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The good, the bad, and the ugly - discover what customers are saying about Rackspace

Welcome to our customer reviews and complaints page for Rackspace. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Rackspace.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Rackspace's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Rackspace, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Rackspace. Your feedback is an important part of our community and will help others make informed decisions.

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1:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rackspace dedicated server

Rackspace is unreliable and their service and support is terrible.

I have been trying since 01/19/2024 to close my account (I have a dedicated server and a firewall). I've already opened two tickets and they just ignore it.

I started to delete all mailboxes and today I'm going to turn off the server.

If they charge me something, I will ignore it just like they are doing.

What a worst company.

Desired outcome: Close my account

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10:39 am EDT
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Rackspace They have cheated me

HELLO, RACKSPACE IS A SCAM AND FRAUD THEY HAVE ALREADY CHEATED ME AND I AM GOING TO FILE A CASE AGAINST THEM.THEY FIRST CONVINCED ME TO GET HOSTING ACCOUNT AND BUY A DOMAIN NAME, THEN CANCELLED MY ACCOUNT AFTER 5 MINUTES AND HAVE NOT EVEN REFUNDED MY 200$, MY USERNAME IS AYU2SH, WHICH IF ANY RACKSPACE EMPLOYEE READS CAN VERIFY ... PLEASE PEOPLE BE AWARE OF THIS FRAUD COMPANY .

This is something which was not expected.
After such a thing i called their support many times and they didnt even tell me the reasons for cancelling the account.
They said they will be refunding the amount in 5minutes but that also didnt happen and its been 15 days since this had happened.

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7:02 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Rackspace has been a hosting provider for my companies for over 6 years. Over the last 3 months, Rackspace has debited our company bank account over $22, 000, when our bill with them is $6000. They claim they 'never received value' for the funds they debited from us even though our banking institution clearly shows 4 debits initiated by Rackspace for...

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