Racingpicks.com review: They are just not worth the hassle

I had used this site before and like their reports and analysis. However, the total lack of customer service makes them not worth it. I needed the reports for two days. The shortest subscription allowed is one month for $27.95. I signed up, they took the money, they promised instant access. Then nothing. No username, no password, just a receipt that I paid. I e-mailed at least 5 times and no response (the e-mail is the only contact link available). Needless to say, by the time I straighten any of this out, it will be too late. I'd recommend not doing business with this group. They are just not worth the hassle.