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Radio Shack #01-8754 / refusal to exchange or refund for a defective device

1 1436 Cumberland MallAtlanta, GA, United States
Contact information:
Phone: 770-434-1479

My fiance and I went to a Radio Shack store located in Cumberland Mall in Atlanta Georgia. We went there to purchase a Navigon GPS device. We bought the device at 3:37 PM and returned to our car to set the system up. When we opened the box, we realized that the screen on the GPS was cracked. We promptly returned the item to the Radio Shack store at 3:50. We went back to the store associate, Eric, who sold us the device. He assessed the device and began telling us that this was not the same GPS that we just bought. We told him that it was and that the screen was cracked when we took it out of the box. He said that there was not a manager on duty and that we had to come back on Monday; it was only Saturday. We told him that we just bought the item and we want to exchange it, and that we did not want to come back on Monday. He accused us of cracking the screen; we were in disbelief because this has never happened to us before. We waited while another associate, Angel, call the store manager on her cell phone. Eric walked away from us and refused to assist us anymore. Angel informed us that the store manager will not approve of the exchange or refund. We were told that there was nothing that we could do until Monday. We immediately called our bank to dispute the charges, and it was noted on our account. We told Angel and Eric that we are not taking the defective item with us and we want them to check and make sure that everything is there. We did not want to be accused of stealing. Angel then told us that we were being childish. I thought the whole scene was unneccessary and extremely unprofessional. We are also making a complaint to the BBB. If you ever buy a product at this particular Radio Shack, please check your merchandise before leaving the store. We don't want anyone to go through what we went through.

Jt

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