into another line of work.

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TheShacknonAdvisor
, US
Jun 27, 2011 5:49 pm EDT

Oh, and just to add. That article titled, "Even CEO Can't Figure Out How RadioShack Still In Business, " was produced by The Onion, a fake news agency that makes up funny articles. If you took anything seriously out of that article, and failed to look up any additional sources or confirm that it was actually Julian Day who said those things, your and idiot.

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portboy88
Athens, US
Dec 29, 2010 7:57 am EST

Ok...a few things. You kept calling during the BUSIEST time of the year. We can't drop everything we are doing and check other things. I know my store makes close to $8000/day on the days leading up to Christmas. If we are busy with customers then we can't drop everything just to help one person find something else when they are just calling in to check on things. If you were to go into the store it would have been done automatically cuz you would be right in front of them doing it. It's VERY rare that fedex drops things off on the day before Christmas anyways. We didn't get ANY shipments at all. 2nd off, no retailer can change the price of a phone. Especially an iPhone. Apple makes their prices and the only time we can change our prices is if they agree to it. We can't change the price of the 32gig the same price as a 16gig. That would make both companies lose money. You could always do the swap by mail or get something other than the iPhone because after our deal with the iPhones being $50 off original price it is HARD to find any of them in any of our stores. But you need to understand that during holiday times we are all busy.

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Use this comments board to leave complaints and reviews about Radio Shack. Discuss the issues you have had with Radio Shack and work with their customer service team to find a resolution.