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At the check out, a young female employee who seemed agitated from the start, asked me for a lot of personal information that had not be requested during previous shopping transactions and I told her I wasn't comfortable giving out this info, that I had recently received lots of junk mail. She was got more upset and so I cancelled the credit card transaction and pulled out cash. She again asked me for my address, phone number and driver's license and I told her that this info was not necessary for a cash transaction. She began to ring up the sale and the male manager walked up and asked if there was a problem and I said that there was not a problem. He said that he couldn't have me abusing his employees and told me I'd have to leave the store. I looked at this kid half my age with below intelligence and had to smile - thinking he must be kidding. As I was getting my receipt he said I had to leave the store - an obvious attempt at impressing the female employee with his "might". I politely explained that I was a longtime faithful customer and I would be complaining about his lack of courtesy and knowledge of customer service. He refused to give me his card so I made a note of his name on the tag he wore. As I left the store, he threatened me by yelling out that he had my personal information in the computer. He shouted that I was banned forever from the store. Beware of Radio Shack in Stevens Point Wisconsin. Under previous management it was a fine establishment - albeit a store filled with items you can most of the time find cheaper elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
Magicjacks are sold all over the country by many retailers. To blame RS for your product not working is unfair. Get it exchanged or get a refund.
Radioshack doesnt make the Magicjack. They sell them everywhere. Dont blame RS for a product made elsewhere.
I FEEL VERY DISSAPOINTED ABOUT RADIO SHACK"S MANAGER HER NAME IS LIZZA! I CALLED TO RADIO SHACK TODAY TO ASK TO DEFER MY PAYMENTS FOR JUST 1 DAY THAT I USUALLY PAY, I EXPLAIN HER MY ISSUE, THAT I LOST MY JOB SO A CAN"T PAY IT ON TIME!. SHE DID NOT HELP ME AND EVEN SHE DID NOT TRY TO HELP ME SHE WAS VERY UNUSEFUL. WHEN I PAY MY WHOLE BILL I WILL CANCEL MY RADIO SHACK"S CARD
if you look and or google this person msrozz she has complaints all over the internet. it seems every where she goes she complains in order to get something free. Look out for the next business she tries to scam.
Tell all your friends, and email or contact someone higher up at Radio Shack and let them know they are going to be losing a lot of business because of their staff's arrogance.
Preferably get names when you do so pressure can be applied to the wrongdoers. That's what I do (it gets results), and maybe I never go back to that store to boot !
Yeah a lot of their clerks are like that - they believe they are "doing you a favor" to let you spend your money there and can treat you like dirt.
thats because they fired 400 people who new what they were doing and hired outside salespeople to be managers and district managers they dont care about anything but sales and you wait and see the ceo Day is in it to wreck the company.
Radio shack did replace my unit with a different one since they didn't carry the one I had. I really don't like it as much as my original one, but they did honor a replacement.
Wow. YOU broke the camera and YOU wanted to return it? How dose that make sense
ANY time you need any kind of cable(s) or cellphone accessories, go to this place on ebay. They ship the same day and you receive your cable(s) within 3 or 4 days. I've ordered 6' and 10' HDMI cables for my son's and my xbox360's to get better picture and then a couple other cables running from my cable box to my pc's. They are more than reasonable. My HDMI cables are from $29 to $69 in the stores and the same GOLD TIPPED high quality cables for $6.58 INCLUDING shipping. They have over a MILLION positive feedback rating. eForCity (1, 373, 000 positive feedback)
So, your complaint is that the website wasn't working correctly and nobody at Radio Shack could magically produce for you a laptop that was out of stock? Perhaps that is why so many people choose to get off thier ### and go to the store directly these days. As for your accusation that Radio Shack was trying to get an extra $200 from you is ridiculous seeing as they weren't trying to sell you it at all - they were OUT OF STOCK.
Funny that the comment follows so closely to the original post - online order, website issues, out of stock, unsuccessful attempt at a claim of rip-off, exactly *9* days of waiting. Black Friday items - the cheapest possible prices on the most popular holiday items; only the items that move faster than most servers could hope to handle.
It's never a surprise to me the complete lack of understanding and consideration I see in the world, but I believe it will always be a wonder.
Usually when a hold gets stuck, it's in the bank - the store can't "hold" anything, they put a request in to the bank. This time, the bank didn't get the message to let go. Contact your bank again.
Also... when you do an online order, there is no "swipe" of the card. Everything is typed into an online ordering system. The card isn't charged until after an order number is created, at the very end of the process, after everything is confirmed on a summary page. I think you must be a little confused, or a little overblown in your story, or perhaps both. Obviously you were upset and things can tend to get a bit wonky in perceptions. I seriously believe you deserved better customer service, because no customer should walk away with a need to go vent on the closet public sounding board. Liars, thieves, and immature troublemakers perhaps, but not customers.
Sounds to me like you should have added enough money for the feature. If there isnt enough on the account you CANNOT use that feature, so inturn, by you not purchasing the addition money card, you cheated yourself not AT&T or Radioshack. Plus, no one will ever refund airtime from a prepaid service. It is clearly stated on the receipt.
What was the lie? This is a pretty vague complaint.
The return policy is for 30 days at RadioShack. The one year warranty you referred to is through the manufacturer.
You should call the manufacturer to get this issue resolved.
You can send it back via FedEx or take it to a local store.
What convenient way are you talking about?
so you physically damaged it (accident or not) and expect a complete new one? btw they prob would have charged you to have it repaired there...
sorry but you sound like a an idiot
Naturally the woman should not have suggested you were drunk. Dropping a camera is something that could be done accidentally by anyone. However, I am so surprised that you even thought that you could return a camera that quit working because you dropped it. It wasn't their fault that it quit working. It quit working because you dropped it. The responsibility for it not working is yours alone.
Now, it is natural for you to come in to Radio Shack and ask them where or by whom it might be repaired. But of course you would be totally responsible for the cost of this repair. I would never expect them to pay for the repair.
If you were implying to the woman that _they_ should accept the return of the camera I suppose the woman was just so flabbergasted that you would expect them to take responsibility for your dropped camera that she couldn't contain her indignation. I think she should have contained it and she should have responded to you civilly in spite of your outrageous suggestion. She should have explained the situation to you in an emotionless state.
As I wrote, I expected them to at least help me with the repair. My complain is about the service: what is the point to insult the customer?
So, you dropped it, broke it and expected Radio Shack to take it back and give you a refund? Sounds like you were the one trying to scam Radio Shack.
Its been a whole freakin year, god alone knows what you may have done to that poor television. Anyways im VERY surprised they replaced the tv the first time. Go cry, if you had 100 bucks to shell out for a freakin remote, then im sure you had the cash to put out for the extended warranty. Even though it was a gift, you still have/had the option to add on that extended warranty within 30 days. The warranty would cover you for 2 years for a measly 2 controls (or $200, this is just exaggerated amount its probably 150 or 170 for 2 years).
Well if i were you id fight with the associate, there is a 30-day return policy on that item regardless of what it is, as long as it has not been physically damaged. If youve still got the receipt and it has been over 30 days, you can get store credit...or even exchange, read the back of your receipt.
Was it so difficult to return the camera? Im sure a lot of people went after that deal. Their ordering system is automated and glitches happen everyday, quit crying and return the camera not only that it was on thanks giving day was it? Im pretty sure there must have been quite a few people ordering that day which may have caused orders to back up. Not only that maybe they did have the printers, but they happened to be defective, (even though this is quite late, im sure it can and will apply to any similar purchases).
lol @ tard
let the flaming begin...though i could care less it gave me lulz
My husband went to Radio Shack to buy an adapter for his GPS, the sales person sold him the wrong one and it fried the unit. I am going to make an official complaint today and see if they are going to do anything, since he had to buy a whole new unit.
The district Manger couldn't believe it! What a joke! They're the ones directly responsible for heiring them! Believe me a district manager for Radio Shack spends his entire day taking complaints about the ###s they hire!
Same issue-
Radio Shack.Com - Black Friday . Bought 3 MP3 players that showed "available" at the time of purchase for $59.99. It was never shipped and some how became "unavailable" nine days later and the order was cancelled. EVEN after I called and pointed out that it was still on the website as being available (though for $10 more than I paid for it) and that a sales representative told me they have them in stock but were told not to honor the price for Black Friday sales. The supervisor went so far as to say that they were trying to work out the website and inventory issues but were not honoring the Black-Friday prices but I could order them at the new price of $69.99. I was also told they could change the price or cancel an order whenever they wanted then hung-up on me.
Any electronics company will have the same 90 day policy as radioshack does. You surely were given the option to get an optional extended warranty which judging by this post you neglected to purchase. If any thing you should be thanking radioshack for NOT carrying the brand any more .
Show me a company with a *free* warranty over 90 days...
Radio Shack Store # 01-4220
168 Market Street Paterson, NJ, 07505
Manager is so Rude, She was mad about complaint, and she told her staff not to help me, when I took my items to the counter, no body from the staff came to me to charge. I left my stuff on the counter and came out.
She told me : You know I am the Manager of RadioShock, nobody gonna assist you"
Terrible, bad and worse experience.
Thats not discrimination you tard. He just probably didn't feel like helping you at the time. There is no proof that he is being sexist. Maybe the times you came in the store it was just busy, or maybe he just remember some other adapters they had in the back...It's called the chaos theory.
I'm a former RS employee who was wrongfully terminated, so I'm able to shed some light on this.
There is no law regarding taking down information for prepaid phones, but our computers ask for name/address for all wireless purchases, prepaid or contract. When this happened, I would usually just put in a fake name and use the store's address, and there would be no problems.
For contract phones, we're required to ask for a photo ID because AT&T and Sprint run credit checks. Maybe this guy was new and trying to go by the book.
Other stores WILL NOT refund them either, as a matter of policy. You need to read the fine print when purchasing and take a little responsibility for your own money.
You still have to have minutes available to use the text messaging feature. Again, read the AT&T terms and conditions.
When will they learn that we just want to buy what we came in for and not be hassled for our ss# phone# bday address favorite color. I am not surprised by your story although you should contact the bbb.