[Resolved] Qwest Communications / horrible customer service
Stay AWAY from Qwest. Their customer service is horrible and their billing department is a nightmare. Last year they sent me to ER Solutions (collection agency-another horrible company) and stated it was in error, they meant to send someone else. This time I cancelled my phone service with them and switched to Vonage. I called and made a payment which according to the person I spoke to, this was my final payment to close out the account. Now 4 months later, I am being harrassed again by ER Solutions. I called Qwest to ask them what is happening and they state that I now owe them more money. They never sent me a bill, called me or sent me an e-mail. I asked to speak to the manager who is less educated then the representative that I spoke to. I am moving to Comcast and if you care about your credit, you will stay AWAY from Qwest!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
CenturyLink Customer Care's Response, Jul 07, 2009
Hello there, my name is Brian and I work for Qwest. I ran across your post here, and am curious if I can help you with this issue. It does sound like you had a bad experience with us, and I do apologize for that. Sometimes mistakes or misunderstandings can happen, which I would like to try and resolve for you, if your situation has not been resolved yet.
If you would like my help, please send me an e-mail to TalkToUs@Qwest.com, and put my name in the subject line. If you would also include your billing number & billing address, I will help to look into this for you.
Consumer Affairs Manager
CenturyLink Customer Care's Response, Jun 01, 2010
Hello, Steph here from Qwest,
I am sorry to hear you aren't satisfied with your service. Please email email@example.com with your billing phone number, billing address, contact number and some details about what type of trouble you have with your service.
Manager, Talk To Qwest Team
"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”
CenturyLink Customer Care's Response, Sep 09, 2011
Centurylink wants all of our customers to get the best performance and customer service available. Please send us your contact & account information here: http://on.fb.me/pDFnvq or you can email us directly at TalkToUs@Centurylink.com
Find us on Twitter: @CenturyLinkHelp
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