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Racine Marble / Poor service, abusive owner and employees

1 United States

We placed an order for granite counter tops over 5 weeks ago, paying in full to take advantage of a discount. I picked out the slab over four weeks ago. We were promised that this was an easy installation: as this was a small job, the turnaround was to be within a few days after the measurements were done, according to the store representative. The business has not lived up to ther promises, they do not return phone calls, they lie about installation and delivery dates, and when confronted on their inconsistencies, the owner, Don, and one of his fabricators became belligerent and argumentative, actually bringing my wife to tears. I have come to find that there has been a number of complaints about this business for the same things. (City Search) Unfortuntely they have our money, and they do not appear to be in any rush to complete the job and will not refund our money. I am concerned that the installation, if and when it happens, will be inferior.


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