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3.0 86 Reviews

Radio Shack Complaints Summary

44 Resolved
42 Unresolved
Our verdict: While Radio Shack has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Radio Shack reviews & complaints 86

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7:47 pm EDT
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Radio Shack scam charges

This morning I took my VCR to radio shack with the intention of having it repaired. Everything was all said and done when the person behind the counter said it would cost $85.00. I informed him I would pay the deposit of $20.00 which is customary, and the balance upon receipt of the repaired VCR. He refused to do this. I asked him if the policy has changed. He said as long as he was with radio shack this was the policy. I regularly take things to radio shack for repair and am fully aware that this is not the policy. I then advised him that if he was not willing to charge me for the deposit only I would complain about him. He then told me that when I complain about him not to mis-pronounce his name and he gave me a business card, crossed out the name, and wrote manger on it. He then told me that he makes up the policy and that it is whatever he wants it to be and that when he entered the $20.00 amount for a deposit which I gave him that his computer asked for a balance of $65.00. When I walked into the store 1st, heavy rock music videos were playing and he was on the phone. I asked him to deal with the customer 1st and then the phone, to which he said he must 1st wait for his terminal to warm up. It was now 4 minutes past opening time of ten o'clock. After he had entered the information about my VCR, and after knowing that I expressed interest in another item in the store, he advised me that he would help another customer with something and come back to me. After he finished with the other customer I said forget it and he gave me my $20.00 back, and I walked out of the store with my broken VCR. I then took the VCR to a radio shack store at 1365 younger street where someone took my complaint, $20.00, and received the VCR for repairs, courteously, and efficiently.

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3:58 pm EDT
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Radio Shack product replacement

Black Friday I purchased a Sansa 4GB MP3 player for 39.99 when sale associate asked me to purchase the product replacement plan, I did so with his verbal explanation that if anything happened, it would be replaced.

Item stopped working. I contacted customer service Aug. 5th and was greeted with Radio Shack employee “Brian 1044” who told me they would issue a gift card, I explained to him the website showed the item for sale for 65.00 vs. the 40.00 I paid for it, he came back and said that radio shack would issue it for 69.55 (to include sales tax), I expressed my concern that it may go off sale and back up to the 79.99 price, he informed me that as soon as UPS scans my label, it will be released. I questioned, “don’t they at least see if mine can be fixed”, he replied that they usually just recycle them.

Sat. is here so I called to follow up on my gift card, was told, only getting a gift card for 39.99 instead of the orig. 69.55 that Employee 1044 stated.
Spoke with supervisors Curtis # 4105, Lisa # 7234 and Kim#3146 that went in circles and came back to they would not REPLACE the item, but only issue this check. I argured, that all I wanted was a replaced MP3 player (which it is technically still under manf. Warrenty), asking them to honor their TOS and replace the item since it was in stock online and in store and they argured that they are only going to issue the 39.99 orig. price which fulfills their TOS, when I pointed out they TOS also said, product replacement of like quality. They still said no, they were rude, I asked them to keep a good customer and take the high road, that yes, they could get away with the 40.00 but Brian had already told me to expect a gift card in the amount of 69.55, now they were taking it down to the 39.99 and all I wanted is the product replaced which they have in stock.

Please post my complaints for others to see / view and make choice if they want to purchase replacement plans that radio shack will take the lower road and cheaper way out, at all costs, even if it means losing a customer.

Called them to confront on the option that customer has to refuse gift card/cash option for a like quality replacement and since they have it in stock, it can be replaced, Jennifer # 3228 informed me they are the 3rd party servicing and they do not carry any items to replace, so to me it is false advertising…

READ last LINE in 7.1 REPLACEMENT OF PRODUCT!

REPLACEMENT OF PRODUCT
7.1 We will provide you with one of the following, as determined by Us in Our sole discretion: a RadioShack Gift Card; product of like
kind and quality replacement; or a cash settlement. The amount of the cash settlement or Gift Card shall not exceed the original
purchase price of the Product plus sales tax paid. If You are issued a Gift Card and You choose to purchase a product with Your Gift
Card that is less than the amount originally issued on the card, you will not receive cash for the remaining balance. The remaining
balance will stay on your Gift Card for any future purchases to be made through a RadioShack store. If You choose to purchase a
product that is over the amount that is issued on Your Gift Card, You are responsible for the difference. If You refuse the Gift Card, We
will pay to You, the CUSTOMER, a cash settlement. If You refuse both the Gift Card and cash settlement You have the option of receiving a new or refurbished product of like kind and quality if reasonably available.

7.2 In the event a) the Service Plan was purchased more than ninety days (90) after the date of purchase of the Product or b) if Product was
not purchased from RadioShack, We reserve the right to terminate this Service Plan and refund the original Service Plan purchase Price,
minus any claims paid to You or any preceding holder of this Service Plan.

7.3 In the event the Product is replaced or a RadioShack Gift Card or cash settlement is provided, all of Our obligations under this Service
Plan will be completely fulfilled for the replaced Product, and We shall have no further obligations for the Product for the remainder of
the Term of this Service Plan, if any.

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bobtheman
, US
Aug 08, 2009 4:18 pm EDT

Purchase of a replacement plan is never a good idea, but on a $40 MP3 player? WHY? Totally useless.

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9:25 pm EDT
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Radio Shack sexual harrassment taken lightly

I am a former emplyoee of Radioshack. I resigned because of the fact that I tried to file a sexual harrassment case against one of my co-workers. My DM told me that I needed to quit being dramatic and that I needed to grow the [protected]@!k up. I'm so disturbed as to how a company can run a business and a corporation like this. I made several complaints to my DM and the only thing that he had ever said to me was that I needed to quit being dramatic and that I needed o grow up. What kind of DM says that to an actual sexual harrassment complaint? I mean things were bad when this employee started and started calling me baby and babygirl. When my manger confronted him with this, he replied, "I knew what I was getting my self into, coming to work with a bunck of women." When we all felt offended by this we went to our DM and he [DM] said that we needed to quit being dramatic and childish. I had many instances with this employee and his sexual comments and his prying into personal life, for example, he asked me one day if my boyfriend and I shared a room. When I replied that yes we did, he said " So ya'll share a bed?" When I said that yes we did, he made a comment that we weren't married and that he couldn't believe that our parents would let us do a thing like that. I'm 20 and no longer live under my parents roof and my boyfriend is 21 and quite frankly, it's none of his business. One would think that when you walk into a environment that is supposed to be professional you wouldn't be judged about your personal life. I was having a bad day one day and wasn't my normal happy self and this employee said, "Are having your period or something?" What does my preformance have to do with my period? When I told him that it was none of his business, he said "Well I guess so." He would always call me Miss and when I asked him to stop because I didn't like it, he told me that he was 34 yrs old and could call me whatever he pleased. He was always wanted to be right behind me when I had to use the computer to make a cell and he always found a was to touch me. After I resigned, as I was leaving the store, my co-worker came up to me and put his hand on my shoulder and started to rub it and said "Sweetheart, I'm glad that you are leaving." This is a n outrage! My Manager also resigned because of this same issue. She complained to our DM, and all the DM would tell us is to quit being dramatic. This particular co-worker would call us sweetheart, baby, babygirl, and honey. After making multiple complaints against him the DM would tell us that we were being childish and over dramatic. How would anyone feel if they were called baby and sweetheart by someone that they didn't really know and this person was not related to them? This needs to be taken care of and this DM needs to be let go.

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sullest
Seattle, US
Nov 26, 2011 8:49 am EST

How the F*CK does Dave Swanson still sticks around? He is a circus monkey who used to be a used car salesman with three brain cells without any ethics.

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Mystic_Kanjie
paris, US
Dec 29, 2010 10:33 pm EST

I too used to work for Radioshack. When I worked there, we went through 3 bosses in a 2 month span. The first boss ((sr. Manager of 18 years)) was "let go" because he had to get his leg amputated due to diabetus(sp). He had plenty of sick time and vacation time to take the time needed to go. Our WONDERFULL D.M. Mr. Dave Swanson, let him go because "it was taking too long". So we got a temp manager who was great. Then a new manager named Qui. Who apparently used to manage a Good Guys store. Come to find out from a former employee from there that Mr Qui was a entry level person who lied on his resume to Dave Swanson. Who doesn't seem to look into backrounds for truth like a DM should.

Well now why I am saying this. I am a male while i do agree that women should be treated equal... The issue here is that i was stamped with Harassment on Qui for telling him to "Staple correctly". Believe me when i tell you. He basicly takes a huge stack of random paper and recipts and staples them after folding them in half. Not only does it cause more work and trouble for the people who do the paper work. It is not how we were trained to do so. Anyone who works at radioshack knows the paperwork process we go though with cell phone plans and the like.

All in all. Radioshack has fallen from its former glory thanks to idiot managers and D.Ms.

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4:11 pm EDT
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Radio Shack insurance ploy

They are holding my $250 dollar deposit hostage! I tried to exchange a bad phone with a replacement because I bought their $80 replacement insurance. What a mistake that was! First off, their "substitute" phone was crap, and second they said it takes 30 days for them to give your money back! I have all the tracking documentation and would like to charge them interest.
The sales rep who initially sold me the phone said "if you have any problems with this phone, simply come into the store and we will exchange it right here". LIES. You have to call into their service plan department and get a RA# then they take your deposit, ship out a 2nd phone then you put the bad one in the same box and stick the prepaid fedex ground shipping (very few locations for drop off) then ship it back to them. REMEMBER TO KEEP ALL DOCUMENTS AND TRACKING NUMBERS!
The funny thing is- the deposit is for a phone that was refurbished to begin with, which is probably why I was having trouble with it randomly shutting off, thus missing many calls without my knowledge.
I DISCOURAGE ANYONE CONSIDERING SUBSCRIPTION OF CELL PHONE SERVICE FROM THEM! DO NOT FALL FOR THE INCENTIVES THEY TRY TO PUSH! DO YOURSELF A FAVOR AND GO DIRECT TO THE CELL COMPANY RETAIL STOREFRONT.

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propertyofckb
Barnesville, US
Sep 24, 2009 3:25 am EDT

I agree with the fact that the replacement plan is a crock - $20 more than the repair, and no added benefit. However, I have to believe that if Radio Shack was seriously holding your money for an unusual amount of time that you would have more legal avenues to take than venting on an online forum.
It sucks that an employee misled you; I hope think perhaps he was just ill-trained. I will point out though that nearly ALL wireless providers require you to mail back the old phone in the box that your new phone is received when it arrives in the mail. At least, AT&T, Sprint, and T-Mobile require it. A few locations can *repair* your phone on-site, but then they will do it for your phone that is on their service, no matter where you purchased it. It's the benefit that you're paying anywhere from $5 to $8 bucks a month for - the cost of insurance on your celly thru your service provider.
Perhaps Radio Shack extended warranties aren't for everyone. Still, that doesn't make them evil, and you still need to breath. Deep breaths, slowly, thru the nose. Trust me, it'll help you.

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9:37 am EDT
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Radio Shack warrenty

This is a copy of the letter that I sent to assurant solutions and the better business bureau. I thought radioshack should be aware of the the practices of the company representing them.

To whom it may concern at assurant solutions, june 8, 2009

We received your questionnaire about your service and decided that we could not possibly fit our experiences with your company on that tiny questionnaire form.
We had purchased four cell phones with radio shack just over a year ago on 5-7-08. At that time we also paid for the “2 yr wireless replacement plan” that they offered which was $70.00 for each phone. Just under the 1 year mark of our plan, our troubles began. Here is the history of our experiences with your company from that time till now.

Blackjack 2
4-6-09 we called to report a claim – phone loses date/call history info
4-11-09 we called again – no box received yet
4-14-09 received box
4-15-09 shipped box back
4-21-09 received replacement phone
4-23-09 called to report this phone is worse than original – callers on other end of line unable to hear person on this phone
4-27-09 called again – no box yet
4-30-09 received box
5-2-09 shipped box
5-7-09 received replacement phone
5-13-09 called to report this phone - buzzes in ear when in use
5-15-09 this phone stopped working all together
5-20-09 we called again - still no box. Your rep. Marla put in for lemon refund. Told us to wait for call from provider.
5-25-09 we called again - no call and no box
5-28-09 received box
5-28-09 shipped box
6-8-09 no call and no phone. We called your company again to check status. Jennifer had no answer for why no one had called or responded to our case. She said they will issue a refund for 299.99 plus tax so that we can purchase a new phone. Now we wait 10-14 business days to receive this. No telling how long we would have had to wait for your company to call us to initiate this refund – if they would have ever called us at all.

We will accept this refund (If and when it comes) just so that we can move on with our lives. The phones value at the time of our original purchase was $379.99 plus tax without a contract. Apparently this phone
Has decreased in value over the past year.

Sony ericsson walkman
4-28-09 called to report a claim – phone died, won’t turn on at all
5-4-09 received box
5-4-09 shipped box
5-7-09 received replacement phone
5-13-09 called to report this phone – connection to computer does not work
5-20-09 called again – no box
5-25-09 called again – no box
5-28-09 received box
5-28-09 shipped box
6-3-09 received replacement phone

To date this phone also has issues, for some reason the light inside the phone comes on randomly without anyone touching it. We would try to make a claim for a replacement for this phone also but now that we know your practices we don’t want to be without a phone for another 2 weeks just to receive an even worse replacement phone.

This had been without a doubt the worst business experience ever. Not only did your company never hold up to their word as far as when they said someone would call us and didn’t, there is also the fact that each phone sent to us was in its own way worse than our original phones. Over the course of the past 2 months we have continued to pay a cell phone usage bill for 2 phones that we have barely had use of. I have other complaints as well but at this point the list is almost too long to continue. I will however mention that some of your customer service techs that answer the calls, have no clue. Some of them couldn’t even find our accounts. Some were very rude. Aside from a single call back from marla, no one there followed up with our continued problems, therefore we had to speak with a new person every time we called, virtually starting over every time. Imagine how frustrating that can be.

I will be sending a copy of this letter to radio shack so that they can be aware of the practices of the company that is representing them. I will also be sending a copy to the better business bureau so that my complaints can be recorded there. Maybe in the future, someone can be saved from experiencing the grief we have had to endure, all because we bought a 2 year replacement warranty with our cell phones.

If you would like to read any notes that your representatives recorded about our account, here is our identifying information. Maybe you will be able to find it easier (Given the exact same info) than some of your reps.

*original receipt number: radioshack 01-6611 order: 042165

*reference numbers: blackjack 2 – [protected]
Sony erickson walkman – [protected]

I appreciate you taking the time to read all of my comments. Maybe this will get to someone there who can actually change the way you all do business.

Sincerely, ron and deb williams
209 jessie court
Berea, ky 40403
[protected]

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Daren
, US
Jun 16, 2009 8:39 am EDT

I just had a technical problem with my Samsung Instinct, the touch screen is slowly failing. I was charged the "deposit" to my credit card on Thursday with the promise of a replacement phone in two days. It is now Tuesday, 6 days and 4 buisness days later, and no replacement phone. I will keep you posted.

Daren Boedeker

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sukhparm sidhu
, IN
Jun 12, 2009 12:05 pm EDT

i had lost my motorola v3i{maharoon} mobile phone about2 months ago. i any body get any informaion about it please mail me at sukhparm.1@rediff mail.com

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7:00 am EDT
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Radio Shack unauthorized charges

I went into my local radioshack to purchase a radio antenna. They did not have the antenna, but after looking around, i ended up purchasing a new cell phone and changing my current cell phone provider in order to take advantage of the new customer specials. I purchased the phone the $350 phone for $99 due to the new customer special. I also had to pay for a $36 connection fee from AT&T. Everything OK so far... But here goes the kicker... I went to the Radioshack web site two days after I purchased the phone, and noticed that they had the exact phone I bought for free along with free connection fee! So, I contact the store and they told me I can bring my phone back, reconnect me with Sprint (my previous carrier) and reconnect my old phone. This would take about 3 days (I don’t understand how they can port your number to a new carrier in just 10 minutes, but switching back takes 3 days!?!). By that time, the web special would expire. So, I contacted the corporate customer service, they passed the buck to their wireless supplier and after talking to the Customer service manager, they never took responsibility. I was upset that they did not inform me of the web special when I bought the phone in the store. They had 2 prices for the same product. Since I bought the item in a physical store, I was penalized. Again, the Web item was free with free connection. I feel they stole my money. If they were a honest company thay would have disclosed the web special and then let me, the customer, decide if I want to pay for it and get it at the time of the transaction (convenience), or, get it free but wait for the item to ship to me. They cheated me and the corporate CS did nothing but pass the buck and try to confuse me with a complex explanation of their marketing strategy. My third response to them was never addressed. I'll be sending a letter with the email conversation to the CEO. Radioshack is a dishonest crook of a company! I will never set foot in there stores again!

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Valerie
, US
Jul 23, 2008 10:13 am EDT

Salesgirl sold me a phone that didn’t include any wires sold me a payment card I did not ask for said I had to have it and manager bs on my activation I spent 186.00and when I had to come back twice the salesgirl acted like I was being a nuisance I couldn’t get my money back 2 days later.

I hate Radio shack will not buy even a battery from them.

Gaithersburg square shop center gait md. When I asked for my money back 2 days later salesgirl said I had to get it from sprint, now I’m stuck with a phone I don't want.

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BOB IN AKRON
Akron, US
Jan 13, 2012 8:17 pm EST

Called Store an clerk answered an I told him what I was looking for and he said they did not have any in HIS store and I ask him to see how long it would to get it in he then put me on hold and came back and said he did not have time to check on battery for camcorder I said that was fine I did not need it just then and he could check on it later or tomorrow or next week just let me know when- then he got stupid and hung up. I called back and another guy told me that it was a online item only now how hard was that online only is not the same as not in store. Then i called corporate to make complaint got put on hold for 25 min then when they answered it was a supervisor in Hawaii WTF. She was nice and was going to give me the # to corporate but is was the same to the same fool who sent me to Hawaii under normal circumstances a trip to Hawaii might have been nice but not this time SOME PEOPLE TO BE RETRAINED in customer service.

Valerie
Valerie
, US
May 13, 2008 2:13 am EDT

I purchased my Apple I-pod nano at a Radio Shack in Florida along with a 2-year service warranty. After I owned it for approximately 3 months, it stopped working so I contacted Radio Shack and they sent it in to the repairs center in Jacksonville. They sent it back in a few days and I used it 2 or 3 times as I was walking. Well, it just would not come on the next day I tried to use it. So it was sent back to repair again and they sent it back to me and said it was not covered under the extended warranty because I had spilled some kind of corrosive liquid into it. I was appalled! I had never even gotten my I-pod close to any liquid, much less something corrosive. I complained to the company, to the managers and to the Better Business Bureau, and Radio Shack never even acknowledged a complaint. Don't shop at Radio Shack, please.

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Nobora
, US
Dec 10, 2011 4:14 pm EST
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We waited in line on Black Friday for the Xbox 360 w/ Kinect bundle. We were 3rd in line and they only had 1 Xbox in the store BUT they said to everyone who wanted one it would be ok because they would mail them, for free, to us. Should've known right there that we were being scammed but we waited so long that we had to take the chance. Well 2 days later of course we get a call that something went wrong and our orders didn't go through, and they were sold out of the Xbox and we would get a raincheck on them but not guaranteed by Xmas. However everything else that I purchased on the same order (that they also didn't have available) to have shipped went through just fine. So it was just the Xbox that didn't go through on my order, really? So they normally don't sell Xbox in their stores and somehow they are going to get more in stock? I don't buy it. They're not going to make my family wait around for nothing and collect interest on our money (and god knows however many more peoples) to just cancel our order months later because they will never get any more. I also don't buy that they would spend so much money to ship, for free, all these items to people when they could've just had them in the store to hand out? Makes no sense. Makes you think they never really had any in stock to ship to people to begin with...

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Stainer
, US
Mar 12, 2010 9:45 am EST

I purchased an on-line only item, actually the local store placed the order for me. It proved to be defective. I took it to the local store and was advised I had to contact the return warehouse for a replacement. I placed 3 phone calls to the number listed on your return policy statement and each time was told they could not provide an authorization to return and that I should take it back to the store.

I have never been subjected to a more through run around in my life; and still have no authoriznation to return for replacement.

Radioshack has lost a customer. They soon will go the way of Circuit City!

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eversj
, US
Jul 19, 2010 3:55 pm EDT
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I preordered the new IPhone 4 through radioshack on June 15th! I was supposed to get it by June 24th. Here is now JULY 18TH! and i have no phone. I called them last week to say that I was going out of town and would be home on monday. Where i was going had no service on phones so they would have to leave me a message to tell me my phone was in and I would come in that monday to get it. So monday comes along and my phone now has service i get the message saying my phone was in. When I called them on monday like I said I would they told me that they went ahead and gave it to the next person on the list because I did not answer back to their message. I had told them that I would not have services that weekend so i would not be able to call till monday! I SAID TO SAVE IT FOR ME! WHAT THE HECK! Does that not mean anything!

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Amelia Rivers
Atlanta, US
Dec 29, 2010 3:18 am EST

My son bought me a laptop stand for Christmas 2017. I actually needed a cooling stand for my laptop. I took the stand back to the Greenbriar Store for an "Even Exchange". I did not have the receipt because it was a gift! The clerk refused to exchange the clearly unopened gift for the equally priced stand. WTF?!?!?! His explanation was that it could have been stolen?!?!?! I hope and pray that my son still has the receipt so that I can bring it back for a full refund! I will NEVER, EVER, EVER, shop at RadioShack again in my life!

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hbgguy11
Harrisburg, US
Feb 15, 2011 3:09 pm EST

Normally it is easy to transfer pictures form one device to another i wouldnt come on here claiming he lied about anything he said he would transfer your pictures and probably tried to and couldnt but then again most phones are easy to switch photo's you just had a hard one to do that. Now to cry and say he broke your card slot is a little much im sure it wasnt his intention to break it it was an accident that is unfortunate but was accidental im sure and could happen to anyone. You left to run errands and your husband finished up with him for all you know besides what he told you he may have told him not to worry about the photo's when he was having difficulties in transferring the photo's and the slot broke.

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pobarjenkins
Minneapolis, US
Feb 12, 2011 5:30 pm EST
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Blah Blah Blob: Gift receipts DO NOT work like that anywhere. They only give you store credit, never cash.

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Blah Blah Blob
, US
Feb 12, 2011 4:54 pm EST

I recently received a gift from Radio Shack, and it came with a gift receipt. First off, a small Radio Shack in our own town said no, they are an independent franchise shop so they won't honor returns from other stores. Then off to the original selling store. THEY would only honor a return on the gift receipt for in-store credit. They said they couldn't give the actual money back because they would need to credit the buyer's credit card. I thought a gift receipt would get you a cash refund so you could go buy what you really want somewhere else?!

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Radio Shack unprofessionalism (poor customer service)

On 4/5/2009 I visited the Woodstock, GA Radioshack to conduct a refund transaction through an associate at this location by the name of Mike. This man was very rude and assumed right off the bat that I was ineligible for a refund, after calling several of his surrounding colleagues from his personal cellular phone. I had all proper receipts and the 2 items were in their original packaging. The 2 items together total to around $60.00 or so. I was told due to the date of original purchase that a refund in cash was not an option but a store credit would be issued, he fumbled around for several minutes and then told me they were not going to give me anything! He then stated in a very hasty unprofessional manner that he would be notifying some of his other colleagues via e-mail that I was trying to get a refund on a 1 year old purchase, which I had no Idea the purchase had been that far back in time other wise I would have never even attempted the visit. This man really needs some coaching in customer service/dealing with the public! HOW RUDE!

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Phoenix0686
Burtonsville, US
Nov 01, 2009 10:00 pm EST

Sending e-mails to other stores makes sense because there are very many customers that try to argue until they are blue in the face about returning a purchase from 6 months ago or they are just plain trying to scam the company and when you are well mannered they refuse to understand the policies that are clearly stated on the reciept. There are cases where these customers will go to the next closest store in order to try again.

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Al K
Muncie, US
Sep 29, 2009 11:55 am EDT

Agreed, stores have policies, upto 30 days on some items for cash, upto 90 for store credit. But there is no excuse for unprofessionalism.

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Radio Shack selling warranties and not honoring them at all!

Bought an Apple ipod earphone on 11-28-09 from Radio Shack at the mall

located in lakewood, CA, address Radio Shack 01-3591, 58 Lakewood Ctr Mall

Lakewood, CA [protected] phone number of the store [protected].

I also bough the warranty for this earphone piece and the sales person assured

me that if any problems, all I had to do was bring it to amy Radio Shack for an exchange,

I tripple asked him if he was sure about this and he said yes.

my receipt order # XXXX dated 11-28-2008 time 07:17 P term #003 Helped by: 001 (S R)

all this is the information on the receipt and warranty was placed under my boys name.

Here goes the story from the start and short:

1-) We bought the earphone and got the warranty on 11-28-2008 at lakewood store.

2-) We get home and find the box has used broken earphones inside at about 8:00 PM

3-) We phone the store ans speak to the manager, he apologizes and claims some how

a defective return to their store got mixed up with the new items, to just

take it to the nearest Radio Shack and I shouldn't have a problem, he also told

me to just let who ever was helping me to call him to verified this mix up.

4-)We drove to Radio Shack in Lynwood # 01-3002, where I got accused of stealing,

was denied an exchange and was put trough hell just for the mistake Radio Shack made

in the first place, after practically begging all the employess there to call the

store in lakewood to verified that I had just purchase this thing there and that the

manager there knew of the situation, one employee finally called and talke to the manager,

I have no idea what he did on the computer, but they gave a new earphone and told me to

keep my old receipt with the warranty I purchased for it.

I asked once again, am I going to have any problems exchanging this if anything goes

wrong with them? the employee asured me not at all.

So I left the store ut very upset because of my time and gas spent fixing a wrong

by Radio Shack.

5-)My boy is 10 years old and uses his ipod alot, one of the ear things stop working,

I grabbed my receipt with my warranty and drove to the Lynwood store # 01-3002, to

do a simple exchange of the earphone, after all I got warranty (So I though)

The employe made me feel like a crook once again and also kept on asking me if I

had warranty this thing before at his store( looking at his computer)

I told him I had not warranty anything at his store, that I simply walked inthere and

did an exchange from a mess up that came out of the Lakewood store, he checked with his

Manager, after a bit of a discussion they told me I have to wait for and envelope to be sent

to my house so I can send the defective earplugs for inspection because this was my second

time exchanging this things, I proceded to let them know the story from the begining but

no one wanted to listen anymore, so I am home right now wasting my time writing this long

email with my story of how i bought some warraty at Radio Shack that is not been honor and

how an employee mistake at the lakewood store got me into this hole mess and no one is willing

to liste to the customer, has any body though about my troubles I gone trough with this earplugs?

6-)I worked in retail most of my life and have never put a customer trough as many hoops as

Radio Shack has with this 29.99 item that has warranty.

My uncle bought me a Laptop from you guys for Christmas with the 2 year protection plan for it

I wonder how you guys will deal with that if anything was to happen ( Hope to God after this

nightmare, nothing, since I know now you don't stand behind your warranty at all)

I am seriously going to talk to my uncle about the laptop since is under 90 days and hasn't even

been used twice to return it or at least get a refund on that protection plan that you guys

don't seen to back up at all.

If you dont believe me about the laptop here is the date of purchase 11-26-2008 at the

Radio Shack # 01-3599 order # XXXXX 2:25 PM Term #002 helped by 010 (TMW)

He spent almost 1, 000 dollars on this and I also go to purchase at Radio Shack alot,

but after this experience I am going to make sure every friend, family member, customer that

walks into my bussiness and work place and even strangers know of this story and how the end

came out to be for the 29.99 ipod earphones and the misleading and lying tactics been put

to work on good Radio Shack customers like me.

(it is up to you guys upthere to make this right and hope fully someone with good bussiness

sense reads this story, complaint, email or whatever you want to call it)

p/s I would wait for a response if not I'll make sure you get

this email daily until a proper response is received.

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portboy88
Athens, US
Dec 29, 2010 6:00 am EST

If it has been more than 30 days the manager has the right to not accept the return of the laptop. And after 30 days you definitely can't return a service plan. That's not a Radioshack policy...that's an Assurant (the insurance company) policy.

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Superman
fakeville, US
May 11, 2009 12:37 pm EDT

"unless of course you are rude or ignorant." what kind of person in the service industry qualifies a statement of gaurenteed assistance with a statement like that?

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pistolsarah
Elmira Heights, US
Mar 30, 2009 7:28 pm EDT

Not all RadioShacks are like that. In my district, nearly all of our managers, including myself are more than willing to help you, unless of course you are rude or ignorant.

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Radio Shack bait and switch fraud

Radio Shack had the Altec Lansing IM600 speakers for your ipod advertised on their website for $59.99 (normally $149.99). I attempted for more than a week to obtain one. I set up the automatic e-mail notification, called on a daily basis and checked their website on a daily basis. I always got the same answer, "sorry, it is still out of stock. keep checking our website." The sale ended on 12/31/08. Well guess what! It is now 01/01/09 and the item is now in stock but at $149.99! I feel that Radio Shack had the item all along, baited me in so that I can surf their website in the hopes that I will purchase other things instead! I am very disappointed with their deceiving marketing tactics! I am very sure that I was not the only one that went through this!

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portboy88
Athens, US
Dec 29, 2010 7:26 am EST

I doubt that Radioshack had a $90 sale on a speaker when it's not even holiday time. And for cindy...we don't do mail-in rebates on cell phones. They are all instant rebates.

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cindy
Braham, US
Feb 19, 2009 2:40 pm EST

i have not received 2 rebates, one was for a razor phone of$50.00 and now for $100.00 for my compaq computer. sent in all information required for rebate. even pd extra for delivery confirmation. it has been 22 weeks, called 6 weeks ago where i was told it would be 2-3 weeks, no rebate called today and told it has not been sent and needs to be reviewed. what is with this company? i am so angry

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4:26 pm EST
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Radio Shack refusal to exchange or refund for a defective device

My fiance and I went to a Radio Shack store located in Cumberland Mall in Atlanta Georgia. We went there to purchase a Navigon GPS device. We bought the device at 3:37 PM and returned to our car to set the system up. When we opened the box, we realized that the screen on the GPS was cracked. We promptly returned the item to the Radio Shack store at 3:50. We went back to the store associate, Eric, who sold us the device. He assessed the device and began telling us that this was not the same GPS that we just bought. We told him that it was and that the screen was cracked when we took it out of the box. He said that there was not a manager on duty and that we had to come back on Monday; it was only Saturday. We told him that we just bought the item and we want to exchange it, and that we did not want to come back on Monday. He accused us of cracking the screen; we were in disbelief because this has never happened to us before. We waited while another associate, Angel, call the store manager on her cell phone. Eric walked away from us and refused to assist us anymore. Angel informed us that the store manager will not approve of the exchange or refund. We were told that there was nothing that we could do until Monday. We immediately called our bank to dispute the charges, and it was noted on our account. We told Angel and Eric that we are not taking the defective item with us and we want them to check and make sure that everything is there. We did not want to be accused of stealing. Angel then told us that we were being childish. I thought the whole scene was unneccessary and extremely unprofessional. We are also making a complaint to the BBB. If you ever buy a product at this particular Radio Shack, please check your merchandise before leaving the store. We don't want anyone to go through what we went through.

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Radio Shack worst service ever

Radioshack cancelled my order for an Altec lansing im600 without me knowing...until it was too late. No one even tried to help me. Our conversation below:

Wrote: I already talked to one of your associates about this issue. I
know the explanation of how my order was placed and canceled by some
sort of discrepancy between the order and the warehouse. What I don't
understand is that I tried to order this item 6 times previously but was
told it was out of stock. Another time I was ordering it and by the time
I placed the order I was told it went out of stock. So I know, for a
fact, that an order cannot be placed unless an item is in stock. So I
was told my order couldn't be filled because the item was out of stock,
despite COMPLETING an ORDER, BEING TOLD it was IN STOCK, and RECEIVING A
CONFIRMATION E-Mail. I am upset because these were christmas presents
and now the sale is over AND NO ONE at radioshack is willing to help me!
I think this is ridiculous and I can't help but feel like I'm being
swindled somehow. I want to know what can be done to fill my order for
the price I actually ordered it for. I know it is available now for
$150. I would like it for the price I ordered it for. I want some
CUSTOMER SERVICE, where someone actually helps me instead of giving me
an excuse that is of no benefit.

According to your website orders are cancelled for (2) reasons:
1) Cancelled on 00/00/0000 due to invalid order information If an error
occurs during the order authorization process it first goes into
suspension while we attempt to reach you for verification, and then it
is cancelled. Once an order is cancelled it cannot be processed and must
be placed again on our website in order to proceed.

2) Cancelled on 00/00/0000 due to invalid payment information Due to
missing or invalid payment information, your order was cancelled. Once
an order is cancelled it cannot be processed and must be placed again on
our website in order to proceed.

My order being cancelled was NOT MY FAULT, but I am being penalized. If
your warehouse has a mix-up, why do I lose my order? As a known company
fairness and customer satisfaction should be the goal. I hope you can
take care of this issue for me.

Thank you,

RA

Their WORTHLESS Response:

Thank you for contacting RadioShack.com.

We apologize, but according to our records, your order was cancelled
because it was out out stock not because of a processing error. We
regret if this has caused you any inconvenience. We operate a real-time
inventory system that updates the content of our website twice a day.
Your order was received and processed before the site was updated to
reflect the change in inventory. Unfortunately, your order could not be
fulfilled.

We are unable to provide a time frame of when we may receive more of the
merchandise in our warehouse.

Again we apologize for the inconvenience.

If you have additional questions, please visit our online Help Desk.

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Radio Shack they cancelled my order without consent

I placed an order online for a PS2 for my son, (his just broke) for Christmas. Then I thought I would change the shipping so I could have it faster. I called the 800 number on their website and the [censored]bag on the other end supposedly changed the shipping method, no prob. Then I get an email 20 minutes later stating my order was cancelled, no reason given.

So again, I call the 800 number on the website and talked to [censored]bag #2. He said the order was cancelled at my request. So now I"m pissed. After going through the whole story with him he tells me I can reorder the playstation with a different card since now ther is a $130 hold on my debit card, my only debit card. So I request to speak to the supervisor. The supervisor isn't in yet and he can take my number and they will call me in 12-24 hrs.

Two days go by...nothing. My money still wasn't refunded and the supervisor didn't call me back. Now it's December 19th with no playstation and no money for the playstation. I can't even purchase one someplace local.

So I call back again and because radioshack will not verify my debit card info with my bank there are still several days left before the hold is released. The Supervisor( [censored]bag #3) does not offer any help or solutions except when the money is refunded, order another, pay for overnight shipping and they'll refund the shipping to me. IN WHAT 1-2 WEEKS...I DON'T THINK SO YOU IDIOT.

RadioShack has nothing but ignorant ###s that will not do anything to even help resolve what could have been a simple problem.

I just wanted to change the amount of time it took for the playstation to get here. Well, I got what I wanted...instad of 5-7 days it changed to NEVER!

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rshacker
Punta Gorda, US
Apr 06, 2009 7:06 am EDT

You ordered on the 17th, that would have been enought time.

They gave you a way pay for overnight shipping and they'll refund the shipping to you.

Who cares if it took 1 - 2 weeks to get the refund (would have been faster than that) Better that then your son without a great gift.

You son would have had a happy christmas, looks like you were the grinch.

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AngryRShackerBuyer
, US
Apr 23, 2017 11:00 am EDT
Replying to comment of rshacker

Nope. OP only had one debit card, which the funds were being put on hold by RadioShack. So they couldn't access any of the funds they were supposed to have.

They simply wanted the Playstation to be received early, most likely to test if it worked or not. But the order WAS CANCELLED AND WOULD TAKE 1-2 WEEKS TO REFUND. But they NEVER received the refund in that time, and past the date that Christmas would arrive. So it would be impossible to place another order since they had ONE DEBIT CARD.

Since they had only one debit card which the funds on it were being held by RadioShack and would take 1-2 weeks to refund. Yeah... It's obvious they don't have the money to use for buying a physical Playstation from a store in their local area.

Please get your head out of your rear by assuming the mistake was all on OP.

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9:11 pm EST
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Radio Shack return policy

This is the letter that I forwarded to Radio Shack:

To Whom It May Concern:

Yesterday, December 13th, 2008, I purchased an Eton FR300 weather radio from your store in Alpena, MI. When I entered your store I was shown two units that were on a 2-day sale. One was the Eton FR300, and the other was the 7-Channel Handheld Weatheradio® with SAME Operation. After weighing the differences, we chose the Eton.

When we got home we decided to open it up and test it, to make sure that it worked properly prior to wrapping it for Christmas. Glad we did, the unit worked on the weather channel, but not on FM or AM.

I called the store and spoke with one of the sales team (name not mentioned). I asked if I could return the Eton and get the 7-Channel Handheld Weatheradio® with SAME Operation at the price that it was being offered when I purchased the Eton. He stated that he could not, and that no matter what reason, when a sale is over, it's over.

If I were returning it just to exchange to the other unit without having a problem with the original item purchased I could understand the policy. However, knowing that the unit is not working properly, I cannot comprehend why your policy would be to not allow a customer an exchange for a different product from the date of purchase that was on sale at that time. If this truly is your policy, then I hope you understand that I cannot support that policy and must choose to not continue as a patron.

To finish this, after I was told that information I then stated that I was going to return it and not purchase anything if I could not get the sales price on the other unit. Your sales associate stated, "that's up to you".

I am going to return the Eton and purchase a NOAA radio from a company that does not endorse a similar policy.

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elpasotexastejano
El Paso, US
Jan 06, 2009 2:12 am EST

Sale was over it’s out of their hands, radio shack managers have very little discretion and powers to overwrite the main corp. office.

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5:21 pm EST

Radio Shack damaged ipod sent 4 times and still not working

I purchased a Ipod 30GB on 2/25/07 and after approximately 1 year later I started having problems with Ipod even though I hardly used it... Ipod did have a few scratches because as you may know they get scratched very easily not matter how hard you try to take care of it.. Today is 11/18/08 and the Ipod as been into the service center named above in which I paid extra to get and insurance on my Ipod 4 times.. They state that they have upgrade my Ipod and that they couldn't find anything wrong or defective with it... The difference from the times before is that this time it came back as if it had chipped corners and dent in which they clamed cause an hard drive damage... I hardly used my Ipod becase as you may see it has spent more time at the service center than in my hands... I have not used my Ipod that much and finally they made irrepairable damage in which I did not make and state that they do not cover physical damage... This is insane! I paid soo much money in this Ipod and now they damaged my Ipod to the point where I would have to buy a new one... With the economy the way it is, at this point I can't afford a new Ipod... My advise to everyone who read this is never, never purchase and insurance from Radio Shack because they are scammer... Just stay with the one year warranty that the manufacturers give you because they would damage you product beyond repair

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vanessa ichrist
Overland Park, US
Jan 28, 2009 10:53 am EST

I was also screwed by the shack! they sell you that three year service plan and then when you bring you "### product" in they refuse to honor it, or make it so they can get out of it. they are so dishonest. At least Best Buy with actually fix your ### when you send it in. Dont by things from Radioshack if you need them to last more longer than the manufacturer's warranty. or if they cost more than $20! Radioshack totally sucks ###!

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Radio Shack tv converter box

July 2008 purchased 2 Digital Stream converter boxes from Radio Shack. Was assured they were compatible with myTV an d cable company(RCN) which went totally digital at the end of Oct 08. They don't work and are useless. I called RCN in July and they advised me that RCN will not being going digital in my area 19074. I called the government and they assured me the boxes I purchased would be compatible only to find out RCN is proprietary and only their boxes will work. I had to pay for a tech to get these boxes working to no avail and had to buy an RCN Converter box. Radio Shack will give me back the money I paid for them, but not the coupons I used. Radio Shack said they did not distribute the coupons, therefore, they can't return them to me. In July RCN told me that they were not honoring the government coupons, but as of November, they are. This is totally unfair to the consumer to be misinformed by the government, my cable company(RCN), and Radio Shack. I have two useless converter boxes and no coupons since only two(2) per household. At this point, since I can return the boxes to Radio Shack, I need two additional coupons to make up for the RCN box I bought, and to get another RCN box for my second TV.

I thank you for the opportunity to present my complaint, and trust you will respond to me with a solution to my situation at your earliest convenience.

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graceland222
niskayuna, US
Jun 23, 2010 12:41 pm EDT

you're an idiot if you have cable you dont need a converter box. sjmple.

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thinkfirstnexttime
, US
Feb 15, 2009 9:14 am EST

The boxes work fine for their intended purpose. They are compatible with your TV if you hooked up an antenna. If you have cable service, why did you purchase converter boxes. There have been countless tv ads stating that you only need them if you have an antenna as well. It also states that on the box and in the instructions. You were also informed when you originally ordered your coupons about how refunds would be handled. When a refund is issued, you get your cash back and the rest goes back to the government. Why should Radio Shack have to give you $40?

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12:52 pm EDT

Radio Shack tricked into taking out a charge card

Yesterday I went to radio shack with a cordless phone headset whose battery was dead. The clerk sold me a new battery. I mentioned that it was expensive and she said 'Oh we have a radio shack card so you can get 15% off, would you like one." I thought that it was a chain discount card, like a CVS card so I said yes. The clerk handed me a keyboard to input information. They wanted my social security # and address. I was put off and said What is this. Why do they want this?" and she said "I don't know, it's so you can get your charge card to get 15% off." I finally said, "Is this for a credit card?" and instead of answering "yes" or "no" she said 'It's for your charge card so you can get 15% off." I was stupid enough to continue.

Then, of course, I found out that I HAD just opened a credit card and she had just charged my purchase to it. (She also tried to sell me 2 more batteries - telling me that if the battery from one headset had gone dead, the remaining headset batteries had to be replaced too.) I told her I didn't want the card, but she said she couldn't cancel it. She did cancel the purchase, at my insistance, and I charged the battery to my usual credit card. I asked her for the receipt (of cancellation) and she refused to give it to me. She did NOT give me a receipt for the purchase on MY credit card, but when I got in my car I realized it and went back. She ran me a duplicate, said she didn't have the original receipt.

Today, I called the Radio Shack credit card people and learn that the charge is still on the Radio Shack credit card account.

People, beware!

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portboy88
Athens, US
Dec 29, 2010 5:09 am EST

If they told you that it was a charge card then you just aren't hearing them when they are talking. Lol. This will teach you to listen to people when they talk. And NOT be idiotic when they are trying to talk to you.

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Cochituate
st. paul, US
Feb 05, 2009 9:24 pm EST

I was told earlier today that I was going to get a battery discount card, and I went through the same thing that BJ did. I was dealing with the store manager, and she said that not only would I get a discount on batteries I was buying for home use, but that batteries I bought last week would also be discounted. Finally I heard the words "credit card", and I demanded that she roll it all back. She said I now had a credit card, and that I be seeing a permanent card mailed to me. I am trying to get rid of this blot tonight, but their credit card group is closed down. This was presented in a fraudulent fashion.

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Ripoffed
, US
Jan 05, 2009 5:50 pm EST

I bet she is going to be the next Radio Shack store manager in her area. Boy is she in for a surprise.

elpasotexastejano
elpasotexastejano
El Paso, US
Jan 05, 2009 5:43 pm EST

First of all Xsavior, your an idiot, you don't even know this lady, your Mom could have made the same mistake. So do us a favor Shut Up with the ignorant remarks.
Second. Lady you ought to get more savvy about these things, apparently you have good credit and need to pay more attention. They did tell you it was for a credit card.

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Xsavior
Villa Park, US
Dec 05, 2008 6:28 pm EST

OK common lady... They told you out right "this is for your charge card for your 15 % discount." If your too stupid to hear what he told you this is your own fault. What do you want you said ok you got what you asked for.

Make it idiot proof some one will make a better idiot.

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12:47 am EDT

Radio Shack the worst customer service

I am a perfect example of a typical Radio Shack customer. I have made quite a few purchases there over the years, and when friends have a need for something in the electro-technical area, I would have been among the first to suggest that they visit their local Radio Shack. In other words, I was part of a strong loyal customer base.

The company however is being undermined by very, very poor middle management. Here has been the most recent very disappointing experience at my local Radio Shack. I recently purchased a medium priced Jensen CD/AM-FM combination player which was both AC and DC. I had been using the AC with regular alkaline batteries, and found that using this as often as I did, I was spending too much on batteries.

I went to my local Radio Shack (Edison, NJ, US Rt. #1, Wick – Pathmark Shopping Plaza ) and found that the Nickel Metal Hydride Batteries ( SIZE C ) were about $17.00 for two. I needed six. I purchased four that day (about a month ago) and just this past week I bought another two. The Alkaline batteries finally ran out so I began to charge the six Nickel Metal Hydrides. I was using a fairly new Ray O Vac, all purpose battery charger that was good for both Nickel Metal Hydrides and Nickel Cadmiums. I knew that it worked well because I had been using it for my AA and AAA batteries all along. The two most recently purchased “C” cells took the charge after a few hours with no problem. The four batteries that I purchased about a month or so prior, did not take the charge. I left the batteries in the charger overnight and found that they did not charge at all. I used a small volt meter to check them and they were completely dead.

I never kept the packaging or the receipt, because I never anticipated this to happen. It was a battery, not a device, and until this time it never occurred to me that a brand new battery couldn’t be charged. The batteries appear to be brand new and they are clearly marked RADIO SHACK, so where else would I have purchased them?

I returned to the store and merely asked for an exchange. The manager, who started to say his name was Edward, said that he could not exchange them without the packaging. I obviously explained that I didn’t have the receipt or the package, but, if he looked he could see they were brand new. He printed out the receipt and said this is the policy and would not help me after that. I asked him for his name and he refused. I asked him for the name of his supervisor and he said he didn’t know. I asked him how I could contact his supervisor and he wrote down a number, [protected]) that I called and called and called, but no one ever answered and there was no message.

I called to Texas to your office and was routed to the answering service for the Central New Jersey regional manager but never received a return call. I AGAIN called to your office [protected] ) and used the internal directory and left a message with YOUR service and never received a return call.

The return policy clearly states:

Merchandise must be returned in like-new condition (except for damage caused by any product defect) with the original packaging materials (including barcode/UPC label), accessories, instructions, and the original sales receipt, otherwise your product may not be eligible for return or it’s return may be subject to a refurbishing fee…Radio Shack performs a careful inspection of all returned items for signs of use or wear.

The KEY WORD is otherwise… I would have gladly subjected the batteries for inspection and then OTHERWISE had the staff replace them! The manager would not even entertain the notion that the product was defective! If this was a few dollars or a complicated device I could be more understanding. I even asked them to hold the defective batteries over night and try to charge them for me. The batteries are advertised as being able to be charged over and over again. These were CLEARLY brand new. The manager was unresponsive and said to me the policy was clear, no receipt no exchange. There wasn’t even any inspection. All I received from that store was an arrogant and inexcusable excuse for customer service. It is no wonder that these store are in trouble.

If these items cannot be replaced, I have been cheated out of over $35.00 for batteries that cannot be charged and never could be charged because they were defective and they could obviously not have been purchased ANYWHERE else BUT Radio Shack.

My wife is the national customer service manager for a major Fortune 500 company and practically argued with me that it would be impossible for a company the size of Radio Shack to tolerate this level of customer care (non-service) and an attitude of arrogance that can only be explained by inadequate or non-existent management.

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portboy88
Athens, US
Dec 29, 2010 6:25 am EST

Ok...first off with Dennis, the back of the receipt says specifically that you must have the packaging AND receipt to get a refund or exchange. So the manager has the right to refuse to do a return without a receipt. I work for Radioshack and I would have refused it right away. Being an Assistant Manager I have that option to refuse one. I've done it A LOT of times. It may say our store on there but it doesn't say WHEN it was bought. And by you stating the "otherwise" portion of the receipt just shows that you don't know what you are reading. It says if you don't have all of the above then "otherwise the product will not be returned or will be charged a restocking fee." We do not place a restocking fee on batteries so they did the next thing...they refused the return. That is what ANY retail store would do if you don't have the receipt at all. Especially if they have known theft or anything lately.

And now for Pedro, it's idiots like you that makes the economy worse. You are buying from stores that are cheap like Walmart. The reason they can be so cheap is because they can buy in bulk. Which then makes all of the smaller businesses go out of business. And the people at Walmart know NOTHING about what you are trying to buy anyways.

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Pedro
,
Sep 30, 2008 9:45 pm EDT

A month ago I bought a laptop from Radio Shack in Phoenix, AZ. After 3 weeks I realized it was not what I wanted and, per their 30-day money-back guarantee, I went to my local store to return it. I thought it was going to be like going to Wal-Mart. But it wasn't. This guy couldn't be more clueless of what a return was. He asked me to go to another store in Chandler Mall, in Chandler, AZ, 15 miles away, with the argument that they could help me. I went to this other store and similar to the last store, their excuse was also that the manager was off that day and he was the only one who could do returns. The next day, I called (instead of wasting time and gas in showing up at) another store to find out if anybody there knew how to do a return. Eureka! A manager who knew how to do his job! The funny thing was that he also told me to go to another store instead because they did not carry enough cash to do a refund for a laptop, since I had paid for it cash originally. At that point, I was frustrated and called the district manager. That was even worse. Don't ever think of calling a Radio Shack's district manager. That's a lost cause. Nobody ever answers and nobody ever return your calls. I called the Chandler Mall store 2 days after my peregrination started to see if the store manager had showed up. This time the guy told me he didn't know why nobody helped me before since doing a return was the easiest thing to do. wow! Suddenly everybody knew. I went to this store and they accepted to refund me for the laptop. They took their time to check that everything was working ok with the laptop, no scratches, that all manuals were included, etc. I had made a system recovery of the the hard drive before returning it, which returned the laptop to the original factory settings and factory-installed software. I could not help not laughing when I overheard this geek saying "hey the AOL icon is missing", then he looked at me and said "hey, this laptop is missing software" as if 1. it was 1998 for an AOL icon to exist, 2. he had not realized I had just recovered the system to the exact factory state. This experience taught me 2 things: 1. Google what you need from Radio Shack before getting to the store because nobody at the store is going to know what you're talking about anyway, and 2. Don't buy anything at Radio Shack if you're not 100% sure you will eventually return it. In other words, if Wal-Mart has what you need, buy it at Wal-Mart, this way you will save a lot of money, you won't waste your time and you will avoid an arrogant geek who thinks he knows what he's doing.

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Anonymoussssss
, US
Sep 21, 2008 9:41 pm EDT

You are a fool.

The receipt has a key word you have ignorantly acted as if was not printed. it says OR. the word OR. Understand it and get it through your thick "typical cutomer-esque" head. If you do not fit into the returnable criteria, which includes having the receipt and original packaging (which you carelessly and conveniently threw away) then it may not be allowed for return at all, OR it will be subjected for inspection. It even states a refurbishment fee, and at the very bottom it even FURTHER STATES that the dealer can have their own rules and extra polices as well. The word OR leaves the manager with the glorious OPTION TO DENY YOUR RETURN SINCE YOU THREW AWAY THE RECEIPT AND PACKAGE. Fool, you should have known better than to do that, you even said yourself you've shopped there for a century.

Continue basking in your stupidity.

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carlos
beaware, US
Aug 15, 2008 5:02 pm EDT

As a manager myself for this sorry company, I am sorry for the treatment you received by this very stupid manager. We have a unspoken rule refered to as the "$50 rule". If a customer is dissatisifed with a product that costs under $50, with or without a receipt and it is our product we are to do WHATEVER it takes to make the customer happy, even if it is over 30 days!

My advice is to call 1-800-theshack, it will then ask you for the zip code for the store, and then you will be forwarded to that stores district office. Should that not work call another store and ask for the district office number (tell them you want to give a compliment if they ask why) you'll get the number.

Had you come to my store, you would have left with brand news batteries

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6:26 am EDT
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Radio Shack rude manager

I have never complained about anything in my entire life and it takes ALOT for me to get mad. All of the time i have waisted trying to get this $100 dollar computer charger and money in gas I wonder why am i waisting more of my time writing this... because I don't want other people to experience such bad service or waist time like I have on this day.

It all started this morning when my computer charger had broke due to a default. Me and my boyfriend go to Radio Shack to get a new one because I had a very important essay due the following day. It is very convenient since it is the closest place to us as opposed to Best Buy. My boyfriend goes into the store and comes back out telling me that the employee in their had sold him a charger on sale for $40 and had told him that was the right one. We get home and find that the charger wasn't even a charger. We drive back and they tell my boyfriend that the guy that sold it had already left and they didn't know why he sold that to us. They plug it (the computer) into a new charger and and another employee tells us that this is the one that works now, sends us home, and the light won't even come on. I call thinking that maby i was doing something wrong. The manager, Mr.T, tells me that that was the right charger. I explain that the light isn't coming on and ask if maby i should just "wait a little longer." He says "Well if the light isn't coming on than there's nothing u can do about it so u need to bring it back in, ". I say thank you and hang up the phone. About a half an hour later me and my boyfriend arrive back at the store for the third time. As soon as we walk in all of the employees explain that they gave us the wrong tip for the computer and that's why it isn't working. The manager, Mr. T, begins to help us. I ask him if the charger is going to work this time and from that point he begins to be very rude and has an attitude. He tells me" Well, I'm not going to know until I plug it in now will I?", me not knowing that is isn't already plugged in. Than I explain to him that I drove up here three time today, keep in mind I'm still being very sincere. He says "Oh, really?I didn't see you in here at all today", knowing that my boyfriend was in here all three times. Than he tells me that he doesn't know if he is going to have a charger for my computer so I ask him if there is somewhere else close by I can get one from. He starts really getting mad and tells me that if I want to go somewhere else it is no problem and he can refund my money. Than I say "this is ridiculous" wondering why he is being so rude. He snaps and tells me that he is going to refund my money and is now longer going to help me. "You can go somewhere else, "he says. So i told him fine than give me my money back. He preceeds to walk into the back of the store when I ask the other manager if there was a complaint number I could call. Mr.T comes out from the back and is being very polite at this point trying to "act like a real manager" maby to cover up is ignorence and rudeness in front of the other manager.

So in conclusin, I have never been treated so unfairly as a paying customer and I have never seen so much ignorence and disrespect in a store in my whole entire life. No paying customer should have to be treated so unfairly so I will never step foot back into that radioshack as long a I live. Thank you for you time.

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champ365
, US
Jun 11, 2011 2:16 am EDT

I can usually walk into a store and be greeted by nice welcoming people. I come in and i get a hello from a guy who I'm not sure his name for the fact that he wasn't wearing a name tag. His hair was messy and looked greasy and his shirt wasnt tucked in like the other employee. I came in to purchase a battery and at the end he asked me if i carried a cell phone. I said yes and he asked me who it was through and i said at&t he then asked if i was eligable for an upgrade and i said I'm sure that i am but am not quite ready for one yet. Then he asked to see my phone and i showed him and its an older phone but he was being very pushy to try to get me into a new phone just because the phone that I have now is "ancient" and getting a new phone i may or may not like even though I'm happy with the phone that i already have. I just feel like even though he's the manager I believe he shouldn't be so pushy and rude to his customers who walk into his store

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portboy88
Athens, US
Jan 13, 2011 6:01 am EST

No not all employees are told to say that. It's nice to do it but we don't have to. And if you read what I said Complains1984...if one of them is new then that would be why they had 2 people working on it. You obviously didn't see what I said.

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Complains1984
Englewood, US
Dec 29, 2010 9:26 pm EST
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Portboy88 You need a lot to learn kid I have work in RS and we do say that? I don't know which RS you work before or work now . then you have two RS worker trying to ACTIVE a phone A ONE person job!

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portboy88
Athens, US
Dec 29, 2010 5:29 am EST

J. Stein...you are just as ignorant as you make them seem. I work for Radioshack and we don't HAVE to say we'll be right with you or anything. If we are with a customer you SEE that we are with that customer. If one employee is helping the other one then there has to be a reason. He could be new or he might not know what he's doing completely. So don't go complaining that the associates weren't helping you cuz they were helping someone else.

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truckintom
Barnwell, US
Mar 25, 2009 2:33 pm EDT

Yoyur first mistake was to go find a charger for a laptop computer without the laptop... Duh! The are hundreds of chargers out there .
Not even all of the same models use the same charger . My experience at RS is totally different, I find the sales staff very helpful and knowlegable, , , unlike Wal mart employees who couldn' care any less.

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J. Stein
Easton, US
Feb 12, 2009 7:01 pm EST

I'm a 48 year old Male, and consider myself to be a shopping expert. In my opinion Radio Shack employees are the rudest and most ignorant of any retail store I have ever set foot in. It's a direct reflection of the company itself. They don't care who they hire and in turn the employees have no common sense or customer service skills WHAT SO EVER! My ten year old has more common sense.

A typical experience walking into a Radio Shack store is... two employees behind a counter, talking to a customer while you wait patiently in line...and wait...and wait...and wait, and wait... all the while you are completely invisible to them!
They do not acknowledge that you're waiting with purchase in hand, they do not even consider saying 'We'll be with you in just a few moments folks" or "Thanks for waiting we'll be right with you just as soon as we can". No way those words have never been heard in a Radio Shack store. And God forbid you ask them if both of them will be a while... they look at you as if YOU"RE the one who is rude!

You're looking to purchase some batteries and they're hopelessly trying to activate a cell phone and they expect you to wait while they try and figure it out step by step!

They should be the new standard for the ever popular "light bulb" jokes. How many Radio Shack employees does it take to send you home furious?

Many experience this kind of customer service now days, but Radio Shack takes poor service and ignorance to a new level. While other retailers may occasionally demonstrate poor service...at Radio Shack they take pride in making sure that you can experience this kind of ineptitude any time you'd like by merely setting foot in their store.

I think I just got a great idea for a comedic documentary...24 hours in a radio shack. More like a horror movie now that I think about it!

J. Stein Easton Pa!

elpasotexastejano
elpasotexastejano
El Paso, US
Jan 06, 2009 2:21 am EST

Send a complaint to your local BBB, and then send in a copy of this web complaint link to the main office of Radio Shack.
This manager sounds like he d be better off flipping burgers instead of working with the public. It sounds like he is a child and needs to be terminated from his job before he loses anymore customers from his company.

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7:43 am EDT

Radio Shack employee incompetence

While visiting the Radio Shack store in the Green Acres Mall this past weekend, my boyfriend and I noticed a sign for a cordless phone which was on sale for a limited time. The phone was a Radio Shack brand two handset unit that was on sale for $29.99. The sign for the phone listed that it was equipped with a digital answerer and that phone messages could be checked both from the unit and remotely. I called one of the employees and asked if the unit had an answering machine. He said no, and then stated that the sign said digital answerer not digital answering. When asked what exactly digital answering meant he responded by shrugging his shoulders and stating "I don't know." He then proceeded to stare at me for about 30 seconds until I asked him if he was going to ask any of the other associates or a manager to obtain an answer to a CUSTOMER'S question. He jumped as if he was startled, said ok and walked over to another associate who was busy helping a customer. He waited there for about two minutes until he realized that the other associate was busy and would not turn around. Not once did the associate that was 'helping' (please note that I am using the word in the loosest sense possible here) me say anything. Not 'excuse me' or 'can I ask you a question', nothing. He then proceeded to do the same thing with two other associates who were helping other customers. My boyfriend and I were then shocked to silence when he began repeatedly walking in a circle between the three other associates while waiting for them to finish up with their own customers so that he could ask his question. He then walked to the back of the store. He was out of sight for about 1 minute. When he came back, he had the nerve to say, "I asked everyone in the store, and no one knows what that is." When I asked him how it was possible that none of the Radio Shack employees could know what it was when the phone was the store's brand, he just shrugged, said have a good day and walked away. I have never witnessed such blatant incompetence by an employee before and hope that I will never have to again.

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,
Jun 03, 2008 8:39 pm EDT

I completely agree. I've been there. It's true.

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9:44 am EDT
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Radio Shack bad service

I'm really disappointed of my bad experience with the Radio Shack Customer Service. I sent my MP4 Creative Zen for Service at Radio Shack, the customer service specialist made sure to write in the receipt describing the device status that it only had little few scratches on the screen, when I received it at the store after being served, it had scratches at the back. The wearied thing that the customer service specialist was wondering why I’m upset "it's not that difficult" he sad and I refused to receive the Mp4. I told him that the reference document in this case is the original receipt describing the status of the device when I did deliver it to the store

The funny thing is that I’m the Executive Director of a consulting firm working in the field of upgrading companies using SIX SIGMA Methodologies, in our trainings we always use examples of companies in the size of Radio Shack describing how they are customer oriented and data driven.

Well, I live in Egypt, the customer service specialist's name is Ramy the store is located at Roushdy - Alexandria the receipt number is 68154

Read full review of Radio Shack and 8 comments
Update by Valerie
Oct 01, 2008 5:11 pm EDT

I went to the Radio Shack store in my town on 2 separate occasions looking for an odd AC adapter for a indoor fountain. I brought the adapter itself in the first time. The manager who's name is Chris, took a look at the adapter, looked through his various adapter plugs and stated he didn't have anything that would work.

He then went on to the next customer. Okay that wasn't a problem as I figured I would just have to keep looking. A month or so later, I came back in with the actual fountain piece that the adapter plug would fit into. Once again, I was "helped" by Chris. He pointed me to the various adapter plugs he had on one wall. He said if I didn't find a plug that would work, then I would have to just check elsewhere since they didn't have what I needed. Well I didn't find anything obviously and went on my way. Once again, no harm, no foul. Tonight was a completely different story though. I went into the store again for something different but this time my boyfriend was with me. Chris was the one who asked if we needed help and my boyfriend told him what we were looking for. After finding what we came for, my boyfriend mentioned to Chris that he was looking for an adapter for a tabletop fountain. Chris went to the adapter plug wall with my boyfriend to help him find the correct plug. I went out to my SUV and got the adapter that I had brought in on my previous visit so they could find an adapter with the correct voltage, which they did. Then Chris proceeded to go to a big storage unit within the store and search for the right plug for the adapter. He looked for about 10 minutes and came up with a plug, . but since I wasn't sure it would work with the fountain, I went back out to my SUV again and got the part of the fountain I had brought in before when I was by myself.

Amazingly the plug that Chris found fit perfectly. He spent about 15 minutes with my boyfriend to make sure he found what he was after, yet when I came in with the same exact requests and same pieces in hand on 2 different visits I was quickly sent on my way without anything more than a cursory look at the parts. I am looking for the Customer Service Number for Radio Shack tomorrow. It may do me no good, but I don't appreciate being discriminated against because I'm a female.

Update by Valerie
Dec 01, 2008 1:41 pm EST

In a letter to the CEO, Julian Day, I wrote the following:

I am a perfect example of a typical Radio Shack customer. I have made quite a few purchases there over the years, and when friends have a need for something in the electro-technical area, I would have been among the first to suggest that they visit their local Radio Shack. In other words, I was part of a strong loyal customer base.

The company however is being undermined by very, very poor middle management. Here has been the most recent very disappointing experience at my local Radio Shack. I recently purchased a medium priced Jensen CD/AM-FM combination player which was both AC and DC. I had been using the AC with regular alkaline batteries, and found that using this as often as I did, I was spending too much on batteries.

I went to my local Radio Shack (Edison, NJ, US Rt. #1, Wick � Pathmark Shopping Plaza ) and found that the Nickel Metal Hydride Batteries ( SIZE C ) were about $17.00 for two. I needed six. I purchased four that day (about a month ago) and just this past week I bought another two. The Alkaline batteries finally ran out so I began to charge the six Nickel Metal Hydrides. I was using a fairly new Ray O Vac, all purpose battery charger that was good for both Nickel Metal Hydrides and Nickel Cadmiums. I knew that it worked well because I had been using it for my AA and AAA batteries all along. The two most recently purchased �C� cells took the charge after a few hours with no problem. The four batteries that I purchased about a month or so prior, did not take the charge. I left the batteries in the charger overnight and found that they did not charge at all. I used a small volt meter to check them and they were completely dead.

I never kept the packaging or the receipt, because I never anticipated this to happen. It was a battery, not a device, and until this time it never occurred to me that a brand new battery couldn�t be charged. The batteries appear to be brand new and they are clearly marked RADIO SHACK, so where else would I have purchased them?

I returned to the store and merely asked for an exchange. The manager, who started to say his name was Edward, said that he could not exchange them without the packaging. I obviously explained that I didn�t have the receipt or the package, but, if he looked he could see they were brand new. He printed out the receipt and said this is the policy and would not help me after that. I asked him for his name and he refused. I asked him for the name of his supervisor and he said he didn�t know. I asked him how I could contact his supervisor and he wrote down a number, [protected]) that I called and called and called, but no one ever answered and there was no message.

I called to Texas to your office and was routed to the answering service for the Central New Jersey regional manager but never received a return call. I AGAIN called to your office [protected] ) and used the internal directory and left a message with YOUR service and never received a return call.

The return policy clearly states:

Merchandise must be returned in like-new condition (except for damage caused by any product defect) with the original packaging materials (including barcode/UPC label), accessories, instructions, and the original sales receipt, otherwise your product may not be eligible for return or it�s return may be subject to a refurbishing fee�Radio Shack performs a careful inspection of all returned items for signs of use or wear.

The KEY WORD is otherwise� I would have gladly subjected the batteries for inspection and then OTHERWISE had the staff replace them! The manager would not even entertain the notion that the product was defective! If this was a few dollars or a complicated device I could be more understanding. I even asked them to hold the defective batteries over night and try to charge them for me. The batteries are advertised as being able to be charged over and over again. These were CLEARLY brand new. The manager was unresponsive and said to me the policy was clear, no receipt no exchange. There wasn�t even any inspection. All I received from that store was an arrogant and inexcusable excuse for customer service. It is no wonder that these store are in trouble.

If these items cannot be replaced, I have been cheated out of over $35.00 for batteries that cannot be charged and never could be charged because they were defective and they could obviously not have been purchased ANYWHERE else BUT Radio Shack.

My wife is the national customer service manager for a major Fortune 500 company and practically argued with me that it would be impossible for a company the size of Radio Shack to tolerate this level of customer care (non-service) and an attitude of arrogance that can only be explained by inadequate or non-existent management.

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Rochelle
, US
Jun 03, 2016 8:30 am EDT

My husband bought me a cell phone for a Christmas present. First the surprise was blown when they sent the email to me instead of him. Then it was delivered without signature confirmation and left in the rain. Then my current cell become inactive and I could not make calls because Radio Shack activated the phone when it was shipped! I was trying to reach my sons dr for a medical emergency and found my cell phone useless. When I called to explain the situation, they further aggravated me by stating the warranty is only good until 12/25.

First off, I would like an apology. Second, I would like the warranty on my phone extended for 30 days beyond Christmas as this is a CHRISTMAS present. Third, I think they should start requesting signatures for deliveries and stop activating phones automatically. The customer should activate the phone when they are ready!

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Saif A7med
, SA
Dec 21, 2013 9:36 am EST

i am searching for cold heat soldering iron in Cairo but i cant find
i am really upset and i need it by January for a very important project, hope it comes to the store

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Escado87
, US
Mar 17, 2011 11:53 am EDT

Bad Customer Service ! Ghetto ! and really need to be closed down or hire all new employees including the manager (Melanie). They don't even greet you when you enter the store, No eye contact when speaking to customers. My AT&T acct was mess up after I bought a phone from them. Long story short, Radio shack did not back date my service with at&t thus making it look like I just sign up with AT&T locking me under a new contract w/o telling me. I would have to pay 175.00 to cancel with at&t if I didn't want the service anymore. They don't show you or explain hidden contracts they have through the store. If I had to give one word that will label 2685 Metropolitan Pky location : Unprofessional!, I will never shop at this location again!

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grundig
, US
Feb 24, 2013 3:42 pm EST
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i brought a radio from radioshack, they just told me lies about the product[which was grundigs450 ]that {1}you can turn the reciever and attach with the satelite {2}the adapter not working.and accused me with bad use, so the next day i went back to the shop requesting repacemente to any other productbut thier answere was no, and i can do nothing except using the waranty to maintain the adapter and took from me the whole reciever, manual and the ticket, after 14 days you gonna come again and take your adpter fixedthen you have your radio!

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Tammy54
, EG
Jul 05, 2011 2:48 pm EDT
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I wish that the Radio Shack in Egypt was closed down do to the fact that Customers service is the worst that I have ever encountered in my life. My husband buys things from there all the time and everytime he does he ends up calling customer service and the wo/men he speaks with are uneducated and are always in the argumenative mood.He is a Heart patient and has Diabetis and it could end his life if people in the middle east don't learn better their manors. They need to be more educated on how to talk and treat customers. I am American and let me tell you something if you treated a customer the way they do here in Egypt or in any other part of the middle east you would be Fired!. The Products that we get from Radio Shack are mostly referbished and put on the Red Table list and a lot of their items are junk, people in the store will tell you anything just to make a sale and when you get it home it dosen't work and are over priced. This is uncalled for and if I have too I will give names these people do not belong in customers service. We just baught a 42" plasma TV and it claims to have USB connection and there is nothing there, when my husband called to explain to them gave them all the numbers on the TV the person he spoke to started arguing, and when my husband asks for a general manager or manager the person starts arguing even more.I have one question, what do the General Managers or Managers do all day if the Customer Service will not connect you? I know what they do they sit on their back side and play on the Internet, then go home and act as if they worked hard all day. Trust me you wouldn't want to work for me that is for sure.

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richard edwin
, EG
Jun 30, 2010 3:21 pm EDT
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i wish buy new tv by RS.rushdy...thnx for warning...

its better i go to other shop...good service is important ...

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propertyofckb
Barnesville, US
Sep 24, 2009 3:14 am EDT

A Radio Shack in Egypt is not a corporate store; it is a franchise, ran by and the way of a wo/man in full control of only his four walls, and unfortunately he was not customer oriented. Radio Shack as a corporation is very customer service oriented. You'll lose your job quicker for a customer issue than anything else you might stupidly do - such as posting to a public forum with terrible grammar to complain mistakenly about a corporation when your issue is with an individual's personal business.
Also, if you did care to wage your complaint with Radio Shack the corporation, that person's personal business would be reviewed and perhaps even stripped of it's Radio Shack logos. I am sure Radio Shack does such things because no corporation likes for things like this post to happen, and I'd bet least of all Radio Shack.

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arc2417
Brooklyn, US
Mar 11, 2009 1:58 pm EDT

i went ot radio shack on myrtle ave.GLENDALE-MYRTLE
#01-2623
57-36 MYRTLE AVE
GLENDALE, NY 11385
Phone: [protected]
and usually you have atleast cordial sales people well i was approached by a salesperson 2 different times and the guy just stepped up to me like just got in my face without saying anything, if he wasnt wearing a radioshack uniformm shirt i wouldnt ve known he worked there after about 3-4 minutes of him staring at me i was like yeah, he was like whattya want? like he was trying to intimidate me oir something, when asked to speak to a manager i was told none were avaliable and they would not tell me their names, that aggressivbe stance they took with me had it not been in a store wouldve been a fight aywhere elsei called their customer svc number ands still waiting to hear back from them

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