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Radiancy Israel Ltd / No No 8800 Hair Removal System / Terrible customer service / refund policy

1 England, Cheshire, United Kingdom

I purchased this product in early April and after trying it for the specified 45 days, found it to be totally unsatisfactory so sought to return it under the advertised 60 days full refund policy. As I live in the UK my only means of contacting the company is via email, but despite having sent NINE emails I have yet to receive either an acknowledgment or a reply.

I can only imagine that the company were holding out until the 60 day period has passed, but I have kept a record of all correspondence and will be seeking legal advice or recourse through my bank if I don't hear back soon and obtain a full refund.

Having looked online I can see that other users have had a similar experience and am really looking for assistance as to where I should go next before taking legal action.

Any assistance would be appreciated.

Regards,

Peter Thompson

Wy
May 8, 2013

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