R1 Moving and Storage / Dishonest and extremely rude company!
This company is dishonest. The company has at least five different addresses. They advertise in the Sacramento Yellow Pages with a residential address to make you think they are in Sacramento. The company is actually 100 miles away in San Jose. They were two hours late because they were stuck in traffic. The mover told me that he was required for insurance purposes to shrink wrap my furniture. I have five pieces of furniture. He took two hours to shrink wrap the furniture and the other mover stood out in the truck doing nothing. Once we arrived at my new residence, the mover told me my additional costs for packing material was $282.00. They charged me $26.99 for a box to lay flat on the outside of my TV. I had 25 of my own boxes sitting around they could have used. They also charged me for 7 rolls of shrink wrap at $24.99 a roll. The mover then demanded a tip and became angry when he realized I was not going to tip him. I called the owner of this company to find out about the required shrink wrap and he said I did not have to have it if I did not want it. He said I should have called the office if I was confused. He was extremely rude and said it was my fault.