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misleading/dlatantly false shipping estimates
http://www.ftc.gov/ftc/contact.shtm
The complaint has been investigated and resolved to the customer’s satisfaction.
screwed me twice
I ordered a Samsung tv from QVC using a prepaid debit card (Walmart) and everything was fine till I got a call a few days later explaining they didn't accept prepaid debit cards (nice of them to process it though). I canceled my order, but asked if I could use my bank debit card. They said yes, they accept those. So after waiting TEN days for them to return...
Read full review of QVC and 7 commentspoor service
I ordered a Samsung tv from QVC using a prepaid debit card (Walmart) and everything was fine till I got a call a few days later explaining they didn't accept prepaid debit cards (nice of them to process it though). I canceled my order, but asked if I could use my bank debit card. They said yes, they accept those. So after waiting TEN days for them to return my money I deposited it and ordered a Philips tv I liked. I called 4 times over the last few days every time being told the order was fine. They told me yesterday it had processed and authorized and I would get the tv Friday. Tonight I noticed the charge dropped off my account so I called my bank. They said QVC canceled the order. ###s! I called QVC and checked online and both say my order is shipping and I will get it Friday. This is the second time. Screw them. I am ordering it from Newegg in a few months for cash like I should have in the first place. QVC is just out to make interest off our money.
The complaint has been investigated and resolved to the customer’s satisfaction.
WE POSTED THIS IN EVERY YAHOO BLOG, AND WE SPOKE TO N.B.C. T.V. AND THEY ARE LOOKING INTO DOING THE STORY...ALSO YOU REFUSED 3 WAY CALL WITH DELL, AND DELL REP TOLD Q.V.C. THAT THEIR SOLUTION WAS UNACCEPTABLE. DELL IS LOOKING INTO THIS MATTER AS YOU COMMITTED FALSE ADVERTISEMENT...HERE IS THE BLOG...
DON'T BUY FROM Q.V..C., THEY GOT CAUGHT SELLING OBSOLETE ITEMS AS STATE OF THE ART, IN COMPUTERS. WE HAVE PROOF & ARE INFORMING THE PUBLIC. THEY WERE SELLING NOTEBOOKS AS BEING BUILT TO ORDER, BUT WERE IN FACT BUILT OVER A YEAR AGO AND STASHED IN THEIR WAREHOUSE...DON'T BUT FROM Q.V.C THEY REFUSE TO RECTIFY THE SITUATION AND NOW WANT US TO RETURN COMPUTER FOR NEWER MODEL, BUT WILL NOT SEND IT TILL WE RETURN OBSOLETE ITEM. THEY GOT CAUGHT & ARE TRYING TO KEEP US QUIET FOR THIS NEW MODEL. WE WOULD RATHER INFORM THE PUBLIC NOT TO BUY FROM Q.V.C AS THEY GOT CAUGHT SCAMMING...WHO KNOW'S HOW MANY OTHER TIMES THAY HAVE SCAMMED THE PUBLIC WITH THEIR ITEMS? PUBLIC BEWARE...DO NOT SHOP OR BUY FROM Q.V.C.
hold on bank acct
I placed an order on the 15th of August then saw the same product that came with a kit on the 16th. They said "no problem we'll cancel the order and reorder ” what they didn't say was that there was a hold on my account for the first order. So when they did the reordered they put another hold on my account. There were two holds for 7 days and here come the...
Read full review of QVC and 4 commentsbait and switch on product offer
I ordered a set of pans from QVC. The product id, description and picture stated that the pans would be blue. When the package arrived, the pans were red. The description has now changed on the website to say that the pans are red but the picture remains blue.
Not an expensive set of pans.
Not a big deal and I can live with the red ones.
What is frustrating is the 'bait and switch' tactics they used.
While looking for this specific set of pans, I located them locally and at two other online retailers. I specifically ordered them from qvc.com because they offered the BLUE ones. The price was 5 dollars higher and I would have to have them shipped.
If I wanted red, I would have bought local, saved the 5 bucks and the $7.47 shipping and handling.
Annoying...
I will NEVER do business with QVC again and will advise everyone I meet to do the same. Bad business.
WE POSTED THIS IN EVERY YAHOO BLOG, AND WE SPOKE TO N.B.C. T.V. AND THEY ARE LOOKING INTO DOING THE STORY...ALSO YOU REFUSED 3 WAY CALL WITH DELL, AND DELL REP TOLD Q.V.C. THAT THEIR SOLUTION WAS UNACCEPTABLE. DELL IS LOOKING INTO THIS MATTER AS YOU COMMITTED FALSE ADVERTISEMENT...HERE IS THE BLOG...
DON'T BUY FROM Q.V..C., THEY GOT CAUGHT SELLING OBSOLETE ITEMS AS STATE OF THE ART, IN COMPUTERS. WE HAVE PROOF & ARE INFORMING THE PUBLIC. THEY WERE SELLING NOTEBOOKS AS BEING BUILT TO ORDER, BUT WERE IN FACT BUILT OVER A YEAR AGO AND STASHED IN THEIR WAREHOUSE...DON'T BUT FROM Q.V.C THEY REFUSE TO RECTIFY THE SITUATION AND NOW WANT US TO RETURN COMPUTER FOR NEWER MODEL, BUT WILL NOT SEND IT TILL WE RETURN OBSOLETE ITEM. THEY GOT CAUGHT & ARE TRYING TO KEEP US QUIET FOR THIS NEW MODEL. WE WOULD RATHER INFORM THE PUBLIC NOT TO BUY FROM Q.V.C AS THEY GOT CAUGHT SCAMMING...WHO KNOW'S HOW MANY OTHER TIMES THAY HAVE SCAMMED THE PUBLIC WITH THEIR ITEMS? PUBLIC BEWARE...DO NOT SHOP OR BUY FROM Q.V.C.
I agree that QVC's selling tactics are questionable. I stopped doing business with them months ago. I can't honestly say they did a bait and switch with me. However, I have found their pricing on many items non-competitive. For many things (not all) you can go to the vendor's website and get the same item less expensive. The reason being is the vendors often provide free shipping. It is true that due to their buying power they can make special deals on sizing and/or kits. I have found, however, that I only use a few items in the kits so the value is not really there. I prefer to buy a specific, individual item right from the vendor. If the product is unique to QVC, I usually go to the vendor's website and many times they have a similar product. To each his/her own, but I do not really have much faith in QVC these days. This is only my opinion.
customer service and service not what it used to be
Previously when I've returned an item, it showed up on the order status within a day or so. Not this time. Now they are saying it could take 17 days to process. To be honest, I could have just returned it for a refund and ordered another one and received it faster. I had to return the item because it was defective. All they had to do was send me one that is not defective. 17 days? Come on. Also, if you check your order status they do not update this on a daily basis. You can order something on the 20th of the month and on the 25th it will still show that you ordered it on the 20th with no further info on the status. I've been shopping with QVC for approx. 8 years and in the past year their service has just gone downhill. I'm looking into HSN.
The complaint has been investigated and resolved to the customer’s satisfaction.
If the product is poor- customers should be permitted to return-
Some will Candels come on for a short time but the other will not. This is from my last order from you.
I want my 6.95 returned back to my personal credit card and then all my personal info removed from this company
Please beware of QVC dirty selling practices.They don't stand behind their products and they try to keep your refund for the cost of return shipping.Not ALL return shipping fees are listed in the return section
I have placed an order today for two Lock n Lock items. My FIVE4U discount voucher was valid, it stated this as i was placing my order. When i went to check out, the FIVE4UVoucher was not shown at the checkout. Why was this?
I feel let down, and disappointed.
Miss Debra Baylis.
I purchased from pawfun April 15th and can't get an answer from them.where it is. I've.sent 10 emails and no answer but they chard my card April 15th
I ordered chairs from a QVC 2 for $19.99 and 2 more free.Now I’m assuming as many other people We’ve
been scammed. I just can’t believe this I will never order from QVC again
My husband an I wanted to buy a shedder from one of the show they had . It was on January 26,2023. It was a Indigo blue . E242075. They it was okay they took are name and address. Telephone number. I call on February's 24 2023 I asked were the shedder was and they said it was decline because of are passed history with the compny..
Once again another very small and light picture came crashing down off the wall. These were two incidents so I'm really angry about this false statement you're claiming about this product. I'm not sure if I can trust QVC anymore and that's a shame because I purchase a lot from you. Dianne Madison
You need to tell the customers that earrings are small.The mathematical situation is not good for some people.Writing the earrings are small,large and medium is best.
About QVC
QVC's website, qvc.com, is a one-stop-shop for all your shopping needs. The website offers a vast selection of products, including fashion, beauty, electronics, home goods, and more. Customers can browse through the website's various categories and easily find what they are looking for. The website also features a search bar, making it easy for customers to find specific products.
One of the unique features of QVC is its live television broadcasts. The company broadcasts 24/7, showcasing its products and allowing customers to see them in action. Customers can call in during the live broadcasts and speak to a representative to place an order or ask questions about the product.
QVC also offers a mobile app, making it easy for customers to shop on the go. The app features all the same products and categories as the website, and customers can easily place orders and track their shipments.
In addition to its vast selection of products, QVC is known for its excellent customer service. The company offers a 30-day money-back guarantee on all its products, and customers can easily return items if they are not satisfied. QVC also has a customer service team available 24/7 to answer any questions or concerns customers may have.
Overall, QVC is a reliable and convenient shopping destination for customers looking for a wide range of products. With its live television broadcasts, mobile app, and excellent customer service, QVC has become a trusted name in the world of home shopping.
QVC Customer Reviews Overview
One of the most notable positive points of QVC is the variety of products available. Customers can find everything from high-end designer fashion to affordable home goods, making it a one-stop-shop for all their needs. Additionally, the website is easy to navigate, with clear categories and search functions that make it simple to find what you're looking for.
Another positive aspect of QVC is the quality of the products. Many customers have praised the durability and longevity of the items they've purchased, as well as the accuracy of the product descriptions and images on the website. Additionally, QVC offers a generous return policy, which gives customers peace of mind when making a purchase.
Finally, QVC's customer service has received high marks from many reviewers. Customers appreciate the helpful and friendly representatives who are available to answer questions and resolve issues. Additionally, the website offers a variety of resources, including product reviews and customer feedback, that can help shoppers make informed decisions.
Overall, QVC is a highly regarded online shopping destination that offers a wide range of products, high-quality items, and excellent customer service. Whether you're looking for fashion, beauty, home goods, or electronics, QVC is a great place to start your search.
Overview of QVC complaint handling
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QVC contacts
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QVC phone numbers+1 (484) 701-1000+1 (484) 701-1000Click up if you have successfully reached QVC by calling +1 (484) 701-1000 phone number 0 0 users reported that they have successfully reached QVC by calling +1 (484) 701-1000 phone number Click up if you have UNsuccessfully reached QVC by calling +1 (484) 701-1000 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling +1 (484) 701-1000 phone number+1 (800) 345-1515+1 (800) 345-1515Click up if you have successfully reached QVC by calling +1 (800) 345-1515 phone number 3 3 users reported that they have successfully reached QVC by calling +1 (800) 345-1515 phone number Click up if you have UNsuccessfully reached QVC by calling +1 (800) 345-1515 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling +1 (800) 345-1515 phone number+1 (484) 701-2122+1 (484) 701-2122Click up if you have successfully reached QVC by calling +1 (484) 701-2122 phone number 0 0 users reported that they have successfully reached QVC by calling +1 (484) 701-2122 phone number Click up if you have UNsuccessfully reached QVC by calling +1 (484) 701-2122 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling +1 (484) 701-2122 phone numberExecutive Producer+1 (484) 701-2590+1 (484) 701-2590Click up if you have successfully reached QVC by calling +1 (484) 701-2590 phone number 0 0 users reported that they have successfully reached QVC by calling +1 (484) 701-2590 phone number Click up if you have UNsuccessfully reached QVC by calling +1 (484) 701-2590 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling +1 (484) 701-2590 phone number
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QVC address1365 Enterprise Drive Mail Code 330, West Chester, Pennsylvania, 19380, United States
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QVC social media
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I used to order from QVC until I started receiving items that had been used and returned by other people. Handbags with hair brushes, hair and crumbs in them and toothbrushes that were opened and looked used. I even had them send me an e-mail asking me to return a wine opener that was given as a gift because it was defective. I think that you should get something that is NEW shipped to you and not something that someone else has already used. After all, I am paying for a new product, I am not buying something from a garage sale and I did not offer the return policy that they have, they did. If this were the case, then QVC should advertise their items as used. I think that it is false advertisement when you send a person a used item when they are paying for a new item. I don't shop QVC any more for this reason and the fact that many of their items are of very poor quality and end up getting returned anyway. I would rather see what I am paying for and know that it doesn't look like a rummage sale item, especially when I am going to give it as a gift. Just wanted to put this out there.
WE POSTED THIS IN EVERY YAHOO BLOG, AND WE SPOKE TO N.B.C. T.V. AND THEY ARE LOOKING INTO DOING THE STORY...ALSO YOU REFUSED 3 WAY CALL WITH DELL, AND DELL REP TOLD Q.V.C. THAT THEIR SOLUTION WAS UNACCEPTABLE. DELL IS LOOKING INTO THIS MATTER AS YOU COMMITTED FALSE ADVERTISEMENT...HERE IS THE BLOG...
DON'T BUY FROM Q.V..C., THEY GOT CAUGHT SELLING OBSOLETE ITEMS AS STATE OF THE ART, IN COMPUTERS. WE HAVE PROOF & ARE INFORMING THE PUBLIC. THEY WERE SELLING NOTEBOOKS AS BEING BUILT TO ORDER, BUT WERE IN FACT BUILT OVER A YEAR AGO AND STASHED IN THEIR WAREHOUSE...DON'T BUT FROM Q.V.C THEY REFUSE TO RECTIFY THE SITUATION AND NOW WANT US TO RETURN COMPUTER FOR NEWER MODEL, BUT WILL NOT SEND IT TILL WE RETURN OBSOLETE ITEM. THEY GOT CAUGHT & ARE TRYING TO KEEP US QUIET FOR THIS NEW MODEL. WE WOULD RATHER INFORM THE PUBLIC NOT TO BUY FROM Q.V.C AS THEY GOT CAUGHT SCAMMING...WHO KNOW'S HOW MANY OTHER TIMES THAY HAVE SCAMMED THE PUBLIC WITH THEIR ITEMS? PUBLIC BEWARE...DO NOT SHOP OR BUY FROM Q.V.C.
First of all, learn how to proof-read. Second you need to look up the work ESTIMATED, it doesn't mean definite. Most companies have a shipping time frame of 7-10 days (which it seems as if you are in it). Your complaint is only valid if you don't get it by Christmas. And if you don't, QVC only has to refund shipping costs. It doesn't actually sound as though you were lied to at all. Seems to me like you just want to put up a fuss about nothing. Sit back and think a little harder about what this will do to your life in the long run. Again, I would like to stress you use your computer to look up the term ESTIMATED.