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3.0 86 Reviews

Radio Shack Complaints Summary

44 Resolved
42 Unresolved
Our verdict: While Radio Shack has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Radio Shack reviews & complaints 86

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1:44 pm EDT
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Radio Shack Credit for goods returned

I made a purchase on 11/03/22 and received the item on Order 524324. The item did not work and I requested a return. The return was processed and I returned the item on and was told it was received on 11/21/22. I have not received a credit back on my credit card for the returned item and it has now been 6 months. There is no way to contact them other than opening a case on the website which I have done 4 times now with nothing other than an automated response that someone will get back with me and no one ever has. No one answers the phone and there is no way to leave a message.

Desired outcome: Receive my credit for returned goods

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2:54 pm EDT

Radio Shack Cellular phone repair

On my recommendation my granddaughter took her S20+ in for a screen replacement and camera lens cover replacement that they told her they could do the repair. This is their Grove, OK location. Then later they said they couldn't do it, as they didn't have the proper tools. Even though they couldn't repair the front screen they went ahead replaced the camera lens cover which wasn't done properly either. Pieces of the old lens are still visible and has visible flecks of some sort of debris under the new lens. Do not take anything to them for repair as they and not reliable nor possess the knowledge to make a proper repair.

Desired outcome: Refund of charges and a replacement camera lens cover that wasn't installed properly!

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5:19 pm EDT

Radio Shack I purchased audio to tv wires, audio convertor and optic audio wire.

On 7/29 I purchased a RCA jack to headphone wire. The wiring did not work. I went back, the next day and purchased a Analog to Digital Converter. The wiring and converter did not work. I went back the next day and purchased a audio optical wire to connect to the RCA jacks on the TV. That did not work. I went back, the next day, to return all three (3) items; with my cash sales receipts.
The total refund was $47 and change. The young Clerk had to call Alexandra (the Manager). Then the Clerk told me he did not have enough money; twice. Then he said he had the money and only gave me $27 and change. I called several times but only was told by Alexander, she would get back to me. Ok; they Stole $20 from me; but I will continue to pass this on to all outlets; for review.
I have never written a Complaint before. I am retired, having owned several Companies, therefore of no need for the $20.00; ironically I was going to by Bluetooth Headphones. In addition, I live in a very modest Community and have told everyone of Radio Shacks practices. This obviously has been happening; and I hope to alert others to be aware!

Desired outcome: Manager did not totally refund my returned Purchases.

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Is Radio Shack legit?

Our verdict: Radio Shack has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Radio Shack's position as a benchmark of trust and quality within its industry. Users and clients of Radio Shack can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Radio Shack earns 100% level of Trustworthiness

Perfect Trust Endorsement: Radio Shack achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Radio Shack. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Radio Shack has registered the domain name for radioshack.com for more than one year, which may indicate stability and longevity.

Radioshack.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Radioshack.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Radioshack.com you are considering visiting, which is associated with Radio Shack, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Radio Shack have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Radio Shack website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Radioshack.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Radio Shack.

However ComplaintsBoard has detected that:

  • Radio Shack protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:49 pm EDT

Radio Shack Premium microsdhc

In Sept 2020 I purchased a microSDHC card. Someone told me I needed it to activate my phone. As it turned out I did not need it. I put it and my receipt in my purse. I didn't return it until March 2021 because of the COVID-19 I didn't get out except for things I needed to do.
When I decided to return the card I walked into Radio Shack and the male employee asked how he could help me. I gave him the card and told him I wanted to return it. He looked it over as if I had opened it and said It doesn't look like it's been opened. That made me feel like a criminal. Then he handed it to the lady behind the counter. She looked at the receipt and said You purchased this in September 2020. They never explained their policy and just stared at me, like what are you doing here. It wasn't much money involved but the cold way I was treated and at least they could have explained to me nicely. I just turned around and walked out.

Desired outcome: just tell those people to be nice to their customers.Isn't the customer always right?

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7:42 pm EDT
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Radio Shack customer service manager was extremely rude and condescending!!

Beau was his name. He acted like it was my fault that the dish playmaker did not work for my unit at the campground. The person who sold it to me was not knowledgeable on all of the products he sells. He also sold me a nonrefundable Wally reciever. He stated if it didn't work for my RV, I could use it at home. Needless to say it does not work at my home either due to having a Hopper and 4 joeys. So now I sit with a reciever I can not use! So very frustrating!

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5:08 pm EDT
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Radio Shack A charging cable not woking after 2 months

i entered radio shack egypt in cairo at makram ebaid st . i went to see a customer service to ask him about this cable so he can help me to fix it or at least give me another one. but no all what he did was staring at me fist lieing while he looking at me and then he tell me that this cable is out of insurance i told him no it still insured so he tiped in the computer the cable's serial turend out this it's acully insured that means that he told me that it's out of insurnce without even looking at anything just like that i think it's better if he acully told me to get hell out of here at least he would be honest of change then he tell me to fill out some paper . then when i finished this paper he surprised me by telling me to come after 15 daaaays to follow up with us can you imagen that from a customer service that is acully his job to help and serve the customer 100% honest this is very bad front for radio shack here in egypt pleaZzzzzz try to help me beacuse i paies a lot of mony for 2 cables and both are damged plzzzzz respond AASP plzz

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5:23 pm EDT

Radio Shack samsung a8 plus

Dears,

Trust all is good at your end.

I'm writing to you this email in order to express my dissatisfaction with the level of support I received from radio shack customer service & complaints center.

I just buy samsung a8 plus from radio shack carffuer maadi and I found a surious issue in the device sound and in software from almost 7 days and since then, I am suffering from extremely bad treatment as when I referred back to them in order to check the availability of replace or return the device, their reply was simply is that it has a small scratch in the back and they won't either replace or return it! While it has no scratches.

I was really disappointed as no one call helped me to solve the new device issues while it is withing 14 days from the day I brought. The shocking thing that when I called the on store manager he simply said that I have to pay fees in order to repair my device. Otherwise no one will help me!

I don't know if this is the way to treat customers in such brand like radio shack but I trust that you will find me a way to get back all my rights and I will share this bad experience widely over social media.

I am raising my issue to your kind attention as I am really frustrated.

Thanks in advace

Karim ali
[protected]

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5:52 am EDT
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Radio Shack cable

I bought a cable from Radio shack Egypt, it has 3 months warranty, it broke out only 10 days after the warranty validation date without being faced to any external harm or bad use, so I went there to the branch, and they refused to repair it or exchange it under the warranty despite the reasons explained, so I had no choice but to leave it there and send you this complain to help solving this issue with a proper action towards such a behavior from the stuff. The branch was mohandessen branch, Mohy adel deen street, Cairo, Egypt

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1:52 pm EDT

Radio Shack request a fraud investigation

To whom it May concern:

On [protected] ask the credit bureaus to verify the account of Radioshack# XXXX with a balance in loss $ 0.00 that is reported in my credit history that does not belong to me. I need to investigate further and remove from my credit history information related to another person. In the past my identity documents have been stolen and recently when I go to request aqueduct service they tell me that there is another person with my social insurance using the same service.

I also request that I be sent evidence that I do not have an account with you, thank you for your prompt attention to this matter.

Sincerely,

Georgina Godoy

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8:15 am EDT

Radio Shack warranty and support

I bought Beats headphones last year with a warranty. They stopped working recently, so I looked for how to use the warranty. I was told to contact "Assurant" since they were in charge of warranty's and such, but Assurant never responded to me, even after several weeks, even though their auto-response email said they would within 10 days. RadioShack support refused to help me after this, actually ignoring me when I said I already contacted them and spamming me with the response "you must contact Assurant" even though I already did and it didn't work. In addition, this rep besides doing this was being extremely disrespectful and sassy. They are refusing to help me now, only spamming me with "contact Assurant" and making rude comments. I feel completely helpless and am not sure what to do.

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loup2131414
, US
Jul 28, 2017 1:26 pm EDT

The same thing is happening to me with usb lightning cable. Filled out the email. Have a valid receipt, paid for the warranty, and no response at all. Its nothing but a complete scam. Radio Shack and Assurant should be ashamed of themselves. Will never do business with either again.

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2:31 pm EST

Radio Shack product quality

In the last two days I wasted hours of time and Thankfully little money $10.00.
I purchased a couple of Variable resistors (pot) from Radio Shack. I spent four hours in replacing the old parts with the new ones. As it turned out The first (pot) was defective, didn't work then wet out and purchased another of the same part and installed it more carefully a second time. It didn't work. Replaced the original (pot) and it worked. Both (pots were defective.
Radio shack product quality is crap! I will never, never go too Radio shack again...

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3:26 pm EST
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Radio Shack false advertisement

Radio shack black Friday ad clearly states "We'll match any printed competitor's price for any item on this page, plus give you an Extra 10% off No need to shop around! Promise". Called Radio Shack Fossil Creek Plaza and the Manager Tanya stated that she had 1 pair of purple Beats Solos, I then asked her if they would match the printed price of Best Buy she stated that she would have to call her district manager. I said ok i'll be right there. When I arrived 3min later I told her I had just spoken to her and she proceeded to call her district manager. While on the phone another couple walked in after us and asked the sales associate at the counter if they had any more Beats and he stated we might have 1 pair of purple beats left. As the manager was speaking to the district manager she told him well we don't have any here anyways. She then hung up the phone and said that they didnt have anymore beats. I then was confused and asked her why she said that she had 1 purple pair left she stated that they had already been spoken for and she was holding them. She then changed her story and said they were not there because they had been sold. Again confused I asked why she would tell me over the phone they had 1 pair left and then again when I arrived she said they had 1 pair of purple left. She began arguing with me stating that she didn't have them. I then left the store and sat in my car trying to get a hold of Radio Shack Corporate. The manager then came out of the store and approached my car, she asked me for my phone number so customer service could call me. She then proceeded to say that the people in the store were buying the purple beats and they were there before us. I and my husband tried to explain to her that the couple walked in after us we saw them walk in heard them ask for the beats and the associate told them that they may have a purple pair left. I told her I felt she was racist and did not want to sell them to us because we were mexican

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Carolyn
, US
Nov 03, 2011 7:09 pm EDT

I agreed on a contract at Radio Shack for one plan on my phone. After having the phones for over a month I receive a letter that I don't get that plan that I get another one because of my credit. I want the contract I agreed to at Radio Shack? If I cant get that contract I had at Radio Shack I want to cancel my plan. I like the plan I agreed not the one that was sent in the mail.

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JoeVictum
, US
Jun 01, 2011 11:38 pm EDT
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Radio Shack sold me a cell phone warranty saying that theirs covered water damage. When I went in to get a replacement, they said accidental damage was not covered. They refused to replace it. Calls to their corporate offices haven't made a difference. My question is: what is water damage if it is not accidental. Do they only cover intentional damage?

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shelly53
, US
May 18, 2011 7:52 pm EDT

I went into the Radio Shack in Eastover Shopping Center in Maryland at about 12:30pm to inquire about employement and received the worst reception ever. The two young ladies were rude, did not identify themselves when asked, and were not willing to assist me at all. They did however, laugh at me which really made me feel bad. All this was in front of a customer that they obviously knew. Wow I will never buy anything from that store.

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Inidade
, US
Mar 31, 2011 6:04 pm EDT

I broke my cell phone's charger so we went to Radio Shack where we purchased our phone. Can't buy one and my phI can't is good until April 2009.

I had to buy a car charger but only works when the car is running. I am very frustrated as I use my phone a lot.

I paid $25.00 for a car charger! They told me they don't make the chargers anymore.

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BostonBob1
, US
Feb 10, 2011 8:07 pm EST

Do NOT buy their replacement plan! I bought it on headphones, but you can't redeem in-store, you have to go online, fill out forms, SEND THEM BACK, then wait 5-7 days. Total BS. And a ripoff.

Do NOT buy Radio Shack Replacement Plans! "No Hassle" my ###!

Debating whether to ever shop there again.

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Hobie
, US
Dec 14, 2010 12:39 pm EST

adio Shack displayed a Grundig G3 radio for $89.99. Took it to the cash register and was told the sale ended the previous day and the price is now $149.99. Manager refused to honor the displayed price. Last time I'll ever shop in a Radio Shack!

Valerie
Valerie
, US
Jul 07, 2008 3:53 am EDT

Do not purchase warranty with any product at Radio Shack. The warranty company will find some reason to not repair or replace. And Radio Shack does not care about the service that they give or the warranty company is giving. They just try to sell you something that is worthless. I was informed that by a store manager. I was sold the warranty with this big sales pitch, then when i needed it. It was a scam.

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jimmyroyroy
port angeles, US
Jan 02, 2011 4:36 am EST

i was in the local radio shack lookin for a few things. I was approached by a sales associate named courtney buchanan who kept interrupting me so she could send text messages. I ended up leaving and going to a different store for my purchase

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Kristepsen
, US
May 04, 2010 6:58 pm EDT

Went to Radio Shack and the manager was very rude to me. If i am going to spend my money then i need the person i am buying from to act like my money business is important.

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ottisrolands
Waynesboro, US
Sep 25, 2009 2:57 am EDT

Store manager was seriously rude to me while asking for information regarding a product and continued her personal conversation loudly on her cell phone.

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7:46 pm EDT
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Radio Shack horrible service - sprint

My family of 5 went today to Radio Shack in Hatillo, Puerto Rico. We saw the offer that Sprint currently had and wanted to switch four of our phones from AT&T to Sprint. Yesterday, we called and we were told that the iPhone 6 would be available for all of us. We arrived today at noon to the store in Plaza del Norte, the Sprint representative explained the offer to us and gave us all the details that we agreed on. We signed the pertinent documentation, paid our dues, 1 and proceeded to wait for our phones to be disactivated and eventually activated in a Sprint account. After two hours waiting in the store, a Radio Shack representative told us that the process was taking longer than expected because the offer was making all Sprint headquarters really busy, and that it would take around an hour and a half more. We were disconected from our AT&T service and were all phoneless. So we left and had a late lunch. We let the hour and a half go by and came back to the store. The process was still not finalized, and we were given no explanations as to why. We stood there for two and a half hours more. When the 6th hour started to go by, a Sprint representative told us that three of the lines were already in Sprint but the main line wasn't. A few minutes after, another representative told us the opposite story, that three lines were back to AT&T and that the main one was somehow stuck at Sprint and that it would take 24 hours to get it back. It made no sense at all to us. The manager was nowhere to be found, and when he appeared he did absolutely nothing to help or mitigate the situation. He was there the whole time, noticing that we were waiting for a very long time and never ever came to intervene. They had no sensibility on the fact that we wasted a whole afternoon in having three phones in the same status they were before noon and having one line in limbo. On top of that they insisted on having us go home phoneless so that they could still transfer our phones into Sprint, and that we came back at night to get them. We aborted the process of switching service providers, since our patience ended entirely. My dad left phoneless after six hours of waiting and trying to give follow up to the unprofessional and clueless staff of Radio Shack in Hatillo. It felt horrible to be treated with such disregard. The representative of Radio Shack even disrespected my mom when she asked for her money back. I was incredibly shocked at probably the worse service I've ever received in Radio Shack ever, considering I've been a client for more than 15 years.

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9:41 pm EDT
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Radio Shack charged me for changing my phone #

I had cell phone service with sprint. I asked about changing my phone number to a number I had prior with virgin mobile. sprint said they can do that and did. Several months later, radio shack (the store I purchased the phone from) charges my credit card $216. I called radio shack and sprint. sprint said, radio shack should not have done that and said they would contact them. radio shack said, eventually, that I was charged because I changed my phone number. Neither sprint or radio shack told me I would be charged for changing my phone number. As a matter of fact, sprint rep said there is no charge for that service. Can Radio Shack keep a person's credit card information and charge it several months later, without stating they would?

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vivalasvegas
, US
Oct 10, 2014 5:37 pm EDT

Radio Shack is right they should be obsolete! but I totally agree with the above posts that they promise gift cards and never deliver I bought a cell phone through them and they promised me It would be there on a certain day, it wasn't so the manager at the Cypress, CA store promised me a gift card never ever did I receive it. I just felt like he shouldn't have said he was going to give me one if he had no intention of giving it to me. False hope, I've never experienced anything like that before.

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daphne hampton
new Orleans, US
Mar 28, 2014 8:56 pm EDT

some one used my card to get a ps4 and i didnt arterize that

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Richard Weldon
Sutherlin, US
Jan 27, 2014 8:43 pm EST
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I completed a survey online and when I hit print nothing happened. I did the survey three times with the same results.I was supposed to receive a 10 dollar gift card.6fade

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Richard Weldon
Sutherlin, US
Jan 27, 2014 8:53 pm EST
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I completed a survey and did not get my 10 dollar gift card

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Richard Weldon
Sutherlin, US
Jan 27, 2014 8:52 pm EST
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I was supposed to receive a 10 dollar gift card after completing a survey. I did it 3 times with the same resultse

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9:24 pm EDT
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Radio Shack got screwed

First, I was paying my bill online and accidentally clicked the wrong amount, paying 252.00 instead of 25.00. Realizing my mistake immediately, I called customer service. The woman I spoke to claimed that the request had already been sent to my bank (this was five minutes later) It took three weeks, two trips to the bank, and a dozen phone calls and the bottom line was Radio Shack managed to DOUBLE MY BILL. For a person who is just scrapping by, 252 dollars is a matter of staying afloat.

Now my camera got a crack in the screen. When I called to file a claim, they told me my plan didn't cover it and they refused to honor my protection plan, telling me it did not cover what the salesman told me it covered. So now I am paying 400 dollars for a camera that I used for four months! I wish there were something I could do. I don't have a ton of money. Getting that camera was a huge splurge for me and it has been nothing but stress and I'm so frustrated.

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Bryan90260
Lawdale, US
Mar 30, 2011 1:13 am EDT

I brought a soldering iron at RadioShack in Hawthrone Ca. The next day found out that we didn’t need it and I took it back for a refund. The package was not open in fact it was never taken out of the bag. I was told that all sales are finale and that there is no refund of any of there products. It’s no wonder that there going bankrupt. I will never buy a another product from them again.

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sadiedust
Salisbury, US
Mar 25, 2009 9:26 am EDT

I had called the manager to ask about a product, and i asked about the model number. Instead of helping me, he said " anything else you need, Im only gonna make one trip!" It made me feel like i was bothering him...they have permantly lost my business.

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RadioShack
Bellflower, US
Jul 04, 2009 4:10 pm EDT

Salesperson lied that we had to purchase insurance. He was going to hike up the price if we didn't. When we found out it was a lie, they became belligerant and nasty. They refused to return insurance money to us.

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Taylorh2
Aurora, US
May 06, 2013 8:59 am EDT
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My dh did the same thing while paying Direct TV. $330.00 instead of the $33.00 that he meant to pay. He had the phone in his hand and called immed after hitting the 'submit button' but the CS person said that the payment had already gone through.

It tooks almost a 3 weeks before Direct Tv put the money back.

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Bryan90260
Lawdale, US
May 11, 2011 2:58 am EDT

I did call there corporate office and it seems that it was also news to them that all sales were final. Corporate office call the franchise were I made the purchase and told me to go back for my refund. Talked to the same manager who all of sudden had a entirely new policy on refunds and return my money with a fake smile.

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11111111111
Crescent City, US
Sep 20, 2009 5:40 pm EDT

He could be running back and forth all day because some customers like to call and shop over the phone while 20 people stack up at the front counter waiting for service. In the mean time, those customers waiting in line come on here and complain about the company because they didnt get prompt service while they were there. Get off your behind and go to the store to shop. Tell me one other comapny that will ever attempt to answer 50 questions for a customer over the phone.

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ShackPloy
, US
Apr 02, 2009 12:25 am EDT

meh, get over it, honestly. Thats not much of a complaint IMO. So what if you felt like you were bothering him. Thats the customers job, to bother, more or less. Like Twitter mentioned, poor guy could have been running back and fourth all day, or maybe hes just some lazy ### who didnt wanna get out of his chair, or maybe he just didnt read his job description and didnt realize he was going to have to be running back and fourth to the stock room to give potential customers information.

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12:05 pm EST
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Radio Shack warranty and extended service

On black Friday I purchased a tablet for my son for Christmas. After 3 weeks the tablet has locked up and is not working. According to Radio Shack they can not do any thing and have refused to take it in for repair and have refused to refund my money. Basically we spent money in good faith for merchandise that was bad to start with and the sales rep. J.P. intentionally gave false information to make a sale. How can this be legal? My son opened this gift on Christmas and now has had it 3 weeks and it does not work and we have a extended service agreement that is no good. I will never purchase anything from Radio Shack again and will be pursue legally.

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8:21 pm EST
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Radio Shack falsely accused of fraude

A couple of Weeks ago, I had dropped my cell phone and it was a Iphone which we all know is made of glass and a week before i dropped my phone my daughter also dropped her iphone which was still working so, of course i did not purchase phone insurance and had service with Sprint I had 5 lines of service and called sprint to see if there was a way they could help me out being a customer for over 10 years and the only thing that could be done was to send phone to apple which would cost 200 per phone so i started looking around at At&T services since my husband was just hired at at&t and would qualify for a 50% discount of the bill, so I decided since i had purchase several other phones thru radioshack and recieved good deals, that I would check with them after going to an At&T store and a new phone would cost at least a 100 per phone but if i was going to end my contact with sprint i would have to replace 4 lines i already canceled one line prior, so I first went to colorado springs decided to look into a store that says they fix Iphone and was getting charged 200 to fix each phone and decided to stop at a car toys and was offered a phones at 49.99 each but they did not have any phones in stalk, so i decided to go to a radioshack and they were offering iphones at 49.99 each so thought wow i can just pay for all new phones and start new services with At&T, but was told they can order the phones but I would have to drive back to springs the following day to pick them up they had to collect the phones since they did not have them in stock, so when driving home to pueblo we decided to see if the Mall Radioshack had them in stalk and was adv. yes they had 3 and i would have to drive to the other store to get the other phone, we tried to see if the other store had 4 in stalk and was adv. yes, but i asked the worker if she recieved commission for the sale and she said yes so i told her we would get the 3 from her and go to the other store to purchase the other so she ran a credit check with at&t and was approved for 5 lines of service but we had told the worker that i needed to go home and swap out some of the phones, so i left to swap out the phones with sprint I was borrowing two old phones from my sister since My Iphones had shattered glass and could not sue them without cutting my fingers and while my husband stood at the store the manager took the employee to the back of the store and was in out of of the back of the store for at least an hour and we kept trying to find out what was going on and the manager was very rude and adv. she needed to get approval to sell phone and was speaking with her manager who adv.; she would not be able to complete the sale, so we of course were upset had already been in the store for 2 hrs and had never had to do this on previous purchases, so i asked her for her name and employee number and she gave me info. and laughted and said have a good day, so we left and drove to the other radioshack since they already ran our credit to ask if they could do the sale since they already ran out credit and was adv. that the manager from the other store called them and adv. them not to do any business with us that were were trying to commit fraud, of course i was upset and wanted to speak to someone higher up and he called his District manager who adv. him not to sell us anything that we had already been to three stores. I asked for an email or phone number to make a complaint and was given District managers email, so I sent him an email and wanted an apology from the manager from the first store and from the manager not trying to find out why we drove to three stores. Managers emailed given was Michael.[protected]@radioshack.com and was given a phone of [protected] which take me a a vm but does not say anything. Manager dealt with at mall was Maria, I just dont like being discriminated against and felt i was treated like criminal and was not treated fairly. I would like an apology from the District manager and from Maria from mall radio shack, a phone call or email would be nice, I ended up going to Best Buy and was treated wonderfully they did the change of service with sprint canceled all my lines and ported my numbers over to At&t and was charged 49.99 for each phone, was treated very professionaly.

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9:50 am EST
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Radio Shack refusing to provide refund

On 11/22/12 I ordered an Xbox with free promotional headphones from radioshack.com. I returned them to my local radio shack store on 11/30/12 (found a better deal). I opened the shipping box only to confirm both items were there, but I never opened the box containing the Xbox or the package with the headphones.

The store manager (Oaks Mall, Gainesville, FL), Katie, and employee Mark, explained they could not refund me for returning an online order. Radioshack.com refund policy is that unless it states otherwise on your order confirmation or packing slip, you can either mail the item back or return it to a local store. My packing slip & order confirmation did not state that anywhere. However, Katie offered to ship my purchase back via her regular Federal Express guys who deliver from and ship to the Ft. Worth TX warehouse for her every day. She provided me the tracking information from the shipping receipt she filled out. The items were shipped back in the same box they came to me in.

On 12/4/12 that tracking info confirms the box was received and signed for by R Woods. However, the only item they acknowledge that was returned were the free headphones. Radioshack.com says b/c the Federal Express shipping receipt lists the weight as too light for an XBOX, they only refund they processed was $0 for the free headphones.

Katie confirmed for me that she ALWAYS ships back to the warehouse listing the weight as 1 pound, b/c the weight doesn’t matter b/c they are using their own Federal Express delivery account. I returned my purchase unopened to Radio Shack. They owe me $180.19 and even had the nerve to say in an email:
"After reviewing this information we have found that the weight of the products which were
allegedly returned do not match the weight per the records on the return tracking."

“Allegedly”! So not only do they steal my money, but they are implying that I did not return
all the items when TWO OF THEIR EMPLOYEES confirmed that I did.

NEVER EVER BUY FROM RADIO SHACK!

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Update by Jacqui M
Dec 31, 2012 11:51 am EST

Update...the local store processed my refund. They admitted the error was on their part for not refunding me right when I originally returned the unopened items to the store. At this point, either the warehouse improperly cataloged it upon arrival or the XBOX was stolen after it left the Gainesville store, either en route or in the warehouse. The local District Manager and Store Manager did their best for me and were able to confirm the box weighed 8.5 pounds when it left Gainesville, and during at least one of the Fed X transfers, and apologized for not simply refunding me in the first place when I returned the item to the store. While I will never again order from Radioshack.com, at least my local Gainesville Radio Shack eventually made it right.

Update by Jacqui M
Dec 21, 2012 10:29 am EST

Their website says:
30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from RadioShack.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges.
The item must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Please see our Return Rules and Restrictions and Return Exceptions before returning your item.

Return Exceptions
Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.
Non-refundable items include:
opened software or kits
electronic media products that are not defective (CD-ROMs, DVDs, Computer Games, Software, VHS Tapes). Software and Games will be accepted as a return if the package is unopened, or as an exchange if the Software or Game is defective.

Returns to a RadioShack Retail Store
Please note that some items purchased online at RadioShack.com may NOT be returned to a RadioShack retail store. Check the packing slip for specific instructions.

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12:43 pm EST
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Radio Shack Not able to exchange or return money

I visited a Radio Shack in Deer Park Texas (store #018246) on November, 24th and purchased an HTC phone with Virgin Mobile. After only having the phone one week I decided to exchange it because I was having to many problems with it to soon! The problem that I am having with the phone is that it kicks me out when I’m texting, on facebook, on words, ect. and also at one point the whole screen went black then it turn gray like snow flakes. When I returned to Radio Shack last Saturday (Dec. 1st) the manager refuse to exchange it because I did not have the box with me. I explained to him that at the time of the purchase it took the clerk over 30 minutes to activate the phone. The store was so busy that he was going back and forth with me and other customers. He kept the box because he kept using it to scan the serial number of the box since he was having problems to activate it. When he finally activated it he gave me the phone to dial out to make sure it was activated, which at the same time he was helping another customer out. When I was finally able to dial out I informed him that it was activated and thanked him and walked out. The clerk never return the box to me and I failed to realized it until I return the following week.
I was very upset at the fact that the manager was not able to help me. His immediate respond to everything I told him was that he was not able to do anything since I did not have the box. After I repeatedly told him that it was his employees error not mine that he kept the box! His response again was that he needed the box! It amazes me that after only one week of purchase and with my receipt at hand that that was not sufficient to exchange the phone. “Especially since the clerk kept the box !” Something else should have been done in his behalf to accommodate me! I don’t feel I should pay for the stores mistakes! Your immediate response to this matter is appreciated!

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Update by eespinoza
Dec 03, 2012 1:14 pm EST

It wasent really a refund that I wanted, I wanted an exchange. And I do realize that, but my issue was that I never got the box back from the clerk! Don't you think that should of been an exception?

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wifi8827
, US
Dec 03, 2012 12:55 pm EST
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very few places will allow a return without the original packaging, especially if its for a refund.

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12:54 pm EDT
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Radio Shack cell phone fraud

I purchased a iPhone 4 and paid with my Bank Visa/Debit Card. The store did not have it in stock so they ordered the phone to be available in 2 days. But a person claiming to know me came into the store and the sales associate mistakenly gave them my iPhone. I asked for another iPhone or refund. The store said I was out of luck and that I would have to find that person and get my phone back.

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